Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 170 av 314 recensioner" "
10 - Fantastiskt
170
8 - Bra i betyg. 100 av 314 recensioner" "
8 - Bra
100
6 - Okej i betyg. 24 av 314 recensioner" "
6 - Okej
24
4 - Dåligt i betyg. 8 av 314 recensioner" "
4 - Dåligt
8
2 - Väldigt dåligt i betyg. 12 av 314 recensioner" "
2 - Väldigt dåligt
12
9,0/10
Renlighet
9,0/10
Personal och service
8,6/10
Bekvämligheter
8,8/10
Boendets skick och faciliteter
9,2/10
Hållbarhet
Recensioner
8/10 Bra
MING HUANG, Yilan
1 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
In general, it’s a classical Residence Inn style. Living the way just as we staying at home.
MING HUANG
Bodde här 6 nätter i april 2024
Svar från Customer Service 3 maj 2024
Ming, thank you for your review. It's wonderful to know you felt at home during your stay at Residence Inn Detroit Novi. We aim to provide a comfortable and familiar atmosphere for all our guests. Thank you for choosing us for your stay.
10/10 Fantastiskt
Jorvon
31 mars 2024
Jorvon
Bodde här 2 nätter i mars 2024
Svar från Customer Service 22 apr. 2024
Thanks for the outstanding rating, Jorvon!We're delighted your time at Residence Inn Detroit Novi was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
10/10 Fantastiskt
Ernesto
Reste med familjen
29 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very friendly and the rooms were spacious.
Ernesto
Bodde här 1 natt i mars 2024
Svar från Customer Service 31 mars 2024
Ernesto, thank you for sharing your positive experience at Residence Inn Detroit Novi. We're thrilled our team members provided friendly service and that you found the rooms to be spacious. We look forward to your next stay with us.
8/10 Bra
Molly
29 mars 2024
Gillade: Personal och service och boendets skick och faciliteter
Molly
Bodde här 1 natt i mars 2024
Svar från Customer Service 31 mars 2024
Thanks for the great rating, Molly!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Residence Inn Detroit Novi soon, we'd love to have you back!
6/10 Okej
Ciarra
Reste med familj och småbarn, Reste med familjen, Reste med sin partner
10 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was close to everything we needed!
Ciarra
Bodde här 1 natt i mars 2024
Svar från Customer Service 11 mars 2024
Ciarra,Thank you for your time in sharing your experience. We are glad our central location at Residence Inn Detroit Novi served you well during your stay. Do inform us about your needs for any future stays, and we will be happy to facilitate them.
10/10 Fantastiskt
Shaquilla, Springfield
3 mars 2024
Shaquilla
Bodde här 1 natt i mars 2024
Svar från Customer Service 24 mars 2024
Shaquilla, it's truly heartening to know that you had a 5-star experience at Residence Inn Detroit Novi. We appreciate your rating and hope to have the opportunity to welcome you back on your next visit to Novi.
10/10 Fantastiskt
Steve
24 feb. 2024
Steve
Bodde här 1 natt i februari 2024
Svar från Customer Service 26 feb. 2024
Steve, thank you for taking time to rate your stay at Residence Inn Detroit Novi. We're delighted to know you had a positive experience. We hope to welcome you again soon for another wonderful stay.
4/10 Dåligt
Artesha
Reste med familjen
18 feb. 2024
Gillade: Renlighet
Gillade inte: Personal och service
Ice maker didnt work, ice machine on 4th floor didnt work, Fireplace in 412 didn't work made a call to Vanessa at the font desk she was extremely rude and hung up on me. The fireplace was one of the amenities I requested and her customer service was unacceptable
Artesha
Bodde här 2 nätter i februari 2024
Svar från Customer Service 19 feb. 2024
Artesha, it's disappointing to hear you encountered challenges during your stay, particularly with facility amenities and with your interaction with one of our colleagues. We aim to uphold a high standard of service and it seems we fell short in this instance. We will be addressing your concerns within our team. We hope to have another chance to leave a better impression on you in the future.
8/10 Bra
Norimasa
2 feb. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Norimasa
Bodde här 4 nätter i januari 2024
Svar från Customer Service 5 feb. 2024
Norimasa, thank you for choosing Residence Inn Detroit Novi and sharing your rating. We're glad to understand that your stay was enjoyable. Any further insights about your stay with us would be appreciated to continually enhance our guest experience. Looking forward to welcoming you back in the near future.
10/10 Fantastiskt
Chelsea
30 jan. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the stay very relaxing
Chelsea
Svar från Customer Service 30 jan. 2024
Chelsea, it's fantastic to hear that you thoroughly enjoyed your stay at Residence Inn Detroit Novi. Your description of it as a very relaxing experience is what we aim to provide for all our guests. We eagerly anticipate your return in the future.
8/10 Bra
Seungtaek
Affärsresenär
28 jan. 2024
Gillade: Renlighet
It's old but not bad.
Breakfast is just a minimum level.
And refrigerator sounds were so loud in my loom
Seungtaek
Bodde här 3 nätter i januari 2024
Svar från Customer Service 29 jan. 2024
Seungtaek, we appreciate hearing your thoughts. At the Residence Inn Detroit Novi, we're constantly looking to upgrade our amenities, and your feedback about the breakfast and noise from the refrigerator supports this goal. We'll make sure to consider these aspects for improvement. Thanks for your stay!
10/10 Fantastiskt
Tia
28 jan. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great hotel, we honestly liked it beter than our one further into Detroit. The convenience of the shops and mall across the street is nice.
Tia
Bodde här 2 nätter i januari 2024
Svar från Customer Service 29 jan. 2024
Tia, it's delightful to hear that you thoroughly enjoyed your stay at Residence Inn Detroit Novi. We feel fortunate that our location near shopping and dining was a highlight for you. We appreciate your compliments and look forward to welcoming you back in the future.
10/10 Fantastiskt
TINA
Reste med familjen
28 jan. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Family oriented. Breakfast could have been better.
TINA
Bodde här 2 nätter i januari 2024
Svar från Customer Service 29 jan. 2024
Tina, thank you for your feedback. It's wonderful to hear that you found the Residence Inn Detroit Novi welcoming for families. We're also taking note of your thoughts on the breakfast offerings and will be sharing them with our culinary team for consideration. We appreciate your insights and hope to welcome you back soon.
8/10 Bra
Kyle
27 jan. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Kyle
Bodde här 1 natt i januari 2024
Svar från Customer Service 29 jan. 2024
Kyle, thank you for your rating! We're pleased to note your appreciation. Your feedback is important to us. We hope Residence Inn Detroit Novi will be your choice again on your next visit.
8/10 Bra
Marianne
27 jan. 2024
Marianne
Bodde här 1 natt i januari 2024
Svar från Customer Service 21 mars 2024
Marianne, we're gratified to see your rating of the Residence Inn Detroit Novi. It's lovely to know you enjoyed your stay. We're always striving to enhance our guests' experience and value your input. We look forward to welcoming you back in the future.
10/10 Fantastiskt
desanee
Reste i grupp, Reste med familjen
21 jan. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice & clean!
desanee
Bodde här 1 natt i januari 2024
Svar från Customer Service 22 jan. 2024
Desanee, thank you for your positive comments. It's delightful to learn that you found the Residence Inn Detroit Novi to be neat and well-maintained. We pride ourselves on providing a pleasant stay, and your feedback serves as great encouragement to our team. Looking forward to welcoming you back on your next visit!
10/10 Fantastiskt
PETER, STOUGHTON
Affärsresenär
19 jan. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice placed to stay, clean and quite, recommended
PETER
Bodde här 3 nätter i januari 2024
Svar från Customer Service 20 jan. 2024
Peter, thank you for your positive feedback about your stay at the Residence Inn Detroit Novi. We are thrilled to hear that you found our property to be clean, peaceful and recommendable. We hope to have the pleasure of welcoming you back in the future.
10/10 Fantastiskt
Anthony
14 jan. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Anthony
Bodde här 1 natt i januari 2024
Svar från Customer Service 15 jan. 2024
Thanks for the perfect rating, Anthony!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Residence Inn Detroit Novi.Have a wonderful day!
8/10 Bra
Tracy
Reste med familj och småbarn
13 jan. 2024
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
By stores and things to do.
Tracy
Bodde här 1 natt i januari 2024
Svar från Customer Service 14 jan. 2024
Thanks for the 4/5 rating, Tracy!We're thrilled you enjoyed your time at Residence Inn Detroit Novi so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
10/10 Fantastiskt
Allan
Reste med familj och småbarn, Reste med familjen
7 jan. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Just a overall good stay. Nice pool and great breakfast.
Allan
Bodde här 1 natt i januari 2024
Svar från Customer Service 13 jan. 2024
Allan, thank you for your wonderful comments about your stay at the Residence Inn Detroit Novi. It's great to read how much you enjoyed amenities like our pool and thoughtfully prepared breakfast. We look forward to the opportunity to welcome you back in the future.
10/10 Fantastiskt
Mr. John
Reste med familjen
27 dec. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay
All staff were friendly and helpful- it was The 26th of December so back right to work after Christmas isn’t easy!
Mr. John
Bodde här 1 natt i december 2023
8/10 Bra
Rodelio
17 dec. 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Rodelio
Bodde här 1 natt i december 2023
8/10 Bra
Trixy
17 dec. 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Trixy
Bodde här 1 natt i december 2023
6/10 Okej
Opeyemi
Reste med familj och småbarn, Reste i grupp, Reste med familjen
16 dec. 2023
Gillade: Renlighet, personal och service och bekvämligheter
Everything was very ok, except for those carpets. I gave less than 5 stars mainly because of the carpet. The carpet in the room, too old or too dirty…
Opeyemi
Bodde här 2 nätter i december 2023
Svar från Christina 18 dec. 2023
Thank you very much for staying with us! I can assure you that the carpets are nearly new with our renovation being completed last year. We also just had our carpets professionly cleaned. Hope to have you back in your future travels.
2/10 Väldigt dåligt
Lashanae
Reste med familj och småbarn, Reste med familjen
13 dec. 2023
Gillade: Bekvämligheter
Gillade inte: Personal och service och boendets skick och faciliteter
I had a really terrible experience, I felt like I was targeted because I had kids.. we had so many noise complaints and the hotel was practically empty.. I’ll never stay here again
Lashanae
Bodde här 1 natt i december 2023
Svar från Christina 18 dec. 2023
I am sorry you had that experience, please reach out to managment at the property so we can get more details on this situation. This is not a typical experience that we provide.Thank you so much for staying with us
8/10 Bra
Paris
Affärsresenär, Reste med familjen
3 dec. 2023
I needed a later check out and the desk person did not allow it, when I saw a staff do it two days prior for someone else.
Paris
Bodde här 2 nätter i november 2023
10/10 Fantastiskt
Kara
Reste med familjen, Reste med husdjur
28 nov. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great for pets.
Kara
Bodde här 4 nätter i november 2023
Svar från Christina 4 dec. 2023
Thank you for choosing to stay with us, we hope to have you back in your future travels.
10/10 Fantastiskt
Danetta
27 nov. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My entire experience was great. From check in, overnight stay, breakfast, swimming pool, and check out. Staff was great and friendly.
Danetta
Bodde här 1 natt i november 2023
Svar från Christina 28 nov. 2023
Thank you for staying with us!
10/10 Fantastiskt
Kristian
Reste med familjen
12 nov. 2023
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Made my daughter bday the best
Celebrated my daughter’s 16th bday with a few friends. Stayed in the 2 bedroom suite and I had a one bedroom suite as well. Very very satisfied with our stay. The 2 bedroom suite accommodated everyone and having the full kitchen was a plus. Will definitely be staying again. Our one bedroom suite was very cozy as well. The only was the breakfast could’ve been a little better
Kristian
Bodde här 1 natt i november 2023
Svar från Christina 28 nov. 2023
Thank you for staying with us!
10/10 Fantastiskt
Mary
Reste med familjen
23 okt. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our room was absolutely perfect for our group!! The fireplace was an unexpected but welcome surprise we missed when researching the room. Nice cozy pool too. Breakfast was fantastic! Everything was clean and tidy!
Mary
Bodde här 3 nätter i oktober 2023
Svar från Christina 3 nov. 2023
Thank you for your feedback,it means a lot to us and we are so glad you stayed at The Residence Inn Novi
10/10 Fantastiskt
Jennifer
Reste med familjen
22 okt. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Jennifer
Bodde här 1 natt i oktober 2023
Svar från Christina 3 nov. 2023
Thank you!
8/10 Bra
Darrell
16 okt. 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Darrell
Bodde här 2 nätter i oktober 2023
Svar från Christina : Assistant General Manager 17 okt. 2023
Thank you for staying with us
10/10 Fantastiskt
Don, Clemmons
Reste med sin partner
10 okt. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is an excellent place to stay in Novi. The property appears to be brand new and very clean. The hotel is near lots of shopping and there are plenty of restaurants close by.
Don
Svar från Christina 3 nov. 2023
Thank you for the wonderful feedback. We hope to have you back soon!
10/10 Fantastiskt
Sharon, Carmel
8 okt. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice big rooms. Quiet and close to a Mall.
Sharon
Bodde här 1 natt i oktober 2023
Svar från Christina : Assistant General Manager 17 okt. 2023
Thank you for your feedback!
10/10 Fantastiskt
Verifierad resenär
Reste med familjen
2 okt. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect stay in Novi
Nice and clean hotel in Novi. The suites were faboulous
Verifierad resenär
Bodde här 1 natt i september 2023
Svar från Christina 3 okt. 2023
Wow! Thank you so much for your feedback and being a guest here at The Residence Inn Detroit Novi.
10/10 Fantastiskt
Vimal Kumar
Reste med familj och småbarn
30 sep. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Its very clean and comes with all kitchen appliances. Very useful when travelling with kids
Vimal Kumar
Bodde här 1 natt i september 2023
Svar från Christina 3 okt. 2023
Thank you so very much for staying with us at The Residence Inn Detroit Novi
10/10 Fantastiskt
Rebecca
Reste i grupp
24 sep. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Rebecca
Bodde här 1 natt i september 2023
Svar från Christina 25 sep. 2023
Thank you
8/10 Bra
Janice
Reste med familjen
16 sep. 2023
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Overall, thumbs up.
Well, overall very nice, great people, nice size rooms, nice breakfast, etc.
We dispatched about a dozen spiders, some on the bed. Also, found a pot still with "dinner remnants" left in it, with couple of other minor items.
Janice
Bodde här 1 natt i september 2023
Svar från Christina 3 okt. 2023
Thank you so much for staying with us and for your feedback.
10/10 Fantastiskt
Dave
21 aug. 2023
Dave
Bodde här 1 natt i augusti 2023
Svar från Christina 23 aug. 2023
Thank you so much for staying with us
10/10 Fantastiskt
Dave
21 aug. 2023
Dave
Bodde här 1 natt i augusti 2023
Svar från Christina 23 aug. 2023
Thank you so much for staying with us
8/10 Bra
Shamik, Plainsboro
20 aug. 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very good property
Shamik
Bodde här 3 nätter i augusti 2023
Svar från Christina 23 aug. 2023
Thank you so much for staying with us
8/10 Bra
David
9 aug. 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
David
Bodde här 10 nätter i juli 2023
Svar från Christina 10 aug. 2023
Thank you for staying with us. If you need anything please feel free to reach out to me
6/10 Okej
David
5 aug. 2023
David
Bodde här 10 nätter i juli 2023
Svar från Christina 10 aug. 2023
Thank you for staying with us, If you had any concerns during your stay please feel free to reach out to me and I will be sure to address the concern
6/10 Okej
LaTana
1 aug. 2023
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Overall Dissatisfied
The checkin was rather slow due to rooms not ready after the hotels checkin time. There were ants both live and dead in my room.Along with minors in adjacent room alone playing loud music and making loud noises
LaTana
Bodde här 1 natt i juli 2023
Svar från Christina 10 aug. 2023
Hello and thank you for your feedback, I am sorry to hear you had an overall disatisfied stay, we would love to have you back and in the future if an issue comes up please feel free to reach out to managment and we can get the chance to make it right while you are in house. Again thank you for staying with us and for the feedback.
2/10 Väldigt dåligt
Krishna
22 juli 2023
Krishna
Bodde här 2 nätter i juli 2023
Svar från Christina 10 aug. 2023
Thank you for staying with us and for the feedback. I would love to hear more about your stay that way I can address the issue and make sure your next visit will be a pleasant one.Please feel free to reach out at the hotel if I can help in any way.
10/10 Fantastiskt
Amikta
21 juli 2023
Amikta
Bodde här 2 nätter i juli 2023
Svar från Christina 10 aug. 2023
Thank you for staying with us!
10/10 Fantastiskt
Kathleen
Reste med familjen
19 juli 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Travelling with my 88 year old mother is not easy. The ENTIRE staff went above and beyond to make her comfortable and it was very much appreciated!!