Dear Anthony,With so many hotels to choose from, we are honored you opted for Royal Park Hotel. Providing an enjoyable experience is our goal. It's great to hear you found our accommodations to be clean and comfortable. We hope to see you again. Sincerely,Michael ZornGeneral Manager

Dear Heather,We love having you stay with us! It's always a thrill to welcome back a valued guest. Thank you for your kind review and perfect rating, and we look forward to your return!Sincerely,Michael ZornGeneral Manager

Dear Robert,Thank you for choosing to stay with us and for providing your five-star review! We are thrilled that you enjoyed your visit and found our hotel to meet your expectations. It was a pleasure to host you and we look forward to welcoming you back to Royal Park Hotel.Sincerely,Michael ZornGeneral Manager

Dear Kimberly,We're grateful to have had the opportunity to welcome you back to our hotel. It's disappointing to learn we fell short of your expectations with certain elements of your recent stay. Rest assured, our team will discuss your helpful feedback as we continue to work hard to deliver enjoyable stays to our guests. We hope to have a chance to regain your confidence. Sincerely,Michael ZornGeneral Manager

Dear Jill,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your experience, and we hope you return to Royal Park Hotel soon.Sincerely,Michael ZornGeneral Manager

Dear Gretchen,Thank you for the kind review and recommendation! We're glad our beautiful property, friendly staff, and many amenities helped make your visit memorable. The next time you're in the area, please come see us again.Sincerely,Michael ZornGeneral Manager

Thank you Elizabeth A. for the 5 stars!!

Thank you Benjamin for the 5 Star rating!

Dear Maryclaire,We are simply thrilled to read your kind words in your review of Royal Park Hotel. Our goal is to provide the best possible service and delighted to hear that we accomplished that. We look forward to hosting you again on your next visit!Sincerely,Michael ZornGeneral Manager

Dear Anthony,Thank you for leaving us a perfect rating. We are honored that we earned all the stars for your recent stay with us. It pains us to hear of your brother, and we share our condolences with you and your family. We are glad that we made a positive impact on your experience. It was a pleasure to have had you as a guest, and we look forward to welcoming you back. Sincerely,Michael ZornGeneral Manager

Dear Nikola,Thank you for choosing to stay at Royal Park Hotel. We're glad you enjoyed our elegant accommodations. However, we regret that our bathroom didn't meet your expectations for cleanliness, and we'll ensure that our housekeeping team thoroughly cleans accommodations before occupancy. We appreciate your thoughtful input and hope you'll return.Sincerely,Michael ZornGeneral Manager

Dear Gjovan,Thank you so much for taking the time to share your thoughts with us. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and lovely facility hit the mark for you. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Sincerely,Michael ZornGeneral Manager

Thank you, Robb, for the great review. We hope to welcome you back again soon.

Dear James,It's thrilling to hear that your stay at Royal Park Hotel met your expectations and that you had a great experience. We look forward to welcoming you back for another enjoyable visit. Sincerely,Michael ZornGeneral Manager

Thank you Sang Sun for your honest review. We have taken note of your feedback and the appropriate departments have been notified to repair the bathtub. We are always looking for ways to improve!

Dear Michael, It was a delight to welcome you to Royal Park Hotel during your recent visit. We're pleased to know you thoroughly enjoyed our beautiful property during your stay. Thank you for your five-star rating, and we look forward to welcoming you back again soon!Sincerely,Michael ZornGeneral Manager

Dear Janice,What a fantastic review! We are pleased your visit was as expected and that our friendly team could provide for your travel needs. Thank you for complimenting our comfortable accommodations at Royal Park Hotel as well. We appreciate your kind words and cannot wait to see you again soon!Sincerely,Michael ZornGeneral Manager

Dear Bradley,We are happy you had a great time at Royal Park Hotel! Thank you for being our guest and taking the time to gift us a five-star rating. Hopefully, you will return soon!Sincerely,Michael ZornGeneral Manager

Thank you, Donald, for taking the time to share your experience. We are glad you enjoyed your stay and look forward to welcoming you back.

Dear Daniel,Thank you for choosing Royal Park Hotel. Our team strives to provide a top-notch experience, and we are delighted that you found our establishment well-maintained. Your review is appreciated, and we can't wait to welcome you again.Sincerely,Michael ZornGeneral Manager

Dear Michael,While we thank you for being our guest and sharing your feedback, we are sorry you had concerns with the third-party booking. Please know that for our guests' safety, proper identification is always required when checking in. We would like to review your stay further and hope you'll reach out to us offline. We hope that otherwise you enjoyed your visit and will join us again on future trips to the area.Sincerely,Michael ZornGeneral Manager

Thank you, Traci, for taking the time to share your experience with us. We are sorry to hear your stay did not live up to your expectations. We hope you will give us another opportunity to welcome you back in the future.

Dear Nancy,Thank you for trusting Royal Park Hotel with your recent lodging needs. While we're sorry that your power went out at home, we're happy that we were able to welcome you and your dogs and that you all had an enjoyable experience. It's also terrific that the attentive service our team provided impressed you. We're grateful for your positive review, and we hope to have the pleasure of your company on another occasion.Sincerely,Michael ZornGeneral Manager

Thank you, Olya, for the great rating! We look forward to welcoming you back again soon.

Thank you, Glenn, for the great review. We are delighted to hear you enjoyed your stay, and we look forward to welcoming you back again soon.

Dear Thomas,Thank you for celebrating your anniversary with us! We were happy to make dinner reservations for you and glad our attention to cleanliness impressed you. It's unfortunate the library and onsite activities were not what you expected. We'll keep your comments in mind, and we hope to see you again soon.Sincerely,Michael ZornGeneral Manager

Thank you, Thomas, for the excellent rating! We are happy to hear you enjoyed your stay and look forward to seeing you again soon.

Thank you, Clare, for the excellent rating. We are delighted to hear you enjoyed your stay! We look forward to welcoming you back in the future.

Thank you for spending two nights at Royal Park Hotel. It's fantastic that our comfortable accommodations and friendly service created an excellent experience. Come back soon!Sincerely,Michael ZornGeneral Manager

Dear David,Exceptional is a word we love to hear! We're thrilled our hospitable team and high standards of cleanliness left a memorable impression on you. Additionally, location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! Thank you for your great review, and we hope you return soon.Sincerely,Michael ZornGeneral Manager

Dear Max,Thank you for taking the time to share your valuable feedback. Please know when booking through a third party we encourage guests to reach out to the site they use to make their reservations as they have more access to your billing information with regard to a refund. We take the safety of our guests very seriously and will be thoroughly speaking with our food and beverage team. We would be happy to speak with you offline so that we can better assist you. Thank you for your comments and concerns, they help us improve our guest experience, and we wish you pleasant onward travels. Sincerely,Michael ZornGeneral Manager

Thank you, Jon, for the five-star rating! We are happy to hear you enjoyed your stay with us, and we look forward to welcoming you back again soon.

Norma - Thank you for your feedback on your last stay with us. I apologize for the shortcomings experienced during your stay but am happy to hear that our desk staff was ultimately able to assist. We look forward to the opportunity to host you again soon!

Dear Todd,Exceptional is a word we love to hear! Thank you so much for your kind words about our hospitable team and for mentioning our convenient parking situation. Hopefully, you took full advantage of our great location, and we appreciate you highlighting it to your fellow travelers. Your feedback regarding our accommodations will be shared internally for further consideration, as we are always seeking new ways to improve our facilities and the services we offer our guests. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Sincerely,Michael ZornGeneral Manager

Thank you for the great rating Eileen!

Shannon, we are glad you enjoyed your stay with us, including our Park 600 restaurant. We will be sure to pass along your kind words to our team. We look forward to welcoming you back!

Happy New Year Kathleen! Thank you for the awesome rating, we are so glad you chose the Royal Park Hotel to celebrate with!

So glad you enjoyed yourself Heather, thank you for the great feedback!

Dear Thomas,We are honored to have you as a loyal guest at Royal Park Hotel and delighted you continue to be impressed with all we have to offer. Thank you for highlighting our amazing team. They will be thrilled to see your lovely five-star review and we look forward to welcoming you back again soon.Sincerely,Michael ZornGeneral Manager

Dear Charles,It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Royal Park Hotel once again! We're delighted our dedicated team is a contributing factor to your return, and we appreciate you mentioning them to your fellow travelers. Your feedback regarding where we can look next to improve is greatly appreciated and will be shared internally for further consideration. Thank you for your perfect rating, and we look forward to your next visit!Sincerely,Michael ZornGeneral Manager

Dear Brittany,Thank you for choosing Royal Park Hotel and sharing such a delightful review. We're thrilled to hear that our beautiful property and superb location made for an excellent stay. Having you as a guest was a pleasure, and please come back soon.Sincerely,Michael ZornGeneral Manager

Dear Judith,Thank you for choosing Royal Park Hotel for your holiday getaway in Rochester. We're delighted you found our hotel a great place to unwind after enjoying the downtown festivities. It's unfortunate that you missed the holiday lounge due to a private event, but we're glad the rest of your stay was enjoyable. We hope to welcome you back soon to experience all our amenities fully.Sincerely,Michael ZornGeneral Manager

Daniel, we are sorry your stay did not meet your expectations. While we are not sure what occurred during your stay, we hope you will give us another opportunity to make it up to you in the future.