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Recensioner av Somerset Inn

3 out of 5
Somerset Inn
2601 W Big Beaver Rd, Troy, MI

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 398 av 1001 recensioner" "
8 - Bra i betyg. 377 av 1001 recensioner" "
6 - Okej i betyg. 160 av 1001 recensioner" "
4 - Dåligt i betyg. 47 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 19 av 1001 recensioner" "

8,8/10

Renlighet

8,6/10

Personal och service

7,6/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

8/10 Bra

Robert

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Kanonläge för shopping
Prisvärt och nära till shopping!
Bodde här 2 nätter i januari 2018
Svar från Stevie 8 feb. 2018
Thank you for staying with us! We are happy you enjoyed your stay and hope to see you on your next trip to Troy, MI.

8/10 Bra

Robert

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Helt ok, bra shopping!
Svar från Caren 7 maj 2016
So glad your shopping at the mall was a success.

8/10 Bra

Stig

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

4/10 Dåligt

Rossana

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
It is becoming old. Doors let the light in during the night, and are lose and noisy. You hear all other people slamming the door. Mattresses are old and uncomfortable. Bathroom look under the sink, wood studs! Old and look dirty.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

ali

Bodde här 4 nätter i april 2024
Svar från Front Desk Manager 20 maj 2024
We are so glad you enjoyed your stay and hope to see you again!

6/10 Okej

Aco

Affärsresenär, Reste med familjen
Gillade inte: Boendets skick och faciliteter
Close to shopping mall
Bodde här 1 natt i april 2024
Svar från Front Desk Manager 2 maj 2024
Thank you for staying with us and we are so glad you enjoyed the ease of getting to the mall!

8/10 Bra

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Front Desk Manager 25 mars 2024
Thank you for staying with us. We hope to see you again.

4/10 Dåligt

Joshua

Bodde här 1 natt i februari 2024
Svar från Front Desk Manager 21 mars 2024
Thank you for staying with us.

10/10 Fantastiskt

Krystin, Otsego

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff is amazing! So nice and helpful! The hotel is clean and quiet. The only complaint we had was the toilet was loud when flushing.
Bodde här 2 nätter i januari 2024
Svar från Front Desk Manager 22 jan. 2024
Thank you so much for your kind review. We are truly happy you enjoyed your stay. We will also get that toilet looked at right away thank you for bringing it to our attention.

10/10 Fantastiskt

Patricia Jean, East Lansing

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Was clean quiet and great location
Bodde här 1 natt i december 2023
Svar från Front Desk Manager 22 jan. 2024
Thank you for staying with us! We hope to see you again.

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I liked the location. I liked having a restaurant on site. The staff was very friendly and helpful. The only thing that needs improvement would be the shower head.
Bodde här 1 natt i november 2023
Svar från Front Office Manager 29 nov. 2023
Thank you for staying with us and for leaving a review! We appreciate your feedback and will have someone look into the shower head that was in your room! Hope to see you on your next trip to the Troy area!

10/10 Fantastiskt

Marilyn

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay next to Somerset Collection mall
My daughter and I have been taking our annual Christmas shopping trip to the Somerset Collection mall for years and have stayed at the Somerset Inn. It has always been a great experience. The staff are pleasant, the rooms are spacious, the beds are comfortable and it’s quiet. Also the restaurant has a great breakfast (not included in the price). Best part is, it’s right next to the mall, which makes it perfect for what we need. Highly recommended
Bodde här 1 natt i november 2023
Svar från Front Office Manager 22 nov. 2023
Thank you for the glowing review! We are truly happy you enjoyed our inn and the proximity to the mall. We hope to see you again!

8/10 Bra

David

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Front Office Manager 12 nov. 2023
Thank you for staying with us!

8/10 Bra

David

Affärsresenär
Gillade: Boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Front Office Manager 10 nov. 2023
Thank you for staying with us.

2/10 Väldigt dåligt

Alpesh, GRAND BLANC

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Absolutely thin walled facility. You can hear if someone take a shower or take a pies. It has old generation AC units. It kept kicking in and out all night every 5mins. With constant temp deference, it was waking me up from deep sleep very often. I couldn't ran fan constant so that it would not turn on and off every 5-7mins. They must change less to keep it appropriate. I would pay $110 instead of $168 per night.
Bodde här 1 natt i oktober 2023
Svar från Front Office Manager 10 nov. 2023
I am so sorry you did not enjoy your stay. I do wish you had contacted us at the time so we could have addressed the issue for you. We have multiple rooms and room types and would have been happy to fix the issue in your room or move you right away.

10/10 Fantastiskt

Donita

Bodde här 1 natt i oktober 2023
Svar från Front Office Manager 16 okt. 2023
We are so happy you enjoyed your stay with us and hope to see you again!

10/10 Fantastiskt

Michelle

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property staff was very nice and professional. The lobby and the entrance is beautiful. The room was very clean a little outdated but the bed and pillows slept great. The room was sound proof so we didn’t hear any noise from the outside which contributed to a great nights rest. Also the restaurant prices were very reasonable inside was very clean and the staff there was very nice as well.
Bodde här 1 natt i oktober 2023
Svar från Front Office Manager 12 okt. 2023
Thank you for leaving such a nice review! We are truly happy you enjoyed our inn so much and certainly hope to see you again!

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Everything was great. Clean comfortable bed. Quiet
Bodde här 1 natt i oktober 2023
Svar från Front Office Manager 8 okt. 2023
We are so happy you enjoyed your stay with us! We certainly hope to see you again!

6/10 Okej

Rossana

Affärsresenär
Gillade: Personal och service
Ants in inside the room.
Bodde här 2 nätter i oktober 2023
Svar från Front Office Manager 8 okt. 2023
I am so sorry you had to deal with this and we will certainly inspect the room and do what is necessary to not have it happen again. I do hope the rest of your stay was enjoyable.

8/10 Bra

Phil

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från Front Office Manager 4 okt. 2023
Thank you for staying with us. We appreciate you taking time to leave feedback and hope to see you again.

6/10 Okej

David

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från Front Office Manager 4 okt. 2023
Thank you for staying with us.

8/10 Bra

Tijani

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Unoccupied building behind the hotel creepy
Bodde här 1 natt i september 2023
Svar från Front Office Manager 4 okt. 2023
Thank you for staying with us!

8/10 Bra

Bruce

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Front Office Manager 14 sep. 2023
Thank you for staying with us and taking time to leave a review. We are happy you enjoyed your stay and hope to see you again.

8/10 Bra

Domonique

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The location is perfect, close to everything and easy to get anywhere from there in the metro Detroit area.
Bodde här 2 nätter i september 2023
Svar från Front Office Manager 14 sep. 2023
Thank you for staying with us. We are so glad you enjoyed your stay and the ease of getting around the metro Detroit area from our location. Hope to see you again.

8/10 Bra

David

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Front Office Manager 9 sep. 2023
Thank you for staying with us. We are glad you enjoyed your time and hope to see you again.

8/10 Bra

Jennifer

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great stay for the price.
Bodde här 1 natt i augusti 2023
Svar från Front Office Manager 27 aug. 2023
We are so happy you enjoyed your stay and hope to see you again!

8/10 Bra

Saly

Gillade: Personal och service
Gillade inte: Renlighet
Bodde här 1 natt i augusti 2023
Svar från Front Office Manager 27 aug. 2023
We are happy you enjoyed your stay in our Inn! Hope to see you again.

10/10 Fantastiskt

Maria

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
No complaints. Quick check-in. Clean. Convenient location.
Bodde här 1 natt i augusti 2023
Svar från Front Office Manager 21 aug. 2023
Thank you so much for taking time to leave a review! We are so happy you enjoyed your stay with us and hope to see you again soon!

8/10 Bra

Timothy

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i augusti 2023
Svar från Front Office Manager 20 aug. 2023
Thank you for staying with us! We are so glad you enjoyed your stay.

10/10 Fantastiskt

Jackie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i augusti 2023
Svar från Front Office Manager 20 aug. 2023
Thank you for taking time to leave a review and for staying with us. We are so happy you enjoyed your stay! Hope to see you again!

8/10 Bra

Casey

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A good place to stay
My wife and I stayed at the Somerset Inn because it was recommended by a friend. It is a very nice place and location.
Bodde här 1 natt i augusti 2023
Svar från Front Office Manager 19 aug. 2023
We are so happy you enjoyed your stay with us! We hope to see you again and thank you for taking time to leave a review we appreciate that very much.

10/10 Fantastiskt

Steven

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A Proven Winner
Have always had great experiences the numerous times we have stayed here. Very friendly and attentive staff, rooms are very clean and comfortable.
Bodde här 1 natt i augusti 2023
Svar från Front Office Manager 16 aug. 2023
Thank you for the kind review! We are so glad you enjoyed your stay and look forward to your next one!

8/10 Bra

Sheryl

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was okay staying there , location is great, parking was easy, the room was just ok, bathroom kinda of small. Bed was comfortable.
Bodde här 3 nätter i augusti 2023
Svar från Front Office Manager 13 aug. 2023
Thank you for staying with us. We are glad you enjoyed our free and easy parking! We hope to see you again.

6/10 Okej

Paul, Brampton

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice enough hotel, for an older hotel it is in very good condition. Lots of free parking and easily accessible. Comfortable bed. Right next door to a large shopping mall just a short walk away.
Bodde här 1 natt i augusti 2023
Svar från Front Office Manager 10 aug. 2023
Thank you for staying with us! We do hope to see you on your next trip to our area.

10/10 Fantastiskt

shalonda

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I was so happy to be able to check in right away. I made my reservation early morning 7/27/23 but was still able to check in for 7/26/23 and I was so happy! My power was out and I work from home, so I needed WIFI access by 9am on 7/27/23. I was able to check in a little after 4am on 7/27/23. I was also very happy that when I called the hotel for questions, someone at the actual hotel (and not in another state or country) answered the phone. This made me know that the answers that I got were accurate. The whole staff was so nice and helpful. I will continue to come to this hotel.
Bodde här 3 nätter i juli 2023
Svar från Front Office Manager 6 aug. 2023
Shalonda, Thank you so much for your glowing review. No power is such an inconvenience and I am very happy we were able to help you out! Hopefully next time we see you will be under better circumstances for you! Have a great day!

2/10 Väldigt dåligt

Joshua

Bodde här 2 nätter i juli 2023
Svar från Front Office Manager 27 aug. 2023
It looks like you did not enjoy your stay. We strive for excellence and would love to know what we could do to improve.

4/10 Dåligt

Evan

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Everything was amazing except, everytime me and my friends were going to our room, each one of them were asked which room they were in, and was asked what they were there for. I bought 3 rooms(4 people in each) and never exceeded the occupancy in a room. I feel it’s no business why we are here, but we told them it’s just for a bachelor party and then started asking if we had 15 people up their. We had 10 total out of 3 rooms which fits the criteria. Just felt like we were profiled, and harassed
Bodde här 2 nätter i juli 2023
Svar från Front Office Manager 24 juli 2023
I apologize you were made to feel that way it was not our intent by any means. The safety and satisfaction of all of our guests is our number one priority. I do hope the bachelor party was a success and our congrats to the groom!

2/10 Väldigt dåligt

Christopher

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i juli 2023
Svar från Front Office Manager 24 juli 2023
I am sorry you did not have a great experience and certainly would like to know why so we could address the issues.

6/10 Okej

Azmi

Affärsresenär, Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The property was fine but not excellent. The internet was off from 6 pm and consequently all tv channels until our checkout next morning, the reason we were told is the thunderstorm which was long over before the interruption. Briefly not worth the price/night.
Bodde här 1 natt i juli 2023
Svar från Front Office Manager 24 juli 2023
Thank you for staying with us. I do apologize that the the storm came thru during your stay taking out the internet...not our intent of course. It was frustrating on our end as well and I do hope you will stay with us again and can enjoy our inn to it's fullest!

10/10 Fantastiskt

Thomas

Bodde här 1 natt i juli 2023
Svar från Front Office Manager 10 aug. 2023
Thank you for the 5 out of 5! We are so pleased you enjoyed your stay with us and hope to see you again!

8/10 Bra

Shilo

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
nice hotel. The AC unit was very loud in the room, but overal a good experience
Bodde här 1 natt i juli 2023
Svar från Front Office Manager 24 juli 2023
Thank you for staying with us. My sincerest apologies for the noise of the AC we will have that looked at! I am glad you enjoyed the rest of your stay and hope to see you again.

8/10 Bra

Todd

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place, locations a okis
Bodde här 1 natt i juli 2023
Svar från Front Office Manager 11 juli 2023
Thank you for staying with us. We are so happy you enjoyed your stay at our inn and hope to see you again!

10/10 Fantastiskt

nicole

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juni 2023
Svar från Front Office Manager 2 juli 2023
We are so glad you enjoyed your stay at our Inn and hope to see you again!

4/10 Dåligt

Jeannette

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Depressing room
The first room had crumbs all over the floor. They moved me to 206. Very depressing decor. The carpet still had loose threads like it hadn’t been vacuumed. The shower. The shower head is nothing. Something from the 70’s. Getting the water temperature ok is impossible. The control is weird. Standing in the plastic tube you feel the give like it will fall through. I weigh 121 pounds! The sofa is weird two tone azure color. The pillows on the bed are like old rocks. The towels scratchy. The products for the shower cheap. The elevator never came. Nor the service elevator. They have a note up saying high demand. A worker said they just don’t work. Had to carry my suitcase down the stairs. The only upside. A lovely woman who works in your restaurant and the chocolate chip cookies. You have an amazing location. So much potential. This desperately needs some TLC.
Bodde här 3 nätter i juni 2023

6/10 Okej

Connie

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
For the most part, it was a nice stay. Everything was clean and the bed was comfortable, however the air did not work very well and if I had not brought a fan it would have been miserable. We had it turned to 67 and it was still reading 79.
Bodde här 1 natt i juni 2023
Svar från Front Office Manager 2 juli 2023
Thank you for staying with us! I am so sorry you had issues with your AC. We have looked into it and resolved the problem. Please contact me directly if you are in the area again so I can personally ensure a great stay at our Inn! Stevie

8/10 Bra

Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It’s dated with popcorn ceilings but maintained well. Dining and bar was mostly empty.
Bodde här 3 nätter i juni 2023
Svar från Front Office Manager 25 juni 2023
Thank you for staying with us and we do hope to see you again.

10/10 Fantastiskt

Mark, Wyoming

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent location near shopping.
Bodde här 1 natt i juni 2023
Svar från Front Office Manager 25 juni 2023
Thank you for staying with us. We are glad you enjoyed your stay and that you got to experience the fine shopping across the street from us!

10/10 Fantastiskt

Crystal

Bodde här 2 nätter i juni 2023
Svar från Front Office Manager 11 juli 2023
We are so happy you enjoyed your stay with us and hope to see you again!

10/10 Fantastiskt

Lana

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2023
Svar från Front Office Manager 14 juni 2023
We are so happy you enjoyed your stay with us and hope to see you again!

8/10 Bra

Edward

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I’d go back here anytime.
Bodde här 2 nätter i maj 2023
Svar från Front Office Manager 25 maj 2023
Thank you! We are so glad you enjoyed your stay with us and do hope to see you again!