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Recensioner av Sonesta Simply Suites Detroit Novi

3 out of 5
Sonesta Simply Suites Detroit Novi
42600 W 11 Mile Rd, Novi, MI

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 179 av 434 recensioner" "
8 - Bra i betyg. 137 av 434 recensioner" "
6 - Okej i betyg. 58 av 434 recensioner" "
4 - Dåligt i betyg. 26 av 434 recensioner" "
2 - Väldigt dåligt i betyg. 34 av 434 recensioner" "

8,2/10

Renlighet

8,6/10

Personal och service

6,8/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

8/10 Bra

Ali

Gillade: Renlighet och personal och service
Bra hotel Novi, Detroit
Bra hotel med närhet till restaurager och shopping, rimliga prisnivåer och mycket trevliga personal.
Bodde här 8 nätter i januari 2019

8/10 Bra

Ali

Gillade: Renlighet och rummets bekvämlighet
Bodde här 7 nätter i oktober 2018

10/10 Fantastiskt

Stephanie

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room we stayed in was nice and clean. The staff at the front desk is amazing!!! They are always so friendly and welcoming.
Bodde här 2 nätter i maj 2024

8/10 Bra

Cynthia

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location
Bodde här 2 nätter i maj 2024

8/10 Bra

Portia

Reste med sin partner
Gillade: Renlighet och personal och service
Nice spacious room for a good price.
Bodde här 2 nätter i maj 2024

6/10 Okej

Erik, Richmond

Gillade: Renlighet
Good option for business - but heavily used by working crews and longer term housing needs it seems.
Bodde här 2 nätter i april 2024

2/10 Väldigt dåligt

Yoshihiro

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I haven't received yet even I made a booking
Bodde här 2 nätter i april 2024
Svar från Jeremy - AGM 1 maj 2024
Dear Yoshihiro,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okej

Velvet

Gillade inte: Personal och service
You can hear noisy sounds next room I can’t barely sleep and I called front desk to tell next room to low down the volume of their music but front desk ignored me I called time
Bodde här 4 nätter i april 2024
Svar från Jeremy - AGM 1 maj 2024
Dear Velvet,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

8/10 Bra

Ryan, Martin

Gillade: Personal och service
Bodde här 4 nätter i april 2024
Svar från Jeremy - AGM 1 maj 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Fantastiskt

Jarett

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Jeremy - AGM 1 maj 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Fantastiskt

Jalynn

Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

karnell

Bodde här 1 natt i april 2024

8/10 Bra

Matthew Joseph

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice
Bodde här 1 natt i april 2024
Svar från Jeremy - AGM 1 maj 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Fantastiskt

Andrea

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Tracie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location
Bodde här 2 nätter i april 2024
Svar från Jeremy - AGM 1 maj 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

2/10 Väldigt dåligt

Heidi

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The room was filthy - piles of crumbs on the floor, drink rings and sticky spills on the tables, sofa arms were visibly soiled and not the same color as the sofa. The shower didn't work. The linens were stained yellow. We planned to stay for 2 nights and checked out after just 1. Had we not been so tired when we arrived, we would not have stayed even one night.
Bodde här 2 nätter i april 2024
Svar från Jeremy - AGM 1 maj 2024
Dear Heidi,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

10/10 Fantastiskt

Heaven

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Close to mall and restaurants
Bodde här 4 nätter i april 2024
Svar från Jeremy - AGM 1 maj 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

8/10 Bra

Satoru

Gillade: Boendets skick och faciliteter
good kotchen facility
Bodde här 1 natt i april 2024
Svar från Jeremy - AGM 12 apr. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

8/10 Bra

Brad

Gillade: Personal och service
Gillade inte: Bekvämligheter
Good value. Unusual but the police were answering a noise call from one of the guests when we arrived. Didn’t seem to be an the remainder of the evening.
Bodde här 1 natt i april 2024
Svar från Jeremy - AGM 12 apr. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

6/10 Okej

Yuki, Yokohama

Bodde här 1 natt i mars 2024

6/10 Okej

John, Batavia

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Old, not well kept. Problems with coffee makes, thermostat, and TV. Not fully equipped suite.
Bodde här 2 nätter i mars 2024
Svar från Jeremy - AGM 18 mars 2024
Dear John,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

8/10 Bra

Paul

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
A good place to stop and get some rest
Bodde här 2 nätter i mars 2024
Svar från Jeremy - AGM 14 mars 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

6/10 Okej

Asif

Gillade inte: Boendets skick och faciliteter
Mattress was so lumpy I almost got a backache.
Bodde här 2 nätter i februari 2024
Svar från Jeremy - AGM 28 feb. 2024
Dear Asif,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okej

roger

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Meh~
Building, parking, location all good. Service great. However, much overdue remodel and cleaning needed. Bathroom cabinet doors missing some handles, not enough tp to last two days with no spares, couch arm 4” year, cereal and used tissues on floor in one bedroom. I’m sure I’ll avoid this place in future visits. Front counter help was great
Bodde här 2 nätter i februari 2024
Svar från Jeremy - AGM 28 feb. 2024
Dear Roger,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okej

Mary

Gillade: Personal och service
Gillade inte: Renlighet
Bodde här 1 natt i december 2023
Svar från Jeremy - AGM 28 feb. 2024
Dear Mary,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

10/10 Fantastiskt

Leola

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet och boendets skick och faciliteter
Tiffany and Darneisha was great
Bodde här 2 nätter i januari 2024
Svar från Jeremy - AGM 29 jan. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Fantastiskt

Theresa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Jeremy - AGM 31 jan. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Fantastiskt

Shantanique

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Jeremy - AGM 18 jan. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

8/10 Bra

Tod

Affärsresenär
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Jeremy - AGM 18 jan. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Fantastiskt

Steve

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i januari 2024
Svar från Jeremy - AGM 15 jan. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Fantastiskt

Kashmir

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Jeremy - AGM 15 jan. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

8/10 Bra

Lawanda

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Jeremy - AGM 15 jan. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Fantastiskt

Margaret

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place is a hidden gem. Rooms are large and quiet. They are super pet friendly and yet the rooms and lobby don’t smell like they are! The kitchen had nice and newer appliances and even a small oven which is a rarity in any of the kitchenette chains! Jeremy, the assistant manager, is always helping me figure out the best rates and how to get everything I need. He’s kind and a real asset for your hotel. The other manager, Joel, is also super helpful. Imari is a fabulous front end worker and goes above and beyond. Last but certainly not least, the housekeeper, Tiffany, is always checking on me and making sure I have everything I need. She is very attentive. There is on site laundry for guests, a little pantry if you need a quick snack or beverage and a small workout room. Room is heated with a thermostat for a better heat and cool than attached to the unit. It’s always cozy. Water pressure is great, too. I am so pleased that I found this place. You can pay extra to stay somewhere else but this is the best bang for your buck in the area.
Bodde här 3 nätter i december 2023
Svar från Jeremy - AGM 18 dec. 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Fantastiskt

Annette

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Friendly service, great room
Room was very clean, service was friendly, and the bed was very comfortable.
Bodde här 2 nätter i december 2023
Svar från Jeremy - AGM 15 dec. 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Fantastiskt

Margaret

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I don’t understand why the low ratings. It has been quiet, convenient, the staff has been super and the room is spacious and the appliances are nice and work perfectly. The bed is comfy, the icemaker and laundry area is well maintained. The lobby is decorated nice and is clean. Parking is plentiful. The 150 dollar deposit is excessive in my opinion but that is corporate set, not set by this hotel. Housekeeping is available when needed. All in all, a darn near perfect stay!
Bodde här 7 nätter i november 2023
Svar från Jeremy - AGM 12 dec. 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

6/10 Okej

Carla

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
First thing is I paid online and this is not a 5 star place but the deposit was $150, now I had to pay it because it was no refunds once booked and everything else was booked. The property had dead bugs everywhere and the rooms are not insulated very well. At 2:30/3am the people in the next room were so loud it was like they were in our room. Also the carpet in the elevator was really disgusting an instant turnoff but if you just need a place to stay it’s not that bad if u look over all that. It’s just not for me. I just need to plan better.
Bodde här 1 natt i november 2023
Svar från Jeremy - AGM 27 nov. 2023
Dear Carla,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okej

Franna

Reste med familjen
Room wasnt the cleanest and to take a cold shower in the winter is the worst. Other than that it was quiet. Ok for a 1 night stay.
Bodde här 1 natt i november 2023
Svar från Jeremy - AGM 13 nov. 2023
Dear Franna,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okej

Yvonne

Reste med sin partner
Gillade inte: Renlighet och bekvämligheter
Kitchen was very dirty. Dishes, stove, glasses, coffee pot not washed. No toilet paper in bathroom. Entire room needed to be updated.
Bodde här 2 nätter i oktober 2023
Svar från Jeremy - AGM 29 okt. 2023
Dear Yvonne,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bait and Switch
Upon check in I was informed there would be a parking charge if I did not provide an email. I specifically book business hotels with no parking fees. I checked in the app- Free Parking was listed. When I went to the room, it had an odor- something like old cooking grease The odor extended to the hallway as well. I tolerated the room, as changing hotels would have been too much of a hassle.
Bodde här 3 nätter i oktober 2023
Svar från Jeremy - AGM 29 okt. 2023
Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

2/10 Väldigt dåligt

Caryn

Reste med familjen
Gillade inte: Boendets skick och faciliteter
The hallways were dirty. The couch was gross. The pull out mattress was filthy. The desk attendants were pleasant.
Bodde här 1 natt i september 2023
Svar från Jeremy - AGM 7 okt. 2023
Dear Caryn,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okej

Karen, Delta

Reste i grupp
Gillade inte: Renlighet
The staff was very friendly. The accommodations were adequate. Bed linens were clean, but you could tell that that the room hadn't been swept in a while. Coffee maker and coffee provided in the room, but no cups. We were able to get cups and creamers in the lobby so problem solved.
Bodde här 1 natt i september 2023
Svar från Jeremy - AGM 6 okt. 2023
Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

8/10 Bra

Verifierad resenär

Gillade: Personal och service och rummets bekvämlighet
Great Stay.
Great Stay. 5 min away from 12 oaks and other shopping area's and places to eat. Could be cleaner and not smell like cigarette smoke.
Bodde här 2 nätter i september 2023
Svar från Jeremy - AGM 26 sep. 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

6/10 Okej

Deborah

Bodde här 1 natt i september 2023
Svar från Jeremy - AGM 22 sep. 2023
Dear Deborah,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

4/10 Dåligt

Willard

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
Shower curtains had mold on them room was not clean
Bodde här 1 natt i september 2023
Svar från Jeremy - AGM 22 sep. 2023
Dear Willard,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okej

Rosario, Quebradillas

Affärsresenär
Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet och bekvämligheter
The Management service is above and beyond. They are doing what they can with what they have. My first night was very difficult because I got a room that wasn't properly clean or in proper condition. It had dirty bedsheets, the dishwasher was full of dishes, and the closet had no door. I called the front desk, and they changed the room in less than 10 minutes. The next day, Jeremy, the Manager on shift, interviewed me to apologize and make himself available for any unwanted or unpleasant future events.
Bodde här 20 nätter i juli 2023
Svar från Jeremy - AGM 22 sep. 2023
Dear Rosario,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

2/10 Väldigt dåligt

Justice

Gillade inte: Boendets skick och faciliteter
Nothing
Bodde här 2 nätter i september 2023
Svar från Jeremy - AGM 22 sep. 2023
Dear Justice,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

4/10 Dåligt

Verifierad resenär

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Very disappointing
The room we were given was very dirty. Spills on the kitchen floor, dirty dishes in the cupboard, dirty refrigerator with stuff left in it, hair on bathroom floor, carpet stains. I would never stay there again.
Bodde här 1 natt i september 2023
Svar från Jeremy - AGM 14 sep. 2023
Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

4/10 Dåligt

Scott

Gillade: Renlighet
Gillade inte: Personal och service
Bodde här 1 natt i september 2023
Svar från Jeremy - AGM 22 sep. 2023
Dear Scott,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

8/10 Bra

Bee

Bodde här 2 nätter i augusti 2023
Svar från Jeremy - AGM 22 sep. 2023
Dear Bee, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

2/10 Väldigt dåligt

Vera

Bodde här 1 natt i augusti 2023
Svar från Jeremy - AGM 22 sep. 2023
Dear Vera,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.