Familjehotell i Dingwall

"Vi blev positivt överraskade. Bilderna gör inte hotellet rättvisa. Väldigt trevlig och välkomnande personal. Jättefint rum som var välstädat och kändes nästan nyrenoverat. Jättegod mat i restaurangen på kvällen, bra service och bra priser. Enda negativa var att vi bara hade bokat en natt!"

"Ett jättebra hotell. Ligger vackert utmed floden med gångavstånd till många bra restauranger i närheten. "

"Don’t check in here unless you’re ready to deal with arrogance and zero accountability. Our first room had no heating – radiators didn’t work. Things break, fair enough, but the way we were treated by Cathlynn at reception was unacceptable. At 7:30 PM we reported it. By 9:30 PM, still nothing had been done. We were handed a shabby blanket and a small heater. At 11 PM we were downgraded to a smaller, warmer room. Next morning we were promised a 30% refund and an upgrade for our last night. What we got was the same category we originally booked – not an upgrade. Worse, the room hadn’t been cleaned: used coffee cups, wet towels, unmade bed – and our luggage was already moved in. Again, met with “not my fault” attitudes. I repeatedly asked to speak to the manager – apparently never there, even though we saw him during breakfast. Hotels.com was no help either. Claimed they couldn’t reach the hotel – I called myself and got through instantly. Staff kept apologizing but never followed up as promised. This hotel needs someone responsible at the wheel. Until then, stay elsewhere."