Porto Bay Hotels & Resorts i Douro Litoral

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Recensioner av topphotell i Douro Litoral

Hotel Carris Porto Ribeira

8/10 Bra

"I unintentionally made two reservations within minutes due to what appears to have been connection issues. The hotel clerk informed me of this, and I immediately started the process of cancelling one of the rooms. Despite the fact that the bookings were made only minutes apart and that I used just one room, hotel management refused to cancel the duplicate reservation or show any flexibility. This was not an attempt to misuse the system — it was an obvious booking error that could have been resolved with basic understanding and good customer service. Instead, the hotel chose to prioritize policy over fairness. Experiences like this are a clear example of how rigid profit-driven decisions can override common sense and customer care. The stay itself was fine, but the handling of this situation left a disappointing impression and made the experience feel unnecessarily rigid."

Tivoli Kopke Porto Gaia Hotel

10/10 Fantastiskt

"Trevlig, proffsig personal, reception, städerskor, restaurang, spa. Vackert hotell i ett trevlig område. Utsikten över Porto var fin från rummet, restaurangen. Tom i poolen o bastun. Det va ngt skönt fridfullt över stället. Ingen sa ett ord om utcheckning, man kände sig välkommen! (På många andra hotell känns det som man blir ivägkörd). 10/10 stjärnor. Ett plus till damen som knackade på dörren på kvällen för att erbjuda choklad och kaffe! Vilken extra nivå av service!"

Hilton Porto Gaia

10/10 Fantastiskt

"Nice, clean, modern and spacious room. Breakfast was excellent! Reception employees were very professional and helpful. Good location with easy access to Douro river walk and other attractions. If I need a hotel in Porto again, I would definitely choose Hilton Gaia again! Thank you for a very nice experience :-)"