Thanks for the positive review and for letting us know about the issues. Sometimes the best way we can figure out that something is wrong with a room is from a guest. We had both issues fixed today. Thanks again!

Dear Guissell,I hope this letter finds you well. I am writing to extend my sincere apologies for the disappointing experience you encountered during your recent stay at our hotel. Your feedback is crucial to us, and we regret that we did not meet your expectations.We take great pride in providing exceptional service and ensuring our guests have a comfortable and enjoyable stay. Therefore, it deeply concerns us to learn that your experience fell short of the standard we aim to uphold.Although we are unaware of the specific details regarding your dissatisfaction, please know that we take all guest feedback seriously. We are committed to understanding the issues you faced and taking appropriate actions to address them.Creating a positive and memorable experience for our guests is paramount to us, and we regret that we did not achieve this goal during your stay. Your satisfaction is important to us, and we are dedicated to making improvements based on your feedback.Once again, I apologize for any inconvenience or disappointment you experienced during your time with us. We are committed to regaining your trust and hope to have the opportunity to welcome you back in the future to provide you with the exceptional service and hospitality that you deserve.