Boendets fasad

Recensioner av Carlton Downtown

4 out of 5
Carlton Downtown
Sheikh Zayed Road, Dubai

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 489 av 1001 recensioner" "
8 - Bra i betyg. 322 av 1001 recensioner" "
6 - Okej i betyg. 93 av 1001 recensioner" "
4 - Dåligt i betyg. 52 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 45 av 1001 recensioner" "

8,6/10

Renlighet

8,4/10

Personal och service

8,4/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

6/10 Okej

Magnus

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Bodde här 7 nätter i januari 2024
Svar från OG 24 jan. 2024
Dear Magnus,Thank you for choosing to visit Carlton Downtown Hotel and for sharing your review .We hope to welcome you back soon Kind Ragards,

8/10 Bra

Rolf

Gillade: Renlighet och personal och service
Central hotel. That is clean and friendly staff. Pool area is very small. Hotel needs renovation. It feels abit old. Breakfast is basic.
Bodde här 4 nätter i maj 2023
Svar från OG 12 maj 2023
Dear Rolf,Thank you very much for your kind rating. We are delighted to hear that you had a positive experience at Carlton Downtown Hotel and that our staff and the service you received made such a positive impression. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Carlton Downtown Hotel.With Best Regards,Olfa GharbiDirector Of Operations Carlton Downtown Hotel

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
Bodde här 4 nätter i februari 2023
Svar från OG 2 mars 2023
Dear Guest,Thank you for choosing to stay with us. We are glad to hear that your stay was a memorable one. We look forward to welcoming you back at Carlton Downtown Hotel. With kind regardsCarlton Downtown Hotel

8/10 Bra

Cecilia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ett bra hotell.
Bra service, med hjälpsam personal. Bra frukost, med utsikt Om man får fönster bord. Inte jätte modernt. Centralt lägge för att se Burj Khalifa och dubai mall. Nära till tåget, som var lätt att ta från flygplatsen. Takpool med en kvälls öppen bar.
Bodde här 3 nätter i januari 2023
Svar från OG 20 jan. 2023
Kära Cecilia,Tack för att du valde att bo hos oss på Carlton Downtown Hotel. Vi har sett det fina omdömet du har lämnat vilket vi tackar dig varmt för och uppskattar enormt. Vi hoppas att få se dig här snart igen.Vänliga hälsningar,Olfa GharbiDirector Of Operations

6/10 Okej

Marianne

Bodde här 1 natt i januari 2023
Svar från OG 13 jan. 2023
Dear Marianne,Thank you for choosing to visit Carlton Downtown Hotel. your rating is highly appreciated . Hope you to welcome you back soon .With kind regards, Carlton Downtown Hotel

10/10 Fantastiskt

Mats

Reste i grupp
Gillade: Renlighet, personal och service och rummets bekvämlighet
Trevligt hotell med kanonläge
Blev bra mottagna. Trevlig personal. Hade skickat e-mail till boendet med ett par frågor men inte fått svar. De tillmötesgick det jag frågat om ( kylskåp m.m ). Blev uppgraderad till minisvit med separat sovrum och 2 badrum, tvättmaskin m.m.
Bodde här 6 nätter i september 2022
Svar från OG 20 sep. 2022
Kära Mats,Tack för att du valde att bo hos oss på Carlton Downtown Hotel. Vi har sett det fina omdömet du har lämnat vilket vi tackar dig varmt för och uppskattar enormt. Vi hoppas att få se dig här snart igen.Vänliga hälsningar,

4/10 Dåligt

Mathias

Affärsresenär
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 16 nätter i mars 2021
Svar från customer service manager 25 apr. 2021
Dear Mathias, Thank you for choosing to visit Carlton Downtown Hotel. However, it was with concern to note that you were not 100% satisfied with your experience here. Hope you could give us another opportunity in future to welcome you back and prove that we can serve you better. With kind regards, customer service manager

8/10 Bra

Jennifer

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ett mycket bra hotell!
Varm pool på taket med utsikt över Burj Khalifa. Vi blev gratis uppgraderade till ett trebäddsrum. Serviceinriktad personal, extra stjärna till Raphael i frukosten. Kock vid frukosten för olika sorters äggrätter man önskade. Allt toppen!
Bodde här 9 nätter i februari 2020
Svar från Hosni Abdelhadi 19 feb. 2020
Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Rekommenderar
Bra läge, fräscht rum osv. Poolen var väldigt liten och vissa i personalen var otrevliga.
Bodde här 15 nätter i november 2019
Svar från Hosni Abdelhadi 10 dec. 2019
Dear Valued Guest, Thank you for choosing to stay at Carlton Hotels. We appreciate your invaluable feedback and have been taken into account. We would like to make our sincere apologies for any inconvenience caused to you during your stay. We hope to offer you a better experience the next time you stay with us. Sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

8/10 Bra

Klarna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Underbart
Min tid i hotellet barn väldigt kort men ändå kände jag mig jätte välkomnad. Jätte fina rum och bra service!
Bodde här 1 natt i juni 2019
Svar från Hosni Abdelhadi 16 juni 2019
Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

8/10 Bra

Adriano

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
downtob
Helt OK hotell om man vill befinna sig nära dfic och dubai mall. Frukosten är dyr och väldigt lite urval. Överlag så tycker jag service från personal på hotellet kan förbättras. Deras hiss system är väldigt frustrerande!!! Läget är bra med nära till allt, städning fungerar utmärkt.
Bodde här 5 nätter i mars 2019
Svar från Hosni Abdelhadi 24 mars 2019
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. Please rest assured that your invaluable feedback has been noted. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

6/10 Okej

Ulrika

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
I would not call this a four star hotel, it feels more like three. The rooms are old and need an update. Most of the staff are friendly. The breakfast is really good, but it takes forever to get a cappuccino or a latte. It takes 20 min to walk to Dubai Mall, but everywhere else you need to take a taxi or the metro. I would recommend couples to stay closer to the palm.
Bodde här 5 nätter i februari 2019
Svar från Hosni 3 mars 2019
Dear Guest, Thank you for choosing to stay at The Carlton Downtown Hotel Also, we appreciate you for taking the time to give invaluable feedback. I would like to offer our sincere apologies for your inconvenience. Please rest assured that your invaluable feedback is being noted, I would like to assure you that the necessary improvements and action will be taken to ensure this will not occur in the future. We hope to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

10/10 Fantastiskt

Amalendu

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfekt hotell för affärsmöten
Bra beläget, lätt och snabbt till och från DXB. Rummet i mitt fall hade två sovrum, 2 badrum samt ett stort vardagsrum för arbete och möten. Poolen lite i minsta laget på taket men OK. Bra frukost. Rekommenderas för arbete men inte för semester.
Bodde här 3 nätter i februari 2019
Svar från Hosni 28 feb. 2019
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i oktober 2018
Svar från Hosni 8 okt. 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotell nära Burj Khalifa
Bra läge, nära till metro
Svar från Hosni 25 mars 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

8/10 Bra

Lennart

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Prisvärt hotell nära Dubai Mall.
Ett bra hotell, trevlig personal, bra rum, poolbaren på taket. Hyggligt läge i downtown. Frukost ok men lite ouppmärksam personal.
Bodde här 1 natt i mars 2018
Svar från Hosni Abdelhadi 7 mars 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. Please rest assured that your invaluable feedback is being noted, and necessary trainings will be done for the convenience of our Guests. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

6/10 Okej

R, Göteborg

Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
Centralt läge
Vi var tre personer men trots flera påpekanden fanns det bara en badrock och ett par tofflor i rummet. Ansiktshanddukar saknades flera gånger efter städning. Bristande kommunikation mellan hotellpersonalen. Stort rum, bra sängar. Bra takterrass med pool.
Bodde här 6 nätter i februari 2018
Svar från hosni 24 feb. 2018
Dear Guest, We thank you for choosing Carlton Downtown and we are looking forward to welcoming you back in Dubai in the near future. Your Sincerely, Hosni Abdelhadi, CEO, Carlton Hotels &

8/10 Bra

Mårten

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i februari 2018
Svar från hosni 13 feb. 2018
Dear Guest, Thank you for staying at The Carlton Downtown Hotel. I would like to offer our gratitude for your kind words of appreciation with regards to your stay with us. I am delighted to read that you enjoyed your stay with us stated about the great service and friendliness of our staff. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving, on your next visit should you need a taxi, you may approach our Concierge to assist you. Once again, thank you for leaving us your invaluable feedback, and we certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi CEO , Carlton Hotels And Suites

10/10 Fantastiskt

Farideh

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Dubai dec 2017, bästa läge
Hotellet ligger väldigt bra , nära metro och ca 25 min promenad till Burj Khalifa/Dubai Mall. Vi hade en suit med ett vardagsrum och ett sovrum, väldigt trevliga personaler. Tjejen vid receptionen (tror hon heter Anastasia) var jätte trevlig och brydde sig om oss , frågade varje dag hur vi har, vad vi behöver och gav oss tips och råd. Väldigt bra service, bra frukost, fin pool med skönt uppvärmt vatten (vi var under dec. månaden där), gratis transfer till olika mall och beach. Vad behöver man mer, varmt rekommenderas. Vi kommer med stor sannolikhet att välja detta hotell igen om vi ska bo centralt. Vi begärde att ha ett rum med utsikt mot Burj Khalifa och vi fick byta rum till ett sånt:-) Tack alla personaler som gjorde vår första Dubai resa så speciellt och fantastiskt.
Bodde här 8 nätter i december 2017
Svar från Hosni Abdelhadi 7 jan. 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

10/10 Fantastiskt

Muna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i december 2017
Svar från Hosni Abdelhadi 7 jan. 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

10/10 Fantastiskt

Elsa, stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fint hotel nära till allt
Det är nära tunnelbana man kan promenera till stan, bra service väldigt vänliga personalen framför allt mycket bra rum
Bodde här 8 nätter i oktober 2017
Svar från Hosni 5 nov. 2017
Dear Guest, Thank you for staying at The Carlton Downtown Hotel. I would like to offer our gratitude for your kind words of appreciation with regards to your stay with us. I am delighted to read that you enjoyed your stay with us stated about the great service and friendliness of our staff. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. Once again, thank you for leaving us your invaluable feedback, and we certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi CEO , Carlton Hotels And Suites

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Charlotte

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfekt läge med serviceinriktad personal
Jättebra läge, nära till Dubai Mall och metro. Vi blev gratis uppraderade till en svit, väldigt rent och snyggt. Mycket bra frukostbuffé. Kan verkligen rekommendera hotellet. Serviceinriktad personal.

10/10 Fantastiskt

Caroline, S

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Toppenhotell centralt beläget och nära det mesta
Toppen, väldigt tillmötesgående personal och bra läge

10/10 Fantastiskt

Ingrid

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perkfekt läge
Mycket bra hotell, fantastisk service från alla. Rummet (sovrum och vardagsrum) var rymligt. 2 min till Metro, en station från Dubai mall/Burj Khalifa. Härlig takterass med pool och bar. Allt man behövde fanns på hotellet. Ingen lyx men funktionellt.
Svar från General Manager 7 nov. 2016
Dear Guest, Thank you for sharing your note. It seems that your overall stay went well and I am glad we succeeded on that. We look forward to see you again soon! Kind regards, Bruno Hivon General Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra välkommen
Utmärkt
Svar från General Manager 23 aug. 2016
Dear Guest, Thank you for sharing your comment and for your stay at Warwick Dubai. It seems that your overall stay went well and I am glad we succeeded on that. We look forward to welcome you back again! Kind regards, Bruno Hivon

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I'm picky. But this one was really nice.
Great service. Really nice hotel. Book it. You won't be disappointed.
Svar från Bruno Hivon 21 maj 2016
Dear Guest, Thank you for sharing your note and for your stay at Warwick Hotel Dubai. It is a pleasure to serve you and it is great to know that your visit went well. We look forward to see you again. Best regards, Bruno Hivon General Manager

8/10 Bra

Deborah, Göteborg

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean and nice
The hotel is ok. Clean and nice
Svar från Bruno Hivon 21 maj 2016
Dear Guest, Thank you for choosing Warwick Hotel Dubai during your visit to the city. Your patronage is important to us and we look forward to welcoming you back again. Best regards, Bruno Hivon General Manager

10/10 Fantastiskt

Kim, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great 6 nights in Dubai
We found this Hotel by accident, at a really reduced price. It would have been too expensive for our budget if not. Mind you that we are not used to living at 4-star hotels, so there is no comparison to be made. But the hotel was really good. For starters, we were upgraded to a suite upon arrival, for no special reason. The room was big, had two toilets, great bathroom articles and a great view. There was no breakfast included, and the breakfast at the hotel would have been about 20 euro per person so we never tried the breakfast. The hotel is located like 2min walk from the Financial centre metro station, very convenient location. It's only one metro station from Burj Khalifa. The staff were incredible, super-service minded and really helpful. We'd missed the information about a free shuttle bus to and from the beach, so we could only use it the last couple of days. We had a great stay and I'd recommend this hotel if you can afford it.
Svar från Bruno Hivon 28 juli 2016
Dear Kim, Thank you for taking the time to share your review and for your stay at Warwick Dubai. It seems that your overall stay went well and I am glad we contributed on that. I do hope that you will consider staying with us again on your next trip to the city. Kind regards, Bruno Hivon General Manager

8/10 Bra

Henrik, Skåne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Modernt hotell på bästa läge
Riktigt bra hotell som är centralt beläget. Visst oväsen från nattklubben på 46 våningen (bodde på våning 39) så välj gärna ett rum på våning 35 och nedåt.
Svar från Bruno Hivon 21 maj 2016
Dear Guest, Thank you for choosing Warwick Hotel Dubai during your visit to the city. Your patronage is important to us and we look forward to welcoming you back again. Best regards, Bruno Hivon General Manager

10/10 Fantastiskt

sara, sweden

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell med perfekt läge
Superbra hotell med extremt bra service . Nära Metro, cafe , burj Khalifa m.m Taxi service utanför hotellet Spa på hotellet med bra priser , går att få bra erbjudande om man pratar till sig .
Svar från Bruno Hivon 21 maj 2016
Dear Guest, Thank you for choosing Warwick Hotel Dubai during your visit to the city. Your patronage is important to us and we look forward to welcoming you back again. Best regards, Bruno Hivon General Manager

10/10 Fantastiskt

Sibylle, Löderup/Schweden

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
utmärkt Hotell om man vll bo downtown Dubai
helt fantastiskt bemötande, vi är nöjda så jag har inget mer att tillägga

10/10 Fantastiskt

Monica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
La atención del personal fue excelente!!! Principalmente el servicio de limpieza principalmente yaman súper atento!!!
Bodde här 5 nätter i april 2024
Svar från OG 1 maj 2024
Estimado Monica,Muchas gracias por haber elegido vsitar Carlton Downtown Hotel. Su alto puntaje ha sido muy bien recibido. Esperamos volver a recibirlo muy pronto.Saludos cordiales,

6/10 Okej

Ganna

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från OG 8 apr. 2024
Dear Ganna,We appreciate your feedback and regret to hear that your experience didn't meet your expectations. If there's anything specific you'd like to share or if there's anything we can do to improve, please feel free to let us know. We value your input and strive to make every guest's stay enjoyable.Kind regards ,Carlton Downtown Hotel team

10/10 Fantastiskt

jerry

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location and cleanliness is excellent. The staff professionalism is also amazing
Bodde här 3 nätter i mars 2024

6/10 Okej

Ryan

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
An old hotel in need of refurbishment
Bodde här 1 natt i mars 2024
Svar från OG 1 apr. 2024
Dear Ryan ,Thank you for your feedback. We appreciate your insights . Rest assured, we take guest feedback seriously, and we are continuously working to improve our facilities and services. Your comments will be shared with our management team for further consideration. We hope you will consider staying with us again in the future to experience the positive changes we are implementing. If you have any further comments or suggestions, please do not hesitate to share them with us.Kind regards Carlton Downtown Hotel team

4/10 Dåligt

Georges, Ouagadougou

Affärsresenär
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
i stayed for 4 days. My room was in the 11th floor. even though the room was very clean. There was a very bad smell when you walk through the hallway. turned out there was a room called garbage room from which a very bad smell was spreading. It was like having a dumpster inside the hallway... i talked to the staff and manager twice about this and nothing was done about it. I really dont recommend staying in this hotel.
Bodde här 6 nätter i februari 2024
Svar från OG 29 feb. 2024
Dear Valued Guest ,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced due to the unpleasant smell in the hallway near your room on the 11th floor.It is disheartening to hear that despite your efforts to address the issue with our staff and manager, the problem was not resolved promptly. Please accept our sincerest apologies for the lack of immediate action taken to mitigate the situation. Rest assured, we are investigating the matter further to ensure that such incidents are not repeated in the future.We understand the importance of providing a comfortable and pleasant environment for our guests, and we regret that we fell short of meeting your expectations during your stay. Your feedback is crucial to us as we continuously strive to improve our services and facilities.Once again, we apologize for the inconvenience caused and the negative impact it had on your experience. If there is anything else we can do to address your concerns or if you would like to discuss this matter further, please feel free to reach out to us directly.We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Carlton Downtown Hotel Team

10/10 Fantastiskt

ivan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good hotel, friendly staff. Great view
Bodde här 4 nätter i februari 2024
Svar från OG 29 feb. 2024
Dear Ivan ,Thank you for your positive rating and feedback! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Best regards,Carlton Downtown Hotel Team

6/10 Okej

WALID RASHID

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
its poor hotel its on average
Bodde här 4 nätter i februari 2024
Svar från OG 29 feb. 2024
Dear Valued Guest ,Thank you for sharing your feedback with us regarding your recent stay at our hotel.We are sorry to hear that your experience did not meet your expectations and that you found our hotel to be on average. Your satisfaction is our top priority, and we take all feedback seriously as we continuously strive to improve our services and facilities.If there are any specific areas where you believe we can make improvements, we would greatly appreciate hearing your suggestions. Your insights are invaluable to us as we work towards enhancing the overall guest experience.Once again, we apologize for any shortcomings you experienced during your stay, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.Thank you for choosing to stay with us.Best regards,Carlton Downtown Hotel Team

10/10 Fantastiskt

Maria, Mira loma

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We always stay here when we go to Dubai as it’s nice cleans and in a good area close to get around places
Bodde här 14 nätter i december 2023
Svar från OG 15 feb. 2024
Dear Maria,Greetings from Carlton Downtown Hotel.Thank you for your perfect review of our hotel.Looking forward to welcoming you back at the hotel.Warm regards,Carlton Downtown Hotel team

8/10 Bra

Yan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely and friendly staff members. Breakfast buffet was delicious and plentiful. Lots of shared communal facilities. Room service is very efficient and helpful. We enjoyed our stay!
Bodde här 2 nätter i januari 2024
Svar från OG 9 feb. 2024
Dear Guest,Let us thank you for choosing Carlton Downtown Hotel for your stay and we are glad we were able to meet your expectations. Our team is happy to note that you enjoyed our friendly staff and delightful breakfast buffet. We hope to have the chance to welcome you back at Carlton Downtown Hotel in the nearest future.Best Regards,Carlton Downtown Hotel Team

2/10 Väldigt dåligt

Firas, Sudbury

Affärsresenär
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I recently stayed at the Carlton Downtown and unfortunately, my experience was less than satisfactory. The state of the furniture in the hotel room was disappointing, as many pieces were old and some even appeared to be broken. Another downside was the lack of dining options at the hotel. To my dismay, all the restaurants were closed, leaving guests with no convenient on-site food and beverage choices. Furthermore, the overall lighting in the hotel was poor, creating a dreary and unwelcoming atmosphere. This, combined with the old and slow elevator, made navigating the hotel a My stay at the Carlton downtown was marred by the worn-out furniture, lack of dining options, and the poor lighting and slow elevator. I hope that the hotel management will address these issues to improve the experience for future guests. You would not feel you are in Dubia due to poor quilty.
Bodde här 8 nätter i januari 2024
Svar från OG 7 feb. 2024
Dear Firas ,Thank you for sharing your feedback about your recent stay at Carlton Downtown. We sincerely apologize for the less than satisfactory experience you encountered during your time with us. Your comments are valuable to us as we strive to improve our services and facilities.We regret to hear about your disappointment with the state of the furniture in your room, the lack of dining options, poor lighting, and the slow elevator. Please know that your concerns have been brought to the attention of our management team, and we are taking immediate steps to address these issues to enhance the experience for our future guests.We would like to clarify that while some of our restaurants may have specific operating hours, the majority of our five restaurants are available until 3 am, providing guests with a variety of dining options. Additionally, we offer 24-hour room service to ensure that guests always have convenient access to food and beverage choices.We understand the importance of creating a welcoming and comfortable atmosphere for our guests, and we are committed to making the necessary improvements to achieve this goal.Once again, we apologize for any inconvenience you experienced during your stay, and we appreciate your understanding. If there is anything else we can do to assist you or if you have any further feedback, please do not hesitate to contact us.Thank you for choosing Carlton Downtown, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Carlton Downtown Hotel Team

10/10 Fantastiskt

Rajeev

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and reasonably priced. Close to downtown.
Bodde här 4 nätter i januari 2024
Svar från OG 29 jan. 2024
Dear Rajeev,Warm greetings from Carlton Downtown Hotel.Thank you for your 5-star review on our hotel.Looking forward to welcoming you back at the hotel.With kind regards,Carlton Downtown Hotel team

8/10 Bra

Valeria

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från OG 24 jan. 2024
Dear Valeria,Thank you for taking the time to share with us your rating on your Carlton Downtown Hotel experience. Look forward to your future visits!Best regards,

10/10 Fantastiskt

Afzal, Sialkot

Bodde här 4 nätter i januari 2024
Svar från OG 24 jan. 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Mediocre at best
We were upgraded to a bigger suite but overall very outdated and dark. Bathrooms really old fashioned and grubby in places. We had to ask for an iron and a hairdryer to be brought. One of the electrical sockets was crackling when we tried it and another didn’t work at all. The kitchen was bare apart from a kettle, 2 mugs and 2 teaspoons for 3 people. No point in having a kitchen if it’s empty! Added to all of this, the security chain came away from the wall when we tried it. Location is great but needs a complete overhaul.
Bodde här 3 nätter i januari 2024
Svar från OG 29 jan. 2024
Dear Valued Guest ,Thank you for taking the time to share your feedback about your recent stay with us. I sincerely apologize for the inconveniences you encountered, and I appreciate your candid insights.we are sorry to hear that the upgraded suite did not meet your expectations and that you faced challengesRegarding the amenities,we acknowledge that some were not readily available in your suite. While we aim to provide a comfortable and well-equipped environment, we recognize that our guests have varying needs. Therefore, some amenities, such as irons and hairdryers, are available upon request to ensure they meet your specific requirements.We genuinely appreciate your understanding and thank you for bringing these matters to our attention. Your feedback is invaluable in our ongoing efforts to enhance the guest experience.if you have additional concerns, please do not hesitate to contact our front desk. We are committed to ensuring that your next stay with us exceeds your expectations.We hope to have the opportunity to welcome you back and showcase the improvements we have made.Thank you for your understanding.Carlton downtown hotel Team

10/10 Fantastiskt

Ibrahim

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing reception staffs
Bodde här 1 natt i januari 2024
Svar från OG 30 jan. 2024
Dear Ibrahim ,Thank you very much for your kind rating. We are delighted to hear that you had a positive experience at Carlton Downtown . We would love to have the chance to welcome you back in Dubai for another stay.With Best Regards,Carlton Downtown Hotel Team

4/10 Dåligt

OMAR

Bodde här 3 nätter i december 2023
Svar från OG 30 jan. 2024
Dear Omar,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback, and your opinion is important to us.If there are specific concerns or areas where we can improve, we would be grateful for any additional details you can provide. Your input helps us in our continuous efforts to enhance the guest experience.We value your patronage and hope to have the opportunity to better serve you in the future.Best regards,Carlton Downtown Hotel Team

8/10 Bra

Monica

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nytårsferie i Dubai
Fint ophold. Godt værelse med flot udsigt. Det var mange mennesker til morgenmad, men maden var lækker. Og igen rigtig god udsigt. Sødt og venligt personale.
Bodde här 3 nätter i december 2023
Svar från OG 8 jan. 2024
Dear Monica,Thank you for staying in Carlton Downtown Hotel and sharing your positive rating. We are pleased to note that you enjoyed the comforts of our hotel including stay, food, view, staff and room. We hope to have the chance to welcome you back at Carlton Downtown Hotel in the nearest future.Best Regards,Carlton Downtown Team

10/10 Fantastiskt

Omar

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från OG 8 jan. 2024
Dear Omar,We appreciate the great rating you have posted and look forward to welcoming you back at Carlton Downtown Hotel in the near future.With best regards,Carlton Downtown Team