We stayed at more than few times in different Lego resorts and always had amazing experience! This time it was different and hotel is definitely overpriced for the very little services that you getting. Lady at check-in made us wait for 1hr before giving us the room key, even the room was ready! Instead of offering us to go sleep after a long flight!
Down side is pool is only open until 6pm and it should be open until 10pm because music was playing all night around the pool and made it difficult to sleep. Food quality is super bad at the morning breakfast, almost nothing to feed your kids except ice-cream and yougurt!
Check out was even worse, called for the bell boy over 5 times and waited almost 2 hrs! Ended up getting the bags to the elevaror myself only to find out that they were out of service/being tested. So we waisted 2 hrs of our precious vacation time waiting in the room instead of enjoying the water park!
Spoke to the Manager Gaurav but did not get anything for our lost time exept sorry...but after i walked away he chases me and offered Lego park entrace for the same day for free. It did not make much difference because the park was only open till 6pm and by the time we finished with check out process close 2p! Should have offered to discount the room or offered an exta night..did not happen!
Stayaway...