Utomhuspool, öppet 07.00 till 22.00, parasoller och solstolar

Recensioner av Media Rotana

5 out of 5
Media Rotana
Hessa Street, Barsha Heights, P.O. Box 503030, Dubai

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 524 av 1000 recensioner" "
8 - Bra i betyg. 327 av 1000 recensioner" "
6 - Okej i betyg. 102 av 1000 recensioner" "
4 - Dåligt i betyg. 29 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 18 av 1000 recensioner" "

9,0/10

Renlighet

8,8/10

Personal och service

8,4/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nöjd kund
Bättre frukost än förväntad. Underbar service av personalen. Pass dock på att bekräftelsen från Hotels.com stämmer överens med vad du tror du bokar. Lyckligtvis fixade hotellet fler sängar till oss utan extra kostnader.
Bodde här 6 nätter i februari 2020
Svar från Sherif Madkour 19 feb. 2020
Dear Valued Guest, Thank you very much for your recent stay at Media Rotana Dubai, and we hope to welcome you back in the near future. Kind regards, Sherif Madkour General Manage

10/10 Fantastiskt

Henrik

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
My favourite-hotel in Dubai
There is really nothing to complain about at this hotel which has become my favourite in Dubai. Wide slection of restaurants in there as well. Breakfast is faboulous and the staff is very service-minded and helpful. The gym and pool is also great and all machines are working well (not the case at plenty of hotels). Price/performance is very good at this place in my opinion.
Bodde här 4 nätter i december 2019
Svar från Sherif Madkour 29 jan. 2020
Dear Valued Guest, Thank you for the perfect 10/10 ratings. I'm glad that you enjoyed your stay at Media Rotana Dubai, and that you seem to have made the most of our services and facilities. We look forward to welcoming you back soon. Kind regards, Sherif Madkour General Manager

10/10 Fantastiskt

Mona

Reste med familjen
Gillade: Boendets skick och faciliteter
Bodde här 10 nätter i december 2019
Svar från Sherif Madkour 29 jan. 2020
Dear Valued Guest, Thank you for the perfect 10/10 ratings. I'm glad that you enjoyed your stay at Media Rotana Dubai, and that you seem to have made the most of our services and facilities. We look forward to welcoming you back soon. Kind regards, Sherif Madkour General Manager

10/10 Fantastiskt

Olav

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mycket bra hotel
Mycket bra service varje dag och dygnet runt. Alltid trevlig och artig personal. Området just kring hotellet har lite att jobba på, men byggs mycket. Nära till både Marina och MoE.
Bodde här 5 nätter i januari 2019
Svar från Sherif Madkour 13 jan. 2019
Dear Olav, Thank you very much for the positive feedback. We appreciate the time you took to let us know how your stay was with us, and we're glad to hear that you enjoyed the services and facilities of the hotel. My team and I look forward to welcoming you back soon. Kind regards, Sherif Madkour General Manager

10/10 Fantastiskt

Verifierad resenär

Bodde här 8 nätter i november 2018
Svar från Sherif Madkour 25 nov. 2018
Dear Valued Guest, Thank you very much for your recent stay at Media Rotana Dubai, and we hope to welcome you back in the near future. Kind regards, Sherif Madkour General Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nöjd
Fantastisk Service och bra hotell. Vi fick tidig incheckning efter lång flygresa. Det uppskattas
Bodde här 4 nätter i oktober 2018
Svar från Sherif Madkour 7 feb. 2019
Dear Valued Guest, Thank you for your feedback. We are pleased to learn that you enjoyed your stay with us. We hope to welcome you back soon. Kind regards, Sherif Madkour General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nöjd
Bra läge och fantastiskt hotel
Bodde här 4 nätter i oktober 2018
Svar från Sherif Madkour 7 feb. 2019
Dear Valued Guest, Thank you for the perfect 5 star ratings. I'm glad that you enjoyed your stay at Media Rotana Dubai, and that you seem to have made the most of our services and facilities. We look forward to welcoming you back soon. Kind regards, Sherif Madkour General Manager

10/10 Fantastiskt

Fredrik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra frukost, bra restauranger och trevligt rum. Fint poolområde.
Bodde här 2 nätter i oktober 2018
Svar från Sherif Madkour 21 okt. 2018
Dear Fredrik, Thank you very much for the positive feedback. We appreciate the time you took to let us know how your stay was with us, and we're glad to hear that you enjoyed the services and facilities of the hotel. My team and I look forward to welcoming you back soon. Kind regards, Sherif Madkour General Manager

10/10 Fantastiskt

Anders

Desert city luxury
Very good! Highly recommended
Bodde här 3 nätter i september 2018
Svar från Sherif Madkour 16 sep. 2018
Dear Anders, Thank you very much for the positive feedback. We appreciate the time you took to let us know how your stay was with us, and we're glad to hear that you enjoyed the services and facilities of the hotel. My team and I look forward to welcoming you back soon. Kind regards, Sherif Madkour General Manager

10/10 Fantastiskt

Lars

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2018
Svar från Sherif Madkour 16 sep. 2018
Dear Lars, Thank you very much for the positive feedback. We appreciate the time you took to let us know how your stay was with us, and we're glad to hear that you enjoyed the services and facilities of the hotel. My team and I look forward to welcoming you back soon. Kind regards, Sherif Madkour General Manager

10/10 Fantastiskt

Lars

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i september 2018
Svar från Sherif Madkour 16 sep. 2018
Dear Lars, Thank you very much for the positive feedback. We appreciate the time you took to let us know how your stay was with us, and we're glad to hear that you enjoyed the services and facilities of the hotel. My team and I look forward to welcoming you back soon. Kind regards, Sherif Madkour General Manager

6/10 Okej

Jocke

Gillade inte: Renlighet och boendets skick och faciliteter
The internet was so bad. The hotel is more 3 star.
Bodde här 4 nätter i januari 2018
Svar från Sherif Madkour 24 jan. 2018
Dear Jocke, Thank you for taking the time to share your experiences with us during your recent stay. Please accept my sincere apologies for the areas in which we fell short. Rest assured that your comments are well-received and duly noted. I do hope that we have the opportunity to make amends and show our true hospitality on your next visit to Media Rotana Dubai. Kind regards, Sherif Madkour General Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 6 nätter i januari 2018
Svar från Sherif Madkour 22 jan. 2018
Dear Valued Guest, Thank you very much for your recent stay with us and we hope that there will be another opportunity to be of service to you again in the future. Kind regards, Sherif Madkour General Manager

10/10 Fantastiskt

fade, dubai

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fint hotell med mycket trevlig personal👍👍👍👍👍👍
Bodde här 7 nätter i december 2017
Svar från Sherif Madkour 24 dec. 2017
Dear Fade, Thank you for the 5 star ratings. I was pleased to read that you had wonderful stay with us. Your commendation to the team for delivering excellent service is appreciated. I have passed on your kind words to the team to inspire them to uphold our service standards. Thank you once again, and hope to personally welcome you next time. Kind regards, Sherif Madkour General Manager

8/10 Bra

Lars

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i december 2017
Dear Lars, Dear Lars, Thank you for your recent stay at Media Rotana Dubai, and we hope that there will be another opportunity to be of service to you again in the future. Kind regards, Sherif Madkour General Manager

8/10 Bra

Lars

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i december 2017
Dear Lars, Thank you for your recent stay at Media Rotana Dubai, and we hope that there will be another opportunity to be of service to you again in the future. Kind regards, Sherif Madkour General Manager

10/10 Fantastiskt

Suzanne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Är glada för att vi valde detta hotell!
Det var underbart! Det här hotellet ligger precis i mitten av allt. Nära till Marina-hållet och nära till Dubaihållet. Framförallt är det bästa att det var nära till metron, gångavstånd. Vi uppskattade även gratisresorna till de olika populära platserna, Dragon Mart samt till stranden som erbjöds. Fanns ett schema för busstiderna som man fick ta del av. Det var rent, fantastisk utsikt över Burj Al Arab och en fotbollsplan. Gratis WIFI!
Bodde här 10 nätter i november 2017
Dear Suzanne, Thank you for your kind review. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We look forward to welcoming you back soon. Kind regards, Sherif Madkour General Manager

8/10 Bra

Fredrik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra men tjafs i gymmet drar ner betyget lite!
Riktigt bra hotell m mycket trevlig och hjälpsam personal! Enda problemet var att när vi bokade så stod det att barn/ungdomar under 15 år fick vara i gymmet tillsammans med föräldrar, då är det rätt irriterande att det första dagen blir tjafs i gymmet ang det, det löste sig men då hade redan barnens träningsmotivation fått sig en törn!
Bodde här 8 nätter i juli 2017
Dear Fredrik, It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Media Rotana in the near future. Kind regards, Sherif Madkour General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean, beautiful, friendly staff!
I loved this hotel! First the only downside: the location! It's neither in the city nor by the beach which means you have to take a taxi for quite a while before reaching somewhere. BUT: there is a hotel shuttle which drives a couple of times a day that you can take for free to most places like mall and the beach which is good! The breakfast was amazing, the staff is outstandingly professional and nice! The room service is great, and it takes just a couple of minutes before they come when you ask for something such as water. The rooftop was really cozy, the lobby amazing! The wi-fi could be tricky sometimes but they helped you fix it! Thank you to Media Rotana!
Dear Valued Guest, I'm delighted to learn that you had a wonderful stay at Media Rotana Dubai. It was a pleasure to have you with us. Thank you for your positive feedback on the service of our hotel colleagues. I'm glad that they made you feel well taken care of throughout your stay. My team and I look forward to your next visit. Kind regards, Sherif Madkour General Manager

8/10 Bra

Julia, Göteborg

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotell nära till allt
Vår vistelse på hotellet var exceptionell. Vi landade 05 på morgonen, kom till hotellet vid 06. Redan vid 07 hade dom fixat ett rum till oss, helt grymt! Frukosten, som är extremt viktig för mig, var outstanding, det fanns allt. Till och med en omelettkock som gjorde omeletter på beställning. En supermarket öppet 24/7 låg över gatan 20 meter från hotellet. Mindre bra va att hotellet skymde solen vid poolen och att utsikten var en motorväg och allt runt omkring var under ombyggnad.
Svar från Sherif 10 apr. 2017
Dear Julia, Thank you very much for the heartwarming feedback. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with the team, and I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and your feedback, and we hope your next visit will be as pleasant as the previous one. Kind regards, Sherif Madkour General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mycket trevligt hotell
Mycket trevligt hotell med bra läge, utmärkt service och väldigt bra room-service. Vi återkommer gärna!
Svar från Sherif Madkour 6 mars 2017
Dear Valued Guest, Thank you for staying with us at Media Rotana Dubai. We are delighted to read that you enjoyed our convenient location, rooms and the genuine care provided by our team. We appreciate your feedback and we look forward to extending our warm hospitality to you again in the very near future! Kind regards, Sherif Madkour General Manager

10/10 Fantastiskt

Bästa, h

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
alltså waaaawww bästa
Hur bra som helst, allt var i topp klass,Shadi i reseptionen var underbar att göra med.
Svar från Rabih Melhem 11 apr. 2016
Dear Basta, Thank you for your stay at Media Rotana. We hope to welcoming you back here soon. Kind regards, Rabih Melhem General Manager

8/10 Bra

Not Provided

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från Rabih Melhem 11 juni 2016
Thank you for your recent stay at Media Rotana Dubai.

8/10 Bra

Magnus, Sweden

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel - but would not categorize it as a 5 star hotel, more like a 4 star.
Svar från Rabih Melhem 4 apr. 2016
Dear Magnus, Thank you for your stay at Media Rotana Dubai. We hope to welcoming you back here soon. Kind regards, Rabih Melhem General Manager

8/10 Bra

Anders

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från Rabih Melhem 18 juni 2016
Dear Anders, Thank you for your stay at Media Rotana. We hope to welcoming you back soon. Kind regards, Rabih Melhem General Manager

10/10 Fantastiskt

alex, göteborg

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fint hotell med bra service
Vackert hotell med tillmötesgående personal, vi var mycket nöjda
Svar från Rabih Melhem 4 maj 2015
Thank you for sharing your review. We're pleased to learn that you had wonderful stay with us, and glad that you appreciated the facilities and services at Media Rotana Dubai. We look forward to your next visit. Kind regards, Rabih Melhem General Manager

10/10 Fantastiskt

K, J

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fint och fräscht hotell med bra service!
Svar från Rabih Melhem 8 apr. 2015
Thank you for the high ratings for Media Rotana Dubai. I hope your stay in our hotel was a wonderful one. We look forward to welcoming you back. Kind regards, Rabih Melhem General Manager

8/10 Bra

Tomas, Stockholm

Gillade: Rummets bekvämlighet
Bra läge.
Besökte denna hotell med familjen, mer business hotell än familjehotell. Bra läge.
Svar från Rabih Melhem 25 feb. 2015
Dear Tomas, Thank you for your review and pleased that you had wonderful stay with us. We hope to welcome you to Media Rotana in the near future. Kind regards, Rabih Melhem General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hög service
Vi kom till hotellet mitt i natten och fick vänta på vårt rum i ca 4 timmar pga en vattenläcka i rummet. Personalen var väldigt trevliga och tillmötesgående. Som kompensation blev vi uppgraderade till en svit, fick frukost samt wi-fi gratis för hela veckan. Proffsig service. Servicen på hotellet är exeptionell.
Svar från Rabih Melhem 16 maj 2015
Thank you very much for the wonderful feedback and for the excellent rating. We're pleased to learn that you had comfortable stay during your recent visit to Dubai. We look forward to welcoming you back. Kind regards, Rabih Melhem General Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från Rabih Melhem 4 juli 2015
Thank you for sharing your review. We're pleased to learn that you had wonderful stay with us, and glad that you appreciated the facilities and services at Media Rotana Dubai. We look forward to your next visit. Kind regards, Rabih Melhem General Manager

8/10 Bra

martin, Västerås

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Helt okej
Bra standard för bra pris. Tog ca 15 min in till downtown med taxi. inget 5 stjärnigt hotell, Skulle ge 4 stjärnor.
Svar från Rabih Melhem 4 juli 2015
Thank you for sharing your review. We're pleased to learn that you had wonderful stay with us, and glad that you appreciated the facilities and services at Media Rotana Dubai. We look forward to your next visit. Kind regards, Rabih Melhem General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Trevligt personal
Bra service, bekvämlighet och Trevligt personal tillsammans gör det vistelse känns som hemma
Svar från Rabih Melhem 4 juli 2015
Thank you for sharing your review. We're pleased to learn that you had wonderful stay with us, and glad that you appreciated the facilities and services at Media Rotana Dubai. We look forward to your next visit. Kind regards, Rabih Melhem General Manager

10/10 Fantastiskt

Paul

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was on point
Bodde här 6 nätter i april 2024
Svar från Sherif Madkour 1 maj 2024
Dear Paul,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you enjoyed your stay at Media Rotana Dubai and that everything was to your satisfaction.Providing exceptional experiences for our guests is what we strive for, and it's truly rewarding to know that we succeeded in making your stay memorable. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations in every aspect of your visit.Should your travels bring you back to Dubai in the future, it would be our pleasure to welcome you once again to Media Rotana Dubai. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Kind regards,Sherif MadkourGeneral Manager

10/10 Fantastiskt

Albert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i april 2024
Svar från Sherif 26 apr. 2024
Dear Albert,Thank you for taking the time to share your experience! We're delighted to hear that you had a wonderful stay at Media Rotana Dubai. Providing exceptional experiences for our guests is what we strive for, and it's rewarding to know that we succeeded in making your stay memorable. We hope to have the pleasure of welcoming you back soon for another fantastic stay. If there's anything we can do to make your next visit even more enjoyable, please feel free to reach out.Kind regards,Sherif MadkourGeneral Manager

10/10 Fantastiskt

Petrus

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Big, modern and clean rooms and good value.
Bodde här 1 natt i april 2024
Svar från Sherif 26 apr. 2024
Dear Petrus,We're thrilled to hear that you enjoyed our spacious, modern, and clean rooms during your stay at Media Rotana Dubai! Providing comfortable accommodations at a great value is something we take pride in. It's wonderful to know that you found our rooms to meet your expectations and offer good value for your stay. We appreciate your feedback and hope to welcome you back for another enjoyable experience soon. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Kind regards,Sherif MadkourGeneral Manager

10/10 Fantastiskt

Dib, Doha

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing SPA
Bodde här 1 natt i januari 2024
Svar från Sherif 19 apr. 2024
Dear Dib,We're thrilled to hear that you had an amazing experience at our spa here at Media Rotana Dubai! Your satisfaction is our top priority, and we're delighted that you enjoyed the rejuvenating services we offer. If there's anything specific you loved about your spa visit or any suggestions you have for us to make it even better next time, please feel free to share. We can't wait to welcome you back for another relaxing and refreshing spa experience soon!Kind regards,Sherif MadkourGeneral Manager

10/10 Fantastiskt

Albert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Sherif 25 mars 2024
Dear Albert,Thank you for sharing your feedback with us! We're delighted to hear that you had a wonderful stay at Media Rotana Dubai.Ensuring our guests have an exceptional experience is our top priority, and we're thrilled that we succeeded in making your stay enjoyable.If there's anything else we can assist you with or if you have any special requests for your next visit, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!Kind regards,Sherif MadkourGeneral Manager

10/10 Fantastiskt

Melicia

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed my stay! The staff was very responsive to request and to assist me when needed.
Bodde här 2 nätter i februari 2024
Svar från Sherif 4 mars 2024
Dear Melicia,Thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed your stay and that our staff was responsive and helpful in meeting your requests.Providing excellent service and ensuring our guests' needs are met is our top priority, and we're pleased to know that you experienced this during your stay. If there's anything specific you'd like to share about your visit or any suggestions you have for improvement, please feel free to let us know.We appreciate your choice to stay with us and look forward to welcoming you back for another enjoyable stay in the future.Kind regards,Sherif MadkourGeneral Manager

10/10 Fantastiskt

Marina

Reste i grupp
Gillade: Bekvämligheter och boendets skick och faciliteter
問題なく過ごせました!
Bodde här 2 nätter i februari 2024
Svar från Sherif 26 feb. 2024
Dear Marina,Thank you for taking the time to share your positive feedback about your recent stay at Media Rotana Dubai! We are thrilled to hear that you had a wonderful experience with us.Our team works hard to ensure that our guests have a memorable and comfortable stay, and it's truly rewarding to know that we succeeded in providing you with an enjoyable experience. We appreciate your choice in staying with us, and we look forward to the pleasure of hosting you again for another fantastic stay in the future. If there's anything we can do to make your next visit even more special, please do not hesitate to let us know.Thank you once again for your kind words, and we can't wait to welcome you back to Media Rotana Dubai!Kind regards,Sherif MadkourGeneral Manager

10/10 Fantastiskt

Ghassan

Bodde här 6 nätter i februari 2024
Svar från Sherif 25 mars 2024
Dear Ghassan,Thank you for sharing your feedback with us! We're delighted to hear that you had a wonderful stay at Media Rotana Dubai.Ensuring our guests have an exceptional experience is our top priority, and we're thrilled that we succeeded in making your stay enjoyable.If there's anything else we can assist you with or if you have any special requests for your next visit, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!Kind regards,Sherif MadkourGeneral Manager

6/10 Okej

Olga

Reste med sin partner
Gillade: Bekvämligheter
Gillade inte: Personal och service
Service is unfriendly and they do Not the things they Said. Price for this Hotel was to high and the Service to low. It is not my First time in Dubai. Other hotels are better
Svar från Sherif 26 feb. 2024
Dear Olga,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the challenges you experienced, and we appreciate your honest input.It is disheartening to hear that the service did not meet your expectations, and we regret any inconveniences caused. We take your comments seriously, and we will investigate the concerns raised to ensure improvements are made promptly.We understand the importance of providing a high level of service to our guests, and we apologize for falling short in your case. Your feedback is valuable, and we are committed to addressing these issues to enhance the overall guest experience.If there are specific details you would like to share or if there's anything we can do to make amends, please feel free to reach out to us directly. We appreciate your patronage, and we hope to have the opportunity to regain your trust with an improved experience in the future.Kind regards,Sherif MadkourGeneral Manager

6/10 Okej

Sulaiman, Kuwait

Gillade inte: Boendets skick och faciliteter
Property looks old , in bathroom silicone added everywhere for fixing broken accessory , shower broken.
Bodde här 6 nätter i februari 2024
Svar från Sherif Madkour 26 feb. 2024
Dear Sulaiman,Thank you for taking the time to share your feedback about your recent stay at our property. We appreciate your honest input, and we apologize for the inconveniences you encountered.We are genuinely sorry to hear about the issues with the appearance of the property and the maintenance concerns you highlighted, including the silicone in the bathroom and a broken shower. Your comments are taken seriously, and we assure you that we will address these matters promptly to ensure improvements are made.Your feedback is valuable to us, and we are committed to providing a comfortable and enjoyable stay for our guests. If there are specific details you would like to share or if there's anything we can do to make amends, please feel free to reach out to us directly.We appreciate your patronage, and we hope to have the opportunity to regain your trust with an improved experience in the future.Kind regards,Sherif MadkourGeneral Manager

10/10 Fantastiskt

Rony

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everythings in media rotana is great
Bodde här 18 nätter i februari 2024
Svar från Sherif 21 feb. 2024
Dear Rony,Thank you so much for taking the time to share your positive feedback about your experience at Media Rotana! We are thrilled to hear that everything met your expectations, and we appreciate your kind words.Our team takes great pride in providing excellent service, and it's truly rewarding to know that we were able to make your stay enjoyable. If there are any specific highlights or aspects of your visit that you would like to mention, please feel free to share more details.We hope to have the pleasure of welcoming you back to Media Rotana in the future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Thank you for choosing Media Rotana, and we look forward to serving you again!Kind regards,Sherif Madkour

10/10 Fantastiskt

Taher

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent Hotel & Services would recommend everyone to go there
Bodde här 15 nätter i februari 2024
Svar från Sherif Madkour 21 feb. 2024
Dear Taher,Thank you so much for your wonderful review and recommendation! We are delighted to hear that you had an excellent stay experience at Media Rotana Dubai and that our services met your expectations.Your kind words mean a lot to us, and we appreciate your support in recommending our hotel to others. We strive to provide the highest level of service and create memorable stays for our guests, and it's truly rewarding to know that we succeeded during your visit.We look forward to the opportunity to welcome you back to Media Rotana Dubai in the future.Kind regards,Sherif MadkourGeneral Manager

10/10 Fantastiskt

Amy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed here for an event at the hotel so it was easiest option. Nice rooms, nice staff and decent hotel
Bodde här 1 natt i februari 2024
Svar från Sherif 19 feb. 2024
Dear Amy,Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your comments and are pleased to hear that you found our hotel to be a convenient and enjoyable option during the recent event you attended.It's great to know that you found the rooms to be nice, and our staff to be accommodating. Your satisfaction is important to us, and we strive to provide a positive experience for all our guests.If there are any specific aspects of your stay that you particularly enjoyed or if there's anything we can do to make your future visits even more enjoyable, please feel free to let us know.We appreciate your choosing our hotel for your event, and we hope to have the pleasure of welcoming you back in the future.Kind regards,Sherif MadkourGeneral Manager

8/10 Bra

sacha, worcester

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very convenient, clean and great service
Bodde här 19 nätter i januari 2024
Svar från Sherif 1 feb. 2024
Dear Sacha,Thank you for taking the time to share your positive feedback about your experience at Media Rotana Dubai. We're delighted to hear that you found our hotel convenient, clean, and experienced great service.Ensuring the comfort and satisfaction of our guests is our top priority, and it's encouraging to know that we met your expectations.We appreciate your kind words and look forward to welcoming you back to Media Rotana for another exceptional stay.Kind regards,Sherif MadkourGeneral Manager

10/10 Fantastiskt

Amer

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Staff is Excellent
Very helpful and customer service oriented staff
Bodde här 2 nätter i januari 2024
Svar från Sherif Madkour 23 jan. 2024
Dear Amer,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our staff was very helpful and customer service-oriented during your stay.At Media Rotana Dubai, we prioritize delivering exceptional service to our guests, and it's always gratifying to receive feedback that reflects our team's dedication. I will be sure to pass on your kind words to our staff members, as they will be delighted to know that their efforts contributed to making your stay enjoyable.Your feedback is greatly appreciated, and it serves as motivation for our team to continue providing excellent service.We look forward to the pleasure of welcoming you back for another outstanding stay.Kind regards,Sherif MadkourGeneral Manager

8/10 Bra

Nadir

Reste i grupp
Gillade: Renlighet och personal och service
I was surprised that the hotel wasn’t a bit nicer due to how much it costs. There are many cheaper hotels in Dubai that have more comfortable beds, nicer bathrooms, better television programming, and a newer appearance than this one.
Bodde här 2 nätter i januari 2024
Svar från Sherif Madkour 23 jan. 2024
Dear Nadir,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate your honesty.We are truly sorry to hear that you found aspects of your stay, such as the bed comfort, bathroom, television programming, and overall appearance, fell short of what you expected. Please know that guest feedback is invaluable to us, and we take your comments seriously as we continuously strive to improve and enhance our services.We would like to assure you that your concerns will be shared with our management team for a thorough review. Guest satisfaction is of utmost importance to us, and we are committed to taking the necessary steps to address the areas where we can make improvements.We understand the importance of comfort and quality during your stay, and we regret that we did not meet your expectations in these regards. We appreciate your choosing Media Rotana Dubai, and we hope for an opportunity to better serve you in the future.Kind regards,Sherif MadkourGeneral Manager

6/10 Okej

Oluwakemi

Gillade: Personal och service
For a 5 star hotel, I expected more, somethings are outdated.
Bodde här 5 nätter i januari 2024
Svar från Sherif 17 jan. 2024
Dear Oluwakemi,Thank you for sharing your feedback with us. We appreciate your honest comments, and we regret that we fell short of meeting your expectations during your stay.Your input is invaluable, and we take it seriously. We apologize for any areas where you found things to be outdated. We continuously strive to enhance our facilities and services, and your feedback will assist us in identifying areas for improvement.Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with an improved experience on your next visit.Kind regards,Sherif MadkourGeneral Manager

10/10 Fantastiskt

DONG JOON

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best Choice
정말 만족합니다. 미디어로타나는 장기 출장자에게 정말 안성맞춤 입니다.
Bodde här 7 nätter i januari 2024
Svar från Sherif 17 jan. 2024
Dear Dong Joon,Thank you for your positive feedback! We are delighted to hear that you are really satisfied with your stay at Media Rotana and that it is a perfect choice for long-term business travelers.Our team strives to create an environment that meets the needs of our guests, especially those staying for an extended period. If there's anything specific that contributed to your satisfaction or if there are additional ways we can enhance your experience, please feel free to let us know.We appreciate your business and look forward to welcoming you back for future stays. Kind regards,Sherif MadkourGeneral Manager