Estimado Hector , Las opiniones de nuestros huéspedes nos proporcionan la oportunidad de ver nuestro hotel a través de sus ojos, señalándonos cualquier servicio que pueda tener margen de mejora para optimizar la estancia nuestros futuros huéspedes. Por lo tanto, estamos muy agradecidos por el tiempo que ha dedicado en compartir la opinión de su experiencia personal en el hotel. Nos apena que tu estancia no haya cubierto sus expectativas. Todo nuestro personal trabaja diariamente para la satisfacción de nuestros huéspedes y nos apena no haberlo logrado en su caso. Deseamos de corazón tener la oportunidad de volver a verle de nuevo para recuperar su confianza en nosotros y ofrecerle una mejor experiencia. Reciba un cordial saludo, Beatriz Rivas, Guest Experience Manager

Chère Kenza, Nous souhaitons avant tout vous remercier pour avoir choisi notre établissement pour votre séjour à Dubai et sommes sincèrement navrés de lire que l’expérience n’a pas été à la hauteur de vos attentes. Nous sommes navrés de cette mésaventure et vous prions d'accepter nos plus sincères excuses. Nos hôtes apprécient généralement notre accueil et nous prenons très au sérieux votre commentaire car cela est très éloigné de nos standards. Un suivi est en cours et un rappel a été fait auprès de l'équipe concernée. Encore toutes nos excuses. Encore merci pour votre visite et vos axes d’amélioration, nous en tiendrons compte afin de poursuivre notre politique d’amélioration continue de la qualité des services que nous offrons à notre clientèle. Bien à vous, Beatriz Rivas, Guest Experience Manager

Cher Mouloud, Merci d'avoir pris le temps de rédiger ce commentaire. Veuillez accepter nos sincères excuses pour les imperfections reportées dans votre appréciation. Toutes les chambres réservées pour de nouvelles arrivées sont minutieusement vérifiées par notre gouvernante afin de garantir que tout soit fonctionnel et impeccable pour nos hôtes. Il est évident que ce ne fut pas le cas à votre arrivée et nous regrettons de ne pas en avoir été immédiatement informés car nous aurions pu intervenir sans délai pour que vous puissiez profiter pleinement de vos vacances parmi nous. Pour une prochaine occasion, nous vous encourageons à nous faire part de toute imperfection de vive voix, notre équipe se fera un plaisir de vous aider. Nous sommes désolés que notre emplacement ne vous ait pas totalement convenu. Il est généralement apprécié de nos hôtes. Nous sommes toutefois heureux de lire que vous avez apprécié la beauté de notre complexe. Notre objectif est de proposer d'attrayantes et impeccables installations pour que nos hôtes profitent pleinement de leurs vacances parmi nous et en gardent un excellent souvenir. Nous espérons vous accueillir une fois encore pour vous convaincre avec une prestation impeccable. Bien à vous, Beatriz Rivas, Guest Experience Manager

Dear Guest, Thank you very much for your review of your recent stay. We regret that our choice of international TV channels was not to your liking. We have taken note of your comments and will consider them for the future. We do our utmost to ensure that our guests can enjoy an enjoyable dining experience and with excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. We are very pleased to know that you had an overall pleasant stay. We hope to see you again in the future. Kind regards, Beatriz Rivas, Guest Experience Manager

Dear Guest, Thank you for the time you have taken to write a review. We do our best to create a quiet and relaxing environment for all our guests and regret if you were disturbed. Please do not hesitate to make us aware of any concerns during your stay, we are always happy to help. We are pleased that, nevertheless, you had an enjoyable stay with us. We really appreciate your positive feedback about our staff. This is the best reward we can get from our guests. All the team hope to welcome you back again All the best, Beatriz Rivas, Guest Experience Manager

Sehr geehrte Gast, vielen Dank für Ihr positives Feedback! Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Bis bald hoffentlich ;) Mit freundlichen Grüßen, Beatriz Rivas, Guest Experience Manager

Dear Guest, Thank you for your positive feedback. We are very pleased that you had a memorable experience and everything met your expectations. The great scores given to our services and facilities are highly appreciated. We all look forward to welcoming you back in the future. Kind regards, Beatriz Rivas, Guest Experience Manager

Cher Mehdi, Avant tout nous voudrions vous remercier pour avoir choisi notre hôtel Occidental Dubai Production City pour votre visite à Dubai et pour votre appréciation. Nous sommes navrés que notre qualité de service n'ait pas été à la hauteur de vos attentes et nous vous prions de nous en excuser. Nous allons faire un suivi de votre ponctuation pour nous assurer que cela ne se reproduise plus. Au plaisir de vous compter de nouveau parmi nos hôtes, Beatriz Rivas, Guest Experience Manager

Dear Guest, We really appreciate your positive review. The satisfaction of our guests during their stay among us is very gratifying for our team. We are very pleased to receive your positive feedback. We look forward to welcoming you back on a future occasion. Best wishes, Beatriz Rivas, Guest Experience Manager

Dear Guest, Thank you for such a positive review. We are pleased that we were able to meet your expectations. The positive scores given to our services and facilities are highly appreciated. We hope to welcome you back in the future. Kind regards, Beatriz Rivas, Guest Experience Manager

Apreciada Ada, En primer lugar, nos gustaría darle las gracias por haber elegido nuestro hotel Occidental Dubai Production City y por compartir su opinión sobre su experiencia con nosotros. Sentimos mucho las molestias que le haya podido ocasionar las faltas que nos comenta. En futuras ocasiones, no dude en contactarnos para que nuestro personal pueda poner solución inmediata a sus peticiones. Atentamente nos despedimos y esperamos verle de regreso en nuestras instalaciones. Beatriz Rivas, Guest Experience Manager

Dear Guest, Thank you for taking the time to review your visit. We are truly sorry that we fell short of our usual high service standards. We pride ourselves on our high levels of customer service and were very concerned to receive these comments. Please accept our sincere apologies and rest assured that this matter will be addressed with the team member concerned. As this review is anonymous, you are kindly requested to provide us your details to be able to contact you. We are grateful to you for bringing this issue to our attention so that it can be investigated to make sure it does not happen again as we attach great importance to guest satisfaction. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Beatriz Rivas, Guest Experience Manager

Dear Sherif, Thanks very much for your high rating of our hotel. We have taken good note of your comments and are truly sorry you did not feel our service met your expectations; our team works daily to provide the best possible service so that our guests feel genuinely cared for. Rest assured that your review will be shared with our heads of department for their information and so that it can be addressed. We hope to welcome you back in the future. Best wishes, Beatriz Rivas, Guest Experience Manager

Dear Puja, Thanks for taking the time to review your visit to our hotel. Thank you for highlighting our spacious and comfortable rooms. We are pleased to know that you had an overall enjoyable stay. Please accept our sincere apologies if our room service did not live to your expectations 100%. Our guests' reviews are useful to evaluate our services; rest assured that we will be addressing our team regarding this experience in order to keep improving everyday. We look forward to seeing you again on a future occasion. Best regards, Beatriz Rivas, Guest Experience Manager

عزيزي السيد/ : في البداية نود أن نعبر عن مدى سعادتنا بإقامتكم بالفندق ونعرب عن امتناننا لمنحنا بعضًا من وقتكم الكريم لإبداء الرأي ونرجو أن تكونوا قد استمتعتم بإقامة طيبة ومريحة بفندقنا وكذلك نود أن نشكركم على تقييمكم الإيجابي. وبخصوص ملاحظتكم بشأن بعد الفندق عن وسط المدينة نود التوضيح أنه على الرغم من ذلك إلا أن الفندق قريب من كافة وسائل المواصلات وفي الوقت نفسه يتيح ذلك مزيدًا من الهدوء والاستجمام للنزلاء للاستمتاع بإقامة هادئة بعيدًا عن الزحام. مع أطيب التحية والشكر، والتمنيات بتكرار تشريفنا بزيارتكم. Enric Reina, Guest Experience Executive

Dear Guest, We would like to thank you for taking the time to review your recent experience with us at Occidental Production City. We always like to ensure that all guests have a pleasant stay with us, therefore I will be bringing your comments to the relevant hotel departments in order to better the services that we provide. We are very pleased you enjoyed your stay, and we hope to welcome you back in the near future. Kind Regards, Enric Reina Guest Experience Executive

Dear Benjamin, We would like to thank you for taking the time to review your recent stay with us at Occidental Production City. We are very glad you enjoyed your stay with us, and we are very pleased that the teams service had a positive impact during your business trip, I will make sure to pass on the positive comments on to the relevant departments and team members. We look forward to hosting you back at our property in the near future. Kind regards, Enric Reina Guest Experience Executive

Dear Ross, Thank you for the positive comments regarding your recent stay with us. We are very pleased you enjoyed our facilities, and that they helped you settle in quickly. thank you once again for choosing us for your stay in Dubai. We look forward to welcoming you back in the near future. Kind Regards, Enric Reina Guest Experience Executive

Dear guest, Thank you very much for choosing Occidental Dubai Production City for your stay. We feel sorry hearing from you that you could not rest properly due to some noise from outside. In a future stay do not hesitate to report any kind of issue to our Reception team in order to find a solution and become your stay in a memorable experience. As you mention, having a car gives you more freedom and independence to discover the city. However at certain times, we provide a free shuttle service from the Hotel to the City. Do not hesitate to ask more information about this in your next visit. We appreciate your comments about our room and cleanliness service. Thank you very much for sharing. Regarding the pool it is a pleasure to inform you that in a few days our second pool area will be opened. We trust you will enjoy it in your next visit. We are looking forward to seeing you soon Kind regards Beatriz Rivas Guest Experience Manager

Dear guest, Thank you very much for taking some time to share your experience at the Occidental IMPZ Dubai. We shall take your suggestions seriously in order to improve our business center. We apologize if we did not detect this issue before your arrival. We are glad you enjoyed the rest of our facilities and it will be a pleasure to welcome you back very soon. Kind regards, Beatriz Rivas Guest Experience Manager