Unprofessional and unpleasant personal, I was promised an upgrade of the room hen I checked in but then when I went the next day to get the new one, they told me that there was no room available even though they themselves offered the upgrade.
When I checked out last day to go to another hotel, they told me to pay the city taxes again despite the fact that I already paid it. However when I argued them about that, they insinuated I’m lying. I payed it anyway but insisted on them to check the cameras, which resulted in a call half an hour later apologising and conforming that I did pay the city taxes the first time.
I would never come back to this hotel again and would not recommend it!