Dear our valued guest;Thank you very much for the time you spent to share your personal impressions of your stay at our Riviera Hotel.Kindly be informed that you received not a marketing call but a complementary courtesy call to assure your comfort after check in or fulfil any requests as may be a room with shataff or how to turn on the hot water in the bathroom. We apologize because it wasn't the right time and we disturbed your rest.Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Riviera Hotel will remain an option for your next holiday and that we will have the opportunity to restore your trust in our company in the near future.Thank you and best regardsRiviera Hotel Management

Dear our valued guest;Thank you very much for the time you spent to share your personal impressions of your stay at our Riviera Hotel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for.Thank you once again for making Riviera Hotel your choice hotel and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.Best RegardsWAEL MOSTAFARevenue & Sales Manager

Dear our valued guest; We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one, I am quite sure that if you had shared your concerns during your stay with our team members, it would be addressed and solve it and gives our hotel's management the opportunity to turn your stay experience with us the best and memorable. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one for all the right reasons. Thank you and best regards WAEL MOSTAFA Revenue & Sales Manager

Dear our valued guest;Thank you very much for the time you spent to share your personal impressions of your stay at our Riviera Hotel.Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Riviera Hotel will remain an option for your next holiday and that we will have the opportunity to restore your trust in our company in the near future.Best RegardsRiviera Hotel Management team

Dear our valued guest;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Best RegardsRiviera Hotel Management team

Dear our valued guest;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Best RegardsRiviera Hotel Management team

Dear our valued guest;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Best RegardsRiviera Hotel Management team

Dear our valued guest;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Best RegardsRiviera Hotel Management team

Dear our valued guest;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Best RegardsRiviera Hotel Management team

Dear Chikara san,Thank you very much for sharing this positive review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regards

Dear Shoji san,Thank you very much for sharing this positive review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regards

Dear Takanori San;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. Your always welcome feedback, it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regards

Dear our valued guest,Thank you very much for sharing this positive review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsWAEL MOSTAFA

Dear Mr. Simon;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regards

Dear our valued guest,Thank you very much for sharing this positive review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsWAEL MOSTAFA

Dear our valued guest;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regards

Dear our valued guest,Thank you very much for sharing this positive review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsWAEL MOSTAFA

Dear Jitsuya san;Thank you very much for sharing this great review of your recent stay at Riviera Hotel.Your always welcome feedback, it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regards

Dear Kazuhiro san;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are delighted that you have enjoyed your stay. Your always welcome feedback, it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regards

Dear Naomi San;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regards

Dear Hiroshi san;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are pleased that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We have taken good note of your comments as your welcome feedback, it allows us to continually enhance the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

Dear Mr. Ian;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

Dear Toru San;Thank you very much for the time you spent to share your personal impressions of your stay at our Riviera Hotel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Thank you once again for making Riviera Hotel your choice hotel, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.Thank you and best regardsRiviera Hotel Management

Dear Mr. David;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. Your always welcome feedback, it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

Dear Mr. Bernard;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay.Your always welcome feedback, allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

Dear Miharu san;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay.Your truly welcome feedback, it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact us any time directly.Thank you and best regardsRiviera Hotel Management

Dear Mr. Vladimir;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are very pleased that you have enjoyed your stay.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

Dear M.Shaheen;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

Dear Kazuhiro san;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are pleased to know that you have enjoyed your stay.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

Dear our valued guest;Thank you very much for sharing this extraordinary review of your recent stay at Riviera Hotel, we are pleased that you have enjoyed your stay.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

Dear Yuka san;Thank you very much for sharing this great review of your recent stay at Riviera Hotel.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

Dear our Guest, First, we would like thank you for your interest in our hotel to stay for the New Year’s Eve, as well we apologize that we couldn't meet your expectations, you have booked our royal suite for a single person but upon check in we had been surprised that you were claiming that the booking is for two persons you and your girlfriend which was not matching with the number of persons for the booked room, our front office team politely and professionally asked you to provide us a marriage proof as per our hotel's policy in order to proceed the check-in process but you have denied this request, that's why we couldn't proceed the check-in or the booking costs refund requested due to your booking non-refundable cancellation policy.Looking forward to welcoming you again at RIVIERA HOTEL DUBAI

Dear Hiromichi San;Thank you very much for the time you spent to share your personal impressions of your stay at our Riviera Hotel.We have taken good note of your comments, your always welcome feedback, allows us to continually enhance the experience we create for our guests.Thank you once again for making Riviera Hotel your choice hotel and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.Thank you and best regardsRiviera Hotel Management

Dear Mr. Palvinder;Thank you very much for the time you spent to share your personal impressions of your stay at our Riviera Hotel.Your always welcome feedback, allows us to continually improve the experience we create for our guests.We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for.Thank you once again for making Riviera Hotel your choice hotel and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.Thank you and best regardsRiviera Hotel Management

Dear Mr. Mohammad;Thank you very much for the time you spent to share your personal impressions of your stay at our Riviera Hotel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Thank you once again for making Riviera Hotel your choice hotel and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.Thank you and best regardsRiviera Hotel Management

Dear Mr. Hassan;Thank you very much for sharing this exceptional review of your recent stay at Riviera Hotel, we are delighted that you have enjoyed your stay.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

Dear Mr. Miroslav;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

Dear our valued guest;Thank you very much for sharing this extraordinary review of your recent stay at Riviera Hotel, we are delighted to know that you have enjoyed your stay.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management