Dear Johan, On behalf of all the team at The Retreat Palm Dubai MGallery by Sofitel, we would like to thank you for taking the time to write such a fantastic review of your stay at our hotel. We are glad you enjoyed your stay with us and look forward to welcoming you again on your next visit to Dubai. Yours sincerely, Samir Arora General Manager

Kära Mathias, Tack för att du tar en stund av din värdefulla tid att dela din underbara upplevelse här på Hotels.com. Jag är glad att du trivdes hos oss. Jag kommer personligen att rikta dina vänliga ord till teamet som kommer att vara lika glada att höra om din upplevelse som jag. Än en gång, tack för att du delar med dig av din positiva upplevelse om det fantastiska läget, den vänliga personalen och den fantastiska maten. Vi hoppas verkligen få välkomna dig tillbaka inom en mycket snar framtid. Med vänliga hälsningar, Samir Arora General Manager

Kära Hanna Tack för att du valde att bo hos oss på The Retreat Palm Dubai MGallery by Sofitel. Åledningsgruppens vägnar ber jag om ursäkt för det missnöje du upplevde under ditt besök. Jag är ledsen att sängen även med den extra madrassen inte uppfyllde dina förväntningar. Jag kommer att dela din kommentar med relevant chef för att kontrollera om några förbättringar kan göras. Det är också mycket olyckligt att du tyckte att tjänsten var rörig. Jag ber om ursäkt för detta beteende från vårt team. Detta är inte den vanliga standarden och jag kan fullt ut förstå att det var obehagligt. Du kan vara säker på att det här problemet kommer att undersökas för att undvika att det upprepas. Vi uppskattar att du delar med dig av din upplevelse så att vi kan förbättra oss framåt och hoppas kunna välkomna dig tillbaka snart för en bättre upplevelse med oss. Med vänliga hälsningar, Samir Arora General Manager

Kära Björn, Det var ett nöje att välkomna dig till The Retreat Palm Dubai MGallery by Sofitel. Vi är glada över att du gillade faciliteterna och tjänsterna på vår resort och värdesätter verkligen din feedback. Vi hoppas kunna välkomna dig tillbaka inom en mycket nära framtid för ännu en minnesvärd vistelse. Med vänliga hälsningar, Samir Arora General Manager

Kära Anonym, Tack för att du valde vår egendom och för den tid det tog att dela din värdefulla feedback med oss under ditt senaste besök i Dubai. Vi är glada att läsa att hotellet, våra tjänster och vår frukost har motsvarat dina förväntningar. Din recension kommer säkerligen att delas med våra kollegor och kommer att vara en extra motivation att göra mer för våra kunder. Vi uppskattar ditt bidrag och ser verkligen fram emot att välkomna dig tillbaka till under ditt nästa besök i Dubai. Med vänliga hälsningar, Samir Arora General Manager

Dear PETER, Your highly rated review is definitely the best reward, especially since you have noticed the passion of all our heartists for hospitality. As we believe in gratitude, we will certainly ensure that your feedback is shared with everyone who made your stay memorable. We look forward to welcoming you again once soon. Yours sincerely, Samir Arora General Manager

Kära William, Tack för din positiva feedback, som jag med glädje kommer att dela med hela laget. Det är alltid ett nöje att läsa att våra gäster är nöjda med våra tjänster och rekommenderar hotellet till andra. Detta är vår bästa belöning. Vi ser fram emot att välkomna dig tillbaka på The Retreat Palm Dubai MGallery av Sofitel. Med vänliga hälsningar, Samir Arora General Manager

Dear Roseline Thank you for the review of your stay at our hotel. We appreciate your positive feedback. I have shared your comments with the team so they can be aware of their involvement in meeting our guests’ expectations. We look forward to welcoming you again soon. With best regards, Samir Arora General Manager

Dear Guest Thank you for taking the time to tell us about your experience at The Retreat Palm Dubai MGallery by Sofitel. We truly appreciate your compliments on our products and services. The Retreat Palm Dubai MGallery by Sofitel is a wellness hotel. We are more oriented towards a healthy lifestyle of the body, mind and soul. Therefore, we do not serve alcohol in our hotel but offer innovative beverages created to correspond with the dishes offered in our restaurants. In addition to taxi services, we do offer shuttle bus service to and from the Mall of the Emirates for our in-house guests. We hope that this information would be helpful for your next visit and thank you once again for your feedback. We appreciate very much your support and look forward to your next visit with us soon. Yours sincerely Samir Arora General Manager

Thank you for sharing your experience! We're delighted to hear that you enjoyed our convenient location, delicious breakfast options, and excellent staff service. It's fantastic to know that we exceeded your expectations and that you appreciated the stunning sea view. We look forward to welcoming you back for another exceptional stay in the future!

We regret any disturbance caused by the construction noise. While this is beyond our control, we're continually striving to enhance our guests' experience. Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more peaceful stay in the future.

Dear MarleneThank you so much for your glowing review and for awarding us a perfect 5 out of 5 rating! We are thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations.Your kind words mean a lot to us, and we truly appreciate your feedback. We strive to provide exceptional service to all our guests, and it is rewarding to know that our efforts have been recognized.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.

Dear Eamonn,Thank you for taking the time to leave a review of The Retreat Palm Dubai MGallery by Sofitel. Naturally it is always a concern when our guests leave the hotel dissatisfied, particularly as we pride ourselves in providing our guests with a high level of customer service and attention to details. There is certainly room for improvement and we hope you can give us a chance to serve you better in the future.Yours sincerely,Samir AroraGeneral Manager

Sehr Geehrte Theresia, Vielen Dank für Ihr konstruktives Feedback. Wir freuen uns, dass Sie die Sauberkeit und die Lage unseres Hotels zu schätzen wissen. Bitte beachten Sie, dass wir ein Wellness- und Rückzugshotel sind, daher servieren wir das ganze Jahr über keinen Alkohol. Wir hoffen, dass Sie den Aufenthalt dennoch genossen haben und würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit Herzliche Grüße, Samir AroraGeneral Manager

Dear Arijon,Thank you for taking the time to leave a review of The Retreat Palm Dubai MGallery by Sofitel. We are glad to hear that you had a good experience with us. We strive to provide our guests with excellent service and a pleasant stay. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for an even better experience.Yours sincerely,Samir AroraGeneral Manager

Dear Beniamino,Thank you for taking the time to leave a review of The Retreat Palm Dubai MGallery by Sofitel. We are glad to hear that you had a good experience with us. We strive to provide our guests with excellent service and a pleasant stay. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for an even better experience.Yours sincerely,Samir AroraGeneral Manager

Dear Siavash, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during breakfast. We have noted your comments regarding the crowded atmosphere and the delay in clearing tables. Your feedback is valuable to us, and we will take it into account for future improvements. Thank you for bringing this to our attention. Sincerely yours,Samir Arora General Manager

Dear Nora,Thank you for sharing your feedback with us. We appreciate your honest review and would like to extend our sincere apologies for any inconvenience you experienced during your stay.We regret that the check-in process did not meet your expectations. As several rooms arrived before the standard check-in time, our team tried to accommodate the early arrivals and sent the luggage to the ready rooms as per one of your group member requests. However, we acknowledge the confusion caused, and we will review our procedures to prevent such situations in the future.We're sorry to hear about the challenges with the room ergonomics and the tripping hazard of the area rugs. Your comments have been shared with our team to address these issues promptly and make necessary adjustments for the comfort and safety of our guests.We are delighted that you enjoyed the superb food in our buffet. We appreciate your acknowledgment of this aspect of your experience.Your feedback is invaluable to us, and we are committed to improving our services based on your insights. We apologize for any disappointment and hope you would consider giving us another opportunity to provide you with a more seamless and enjoyable stay.Thank you for sharing your feedback with us, and we appreciate your understanding.Warm regards,

Dear Shahanaz,Thank you for sharing your experience with us, and we sincerely apologize for the challenges you faced during your stay.We are disheartened to learn about the issues you encountered with our housekeeping services, and we assure you that your concerns will be addressed promptly to improve the overall cleanliness and efficiency of our property.Regarding the communication at the reception and check-out delay, we deeply regret any inconvenience caused. Your feedback highlights areas where we need to enhance our services, and we will take immediate steps to improve communication and streamline our check-out process.The incident with the water bottles is alarming, and we are truly sorry for the injuries you and your husband sustained. We will investigate this matter thoroughly to prevent any such occurrences in the future.We understand the importance of a smooth and efficient stay, especially when time is of the essence, and we sincerely apologize for falling short of your expectations. Your feedback is invaluable, and we are committed to making the necessary improvements to ensure a more positive experience for our guests.If your travels bring you back to our area, we would appreciate the opportunity to regain your trust and provide you with the excellent service you deserve.Warm regards,

Dear Simone,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel fabulous; however, we sincerely apologize for any inconvenience caused by the construction work in front of the property.We understand that noise and the view can significantly impact the overall experience. Please be assured that we take your concerns seriously, and we are actively addressing the situation with the construction team to minimize any disturbances to our guests.We truly value your feedback, and we appreciate your understanding during this period of enhancement. If you plan to visit us again, we would be more than happy to assist in ensuring you have a more serene and enjoyable stay.Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back for an even more pleasant experience.Warm regards,

Dear Shatha,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had an amazing experience during your stay with us. Your kind words serve as a great source of motivation for our team, and we are delighted to have had the opportunity to make your visit memorable.We truly appreciate your positive comments and are overjoyed to know that you would consider coming back. It's our goal to consistently provide exceptional service, and knowing that we succeeded with you brings us immense joy.Once again, thank you for choosing The Retreat MGallery Palm Dubai. We look forward to welcoming you back for another fantastic experience in the future!Warm regards,

Dear Yacine,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience at our hotel did not meet your expectations.First and foremost, we apologize for the lapse in our housekeeping services. This is certainly not reflective of the standards we strive to uphold, and we will address this issue with our team to ensure it does not happen again in the future.Additionally, we are disappointed to learn of your dissatisfaction with the behavior of some of our staff members. Providing excellent service with genuine warmth and hospitality is paramount to us, and we regret that you did not feel well attended to during your stay. Your concerns will be addressed internally to ensure our guests are treated with the utmost respect and courtesy at all times.Regarding your feedback about our amenities, we appreciate your honest assessment. We continuously strive to enhance our offerings and will take your comments into careful consideration as we work to improve our facilities.We sincerely apologize for any inconvenience or discomfort you experienced during your time with us. Your feedback is invaluable to us as we work towards providing a better experience for all our guests. We hope you will consider giving us another opportunity to exceed your expectations in the future.Warm regards,

Dear Placido,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent stay at our hotel.While we are glad to hear that you found our hotel to be clean and appreciated the service provided by our staff, we regret that we did not meet your expectations in other areas.We understand your concerns regarding the noise from the building construction opposite and on the side, as well as the discomfort caused by this. Please know that we strive to minimize disruptions for our guests, and we regret any inconvenience this may have caused during your stay.Additionally, we are deeply sorry to hear about your negative experience with one of our staff members. We hold ourselves to the highest standards of professionalism and customer service, and it is unacceptable for any guest to be treated poorly. Rest assured, we will address this matter with our team to ensure that it does not happen again in the future.Your feedback is invaluable to us, and we take your comments seriously. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Warm regards,

Dear Adiam,Thank you for taking the time to leave a review of The Retreat Palm Dubai MGallery by Sofitel. We are glad to hear that you had a good experience with us. We strive to provide our guests with excellent service and a pleasant stay. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for an even better experience.Yours sincerely,Samir AroraGeneral Manager

Dear Reena,Thank you so much for awarding us with a perfect 10 out of 10 rating! Your feedback means the world to us.We are absolutely thrilled to hear that you had such a fantastic experience during your stay with us. Providing top-notch service and ensuring our guests have a memorable time is always our goal, and it's incredibly rewarding to know that we hit the mark with you.Your perfect rating serves as a tremendous source of motivation for our team. We are dedicated to maintaining this level of excellence and delivering exceptional experiences to all our guests.Thank you once again for choosing to stay with us and for sharing your feedback. We can't wait to welcome you back for another wonderful stay in the future!Warm regards,

Dear Patrick,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a fantastic stay at our hotel on the Palm in Dubai.It's wonderful to know that you enjoyed the outstanding view and heavenly service provided by our team. We take great pride in offering a memorable experience for our guests, and your kind words are truly appreciated.We are delighted that you found our hotel to be suitable for anyone looking for a very good hotel for the price, and that you enjoyed the view of the Marina, the Burj al Arab, and Dubai Downtown from your room. We're also pleased to hear that you enjoyed our nice little beach section.At our hotel, we strive to cater to the preferences of all our guests, including non-smokers and those who prefer an alcohol-free environment. We're glad that our offerings met your needs in this regard.Once again, thank you for your kind words and recommendation. We look forward to welcoming you back for another memorable stay in the future.Warm regards,

Dear Alison,Thank you for sharing your positive impressions about our hotel. We are pleased to hear that you found the premises clean and enjoyed the tranquility of the beautiful beach.We understand that the construction works at the front of the hotel may have affected the views, and we sincerely apologize for any inconvenience caused. Please be assured that this is beyond our control, and we are actively working to mitigate any disturbances to our guests.Regarding the note on alcohol, we do make efforts to communicate this in our important information (first page), and we regret any oversight in this regard.Your feedback is invaluable to us, and we hope to have the pleasure of hosting you again for an even more enjoyable experience.Warm regards,

Dear Sabrine,Thank you for your kind words and positive feedback! We're delighted to hear that you found our accommodations to offer a high level of comfort and that you enjoyed the impressive view of the palm from the room.Our team takes great pride in providing excellent service, and it's fantastic to know that our dedicated staff's high level of service orientation made a positive impact on your experience.We're also pleased to hear that you enjoyed the breakfast offerings. Providing a variety of fresh options is important to us, and it's wonderful to hear that our extensive selection catered to every taste.Your feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Best regards,

Dear Ulf,Thank you for the time taken to share your experience at The Retreat Palm Dubai MGallery by Sofitel. I am happy to read that your overall stay was pleasant and you enjoyed our facilities and services.We are deeply sorry for any inconvenience, which you may have experienced during your stay with us. We thank you again for your constructive feedback and look forward to welcome you again.Yours sincerely, Samir AroraGeneral Manager

Dear Yanick Kevin,Thank you so much for taking the time to share your high rating and positive feedback online! We are thrilled to hear that you had an enjoyable experience during your stay.Our team works hard to provide the best possible service and create memorable moments for our guests, and it's truly rewarding to know that our efforts contributed to your satisfaction.We appreciate your support, and we look forward to the opportunity of welcoming you back for another fantastic stay in the future. Thank you once again for choosing The Retreat Palm Dubai. We appreciate your trust, and we hope to have the pleasure of hosting you again soon.Best regards,

Dear Nadia,Thank you for taking the time to share your experience with us here at The Retreat Palm Dubai MGallery by Sofitel. We are delighted to know that you had a good time at our hotel, and we appreciate your kind rating.Thank you once again, and we look forward to welcoming you back soon!Sincerely yours,Samir AroraGeneral Manager

Dear Jagdip,Thank you for taking the time to share your feedback regarding your recent experience at The Retreat Palm Dubai MGallery by Sofitel. We sincerely apologize that your dining experience did not meet your expectations, and we appreciate your honesty in expressing your concerns.We truly value all feedback, as it helps us identify areas for improvement and ensures that we can deliver a better experience for our guests in the future. Your comments have been shared with our culinary team, and we are actively working to address any issues that may have contributed to your disappointment.We understand the importance of the dining experience in our guests' overall stay, and we are committed to ensuring that each guest leaves with positive memories. We hope to have the opportunity to welcome you back in the future and showcase the improvements we have made based on your valuable feedback.Thank you again for bringing this to our attention, and we appreciate your understanding.Yours sincerely,Samir AroraGeneral Manager

Dear Abu Sadat Md M,Thank you for taking the time to leave a review of The Retreat Palm Dubai MGallery by Sofitel. We are glad to hear that you had a good experience with us. We strive to provide our guests with excellent service and a pleasant stay. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for an even better experience.Yours sincerely,Samir AroraGeneral Manager

Dear Joyce V,Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconveniences you experienced during your stay. Your feedback is invaluable, as it helps us address areas for improvement.We regret the disturbance caused by the noise from the adjacent room and cooking smells. Rest assured, we are looking into this matter to prevent a recurrence. Your comments about the limited food choices, seasoning, and service at the restaurant are duly noted. We will review our offerings and make necessary adjustments to enhance the dining experience.We apologize for any discomfort caused by the gift shop employee. This behavior is not in line with our service standards, and we will address it with our team to ensure it doesn't happen in the future.Regarding the mini-bar charges, we will thoroughly investigate and rectify any billing errors promptly. Our goal is to provide transparent and accurate billing to our guests.We appreciate your detailed feedback, and your satisfaction is our top priority. We look forward to your next visit and to giving us another chance to exceed your expectations. We will do everything in our power to ensure a seamless and enjoyable stay. We hope to welcome you back soon with an enjoyable stay.Warm regards,

Dear Mehboob,Thank you for taking the time to share your feedback and for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit. Your valuable input is essential for us as we continually strive to enhance our services.We look forward to welcoming you again in the future.Best regards,

Dear Priya,Thank you for taking the time to share your review. We are delighted to hear that you found our service to be really good. Providing exceptional service is our top priority, and we appreciate your positive feedback.We look forward to the pleasure of welcoming you back for another positive experience.Best regards,

Dear Maria,Thank you for your positive feedback about our lovely staff and for sharing your experience. We appreciate your understanding regarding the construction of the new building nearby and are glad you found our hotel to be a nice and quiet retreat for a relaxing break. Your mention of the need for taxis to explore the area from The Palm is duly noted, and we appreciate your insights. We hope to have the pleasure of welcoming you back for another relaxing stay in the future.Best regards

Dear Daniel,Thank you for your kind review! We're thrilled to hear that you found our hotel nice and well-kept, and that our employees made efforts to ensure your comfort. Your feedback regarding the pace of information is appreciated, and we will certainly take this into consideration for future improvements. We're delighted you enjoyed your spacious and lovely room. Thank you for your compliments, and we look forward to welcoming you again for another enjoyable stay.Best regards,

Dear OFA,Thank you for taking the time to share your wonderful feedback! We are delighted to hear that your stay was fantastic and that our staff could contribute to making your experience enjoyable. Providing friendly and helpful service is our top priority, and we appreciate your acknowledgment. If you have any specific highlights or suggestions for improvement, we'd love to hear them. We look forward to the pleasure of hosting you again for another fantastic stay in the future!Warm regards,

Dear Karen,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our staff went above and beyond to ensure your stay was not only pleasant but also very enjoyable.Providing exceptional service and creating memorable experiences for our guests is our top priority, and it's truly heartening to know that we succeeded during your visit. Your kind words serve as great motivation for our team.We genuinely appreciate your feedback, and we look forward to the opportunity to welcome you back for another fantastic stay in the future.Warm regards,

Dear Patrick,Thank you so much for your glowing recommendation! We're delighted to hear that you had a top-notch experience at our hotel. It's wonderful to know that our staff's friendliness and attentiveness contributed to making your stay enjoyable.Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

Dear Ali,Thank you for taking the time to share your thoughts on our resort. We're thrilled to hear that you had a good experience during your stay. Your feedback is valuable to us, and we're always eager to learn how we can make our guests' experiences even better.We appreciate your patronage and look forward to welcoming you back to our resort soon.Warm regards,

Dear Rosella,Thank you so much for taking the time to share your positive feedback! We are delighted to hear that you enjoyed our well-organized outdoor space and experienced great assistance during your stay.Creating a welcoming and enjoyable environment for our guests is our top priority, and your comments serve as motivation for our team. If there's anything specific you loved about our outdoor space or assistance, please feel free to share more details.We look forward to the pleasure of hosting you again in the future. Thank you for choosing The Retreat Palm Dubai MGallery by Sofitel.Kind regards,

Dear Karen,Thank you for taking the time to share your wonderful experience at The Retreat Palm Dubai MGallery by Sofitel. We are so glad that we made you feel welcomed and that our staff was able to make your stay comfortable and enjoyable. At The Retreat Palm Dubai MGallery by Sofitel, we strive to provide an exemplary experience for all of our guests, and your feedback is a reflection of our hard work in achieving this goal. We hope that you will visit us again soon.Sincerely,

Dear Marija,Thank you for taking the time to share your feedback with us. We appreciate your positive remarks about our helpful and friendly staff, the cleanliness and tranquility of our beach, and your enjoyment of our health-oriented offerings, including freshly squeezed juices and smoothies.We understand that the absence of alcoholic beverages may have been surprising, and we appreciate your understanding in this matter. As part of our commitment to maintaining a health-oriented environment, we have chosen not to serve alcohol in the hotel. We apologize for any inconvenience this may have caused but are glad to hear it did not significantly impact your overall experience.Regarding the construction site near the hotel, we sincerely apologize for any disturbance caused during your initial stay. We want to assure you that the construction is beyond our control. We are actively working with local authorities to minimize any inconvenience to our guests.We value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Thank you for choosing The Retreat Palm Dubai MGallery by Sofitel.Kind regards,

Dear Matthias,We truly appreciate your feedback and understand your concerns regarding the nearby construction site. While it is beyond our control, we made every effort to accommodate your request for a room away from the construction area to ensure your comfort during your stay.Your understanding and patience in this matter are greatly valued. We acknowledge that a peaceful environment is crucial to your experience, and we will continue to work on minimizing any disruptions caused by the construction.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable and serene experience.Warm regards,

Dear Fabio,We are thrilled to receive your positive feedback and are delighted to hear that everything met your expectations during your stay with us. Your satisfaction is our ultimate goal, and we appreciate your kind words.It would be our pleasure to welcome you back, and we look forward to hosting you again on your next visit. If you have any specific preferences or requests for your next stay, please feel free to share them with us. We are here to ensure your future experiences are just as wonderful.Warm regards,

Dear Eugenia ,Thank you for the excellent rating of our hotel. It is always worth knowing that we have met our guests' expectations.I will definitely share your nice review with the entire team at The Retreat Palm Dubai MGallery by Sofitel and hope that will be your preferred hotel the next time you visit Dubai.Best regards,Samir AroraGeneral Manager

Dear Corinne,We sincerely appreciate your kind words and the time you've taken to share your experience with us. It's wonderful to hear that you found our hotel beautiful, enjoyed our great facilities, and relished the delicious food and drinks we prepare onsite, especially the smoothies, juices, and detox options.You've accurately highlighted our commitment to health and well-being by not serving alcohol, as we focus on providing a wholesome and refreshing experience for our guests. Your mention of the neighboring hotel for those who may desire alcohol is a helpful tip for other guests.Our dedicated staff strives to go above and beyond to ensure that every guest's stay is a memorable and positive. We take pride in our attentive and friendly team, which pays close attention to your needs.The spa team is equally pleased to receive your compliments, and they are dedicated to delivering exceptional service.Your feedback is truly valuable to us, and we're delighted to have exceeded your expectations.We look forward to welcoming you back for another fantastic experience.Warm regards,[Your Name][Hotel Name]