Boendets fasad - kväll/natt

Recensioner av Atlantis, The Palm

5 out of 5
Atlantis, The Palm
Crescent Road, The Palm, Dubai

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 828 av 1030 recensioner" "
8 - Bra i betyg. 100 av 1030 recensioner" "
6 - Okej i betyg. 42 av 1030 recensioner" "
4 - Dåligt i betyg. 24 av 1030 recensioner" "
2 - Väldigt dåligt i betyg. 36 av 1030 recensioner" "

9,6/10

Renlighet

9,4/10

Personal och service

9,6/10

Bekvämligheter

9,6/10

Boendets skick och faciliteter

9,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 10 nätter i januari 2024
Svar från Guest Relations Team 28 feb. 2024
Dear Guest, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

8/10 Bra

Rebecka

Bodde här 3 nätter i januari 2024
Svar från Guest Relations Team 8 feb. 2024
Dear Guest, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Fantastiskt

Oskar

Reste med familjen
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Semester
Otroligt trevligt hotell för familjer och barn. Rent och fräscht, trevligt med inträde till vattenparken där det fanns något för alla åldrar. Mycket folk i vattenparken så trevligt o kunna variera med stranden och poolen på hotellet där det är lite lugnare. Tipsar att boka med halvpension, väldigt prisvärt och man kan välja bland många restauranger. Det finns buffé men också à la carte där 3 rätters ingår, white beach var toppen samt Nobu och hakkasan (tillkommer en extra avgift om man vill äta på dessa) men värt det, tips är att man ska äta frukost på Atlantis Royal en morgon om man har möjlighet (tillägg på 100 aed per person och barn 50%) men en upplevelse verkligen och gott. Kids club är från 4 år, finns barnvakt för de under 4 (120 aed minst 3h), föräldrar får inte följa med in.
Bodde här 1 natt i november 2023
Svar från Guest Experience Team 9 nov. 2023
Dear Oskar, Our aim is to provide amazing experiences and everlasting memories to our guests. Based on your review, we have no doubt that your visit was truly a remarkable one. Your valuable comments about the cleanliness of the resort, the Explorer Club, and the Halfboard option are highly valued. Once again, thank you for your kind feedback and we are looking forward to having you back as a guest in Atlantis The Palm. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

10/10 Fantastiskt

Javad

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 2 nätter i september 2023
Svar från Guest Relations Team 20 sep. 2023
Dear Javad, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Fantastiskt

MIKAEL

Bodde här 6 nätter i maj 2023
Svar från Guest Relations Team 11 juni 2023
Dear MIKAEL, Thank you for rating us on Expedia. We truly hope of welcoming you at Atlantis, The Palm. Best regards, Guest Relations Team, Atlantis, The Palm

10/10 Fantastiskt

Jessica Monica Van

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastiskt läge, barnvänligt och tryggt, många restaurangalternativ och aktiviteter, prisvärt i och med att tillträdde till akvarium och vattenpark ingick för hotellets gäster. Valde halvpension och det var prisvärt eftersom det annars var dyrt att köpa mat/kaffe.
Bodde här 6 nätter i februari 2023
Svar från Guest Relations Team 12 mars 2023
Dear Jessica Monica Van, It was a pleasure to have you as our guest here at Atlantis, The Palm and I am very glad to learn that our products and services exceeded your expectations. We are looking forward to having you back as a guest in Atlantis, The Palm. Best regards, Guest Relations Team, Atlantis, The Palm

10/10 Fantastiskt

Mattias

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i januari 2022
Svar från Guest Relations Team 9 feb. 2022
Dear Mattias, Thank you for your perfect rating, we hope to have you back soon. Best regards, Guest Relations Team, Atlantis, The Palm

10/10 Fantastiskt

Aynor

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Uppskattad resa med 2 dagars äventyrsbad inkluderat. Snabb in checkning
Bodde här 2 nätter i januari 2022
Svar från Guest Relations Team 23 jan. 2022
Dear Aynor, We are happy to learn that your experience was a great. We wish to sincerely thank you for your feedback and look forward to welcoming you again in a not too distant future. Best regards, Guest Relations Team, Atlantis, The Palm

10/10 Fantastiskt

Stefan

Bodde här 7 nätter i december 2021
Svar från Guest Relations Team 9 jan. 2022
Dear Stefan, Thank you for your perfect rating, we hope to have you back soon. Best regards, Guest Relations Team, Atlantis, The Palm

10/10 Fantastiskt

Ivan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i december 2021
Svar från Guest Relations Team 29 dec. 2021
Dear Ivan, Thank you for your perfect rating, we hope to have you back soon. Best regards, Guest Relations Team, Atlantis, The Palm

10/10 Fantastiskt

Rickard

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Just Perfect
The stay went above our expectations! This is not only the hotel but a whole private facility /resort that includes a huuuge waterpark that we enjoyed for 2 days straight , beaches,pools, nightclub,aquariums and underwater restaurants! This was one of a kind experience that would be so difficult to beat, the service was so polite, our room was continously cleaned throughout the day... we loved it!
Bodde här 3 nätter i november 2021
Svar från Guest Relations Team 6 dec. 2021
Dear Rickard, It was a pleasure to have you as our guest here at Atlantis, The Palm and I am very glad to learn that our products and services exceeded your expectations. We are looking forward to having you back as a guest in Atlantis, The Palm. Best regards, Guest Relations Team, Atlantis, The Palm

10/10 Fantastiskt

Marcus

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel for the whole family.
Bodde här 2 nätter i november 2021
Svar från Guest Relations Team 13 nov. 2021
Dear Marcus, I am delighted to read that you had an amazing time in Atlantis, The Palm. We look forward to welcoming you again in a not too distant future. Best regards, Guest Relations Team, Atlantis, The Palm

10/10 Fantastiskt

Fatima

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastiskt upplevelse för hela familjen. Vi kommer definitivt tillbaka.
Bodde här 6 nätter i maj 2021
Svar från Guest Relations Team, Atlantis, The Palm 10 juni 2021
Dear Fatima, Thank you for sharing your prefect rating online, we hope to have you back soon. Best regards, Guest Relations Team, Atlantis, The Palm

6/10 Okej

Maria

Bodde här 6 nätter i maj 2021
Svar från Guest Relations Team, Atlantis, The Palm 10 juni 2021
Dear Maria, Thank you for your rating online, we are sorry that it was not a perfect experience but we hope to have you back soon for another opportunity for a perfect holiday. Best regards, Guest Relations Team, Atlantis, The Palm

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Super staff, enjoyable breakfast and good provision of food and drinks in lounge. Good access to Aqua park (which was fun) Do allow time to get your car brought up from the garage. Style is Disneyesque but for some that will be a plus
Bodde här 1 natt i mars 2024
Svar från Atlantis the Palm Guest relations 10 maj 2024
Dear James, Thank you for your feedback! We're delighted to hear that you enjoyed the superb service from our staff, the delightful breakfast, and the provision of food and drinks in the lounge at Atlantis, The Palm. We're glad you had fun at the Waterpark and we appreciate your patience with the car retrieval. We look forward to welcoming you back soon for more enjoyable experiences! Best regards, Kym Barter, General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Fantastiskt

Leonel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My wife and I, had an amazing time at Atlantis, the most amazing experience. Every single person, employee of the hotel were the most kind and professional.
Bodde här 5 nätter i maj 2024
Svar från Guest Experience Team 8 maj 2024
Dear Leonel, It was a pleasure to have you as our guest here at Atlantis, The Palm and I am very glad to learn that our products and services exceeded your expectations. We are looking forward to having you back as a guest in Atlantis, The Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

8/10 Bra

ETSUKO

Gillade: Renlighet och personal och service
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Hossain

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Thanks for everything
Bodde här 4 nätter i april 2024
Svar från Guest Relations Team 4 maj 2024
Dear Hossain, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Fantastiskt

Toshiya

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Alicia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful family friendly stay The aquarium and shopping was the 2 things i enjoyed on my short 2 night stay. I will definitely be taking my kids for a longer stay in the very near future
Bodde här 2 nätter i maj 2024
Svar från Guest Relations Team 4 maj 2024
Dear Alicia, thank you for sharing your experience at Atlantis The Palm. We're delighted to hear that you enjoyed your short stay and found our facilities family-friendly. We look forward to welcoming you and your kids for a longer stay soon, where you can explore more of our attractions and create lasting memories together. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Fantastiskt

Veronika, Wakefield

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
One of the most amazing, iconic hotels in the world!!! We made unforgettable memories . It's expensive, but it's worth every penny!!
Bodde här 4 nätter i januari 2024
Svar från Guest Relations Team 4 maj 2024
Dear Veronika, we highly appreciate you taking your valuable time to share with us your feedback. We are thrilled to learn that you had a good overall experience during your stay with us. Please be assured that we will constantly seek for the utmost ways to ameliorate our services and continuously provide the best guest experience. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

8/10 Bra

PRINCESS

Gillade: Renlighet och personal och service
It is an old hotel, old rooms, all the facilities are old, do not buy full board, no restaurant is good, only 1 was worth it, I expected more in terms of your rooms and meals, they could improve the cleanliness, the beach is not better than the one at Jumeirah beach The gym is small, nothing relevant in good condition.
Bodde här 3 nätter i april 2024
Svar från Guest Relations Team 4 maj 2024
Dear Princess, thank you for sharing your feedback with us regarding your recent stay at Atlantis The Palm. We sincerely apologize for any shortcomings you experienced during your visit. Your comments have been noted, and we will review them with our team to ensure we continuously improve our services and facilities to meet the expectations of our valued guests. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Fantastiskt

Imelda

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed our stay
Bodde här 3 nätter i april 2024
Svar från Guest Relations Team 4 maj 2024
Dear Imelda, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Fantastiskt

Saimir, verona

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bellissimo *****
Bodde här 5 nätter i april 2024
Svar från Guest Relations Team 4 maj 2024
Dear Saimir, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Fantastiskt

TAMBOURA, augusta

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
IWOLL GO AGAIN
Bodde här 4 nätter i april 2024
Svar från Guest Relations Team 4 maj 2024
Dear Guest, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

8/10 Bra

noah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i april 2024

10/10 Fantastiskt

Pavlo

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Absolutely amazing place! Hotel and waterpark are the best!
Bodde här 7 nätter i april 2024
Svar från Guest Experience Team 22 apr. 2024
Dear Pavlo, I am happy to learn that your experience was a remarkable one. I wish to sincerely thank you for your feedback and look forward to welcoming you again in a not too distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

8/10 Bra

Brendan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
You don’t need club level in my opinion it’s over rated and over priced stick with room only
Bodde här 6 nätter i april 2024
Svar från Guest Experience Team 22 apr. 2024
Dear Brendan, Thank you for taking the time to share your feedback with us. We sincerely hope that you were able to enjoy your stay. Furthermore, your feedback regarding the price for club rooms is duly noted. Please be assured that the feedback has been conveyed to the concerned department heads for review. We hope to have the opportunity to welcome you once again. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Fantastiskt

ROUZI

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All staff very welcoming and friendly. Clean area and lots of activities with great restaurants.
Bodde här 4 nätter i april 2024
Svar från Guest Experience Team 22 apr. 2024
Dear Rouzi, I am delighted to read that you had an amazing time in Atlantis, The Palm. We look forward to welcoming you again in the not-too-distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Fantastiskt

Chris

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i april 2024

10/10 Fantastiskt

Jhahanger

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Too busy other than that brilliant
Bodde här 2 nätter i april 2024
Svar från Atlantis the Palm Guest relations 20 apr. 2024
Dear Jhahanger, Thank you for your feedback! We're delighted to hear that you found your experience brilliant overall. We look forward to welcoming you back soon. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Fantastiskt

Ali

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great resort wilth lovely facilities
Bodde här 5 nätter i april 2024
Svar från Atlantis the Palm Guest relations 20 apr. 2024
Dear Ali, Thank you for your kind words! We're thrilled to hear that you enjoyed your time at Atlantis, The Palm and found our facilities lovely. It was a pleasure having you with us, and we hope to welcome you back soon for another wonderful experience. Best regards, Kym Barter, General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Fantastiskt

Ali

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel/ resort for families
Bodde här 4 nätter i april 2024
Svar från Atlantis the Palm Guest relations 18 apr. 2024
Thank you for sharing your feedback! We're delighted to hear that you enjoyed your stay at Atlantis, The Palm. We strive to create memorable experiences for our guests, especially families. We hope to welcome you back for another wonderful stay in the future! Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Fantastiskt

UGUR

Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Dr Yunus

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent in every aspect. Above and beyond expectations
Bodde här 1 natt i april 2024
Svar från Guest Relations Team 10 apr. 2024
Dear Dr. Yunus, we highly appreciate you taking your valuable time to share with us your feedback. We are thrilled to learn that you had a good overall experience during your stay with us. Please be assured that we will constantly seek for the utmost ways to ameliorate our services and continuously provide the best guest experience. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Fantastiskt

Dave

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i mars 2024

10/10 Fantastiskt

Terrina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Tobias

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 9 nätter i mars 2024

10/10 Fantastiskt

Robert

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really an amazing family holiday and experience, you pay for it for sure, but it's amazing non the less!
Bodde här 6 nätter i mars 2024
Svar från Guest Experience Team 7 apr. 2024
Dear Robert, I am happy to learn that your experience was a remarkable one. I wish to sincerely thank you for your feedback and look forward to welcoming you again in the not-too-distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Fantastiskt

Aidan

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Best hotel in the world
Bodde här 10 nätter i februari 2024
Svar från Atlantis the Palm Guest relations 5 apr. 2024
Dear Aidan, Thank you for your wonderful feedback! We're thrilled to hear that you consider Atlantis, The Royal to be the best hotel in the world. We look forward to welcoming you again in the future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm.

2/10 Väldigt dåligt

Ashwin

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet och personal och service
My family and I had a nightmare experience at Atlantis. I would never recommend them to anyone in my circle. Our check in experience was the worst. We booked two rooms. We reached early, and they were kind enough to provide one room early. This is where the experience started going downhill, and kept getting worse. The second room was a two bedroom - (connected rooms) for my elderly parents and in-laws. They told us, they would call us as soon as the room is ready. However i had to follow up multiple times, and after 3.30 PM; they tell is there is a technical issue and they cannot give us the designated rooms. All this while my folks were waiting in the lobby, as we had to quickly change clothes. Then they decide to move us from the West towers to the east towers (10-15 mins walk); for no rhyme or reason, and relegate us to the 6th floor from the 10th floor. At this point we were getting late for our desert safari tour; so we asked them to hold on to the keys; and move our bags. When we come back, they screw up again and have just two of the three rooms ready; because some genuis at the check in forgot to give us the key for the third room. Added to this, our allocated room keys stopped working suddenly. So at 9.30 PM night, we have a super tired baby, and four 80 elderly people trying to get to bed without rooms and their bags all put in one room, whose key wasn’t working. I finally complained to the manager to get our rooms allocated and checked in at 9.30 in the night.
Bodde här 2 nätter i april 2024
Svar från Guest Experience Team 7 apr. 2024
Dear Ashwin, Thank you for making time and providing us with your feedback. We are sorry to hear about your experience. Feedback like yours is very important to us and please be assured that your comments have been passed on to the team for required improvement and action. Thank you once again and we hope to have the opportunity to welcome you back at Atlantis, The Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Fantastiskt

Charlotte Elizabeth

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent!
Bodde här 6 nätter i mars 2024
Svar från Guest Experience Team 3 apr. 2024
Dear Charlotte, We are pleased that we could exceed your expectations and provide you with the true Atlantis The Palm experience that we strive to uphold. Your valuable comments will be passed on to the team to inspire them to continuously provide exceptional service to our guests. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Fantastiskt

jaroslaw

Reste med familjen
5 STAR
Bodde här 3 nätter i mars 2024
Svar från Guest Experience Team 3 apr. 2024
Dear Jaroslaw, Thank you for your positive comments on Expedia. We truly hope to welcome you to Atlantis, The Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

6/10 Okej

ALAIN, Miami

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
I book through Expedia a Family Room, upon check-in a was offered two single connecting room with better view which we accepted cause kids loved the bay view. Also I was charged a one time property taxes as invoiced by Expedia. Day before leaving I check the account balance and I notice hotel charged me twice the property taxes per night (one per each room). After talking to a guest relation rep and his supervisor and even showing my Expedia invoice I was promised a bill fix and a follow up call, neither was done! Upon check out I ended up paying the double property tax fees. Not only the guest relation rep was very rude but also her shift supervisor was very inept and incompetent, unable to make a decision or at least follow up on the situation as promised. Food in the facility was overpriced and overrated, nothing out of ordinary quality wise but expect to shell out a substantial amount of money, it’s ridiculous! One of the tour booked with the hotel was cancelled because of the weather and they didn’t even bother to let us know and we lost almost the entire day waiting to do the activity, definitely a lack of fundamental communication.
Bodde här 6 nätter i mars 2024
Svar från Guest Experience Team 3 apr. 2024
Dear Alain, Thank you for sharing your feedback with us. Please accept my sincerest apologies for the lack of follow-up from our guest relations team. Upon investigation, we have confirmed that you were not charged double for the Tourism Fee. Please rest assured that it is charged per room per night, and any confusion in this matter is regrettable. Your feedback about the overpriced and overrated food options on the property, as well as the lack of communication regarding the canceled tour, is duly noted, Please be assured that your comments have been conveyed to the concerned department heads for a thorough review. Best Regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Fantastiskt

Michael

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent choice! From front desk, FB, housekeeping and guest services were all accommodating and helpful.
Bodde här 4 nätter i mars 2024
Svar från Atlantis the Palm Guest relations 1 apr. 2024
Dear Michael, Thank you for your kind words! We're delighted to hear that you had an excellent experience with our team members across various departments. Providing exceptional service is our priority, and we're thrilled to have met your expectations. We look forward to welcoming you back to Atlantis, The Palm for another memorable stay! Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm.

10/10 Fantastiskt

Lee

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Just got back from a 7 nights holiday at Atlantis, the Palm and already looking into booking next years holiday there. This was the first time staying there and also visiting Dubai, and I can say its by far the best hotel I've stayed in. The staff are incredible, so pleasant and welcoming. Nothing is too much trouble for them, always going that extra mile for you!! Every restaurant we dined at was exceptional.
Bodde här 7 nätter i mars 2024
Svar från Guest Relations Team 30 mars 2024
Dear Lee, thank you for sharing your delightful experience at Atlantis, The Palm. We are thrilled to hear that your stay exceeded expectations and that our dedicated team members contributed to making your holiday memorable. Providing exceptional service is our priority, and we are delighted that you found our staff to be welcoming and attentive throughout your stay. We look forward to welcoming you back for another unforgettable experience next year. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 Fantastiskt

Jonathan

Bodde här 5 nätter i mars 2024

4/10 Dåligt

Sayed

Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Neil

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i februari 2024

2/10 Väldigt dåligt

naveen

Gillade inte: Renlighet och personal och service
Bodde här 1 natt i mars 2024