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Recensioner av Best Western Plus Dunfermline Crossford Keavil House Hotel

4 out of 5
Best Western Plus Dunfermline Crossford Keavil House Hotel
Crossford, Dunfermline, Scotland

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 208 av 404 recensioner" "
8 - Bra i betyg. 132 av 404 recensioner" "
6 - Okej i betyg. 41 av 404 recensioner" "
4 - Dåligt i betyg. 12 av 404 recensioner" "
2 - Väldigt dåligt i betyg. 11 av 404 recensioner" "

8,8/10

Renlighet

9,0/10

Personal och service

9,0/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Lennart

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2019
Svar från Ashley Melville 9 dec. 2019
Good Morning, Thank you for your feedback. Thanks

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lugnt bra läge bra mat och ganska bra poolanläggning!
Bodde här 1 natt i juni 2018

8/10 Bra

Christopher

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved the gym, sauna, steam room and pool. The room was huge and the staff were great. We were a little underwhelmed by the food but everything else was brilliant.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Joel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

6/10 Okej

Wayne

Bodde här 2 nätter i april 2024

6/10 Okej

Brian, ROMSEY

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Overall a nice Hotel with pool, spa & gym. However the bar facilities were poor with a very limited selection of basics i.e. no blended whiskies or brandy selection .. Breakfast was again limited.. the toaster only done one side. The scrambled eggs were however excellent.. and jam was a tablespoonful plopped in a bowl. Not what I expected of a 4 **** hotel though.. the staff were always helpful and friendly.. we paid 4*** price and got 2.5 ** The room was relatively clean .. although the armchairs and carpet were stained.. The toilet failed to flush properly..
Bodde här 4 nätter i mars 2024

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024

8/10 Bra

Gayle

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel was lovely and clean, staff were helpful and friendly food was good and tasty
Bodde här 1 natt i januari 2024

6/10 Okej

Verifierad resenär

Gorgeous hotel, but not up to 4* standard
Keavil House is a beautiful building that makes you feel like you are in the middle of nowhere whilst actually being close to amenities. Plenty of parking including disabled parking right by the door. Our room was spacious, with great views of the courtyard and mostly quiet. (Staff were lovely going to talk to some noisy neighbours) However we didn't have hot water for 2 days of our trip, the toilet seemed to constantly fill with brown water and the phone either didn't work, or no one bothered to ever answer. I'd go with the former as my partner called from her mobile and managed to get through first time. Upon telling staff they were apologetic and sent someone to deal with the water issue although this did take another day before it worked. The pool and spa are again beautiful with plenty of changing rooms and showers. During our trip however the spa was closed and the hot tub was out of order. Also if you are disabled and need help getting changed from someone of the opposite sex you'll have difficulty with separate changing rooms and no disabled room. Facilities within the changing rooms are adequate though. If I had booked a cheaper hotel then my stay would have been fine. For a 4 star and relatively expensive hotel (compared to some of our other options), unfortunately we weren't satisfied with our stay and would choose somewhere else in future.
Bodde här 3 nätter i januari 2024

4/10 Dåligt

David

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Dayan, Miami

Bodde här 3 nätter i december 2023

2/10 Väldigt dåligt

Pauline

Bodde här 1 natt i maj 2023

8/10 Bra

Svein Harry

Bodde här 1 natt i maj 2023

10/10 Fantastiskt

Mathieu

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was quiet. Easy check-in. It was originally hard to find the hotel but this is due to Apple/Google Maps error.
Bodde här 1 natt i maj 2023

10/10 Fantastiskt

Eric

Bodde här 1 natt i maj 2023

10/10 Fantastiskt

Connie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great accommodations and amenities for the $$
Bodde här 2 nätter i april 2023

10/10 Fantastiskt

Zuzana

Bodde här 1 natt i april 2023

2/10 Väldigt dåligt

Muhammad

Bodde här 1 natt i april 2023

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We really enjoyed our stay, spending time in the swimming pool and the sauna. All staff members are welcoming and helpful.
Bodde här 1 natt i april 2023

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent
Excellent customer service. Dealt efficiently with all of our requests. Will definitely be back.
Bodde här 2 nätter i mars 2023

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade inte: Personal och service
Bodde här 1 natt i mars 2023

8/10 Bra

David

Reste med husdjur
Gillade: Renlighet och personal och service
This is a lovely place to stay, tho they do need to be more on-tip of simple maintenance items. My shower was the only negative and this can be simply remedied. I still recommend this hotel.
Bodde här 1 natt i mars 2023

10/10 Fantastiskt

MARGARET

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great overnight
Great stay lovely clean quiet hotel food excellent staff friendly and helpful.Pool sauna jacuzzi steam room great clean friendly staff
Bodde här 1 natt i mars 2023

10/10 Fantastiskt

Steven

Bodde här 1 natt i februari 2023

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Overall great stay, accommodation was comfortable, room was too hot though, and couldn’t open a window? Also hardly any Croissants at breakfast, could do with more pastries. One note that guests should be told that there are classes which take place in the swimming pool, we weren’t made aware of this, and had to cut our time short.
Bodde här 1 natt i februari 2023

10/10 Fantastiskt

June

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2023

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2023

6/10 Okej

Craig

Affärsresenär
Gillade: Renlighet och personal och service
Not too bad overall
The hotel was rather nice and the room was a very good size and had lots of comforts. I found the bed a bit uncomfortable for me. Food in the restaurant was good.
Bodde här 3 nätter i januari 2023

4/10 Dåligt

Mr Derek

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Poor restaurant service
Well the hotel was ok on average, But the restaurant was very poor Poor service. Poor menu . Om one night i went to dinner. Asked to wait 15 minutes for a table, but there was plenty available to sit at straight away Was forgotten about. Not even ask if i wanted a drink while i was waiting. Walked out of the bar area after 40 minutes, and went elsewhere for a takaway . My previous stay was pleasant, but i wont be back
Bodde här 3 nätter i december 2022

10/10 Fantastiskt

Ross

Bodde här 3 nätter i december 2022

8/10 Bra

amanda

Bodde här 1 natt i november 2022

6/10 Okej

Kenneth

Gillade inte: Boendets skick och faciliteter
Not great.
This hotel needs a good overall update, very dated. Bathrooms are so old.
Bodde här 1 natt i november 2022

10/10 Fantastiskt

Agnieszka

Bodde här 2 nätter i november 2022

6/10 Okej

Neil

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
.

10/10 Fantastiskt

Stuart

Bodde här 1 natt i oktober 2022

8/10 Bra

Derek

Bodde här 1 natt i oktober 2022

10/10 Fantastiskt

Gayle

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were polite and professional, check in was quick as we did most of it online beforehand, plenty parking, room was spacious and bed was very comfortable, restaurant setting and food were both lovely. Pint of Heineken was only £5.25 and my partner said it was very nice!
Bodde här 1 natt i oktober 2022

4/10 Dåligt

Brian

Gillade inte: Personal och service
So So place to stay
Staff was unpleasant at Check-in and checkout. I requested an iron but never received it. Slow internet.
Bodde här 3 nätter i oktober 2022

10/10 Fantastiskt

John

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i oktober 2022

8/10 Bra

Lee

Bodde här 1 natt i oktober 2022

10/10 Fantastiskt

Susan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Anniversary stay
We booked as we were married at the hotel 26 years ago & wanted to visit around our anniversary. Our room was lovely and very big with a huge en-suite which had both a bath & a walk in shower. There were patio doors with direct access to the lovely gardens. We used the leisure complex which was very nice, pool, jacuzzi and steam room. We ate in the hotel and the meals were excellent and as the staff knew it was our anniversary we had complimentary Prosecco.
Bodde här 1 natt i september 2022

8/10 Bra

Catherine

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i september 2022

8/10 Bra

Kirsten

Bodde här 2 nätter i september 2022

10/10 Fantastiskt

sean

Bodde här 1 natt i augusti 2022

10/10 Fantastiskt

Clifford

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
very nice quiet country house hotel with great friendly staff and a very nice restaurant serving with a nice varied menue
Bodde här 2 nätter i augusti 2022

10/10 Fantastiskt

Harry

Bodde här 1 natt i augusti 2022

10/10 Fantastiskt

Kenny

Bodde här 2 nätter i augusti 2022

10/10 Fantastiskt

Andrew

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Breakfast times
overall very good but put off having breakfast as when booked for first try was told 7a.m. was not available and had to book 6:50 or 7:10 Just felt had to be there regimented time! Rather than relaxed sometime between 6:30 and 9a.m Therefore did not book again.
Bodde här 4 nätter i augusti 2022

8/10 Bra

James

Gillade: Renlighet, personal och service och rummets bekvämlighet
Lovely hotel
Lovely stay This hotel. Set in beautiful grounds. Dinner at night was lovely, and nice breakfast the next day, although it could have been warmer. One negative, these bathrooms do need upgraded. Not a great shower and a very tight space due to a very small bath.
Bodde här 1 natt i augusti 2022

8/10 Bra

Keith

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Not quite superb
First the positives. Dinner was excellent with a good portion size. Breakfast was similar to most hotels with a cold buffet but the hot was cooked to order, so better. Our room had a door into the gardens which were a pleasant stroll. And we were directed on a nice walk in the nearby woods. The pool area was clean and a good size. The bed was large and comfortable. Unacceptable cleanliness in the bathroom was promptly rectified by a member of staff, thank you Chrissy. If only that was all I would have been happy. There was only 1 mug, the phone didn't seem to work and we could hardly have been further from reception. Breakfast serivce left a lot to be desired. Day 1 we waited almost 20 minutes to order food -- I had to speak to someone. Day 2 a similar situation but this time with our tea -- again I had to speak to someone after a 10 minute wait.
Bodde här 2 nätter i augusti 2022