Dear Sir,We appreciate that you took the time to review your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We really hope we will have the opportunity of welcoming you back in the future. Kind regards,Your Crowne Plaza Team

Dear Roger,Thank you for sharing this review of your time at our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again soon.Best regards,Your Crowne Plaza Team

Lieber Anders, vielen Dank, dass Sie uns bewertet haben. Wir freuen uns, dass es Ihnen bei uns gefallen hat und hoffen, dass wir Sie bald erneut begrüßen dürfen. Die besten Grüße

Liebe Matilda, vielen Dank für Ihr Feedback. Wir bedauern sehr, dass etwas nicht mit Ihrem Aufenthalt gestimmt hat. Für eventuelle Unannehmlichkeiten möchten wir uns aufrichtig bei Ihnen entschuldigen. Für Anmerkungen und Verbesserungsvorschläge haben wir jeder Zeit ein offenes Ohr und nehmen dies auch sehr ernst. Hoffentlich dürfen wir Sie dennoch erneut willkommen heißen. Die besten Grüße Ihr Crowne Plaza Team

Dear Anders Thank you very much for your feedback. We are glad that you were completely satisfied. Hopefully we will be able to welcome you back soon. Best regards Your Crowne Plaza Team

Liebe Dunya, herzlichen Dank für die tolle Bewertung an uns. Wir freuen uns sehr darüber, dass Sie sich so wohl gefühlt haben. Hoffentlich dürfen wir Sie bald wieder willkommen heißen. liebe Grüße Ihr Crowne Plaza Team

Lieber Anders, herzlichen Dank, dass Sie uns bewertet haben. Wir freuen uns, dass Ihnen Ihr Aufenthalt bei uns im Haus gefallen hat. Hoffentlich dürfen wir Sie schon bald erneut willkommen heißen und wünschen Ihnen bis dahin alles Gute. Die besten Grüße aus Düsseldorf-Neuss Ihr Crowne Plaza Team

Dear Mattias, Thank you for your great review. We are happy that you could feel completely comfortable with us and hope that we can welcome you back soon. Best regards from Duesseldorf-Neuss Your Crowne Plaza Team

Lieber Anonymous, vielen Dank, dass Sie uns so toll bewertet haben. Wir freuen uns, dass es Ihnen so gut bei uns gefallen hat und hoffen sehr, Sie bald wieder bei uns begrüßen zu dürfen. Die besten Grüße Ihr Crowne Plaza Team

Dear Fred, we would like to thank you for rating us. We are happy to hear from you that you were completely satisfied with your stay and that you felt comfortable. Hopefully we can welcome you again soon. Best regards Your Crowne Plaza Team

Dear Anonymous, Thank you so much for giving us feedback. We are always looking forward to your comments to improve us. We are very sorry that there was something wrong with our colleagues at the reception. We will sit down with our team to find a solution. We hope to welcome you again soon. kind regards your Crowne Plaza Team

Liebe Emma, ganz lieben Dank für Ihre ausgezeichnete Bewertung. Wir hoffen Sie schon bald erneut in unserem Haus begrüßen zu dürfen und wünschen Ihnen bis dahin alles Gute. Liebe Grüße Ihr Crowne Plaza Team

Lieber Marcus, vielen Dank für Ihre gute Bewertung. Wir freuen uns auf Ihren nächsten Besuch. Liebe Grüße Ihr Crowne Plaza Team

Dear Guest, thank you for rating us. It is nice to hear that you enjoyed our swimmingpool and had a great time in düsseldorf. We hope to seeing you again soon. Best regards, Your Crowne Plaza Team

Dear Hamidreza, thank you very much for this outstanding rating. we are more than happy to see, that you enjoyed your stay so much. we will do our best, that your next visit will be even better. Until then, we all wish you all the best. Kind regards, Barbara Buecken

Dear Atila, Thank you very much for your four star feedback. We really hope to meet you soon again and wish all the best! Kind regards Barbara Bücken Ccommunications Manager

Kära gäst, tack så mycket för bra feedback. Jag vill särskilt tacka dig för komplimangen till vår personal. Vi är också glada att kunna meddela dig att vi gör under det kommande året vissa förbättringar till vårt hus. För din nästa vistelse hos oss ännu bättre. Hälsningar Barbara Bücken Communications Manager

Dear Mohamed, thank you so much for this amazing feedback. We are really happy that you enjoyed your stay so much and take it as a good sign, that you are coming back soon. Best regards, Barbara Bücken - Communications Manager

Dear Guest, thank you very much for your feedback. It is very sad to hear that you felt so truly disappointed. We are trying to keep up the standards and are really looking forward to some refurbishment, that is planned for the second half of this year. Also our hotel follows the original concept of Swissôtel as a convention hotel. So the structure and orientation is a bit different to the other newer houses. I will discuss your feedback with our headquarter. Thank you very much and hopefully we get the chance to present our house in a better light. Best regards, Barbara Bücken, Communciations Manager

Kjære Milos , mange takk for din vurdering. Det er flott å lese at det var du likte det så mye. Forhåpentligvis du besøker oss snart igjen. Hele teamet ville være veldig fornøyd. Inntil da vi ønsker deg alt det beste. Vennlig hilsen Barbara Bücken Kommunikasjons manager

Hej Johan, tack ska du har för att skriver sådan mycket brå feedback. Because of our big Congress Center our hotel is more business oriented. But we welcome our visitors, who come for vacation as well. You're right walking to city center will be a bit to far. But with public transport it only takes ten minutes to the city center, a shopping mall is just around the corner and we can offer a perfect view on the Rhine and the skyline of Dusseldorf. That makes it worth it and let's you forget the ten minutes of travel. We hope we can welcome you soon so you can enjoy this view. Best regards, Barbara Bücken Communications Manager

Dear guest, Thank you very much for sharing your feedback on your stay at Swissôtel Düsseldorf / Neuss. We are glad that you enjoyed the food in our restaurant and that you appreciate our service. We look forward to welcoming you back soon. Best regards from Germany Maike Rösner-Kunze Assistant to General Manager

Dear guest, Whank you very much for your recommendation. We look forward to welcome you again to prepare you another pleasant stay. Kindest regards from Germany, Your Swissôtel Team

Lieber Gerrit, wir bedanken uns für Ihre Bewertung.Es freut uns, dass Sie sich bei uns rundum wohlgefühlt haben und wir bedanken uns herzlich für die Höchstbewertung in allen Kategorien.Schön wäre es wenn wir Sie in der Zukunft nochmal Begrüßen dürfen, mit freundlichen Grüßen.Ihr Crowne Plaza Team

Sehr geehrte Selim, wir danken Ihnen herzlich für die Bewertung Ihres Aufenthalts in unserem Hotel.Es ist wunderbar zu hören, dass Sie die Parkmöglichkeiten sowie die Nähe zum Rheinpark-Center genossen haben. Ihr Lob über unser Personal und das Frühstück erfüllt uns mit Stolz und wir sind glücklich, dass Sie die Sauberkeit Ihres Zimmers sowie den Zustand des Hotels hervorgehoben haben. Es freut uns, dass Sie die Annehmlichkeiten in Ihrem Zimmer als zufriedenstellend empfanden. Wir setzen alles daran, unseren Gästen einen angenehmen Aufenthalt zu bereiten und schätzen es sehr, dass dies bei Ihnen der Fall war.Schön wäre es wenn wir Sie in der Zukunft nochmal begrüßen dürfen, mit freundlichen Grüßen.Ihr Crowne Plaza Team

Lieber Burak, wir bedanken uns für Ihre Bewertung.Es tut uns außerordentlich leid zu hören, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat. Wir versuchen unseren Gästen immer den besten Service zu bieten und wir entschuldigen uns dafür, dass Ihnen dieser nicht geboten werden konnte. Melden Sie sich gerne per email bei uns, um das Problem anzugehen.Mit freundlichen Grüßen,Ihr Crowne Plaza Team

Dear Isaac,We appreciate that you took the time to give a positive review of your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again in the future.Best wishes,Your Crowne Plaza Team

Liebe Claudia, wir bedanken uns für Ihre Bewertung.Um unseren Service zukünftig weiter verbessern zu können, wäre es für uns von großer Hilfe, wenn Sie uns mitteilen, warum Sie unser Hotel nicht komplett überzeugen konnte. Wir freuen uns immer über konstruktive Kritik und bemühen uns, diese umzusetzen.Hoffentlich können wir Sie in der Zukunft von unserem Haus überzeugen.Freundliche Grüße,Ihr Crowne Plaza Team

Liebe Dominique,vielen Dank für Ihre Bewertung! Sollten Sie spezifische Anliegen oder Wünsche haben, stehen wir Ihnen gerne zur Verfügung. Wir hoffen, dass Sie Ihren Aufenthalt dennoch genossen haben und würden uns freuen, Sie in Zukunft wieder bei uns begrüßen zu dürfen.Herzliche Grüße

Dear Sir, Thank you so much for your positive feedback following your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Your Crowne Plaza Team

Dear Sir,Thank you for taking the time to review your stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.The whole team hope to have the pleasure of seeing you again. Best wishes,Your Crowne Plaza Team

Dear Mr Steffen,Thank you for letting us know that you enjoyed your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you on your next visit.Kind regards,Your Crowne Plaza Team

Sehr geehrter Herr, vielen Dank für Ihren Kommentar.Mit Wohlgefallen sehen wir, dass es Ihnen bei uns gut gefallen hat und Sie einen rundum schönen Aufenthalt hatten.Wir würden uns freuen Sie eines Tages noch einmal bei uns zu empfangen. Mit freundlichen Grüßen,Your Crowne Plaza Team

Sehr geehrter Peter,vielen Dank für Ihren positiven Kommentar!Wir haben gerne gelesen, dass Sie Ihren Aufenthalt bei uns sehr genossen haben.Wir bedanken sich sehr herzlich für Ihr Lob.Gern würden wir Sie auch bei Ihrem nächsten Besuch in Neuss wieder bei uns begrüßen!Your Crowne Plaza Team

Dear Wout,Thank you for choosing our hotel and for sharing your feedback! We’re delighted to hear that you found the room and stay excellent during your visit. Regarding the parking situation, we understand your concern about the 24 per night charge for our garage. We’d like to inform you that we also have an extensive parking lot with over 300 spaces available. If you find the garage pricing to be expensive, we recommend considering our outdoor parking area as an alternative. We strive to ensure that our pricing remains competitive, taking into account other underground and secure parking rates in the area.Additionally, there are numerous public parking spots around the hotel vicinity, providing further options for our guests.We apologize for any inconvenience you experienced during the payment process. It would be a pleasure to have you return in the future.Warm regards,Your Crowne Plaza Team

Dear Amanda, We appreciate your feedback.We're delighted to hear that the friendliness and professionalism of our colleagues made a positive impression on you. Our team always strives to provide exceptional service, and it's gratifying to know that their efforts are appreciated. We're also pleased that you enjoyed the flavours of our dishes, as our PRIME Restaurant prides itself on preparing meals that are both delicious and beautifully presented.We regret that you found our vegetarian selection limited and our food pricing higher than expected. We take pride in sourcing high-quality ingredients for our diverse menu and will review our vegetarian options to ensure a variety that caters to all dietary preferences. We understand the importance of offering a range of choices to all our guests and appreciate your feedback on this matter.It would be a pleasure to welcome you back.Kind regards,Your Crowne Plaza Team

Dear Özgür,Thanks for your feedback.We're pleased to know that you found our hotel condition and service to be satisfactory, and we appreciate your positive rating on room comfort. It's wonderful to hear that our efforts to maintain a high standard are recognized. Regarding the temperature in your room, we regret to hear that it was not to your comfort. Our hotel is equipped with individual air-conditioning controls in each room to ensure our guests can adjust the temperature to their liking. We apologize if this was not your experience and would have been more than willing to assist with any in-room amenities to ensure a restful stay.We hope we can welcome you back in the future. Best wishes,Your Crowne Plaza Team

Dear Didier, Thank you so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon for another enjoyable experience.Best wishes,Your Crowne Plaza Team

Dear Gareth,Thank you for your feedback and we are very sorry to hear that your stay with us did not meet your expectations. We would like to assure you that we have taken your concerns very seriously and will do everything in our power to prevent such incidents in the future.The safety of our guests is very important to us and we would like to emphasise that we took immediate action by reporting the incident to the insurance company and obtaining their decision. Unfortunately, due to the specific circumstances, the insurance company has made a decision that is beyond our control.It is our responsibility to insure against such unfortunate events and we deeply regret that the insurance company's decision was obviously not in your favour. It is unfortunate that we were unable to meet your expectations and we sincerely apologise for any inconvenience this may have caused you.We would also like to apologise for the issues with the fridge and other amenities in your room. We will ensure that our technical teams review and improve these issues to avoid such problems in the future.We are particularly concerned about the safety of our guests and have taken all necessary steps to ensure that such incidents do not occur again. We would be delighted to have the opportunity to welcome you as a guest again in the future to show you that we take your concerns seriously and are constantly working to improve our service.Yours sincerely.