Hey Ingrid, vielen Dank für dein Feedback. Freut uns, dass es dir so gut bei uns gefallen hat – wir lieben unser Hotel auch wirklich sehr und können es kaum erwarten, dich bei uns wiederzusehen.Dein Ruby Luna Team

Hey Ellen, Thank you so much for telling us about your trip. It sounds like you had a brilliant time – we love that. We hope to see you again soon.Your Ruby Luna Team

Hey Alex, Thank you for your review. We're glad you enjoyed our healthy breakfast options, but we're sorry to hear about the service challenges you experienced. Please be assured that we are raising this matter with the right person so that we can continue to improve our service. We hope you will consider giving us another opportunity to welcome you back. Your Ruby Luna Team

Hey Khaled, Thanks for sharing your opinion. While we don't offer a minibar in our rooms, you will find instant coffee and infused water near the bar. This is all part of our Lean Luxury approach. By leaving out things that not all guests want, we're able to offer central locations, characterful design and first-class comfort with a touch of luxury - all at a great price. We hope to have a second chance to welcome you back and convince you of our philosophy. Your Ruby Luna Team

Hey Mazin,Thanks for taking the time to share your experience with us. We're really proud of our team's friendly, down-to-earth style of service and work hard to find and train the best people for the job, regardless of their background or experience. However, it's a pity that you did not have this impression from our whole team.As part of our Lean Luxury philosophy, we do some things differently from other hotels, which can make it tricky for travel agents and booking sites to give accurate classifications. To keep costs down for our guests, we deliberately don't have all the traditional features of a hotel. Instead, we focus on central locations, characterful design, and high-quality fixtures and fittings to provide first-class comfort with a touch of luxury. Unfortunately, this means we don't fit neatly into a star category, and we're sorry if your stay wasn't what you expected.We hope to have the opportunity to welcome you back to Dusseldorf, or any other Ruby Hotel in Europe, and to convince you of our approach.Your Ruby Luna Team