We take great pride in consistently providing exceptional service and in our good business reputation for resolving concerns to our guests' satisfaction. We are truly sorry that we fell short of your expectations and regret that we did not have the opportunity to address your concern prior to or since your departure from our hotel. Be assured that we appreciate your business and comments and hope that we may have a future opportunity to regain your full confidence when your travel brings you back to East Lansing. Sincerely,

Dear Baida,Thank you so much for your feedback. We are happy that you enjoyed your stay and were impressed by our service, cleanliness, and location. We hope to be able to host you again when your return to East Lansing.

Dear Mary Robin,Please accept our apology that your experience at our bar did not meet your expectations this time. This is not a typical experience at our hotel. Please don't hesitate to contact us if your concern remains unresolved. Otherwise, we appreciate your business and hope that we may have a future opportunity to reagin your full confidence.

Charles,We are happy that you enjoyed your stay. Thank you for choosing our hotel and for your feedback. We hope to serve you again soon.

Hello Lynne,Thank you for staying with us and for giving us your feedback. We are delighted that you enjoyed your experience at our hotel and the area and hope that we may host you again when your travel brings you back to East Lansing.

Cricket,We are happy you enjoyed your stay. We hope to host you again the next time you are in East Lansing.

Milu,We are happy that you were impressed with your stay. We will absolutely keep striving to make our hotel even better. We hope to host you again the next time you are in East Lansing.

Melinda,We are glad you enjoyed your stay! Thank you for choosing our hotel and for your feedback. Hopefully we can host you again when you return to East Lansing.

Scott,Please accept our apology that we were not able to earn your complete satisfaction during your recent stay. Please know that we are committed to continuously improving our hotel and welcome any more specific feedback you wish to provide. Otherwise, we appreciate you choosing our hotel and hope that we may have a future opportunity to regain your trust.

Dear John,Thank you for choosing our hotel. We are delighted that you enjoyed your stay and hope that we can host you again when you return to East Lansing.

Elizabeth,We are glad that you enjoyed your stay. We hope to be able to serve you again soon. In the meantime, happy holidays!

Hello Shannon,Thank you for your feedback and for staying with us. We hope to host you again when your travels bring you back to East Lansing. In the meantime, happy holidays!

Hello Edwin,Thank you for staying with us and for your feedback. We look forward to hosting you again when you return to our area.

Ronald,We are sorry that you found our parking garage confusing. We will continue to work with our front desk team to provide simple and clear instructions at arrival to assist with directions. Thank you for your feedback and for choosing our hotel.

Dear David,Thank you for your feedback. We are delighted that you were impressed with important aspects of your stay, like staff service, room quality, and location. Hopefully, we can host you again soon so that we can continue to earn your loyalty.

Dear Matt,Thank you for staying with us and for your feedback. We will be sure to recognize the efforts of our overnight associate that assisted you with your travel arrangements. We get excited when a team member makes a lasting positive impression on a guest.We hope that we can host you again soon.

Dear Shannon,We are glad you enjoyed your stay. Thank you for choosing our hotel. We hope we can host you again soon.

Kim,Thank you for staying with us. We hope to host you again soon.

Dear Scott,We regret that we were not able to earn your complete satisfaction during your recent stay. Know that we are committed to continuously improving our hotel. We hope we can host you again sometime so that we can regain your full confidence.Thank you for choosing our hotel.

Dear Ravin,We are sorry that your sheets were not comfortable. We are inspecting our bedding for deficiencies. Otherwise, we are glad you enjoyed most aspects of your stay. Thank you for choosing our hotel. We hope we can host you again soon.

Thank you for staying with us, Robin. We are happy you enjoyed your stay and hope to be able to host you again soon.

Laura,We are happy that you enjoyed your stay. We can't wait to host you again soon.Thank you for choosing our hotel.

Andrew,Thank you for your feedback. We are so happy that you enjoyed your stay! We look forward to hosting you again when you visit MSU. GO GREEN!

Thank you for staying with us. We hope to serve you again the next time your travel bring you to East Lansing.

Fred,We are sorry that you found our wi-fi cumbersome. Next time, please don't hesitate to contact us so we can provide assistance. Also, for your consideration, in addition to complimentary wi-fi, our loyalty program, Marriott Bonvoy, offers great benefits. And, membership is free. Thank you for staying with us.

Marc,Although we were impressed with your room and front desk service, we regret that your experience in the bar fell short of your expectations. Be assured that recruiting outstanding associates remains one of our top priorities. We are confident that we will be successful.Thank you for staying with us. We hope that we can host you again so that we can regain your full confidence.

Todd,Thank you for staying with us and for your feedback. We are delighted that you rated your experience as excellent!We hope you can visit again soon. Regards,

Allan,We are happy that you enjoyed your stay and appreciate that you will recommend our hotel. We look forward to hosting you again when your travel brings you back to East Lansing. In the meantime, take care.

Hello Steve,We are happy you enjoyed your stay.We hope to host you again soon!

Dear Sarah,Please accept our apology for these issues. This is not up to our standard of cleaning. Be assured that we have shared your feedback with our housekeeping team so we can take corrective action steps to address any deficiencies with our cleaning and inspection process. We thank you for sharing your feedback.

Edward,We are pleased that you enjoyed your stay and we hope to be able to host you again sometime soon.

Thank you for staying with us!

Thank you for staying with us.