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Recensioner av Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
2921 O' Leary Lane, East Troy, WI

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 220 av 526 recensioner" "
8 - Bra i betyg. 178 av 526 recensioner" "
6 - Okej i betyg. 61 av 526 recensioner" "
4 - Dåligt i betyg. 43 av 526 recensioner" "
2 - Väldigt dåligt i betyg. 24 av 526 recensioner" "

8,2/10

Renlighet

8,6/10

Personal och service

7,4/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

6/10 Okej

Brent

Reste med sin partner
Gillade inte: Personal och service
We stayed 4 nights. Housing never once made the bed, much less refreshed it. The 3rd day they didn't even enter the room. P
Bodde här 4 nätter i maj 2024

10/10 Fantastiskt

Paul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Bailey J

Bodde här 1 natt i april 2024

8/10 Bra

Melissa

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check in was easy, staff were accommodating for bringing our dog, rooms and linens clean. Some areas could use some sprucing up and the breakfast options were very minimal, but would stay here again.
Bodde här 1 natt i april 2024
Svar från Kevin 11 apr. 2024
Dear guest Thanks for your feedback! We're glad to hear that your check-in process was easy and that our staff were accommodating in allowing you to bring your dog. It's great to know that you found the rooms and linens clean during your stay. We appreciate your suggestion about sprucing up certain areas, and we'll definitely take that into consideration. We apologize if the breakfast options were minimal, and we'll see if we can expand the offerings in the future. We're thrilled to hear that you would stay with us again, and we look forward to welcoming you back in the future. Thank you for your review!

10/10 Fantastiskt

paul

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was huge for a very low price through Expedia. The bed was comfortable! The shower was hot with plenty of water pressure!!
Bodde här 1 natt i april 2024
Svar från Kevin 11 apr. 2024
Dear Guest,That's awesome to hear! We're thrilled that you found our room spacious and at a great price through Expedia. It's fantastic that the bed was comfortable and that you enjoyed a hot shower with plenty of water pressure. We strive to provide a comfortable and enjoyable experience for our guests, and we're glad we hit the mark with you. Thank you for sharing your positive feedback, and we hope to welcome you back in the future. Have a fantastic day!

8/10 Bra

Patti Ann, Spring Creek

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to the things I needed to do. Clean and quiet.
Bodde här 7 nätter i mars 2024
Svar från Kevin 11 apr. 2024
Dear Customer,That's great to hear! We're glad that our hotel was conveniently located close to the things you needed to do. It's fantastic that you found our hotel clean and quiet during your stay. Providing a clean and peaceful environment is important to us, and we're delighted that we met your expectations. Thank you for sharing your positive feedback, and we hope to have the opportunity to welcome you back in the future. Have a wonderful day!

2/10 Väldigt dåligt

Michael

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Broken Hot Tub heater. Broken Pool water Heater. No vacuuming of hallways steps, common areas, very dirty. Continental breakfast leaves much to be desired. Coffee dispensers are filthy coffee taste, like it may never been cleaned. Food not tasting very fresh..
Bodde här 2 nätter i februari 2024
Svar från Kevin 11 apr. 2024
Dear Guest ,I'm really sorry to hear about your experience at our hotel. We apologize for the broken hot tub and pool water heaters. That's definitely not the level of comfort we strive to provide for our guests. We'll make sure to address these issues promptly. We apologize for the lack of cleanliness in the hallways, steps, and common areas. We take cleanliness very seriously, and we'll work on improving our housekeeping services. We're sorry that the continental breakfast didn't meet your expectations. We'll take your feedback into consideration to enhance the options and ensure everything tastes fresh. We apologize for the condition of the coffee dispensers, and we'll make sure they are cleaned regularly. We appreciate your feedback and will use it to improve our services. Thank you for bringing these issues to our attention, and we hope to have the opportunity to make it up to you in the future.

10/10 Fantastiskt

Jose

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Had a nice room and enjoyed the indoor pool and jacuzzi
Bodde här 2 nätter i februari 2024
Svar från Kevin 11 apr. 2024
Dear guest,Thanks for sharing your positive feedback! We're glad to hear that you had a nice room during your stay at our hotel. It's fantastic that you enjoyed our indoor pool and jacuzzi as well. We strive to provide a comfortable and enjoyable experience for our guests, and we're thrilled that we hit the mark with you. We appreciate your kind words, and we hope to have the opportunity to welcome you back in the future. Have a fantastic day!

6/10 Okej

Valarie

Bodde här 2 nätter i februari 2024
Svar från Kevin 11 apr. 2024
Thank you for your Feedback.We appreciate it

2/10 Väldigt dåligt

Dianne, SANDISFIELD

Gillade inte: Renlighet och boendets skick och faciliteter
Ended up going to a different hotel. This play was disgusting.

10/10 Fantastiskt

Rebecca

Reste i grupp, Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
The staff was amazing! We had to book an additional 2 nights due to bad weather. Everybody was super friendly and very accomodating!
Bodde här 1 natt i januari 2024

6/10 Okej

Robert

Reste med familjen
Gillade: Bekvämligheter
Room 115 next to mechanical noise often on all night
Bodde här 1 natt i januari 2024

8/10 Bra

Dionna

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Comfortable
Bodde här 1 natt i januari 2024

4/10 Dåligt

Aleksandra

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
super friendly & welcoming staff :) but otherwise property has gone downhill :/ breakfast super limited, cheap and dry. cold water in the pool. worse part so many stink bugs IN THE ROOM :( last morning seen one jump out of our bag… the spot overall too just has creepy vibes, creepy people…
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Mary

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Jane

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I highly recommend . . .
Very nice room, very friendly desk staff. This hotel should buy new towels. At first I thought the towels in the room were dirty, but they are old and worn out. It reflects badly on the hotel.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Marguerite

Reste med sin partner
The king suite needed a bigger TV and dresser
Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

Justin

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
I decided to leave after checking in as the room smelt like poop and the room had three different color light bulbs that gave me a headache
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Ken

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023

4/10 Dåligt

Martha

Reste med familj och småbarn, Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
They never eaned our room in the week we were there. They made us bring dirty towels to the desk to exchage for clean ones, and even made us wait because they had no clean towels.
Bodde här 5 nätter i november 2023

2/10 Väldigt dåligt

ASHLEY

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
staff was incredibly RUDE
Bodde här 2 nätter i november 2023
Svar från GM 15 nov. 2023
We are sorry that you wanted to cancel after the stay date and your request was not entertained according to your wishes. It was a advance purchase no cancel reservation and was handled according to the protocol. We are sorry that you took the staff as rude as they told you the reservation policy. You was a no show and was handled per no show policy.

6/10 Okej

Peggy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Room appeared clean , but it did have a bad odor.
Bodde här 1 natt i november 2023
Svar från GM 13 nov. 2023
Thanks for stay and feedback. It will help us to improve our service.

8/10 Bra

wendy

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Nice room and I'd come back. Very friendly lady ecing me in but my only thing that bothered me is I don't have the total at check in. One booked through Expedia n one I called to add extra day but I'm sure tomorrow I'll know. Very nice staff. Few bugs in the room but probably from colder weather but not sure how they got in. Oh n bed was noisy when youoved to turn or sit. Weird. But I still will be back because extremely friendly staff at check in. Shes exceptional
Bodde här 1 natt i november 2023
Svar från GM 13 nov. 2023
Thanks for your stay and feedback. It will help us to provide better service.

6/10 Okej

Andrew

Was there 5 days and never got new towels, trash taken out, new sheets...etc
Bodde här 5 nätter i oktober 2023
Svar från GM 13 nov. 2023
Thanks for your stay and feedback. It will help us to provide better service to all guests.

10/10 Fantastiskt

Lora, Oak Creek

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It's a nice getaway, love the jacuzzi in the room!
Bodde här 1 natt i oktober 2023
Svar från GM 29 okt. 2023
Thanks for your stay and positive feedback.

8/10 Bra

Frank

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
King suite was spacious and clean. Staff was friendly and accommodating. No elevator to second floor. Had to carry heavy luggage.
Bodde här 6 nätter i oktober 2023
Svar från GM 29 okt. 2023
Thanks for your stay and feedback.

10/10 Fantastiskt

Lydia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023
Svar från GM 29 okt. 2023
Thanks for your stay and positive feedback.

8/10 Bra

Lyndsey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från GM 13 nov. 2023
Thanks for your stay and rating.

10/10 Fantastiskt

Lindsay

Bodde här 1 natt i oktober 2023
Svar från GM 13 nov. 2023
Thanks for your positive rating of your stay.

8/10 Bra

Lisa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023
Svar från GM 29 okt. 2023
Thanks for your stay and positive feedback.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från GM 29 okt. 2023
Thanks for your stay and positive feedback.

4/10 Dåligt

Kitty

Bodde här 3 nätter i september 2023

4/10 Dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Stay elsewhere
Staff seemed annoyed that they had to stop their smoking break to do their job. Cleaned the jacuzzi tub with OH YUCK cleaner which produced a significant layer of ooze and slime which I then had to clean up before using the tub. The desk chair was not usable due to several stains on the chair from previous occupant's sexual escapades. The room across the hall had a yip-dog that barked until almost 2am. The room next to mine left the tv on all night. The only good things I can say are: nice pool and endless hot water. Otherwise - not staying here again.
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Cynthia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Quiet stay
This hotel is about a mile from city center on an interchange with no other businesses. Very quiet but for some it may be too quiet. Road construction at the moment. Our room had microwave and fridge though! One of the staff smokes like a chimney and apparently Wisconsin doesn't have a 15 foot rule; we couldn't use the side door for most of our stay.
Bodde här 2 nätter i september 2023
Svar från GM 13 nov. 2023
Thanks for your stay and feedback.

4/10 Dåligt

Michaela

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Firstly, I'd like to state that my review has no bearing on the staff, namely Jennifer. She was professional, personable, and overall attempted to resolve any issue immediately upon notice. However, I encountered one issue after another during my stay. Initially after check in I went to my room and was instantly taken aback by some foul odor that permeated the room. I went to the front desk to ask Jennifer if she could switch my room and if she wouldn't mind coming and inspecting the room with me to smell the room. She agreed and stated that she would have housekeeping come in the morning and freshen it. I received a different room and headed back to start unpacking. I wanted to turn on the TV but kept getting a grey box error message that said no signal. So, again I had to get someone at the front desk. Thankfully, Jennifer remained patient and started pushing buttons on the remote, wiggled the cords, unplugged them, then plugged it back and after awhile it finally came back on. I lit up with a smile and was happy I didn't have to see if they could bring another tv. Then as I was undressing and beginning to prepare for a bath in the jetted tub, I went to grab a towel and noticed how dingy and crispy they were. It was all just frustrating and a huge disappointment. I went to bed and woke up the next morning ready for the advertised breakfast. What a joke! I saw one empty heated pan in a tray meant for 2. I went to the front desk to ask & the guy brought out some powered eggs!
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

William

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Welcoming and friendly staff. Room is clean and secure. Obvious innkeepers take pride in service and property. Thank you for ensuring de-stress weekend
Bodde här 1 natt i september 2023
Svar från GM 29 okt. 2023
Thanks for your stay and positive feedback.

10/10 Fantastiskt

SUSAN

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was great
Bodde här 1 natt i augusti 2023
Svar från GM 29 okt. 2023
Thanks for your stay and positive feedback.

8/10 Bra

Sherri

Reste med familjen
Gillade: Renlighet och personal och service
Room was spacious and bed was comfortable. Television was fine although I could not find local channels or network channels. Generally clean, air conditioning worked well.
Bodde här 4 nätter i augusti 2023
Svar från GM 29 okt. 2023
Thanks for your stay and positive feedback.

2/10 Väldigt dåligt

Charina, BOLINGBROOK

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Marcia

Gillade: Renlighet och personal och service
Bodde här 1 natt i september 2023
Svar från GM 29 okt. 2023
Thanks for your stay and positive feedback.

6/10 Okej

Joseph

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Carpet was filthy
The carpet was discussing. I wore a pair of white socks, just to sleep. After 4 nights they were black. The pillows are tiny. Barely as big as my head. I've never seen pillows that small except on a sofa.
Bodde här 4 nätter i augusti 2023

6/10 Okej

Nicole

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great but the room was terribly musty. Some of the towels looked a little dingy too.
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Jane

Bodde här 2 nätter i augusti 2023
Svar från GM 13 nov. 2023
Thanks for your stay and positive ratings.

10/10 Fantastiskt

Richard

Reste med sin partner, Reste med husdjur
Gillade: Personal och service
Front counter service was great.
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Wilhelmina

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great customer service. Nice pool, hot tub, and hot breakfast.
Bodde här 1 natt i augusti 2023

2/10 Väldigt dåligt

Alyssa

Reste med sin partner
Gillade inte: Renlighet, personal och service och bekvämligheter
While coming up to this hotel we checked in and went to the room, it was absolutely disgusting, brown marks in the ceiling, the photos were incorrect there was no jacuzzi, and the bed’s comforter had spots all over it. We went down to the main desk to tell the staff it was disgusting, they refused to give out money back and we’re quite rude. We were not even in the room 20 minutes or had later on the bed. He threatened to call the police on us after requesting our money back numerous times. I still request a refund.
Bodde här 1 natt i augusti 2023

8/10 Bra

Tonya

Affärsresenär
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Potential to be better
Enployees were kind and helpful. Breakfast was pretty weak. Pretty basic and lots of items empty upon arrival. Room had a dirty/musty smell.
Bodde här 4 nätter i augusti 2023
Svar från GM 10 aug. 2023
Thanks for your stay and feedback.

8/10 Bra

Stacy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The rooms show some minor damage here and there in the drywall, but the rooms are clean, the bedding fresh and the staff very pleasant and accommodating.
Bodde här 2 nätter i augusti 2023
Svar från GM 10 aug. 2023
Thanks for your stay and feedback.

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet och rummets bekvämlighet
Unfortunately I left after one night. I wasn’t sure if the bedding was actually fresh so I slept on top of the covers. There was a very strong smell and the room was very humid.
Bodde här 2 nätter i augusti 2023
Svar från GM 10 aug. 2023
Thanks for the feedback.