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Recensioner av Sea Shell Hotel

3 out of 5
Sea Shell Hotel
15 Burlington Place, East Sussex, Eastbourne, England

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 12 av 41 recensioner" "
8 - Bra i betyg. 16 av 41 recensioner" "
6 - Okej i betyg. 5 av 41 recensioner" "
4 - Dåligt i betyg. 5 av 41 recensioner" "
2 - Väldigt dåligt i betyg. 3 av 41 recensioner" "

7,6/10

Renlighet

7,8/10

Personal och service

5,0/10

Bekvämligheter

6,8/10

Boendets skick och faciliteter

6,0/10

Hållbarhet

Recensioner

4/10 Dåligt

Parveen

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Peter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2022
Svar från Ammy 27 feb. 2022
Hi, Peter! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 Väldigt dåligt

Verifierad resenär

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I booked a hotel room at OYO Palm Court Hotel in Eastbourne. On arrival at OYO Palm Court at approximately 19:30 hours. There were no staff on site and I was told by a resident that the premises has been taken over by the council and is now an immigration hostel. I tried over 10 times to get through to the hotel who passed me from one person to another wasting half an hour. At 20:00 hours I began desperately trying to contact Expedia, both through the online chat and help number. I was in such panic about not having anywhere to stay but hoped that Expedia may be able to help given the reputation of the company. Throughout my contact with Expedia, I was hung up on without a call back despite the advisor taking my contact number in case of such event, I was on hold for a total of two hours to two separate departments and I was told by relocation services they would need to wait for the original hotel provider to sort out alternative accommodation. After begging to have another hotel provided the advisor told me I would need to pay for the new hotel myself and be reimbursed at a later date. This was not possible due to my finances on the night. The advisor eventually agreed to assist me with booking another hotel only after she took the original payment for OYO hotel no longer in existence, by this point is was 23:10 hours. We missed dinner, walked around in the rain and still have not heard back from Expedia.
Bodde här 1 natt i augusti 2021
Svar från Tim 23 aug. 2021
We are sorry the stay turned out to be an average one! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim

2/10 Väldigt dåligt

Aysha

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Plop plop
It got cancelled 2 hours before check in
Bodde här 1 natt i augusti 2020
Svar från Ammy 9 sep. 2020
Hi, Aysha! We are sorry to know this, please do not worry, it is our responsibility to get this issue resolved. We have notified the relevant team so that we can resolve this as soon as possible. Regards, Leo

8/10 Bra

seon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2020
Svar från Ammy 22 apr. 2020
We appreciate your feedback, Seon! Hope to welcome you soon :) Regards, William

8/10 Bra

Paul

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Squeaky but good ...
Good value hotel. The staff were very friendly and welcoming. The room was comfortable, big big bed and good shower. The only thing was the ceiling and the room above. It was very squeaky when it was walked upon though to be fair, some of the the other parts of the building are very squeaky too! Despite this minor flaw, I would happily return as the location, close to the seafront and town centre is excellent.
Bodde här 3 nätter i april 2020
Svar från Ammy 8 apr. 2020
Hi, Paul! Thanks for spending your valuable time to write this review. Feedback and suggestions of our valued guests like you always motivate us to improve continuously. Regards, Lucas.

10/10 Fantastiskt

Sahit

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i mars 2020
Svar från Ammy 29 mars 2020
Hi, Sahit! We regret the unpleasant experience you had with us. We are continuously working for improvements and we assure that your next stay is awesome with us. Regards, Ryan

8/10 Bra

Richard, Eastbourne

Reste med familjen
Gillade: Renlighet och personal och service
Good position. Continental breakfast was fine . Room adequate . Shame about the bathroom door scraping on the floor .
Bodde här 2 nätter i mars 2020
Svar från Ammy 16 mars 2020
Hi Richard, Thanks for spending your valuable time to write the review. Surely, we will work on your feedback for better guest experience in the future. Hope to host you soon :) Regards, Ammy

6/10 Okej

Verifierad resenär

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2020
Svar från Ammy 16 mars 2020
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Ammy

8/10 Bra

Karl

Affärsresenär
Gillade: Renlighet och personal och service
booked two rooms the same One was better than the other Radiator didn’t work But clean overall for the price
Bodde här 2 nätter i mars 2020
Svar från Ammy 14 mars 2020
Hi, Karl! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Oliver

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
antonio work stay
Great hotel with good wifi excellent comfort level and will return
Bodde här 3 nätter i februari 2020
Svar från Ammy 1 mars 2020
Thanks for the review. Your review made our day. We hope to amaze you consistently with our services. Regards, Ammy.

8/10 Bra

Shane

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2020
Svar från Ammy 28 feb. 2020
Glad to see that you have rated us super, Shane! Hope to serve you soon with an even more happening stay. Regards, Ammy.

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We liked the location and overall value for money.
Bodde här 1 natt i februari 2020
Svar från Cheshta 20 feb. 2020
Charmed to see you loved our services, Have a pleasant day ahead :) Regards, Cheshta

4/10 Dåligt

Alison

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I. Dont. Think. I. Stay. There
Bodde här 2 nätter i februari 2020
Svar från Ammy 17 feb. 2020
Hi, Alison! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ammy.

8/10 Bra

Douglas

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Cheap n clean
For the price it was nice. It was clean. Its not luxury but everything was clean apart from one staicase but then i aint sleeping on the staircase. Breakfast inc (continental ) but all really fresh and croissant really quality all for around 30quid
Bodde här 1 natt i februari 2020
Svar från Ammy 17 feb. 2020
Great to hear this, Douglas! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

10/10 Fantastiskt

david

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
All good very good for the show we want to
Bodde här 1 natt i februari 2020
Svar från Ammy 13 feb. 2020
Great to hear this, David! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

10/10 Fantastiskt

Janine

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Highly recommended
Worried when found our hotel had been sold and temporarily closed for refurbishment but need not have worried. Hotel being redecorated but our room was freshly painted with very comfortable beds and pillows, plenty of storage and comfortable armchairs. Complimentary continental breakfast. Parking right outside for £1 a day and very central to beach, shops etc. Will definitely return.
Bodde här 2 nätter i februari 2020
Svar från Ammy 8 feb. 2020
Heartfelt gratitude for sharing this, Janine! This brings more responsibilities on our shoulders to ensure your future visit is nothing less than amazing.Regards, Ammy.

10/10 Fantastiskt

Jenny

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Central accommodation in Eastbourne
Lovely small hotel near seafront & Bandstand which has amazing weekend tribute bands at reasonable prices,also only 10-20 minutes walk to town centre and theatres
Bodde här 1 natt i december 2019
Svar från Ammy 6 dec. 2019
Hey, Jenny! Thanks for making our day by your charming words. Glad you liked our services. Regards, Ammy.

10/10 Fantastiskt

Bereket

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing
Bodde här 1 natt i september 2019
Svar från Barbara 12 maj 2021
Hi, Bereket! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Barbara

10/10 Fantastiskt

David

Gillade: Renlighet och personal och service
Bodde här 4 nätter i augusti 2019
Svar från Barbara 12 maj 2021
Hi, David! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Barbara

6/10 Okej

Verifierad resenär

Gillade: Renlighet
Room was a bit hot, pillows not plump enough, bed small.
Bodde här 1 natt i augusti 2019
Svar från Barbara 12 maj 2021
Sorry for the inconvenience, Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests with. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Barbara

8/10 Bra

Joanne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i juli 2019
Svar från Barbara 12 maj 2021
Hi, Joanne! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Barbara

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service
Bodde här 2 nätter i april 2019
Svar från Barbara 12 maj 2021
Thanks for your kind and lovely words, The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Barbara

6/10 Okej

Verifierad resenär

Gillade: Renlighet och personal och service
The room was not comfortable as the walls are too thin. I could hear every single word of the guest next room and every step of the guest on the top floor.
Bodde här 2 nätter i januari 2019
Svar från Barbara 12 maj 2021
Hi, We are sorry for the inconvenience caused to a valuable guest like you. We want to ensure a relaxing experience for our guests. Request to treat this as an odd incident and we will make sure that the issue is fixed at the earliest. Looking forward to serving you soon. Regards, Barbara

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Brighton .. but not so BRIGHT ..... ROYAL ALBION
Terrible room Dirty walls carpet and filthy carpet leading upstairs into room 43 . Why don’t you get decent cleaners in and take care of what would be such a lovely old building . Take care of your property such a shame .
Bodde här 1 natt i december 2018
Svar från Barbara 12 maj 2021
Hi, We are sorry for the unpleasant experience you had with us, at the same time we would like to thank you for sharing the feedback. We are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a pleasant one. Regards, Barbara

6/10 Okej

日本人旅行者, 日本関西地方

Gillade inte: Personal och service
駐車場（パーキング場所）
レンタカーで行きましたが、ホテルの近くで駐車が出来る場所（ホテル専用駐車場は無）が無く、公共も含めて探すのに苦労をした。せめて、ホテル側は事前に宿泊者に車での来訪かどうかを尋ねて、近隣に駐車場所の確保をしてほしい（駐車料金は有料でも可）。
Bodde här 1 natt i september 2017
Svar från Barbara 12 maj 2021
こんにちは、日本人旅行者！ ご心配をおかけしましたことをお詫び申し上げます。 あなたの次の経験が快適であることを確実にするために、私たちは確かにホテルでこのフィードバックを強調します。 よろしく、バーバラ

8/10 Bra

Peter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Did what it said on can
Very comfortable and satisfactory stay
Bodde här 2 nätter i november 2017
Svar från barbara 12 maj 2021
Thanks for your kind and lovely words, Peter! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Barbara

6/10 Okej

Verifierad resenär

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Gone downhill - shame!
The hotel needs a touch of modernising. Breakfast was very basic. They now make you pay extra for car parking unlike previous years
Bodde här 2 nätter i oktober 2017
Svar från Barbara 12 maj 2021
Hi, Thank you for the suggestion. We checked this property, this facility is currently unavailable with the hotel. We have duly noted your feedback for future consideration. Have a wonderful day ahead :) Regards, Barbara

8/10 Bra

sandra, kent

Weekend at palm court
A pleasant weekend at the palm court, staff covered many jobs and were quite pleasant and helpful.
Bodde här 3 nätter i augusti 2017
Svar från Barbara 12 maj 2021
Hi, Sandra! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Barbara

10/10 Fantastiskt

John, western australia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Quiet and comfortable,ideally situated for beach and entertainment.
Bodde här 2 nätter i augusti 2017
Svar från Barbara 12 maj 2021
Hi, John! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara

10/10 Fantastiskt

David, Bognor Regis

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice Hotel Bowler friendly
Excellent rooms and meals,staff friendly and very helpful. Nr seafront not too noisy.
Bodde här 1 natt i augusti 2017
Svar från Barbara 12 maj 2021
Thanks for such a lovely review, David! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Barbara

4/10 Dåligt

M, W Midlands

Gillade inte: Personal och service och boendets skick och faciliteter
Jaded hotel especially in hall and lift areas. Room small and very tiny bathroom. Room view ugly and looked over back. Rusty stairs and backs of other properties. Beds comfortable.
Bodde här 4 nätter i juli 2017
Svar från Barbara 12 maj 2021
Sorry for the inconvenience, Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests with. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Barbara

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very friendly staff
Very friendly hotel can't believe it's a 2 star. Was impressed with the way the staff and owner looked after some residents which were blind will be going back
Svar från Barabara 12 maj 2021
Thank you for your appreciation, We hope to give you consistent service every time. Regards, Barbara

4/10 Dåligt

Rachel

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not a good hotel
This hotel is very run down. Rooms still have brown sheets and blankets! Curtains had brown stains on them. Paid £100 for a room - not good value for money.
Svar från General Manager 1 okt. 2016
i am not sure you have the correct hotel as all our laundry is white starched sheets and goes out to a company. all our curtains have been replaced.

4/10 Dåligt

Robin, Southampton

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Near town centre
A 'tired' but clean hotel near the sea front. As it's an old building it creaks, floors are uneven. The shower was cramped. Staff efficient.
Svar från Barbara 12 maj 2021
Hi, Robin! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
This hotel offered great value for our long weekend attending a nearby dance event, the staff were friendly and helpful ... we would stay there again.
Svar från Barbara 12 maj 2021
Hi, We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Barbara

10/10 Fantastiskt

Michael, Maidenhead

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good week energy break
Had a great time Staff very helpful and pleasant Rooms clean and comfortable Even meal excellent and well priced breakfast was good. Will be using the hotel on my next visit toeastbourne. Would recommend this hotel to a friend.
Svar från Barabara 12 maj 2021
Thanks for your kind and lovely words, The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Barbara

8/10 Bra

Lia, London

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A charming hotel near the beach
I asked for high floor and I was given a top floor bedroom. It was nice, clean and comfortable. Nice view from the window. It was hot in summer so I had to let the window open, to a loud music from nearby establishment. The breakfast was superb, the staff were fantastic from beginning to end of my stay.
Svar från Barbara 12 maj 2021
Hi, Lia! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Barbara

8/10 Bra

natalie, Caterham, Surrey

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastic weekend away in a lovely hotel.
We really enjoyed our weekend away and our stay at the hotel. The room was lovely and clean. Staff were polite and helpful. We were given a parking permit so that was a a huge bonus. The breakfast was great. Would highly recommend it for couples, a friends weekend away and a break with the children. Would definitely stay again.
Svar från Barbara 12 maj 2021
We are happy to see you liked the stay, It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Barbara

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice Hotel very close to Eastbourne pier
had a great time with my new ot si little kids
Svar från Barbara 12 maj 2021
Thanks for such a lovely review, Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Barbara