Thank you for your review Sobina Rashid.Regarding the ''horrible smell'' as you enter the hotel, we would need to know what kind of smell you encountered. If somebody was smoking near the entrance to the hotel, we do have signs up but they obviously are ignored.We are currently upgrading some of our rooms. Unfortunately we can only upgrade a few rooms every year, as our budget allows.I am surprised that you found our housekeeping service so slow, as we are always getting praised on how fantastic they are. Your comments will be shown to all department heads.

Dear Darrell,Thank you for your review, we have called in the pest control company to investigate the issue. In regards to the other guests comments, nothing has been confirmed as bugs or faeces. Kindest regards,

Thanks so much for your review.Our lift can carry a maximum of 8 people or 630kg. Depending on the size of a guest's mobility scooter or wheelchair, our lift does well.Hopefully we can welcome you back to the hotel soon.

Good morningThanks so much for your lovely comments. They really are appreciated. Dee was the lady who checked you in. We're lucky to have her.Hope to see you again soon.

Thank you for your review, Mr Wheeler.Hopefully we can welcome you back again - without the unruly guest.RegardsRuthCumberland Hotel Reception Team

Thank you so much for your positive review.We hope to welcome you back in the near future.

Good evening Mr Castaneda-ricciThanks for your review. I am sure you know the crisis that hospitality has been in since Covid. The struggle to get staff is continuous, but our team goes above and beyond to ensure our guests have a good stay. We are not a 5 star hotel, and do not claim to be. This is reflected in the less than 40 your paid for the night.We hope to welcome you back in the future.

Thank you for your positive review Mr Courtney.We hope to welcome you back soon.

Thanks so much for your positive review.

Thank you for your review. All feedback is appreciated.

Takk for din anmeldelse. Alle tilbakemeldinger settes pris på.

Good evening Thank you for your review.We can usually accommodate an early check in if notified beforehand. Unfortunately, the day you checked in we had a full house checkout. Our housekeeping team can only access the rooms after 10am, and then have to strip, clean & air all rooms before the next lot of arrivals.If you book again, please let us know & we will ensure you get your early check in.

Thank you for your review.

Thank you so much for your positive review.Your feedback is appreciated.

Thank you!

Thank you for taking the time to leave a review - we are really glad that you enjoyed your stay and hope to see you again.

We are glad that you enjoyed your recent stay with us - thank you for taking the time to leave a review

Thanks so much for your positive review, Michael.

Thank you for your review.

Thank you!

From time to time we hold functions in our Ballroom (finishing time between 11/12pm) and our Hotel is opposite the Bandstand (finishing time 10pm roughly).We can suggest rooms on the 4th floor and hope to see you back at the Cumberland.

Thank you!

Thank you!

Thank you!

Thank you for your positive review!

Thank you for your positive review!

Thank you for your review Andrew.We hope to welcome you back to the Cumberland Hotel.

Thank you for your review.We hope to welcome you back to the hotel again.

Thank you for your review.Our shared balcony rooms have a great seaside view.We hope to welcome you back to the Cumberland Hotel.

Thanks for your review Sharon.Your comments have been passed on to Dee.

Thank you for your review.We hope to welcome you back to the Cumberland Hotel.

Thank you for your review.We hope to welcome you back to the Cumberland Hotel.

Thanks so much for your review.We are in the process of reviewing some of our shower facilities.Hopefully we can welcome you back soon.

Thank you for your review.

Thanks for your review Carrie.

Glad to see you enjoyed your stay.

Thanks for your review.We have taken your comments on board.