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Recensioner av West Rocks Hotel

3 out of 5
West Rocks Hotel
44-46 Grand Parade, Eastbourne, England

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 46 av 99 recensioner" "
8 - Bra i betyg. 29 av 99 recensioner" "
6 - Okej i betyg. 12 av 99 recensioner" "
4 - Dåligt i betyg. 10 av 99 recensioner" "
2 - Väldigt dåligt i betyg. 2 av 99 recensioner" "

8,4/10

Renlighet

9,0/10

Personal och service

7,8/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Miles

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff were super friendly and helpful.
Bodde här 2 nätter i april 2024
Svar från wrs 9 apr. 2024
Thank you for your review, Miles. We appreciate your comments on our staff and we hope to see you again :)

4/10 Dåligt

James

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från wrs 5 apr. 2024
Thank you for your review - it's a shame that considering we addressed your concerns whilst you were here.

10/10 Fantastiskt

Bob

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från wrs 17 feb. 2024
Thank you for your review. Great to see you had a good time with us and we hope to see you again soon :)

10/10 Fantastiskt

Daniel, St. Albans

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Super helpful staff, very comfortable bed and great location
Bodde här 1 natt i januari 2024
Svar från wrs 4 feb. 2024
Thank you for your review Daniel, glad you enjoyed your visit and the Wine Bar we found for you :)

8/10 Bra

Clare

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The staff were very helpful and friendly.
Bodde här 1 natt i december 2023
Svar från wrs 27 jan. 2024
Hi Clare - thank you for your review and mentioning our staff - much appreciated :)

2/10 Väldigt dåligt

dawn

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juni 2023
Svar från Assistant Manager 11 juli 2023
Dear Dawn As you are aware you didn't stay with us, we had to relocate your reservations to a close by hotel. Therefore your poor review came to a surprise to us, please contact us with more details of your stay. Hope next time you can enjoy your holiday with us.

8/10 Bra

Scott

Bodde här 1 natt i december 2022

10/10 Fantastiskt

Anne

Reste i grupp
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Really nice clean good size room with side sea view. Really good value for money. Nice added extras like the bag of take away breakfasts that I wasn't expecting. Really friendly welcoming helpful staff. Great location.
Svar från the team at WRT 14 nov. 2022
Thank you for your review Anne we all appreciate it here

8/10 Bra

T

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2022
Svar från the team at WRT 31 okt. 2022
Thank you for your review we appreciate the feedback :)

10/10 Fantastiskt

Kimmy

Bodde här 1 natt i oktober 2022
Svar från the team at WRT 30 okt. 2022
Thank you for your review Kimmy the team here appreciate it and we hope to see you again soon :)

10/10 Fantastiskt

Jonathan

Bodde här 1 natt i oktober 2022

8/10 Bra

Paul

Bodde här 1 natt i oktober 2022
Svar från the team at WRT 15 okt. 2022
Thank you for your review Paul it is much appreciated by the team here

10/10 Fantastiskt

Jack

Bodde här 1 natt i september 2022
Svar från the team at WRT 30 sep. 2022
Thank you for your review Jack - we are pleased that you enjoyed your stay with us and didn't find the parking to be an issue :)

10/10 Fantastiskt

Scott

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Service was amazing. Highly recommended.
Bodde här 1 natt i september 2022
Svar från the team at WRT 19 sep. 2022
Thank you for your review Scott it is much appreciated by the team here and we are glad you liked our service

10/10 Fantastiskt

Claire

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely stay
Fabulous stay. Staff so helpful. Little extras like malteasers on bed at arrival and breakfast bag to go. View of the sea. Excellent location
Bodde här 1 natt i september 2022
Svar från the team at WRT 19 sep. 2022
Thank you for your review Claire it is much appreciated by the team here and glad you liked our extras :)

10/10 Fantastiskt

S

Bodde här 1 natt i september 2022
Svar från the team at WRT 19 sep. 2022
Thank you for your review, it is much appreciated by the team and we hope to see you again soon

10/10 Fantastiskt

Wayne

Bodde här 1 natt i september 2022
Svar från the team at WRT 15 sep. 2022
Thank you for your review Wayne the team really appreciate it :) We hope to see you again

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great value for money
Booked a couple’s night away with the dog. The team were more than welcoming to us and even had treats for the dog left in the room. The view was amazing out of the bay window out onto the seafront and the room was nice and big. Great value for money for the trip and the breakfast bag was a bonus as it’s clear that they don’t serve a proper breakfast.
Bodde här 1 natt i september 2022
Svar från the team at WRT 5 sep. 2022
Thank you for your review. We are glad to see you had a good time along with your four legged friend :) and thank you for your comments regarding the team

10/10 Fantastiskt

Don

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place
Good stay. Very welcoming. Some lovely touches especially for the dogs.
Bodde här 1 natt i september 2022
Svar från the team at WRT 4 sep. 2022
Thank you for your review - we are glad yourselves and your 4 legged friends had a good time with us :)

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable and pleasant
I booked a family stay (2 adults 1 teen) for the August bank hol. I was expecting a triple room but to my surprise it was a queen room and separate room with bunk bed which my daughter enjoyed. The bunk bed was a pain though as it creaked and squeaked at every turn - even a sneeze. The bathroom was clean, but dated. Tiny corner sink which made a mess when washing our face/brushing teeth. Mannerable staff at hotel, very welcoming and friendly.
Bodde här 1 natt i augusti 2022
Svar från the team at WRT 5 sep. 2022
Thank you for your review - we note your comments on the bunk beds, you will be pleased to know we are actually de commissioning them them this week so there will definitely be no more squeaks :)

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Highly recommend West Rocks Hotel!!
The service and attention to detail at West Rocks was second to none!! The location is fantastic as it’s on the sea front and all the staff are very helpful, friendly and welcoming. They have extra little gestures such as treats at reception, an individual continental breakfast bag and when they found out it was a special occasion, they had left a lovely surprise in my room!! The parking permit they give to guests is such a steal!! I was very happy with everything and would thoroughly recommend West Rocks and would happily stay there again!! Well done West Rocks Hotel!!
Bodde här 1 natt i augusti 2022
Svar från the team at WRT 2 sep. 2022
Thank you for your review - we like giving treats where we can and we are glad you enjoyed your stay with us and we look forward to seeing y0u again :)

4/10 Dåligt

Peter j w

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Please look I different I Hotels
If I had more money I would of gone a stay somewhere else there is no facilities to get anything to eat my room was nothing like it was showed you on the pictures I’ve never been so disappointed in staying somewhere as I was staying in this hotel yes the staff which I say was okay there was not one room that you showed me on hotel Bookingcom that was in that hotel yeah only thing I can say about it was the bed was comfortable
Bodde här 3 nätter i augusti 2022
Svar från the team at WRT 31 aug. 2022
Thank you for your review - we are of course disappointed that you were - we do clearly state that we do not provide food on site and the room pictures you book are 100% accurate to the actual room type

8/10 Bra

Graham

Bodde här 2 nätter i augusti 2022

10/10 Fantastiskt

Elizabeth

Bodde här 1 natt i augusti 2022
Svar från the team at WRT 20 aug. 2022
Thank you for your review Elizabeth - we appreciate it :)

10/10 Fantastiskt

Cheuk Hin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
/
Bodde här 1 natt i augusti 2022
Svar från the team at WRT 15 aug. 2022
Thank you for your review and we are glad you liked us :)

10/10 Fantastiskt

Linda

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Would definitely stay again
Excellent stay, very friendly staff, lovely big room in nice period property. Great size bathroom. Nice decor. Very Clean, Good breakfast. Would definitely stay again. Granddaughters first time in an hotel she loved it.
Bodde här 2 nätter i augusti 2022
Svar från the team at WRT 13 aug. 2022
Thank you for your review Linda - glad your grand daughter loved it and we hope to see you again soon

8/10 Bra

Arturo

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2022
Svar från the team at WRT 8 aug. 2022
Thank you for your review Arturo much appreciated :)

10/10 Fantastiskt

Stephen

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel, rooms clean and comfortable
Bodde här 2 nätter i augusti 2022
Svar från the team at WRT 5 aug. 2022
Thank you Stephen for your review and we hope to see you again soon

8/10 Bra

Irene

Reste med sin partner
Gillade: Renlighet
A comfortable stay and very convenient. Appreciated the packed breakfast snack having been told the hotel didn't provide breakfast. Lovely view from room.
Bodde här 2 nätter i juni 2022
Svar från the team at WRT 28 juni 2022
Thank you for your review and feedback - we appreciate it :)

10/10 Fantastiskt

Barry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything fine. Ideal location for Deveonsire Park tennis, the seafront and restaurants. Would stay again
Bodde här 1 natt i juni 2022
Svar från the team at WRT 27 juni 2022
Thank you for your review Barry - the team much appreciate your feedback

10/10 Fantastiskt

Jackie

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent stay for a short break to watch the tennis at Eastbourne. Right on the seafront convenient for the shops and attractions of Eastbourne. Room only but the complementary continental breakfast was very welcome
Bodde här 2 nätter i juni 2022
Svar från the team at WRT 25 juni 2022
Thank you for your review - glad you enjoyed stay in Eastbourne :)

10/10 Fantastiskt

Michael

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
It was my son who stayed at the property. Having had a difficult journey (M25 gridlocked), he was late and the hotel welcomed him and they looked after him throughout the stay. He enjoyed the experience.
Bodde här 2 nätter i juni 2022
Svar från the team at WRT 24 juni 2022
Thank you for your review Michael the team at WRT appreciate it very much

8/10 Bra

Gill

Gillade: Renlighet, personal och service och rummets bekvämlighet
I'll be back!
The staff are extremely helpful, lots of little free extras, like snacks in reception. I have stayed before and will forgive the rather tired decor because they always treat me with the utmost welcome
Bodde här 1 natt i juni 2022
Svar från the team at WRT 23 juni 2022
Thank you for your review and your great comments regarding our service - room 119 is due a makeover soon :)

10/10 Fantastiskt

Nick

Gillade: Renlighet, personal och service och rummets bekvämlighet
For value couldn’t be better
Stayed for the tennis and we were pleasantly surprised. Very friendly check in, sea front location and a large room. It’s not 5 star and a bit faded but we’ll come again. Pick up complimentary breakfast hits the spot and across the road on the prom (hidden) is a coffee bar, as it’s part of the hotel it surprisingly not featured at check in.
Bodde här 2 nätter i juni 2022
Svar från the team at WRT 23 juni 2022
Thank you for your great comments - the coffee bar isn't actually part of the hotel it is independent but does have the West Rocks name - we are glad you liked our extras and we hope to see you again

10/10 Fantastiskt

Camilla

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juni 2022
Svar från the team at WRT 21 juni 2022
Thank you for your review and we hope to see you again soon :)

10/10 Fantastiskt

Adrian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
An underrated experience
A typical Edwardian/Victorian Eastbourne front hotel combining the old with the new. I had a courteous welcome, the room was great with an excellent view. Everything was spick-and-span. I found myself stuck in Eastbourne overnight, the Hotels app gave me a special offer on this hotel. I was
Bodde här 1 natt i juni 2022
Svar från the team at WRT 22 juni 2022
Thank you for your review very much appreciated by the team

10/10 Fantastiskt

Elena Georgiana

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice and quiet hotel
Room very clean and spacious, we had a good night sleep, comfortable beds and really quiet, very good location as well , friendly and welcoming staff
Bodde här 1 natt i juni 2022
Svar från the team at WRT 16 juni 2022
thank you very much for your review it is much appreciated :)

2/10 Väldigt dåligt

A J

Bodde här 1 natt i februari 2022

8/10 Bra

Gary

Reste med sin partner
Room was clean , bed comfortable. No restaurant on the first night , no breakfast
Bodde här 2 nätter i oktober 2021

8/10 Bra

Mohammed

Bodde här 1 natt i september 2021

6/10 Okej

Darren

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i september 2021

4/10 Dåligt

Richard

Gillade inte: Personal och service
Only one member of staff seen. Bar not open, lift out of service
Bodde här 1 natt i september 2021

10/10 Fantastiskt

Ana Clara

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing!!
Everything was amazing! Very clean & comfortable room and hotel.
Bodde här 2 nätter i augusti 2021

4/10 Dåligt

Kathryn

Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i augusti 2021

4/10 Dåligt

Chak Fan

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The room photo shown when booking, is quite different from the reality. Don’t expect too much.
Bodde här 4 nätter i augusti 2021

10/10 Fantastiskt

Anthony

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
August bank holiday getaway
Excellent stay at WestRocks. Perfect location on the seafront, ideal suite for family (including dog) and super friendly hosts. Enjoyed the hotel’s cafe on the beach, plus nearby street of independent cafes and restaurants (Carlisle Road). Also, fun hiring kayaks - only a couple of minutes walk away. We all said we’d love to return.
Bodde här 2 nätter i augusti 2021

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet och personal och service
This has become one of my favourite hotels! The location is ideal for a short stay, the staff are very friendly and helpful. The recently updated interior designs are beautiful blends of classic and modern.
Bodde här 1 natt i juni 2021

10/10 Fantastiskt

Mark

Gillade: Renlighet, personal och service och rummets bekvämlighet
Hotel was exactly what you expected for a Victorian type of sea front hotel , don't expect the Ritz or Savoy . Hotel staff were friendly and helpful, Hotel was clean but typically dated. Had a room with seaview , room was way overpriced for what it was £150 have been in rooms 4 times bigger for that price but when you think you only use it to sleep in it was adequate so the price didn't spoil the weekend . All in all enjoyable .
Bodde här 1 natt i juni 2021

8/10 Bra

Kenley

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Brilliant location & lovely staff
We really enjoyed our stay at West Rocks. Super friendly and helpful staff and an excellent location right on the sea front. Couldn’t fault it if you want to stay in Eastbourne.
Bodde här 1 natt i juni 2021

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ideal for short breaks
Pleasant stay for one night. Very good location near the beach and short walk to restaurants. Friendly and helpful staff too. I wouldn't recommend the breakfast for the additional cost, it was a basic English breakfast with limited alternative options or even fruit.
Bodde här 1 natt i juni 2021