“Our friends dropped off a welcome gift for our stay and as we were delayed by one night, the gift basket was thrown out without any communication or apology. Terrible service if you ask me. Also they cancelled our reservation completely because we did not show up on time even though we had prepaid for the entire stay. We paid extra via Expedia for cancellation capabilities but this apparently means nothing as we did not get any credit for the night we were not able to get to the hotel. Makes...
“The property was beautiful and exceptionally well designed, with something for everyone. We stayed in one of the new condos, which offered a stunning view of the lake.
Our condo was beautifully designed and very comfortable, with a cozy sitting area, clean and comfortable furnishings, and a wonderful bed. The outdoor sitting area was also furnished beautifully and was a lovely place to relax and take in the view.
The condo featured a small but very well-equipped kitchen with an oven,...
“Booked here on the way from the US to Montreal. Nice, large and clean room. However, the bathroom is not in a separate room - there is only a curtain separating the sink from the rest of the room. Not a very good solution (gets a bit noisy for no good reason). There are only sliding doors to the shower and toilet, not proper doors. Also not a great design (doesn't close very tightly).
There is a very nice spa built together with the hotel. When we arrived, we asked if we could use it, and they...
“Nous avions réservé un B&B et bien malheureux de constater que nous avions le Bed sans le Breakfast. Personne, ni Expédia ni l'Auberge, ne nous avait prévenu qu'il n'y avait pas de petit dé jeuner. Nous avons été très très déçu.”
“L'environnement de cet hôtel est tout simplement magnifique et bien entretenu, et le service est parfait. Petits bémols: mon studio n'était pas rénové (vieillot, salle de bains minuscule et mal conçue), insonorisation insuffisante (je peux vous dire jusqu'à quelle heure mes voisins se sont envoyés en l'air et à quel moment ils ont pris leurs douches !) et le bar bagels pour le petit-déjeuner est juste correct. Aussi, alors que j'avais placé la pancarte "Ne pas déranger" pour la journée,...
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