Hotell nära Eccleshall Library

“Lovely room, very clean and comfortable with friendly, helpful staff.”

“Staff excellent, room very small no chair or even room for bags. Wifi in room also poor. Bar food and service excellent and the welcome pack and light breakfast choice good. Clean but the building is ageing. The steps to the rooms really need to be illuminated or there will be a fall”

“The bathroom was very dated. It looked like a nursing home. The flooring was extremely old. The bed was too low. Only one bath towel for 2 people. It was definitely not up to standard for a Hub. The staff was friendly and made you feel welcomed. But this hotel needs serious renovations. ”

“Great low price. The rooms are dated and in need of renovation, but they are clean”

“I booked two rooms as a last minute stay. Immediately on bookimg I had two phone calls that I missed as I was in my way to the accommodation. I then received a text message to tell me they could not accommodate my booking and to cancel. I was adviced by Expedia not to cancel as this would be against the cancellation policy - I am still trying to get a refund and will probably have to esculate the process”

“Everything perfect ”

“I recently stayed here for a training event. The facilities were generally ok and the staff were very friendly and helpful, and the food was good. Some parts of the property do feel a bit dated and could benefit from some refurbishment. The main issue I had was with the shower in my room, which had no cold water at all and was boiling hot. Unfortunately, I only discovered this in the morning, so there wasn’t really time for it to be fixed before I had to leave.”

“The shower was full of mold, the room stank of mold, the kettle was broken, the heater was hanging off the wall, the light above the sink was in bits, we didn’t feel safe. ”

“I think you should put more effort of shining up the rooms and cleanliness. The staff was very friendly :-). ”

“Staff is good. Sleeping room is clean. Have to share bathroom with other guests. Toilet lock broken.”

“The property was alright itself. host needs to set correct checkin times. when I booked it said 11am but when we arrived host said 3pm. He did let us in, but the initial back and fkward was not something I really needed: especially after a long trip. When it comes to communication I was lacking. I didn't have any check in information sent before arrivak, and when I tried sending him a message through hotels.com I still haven't had a reply till date. Checkout information was also missing so had...

“Unfortunately, the property did not meet reasonable cleanliness or maintenance standards. On arrival, the oven and hob were visibly dirty with grease and residue, and the kitchen overall did not appear to have been properly cleaned. There was no bin provided anywhere in the property, only loose bin bags left for guests to manage waste themselves. The bathroom showed visible mould around the shower area. This is a hygiene issue that should not be present in a paid short-term let. The sofa in...

“Absolutely avoid at all costs - hubby and children were left without any place to stay when hosts lost booking”

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