This was the worst experience I have ever encountered with room conditions and costumer service in my life. Staff was knowingly unhelpful, spiteful, and lacked basic understanding for inconveniences the hotel placed on us as guests including hours checking in due to inability to locate reservations, reservation found under completely different name raising concerns with personal and financial information, lack of concern with uncleanliness and unkept condition of the room, and provided ZERO recification for issues experienced.