We arrived around 2:30pm. Check in is from 2pm and we had a phone call around 1:30 to confirm we were still coming following the storm on Friday. We confirmed we were on route which they sounded delighted with as they’d had a few cancellations. Upon arrival we were told our room wouldn’t be ready for at least another half an hour so we should come back then, fortunately we were travelling with friends and had booked two rooms and their room although not ready, was available to leave bags in. We returned to the building around 5:30pm and were able to head to our room, the front door was unlocked and also the room had a second door that led on to the front street (castle street) which had been left unlocked, I believe this door is used by the cleaners for quick access without having to use the main reception. Anyone from outside could have entered the building and had access to our room and personal belongings, fortunately I had noticed before we headed out for the evening and locked the door. The room itself, amenities and location I can’t fault and this place has so much potential. However the second room on our booking was a box room, with no living area, it did have access to a communal back yard but I was left baffled at the price for each of the rooms being the same given the difference in space, and quality. Overall I’d say this property has great potential however I wouldn’t rush back as I think there is clearly organisational issues, and security risk unfortunately.