Boendeområde
Se tillgänglighet

Recensioner av OYO Arden Guest House, Craigmillar Castle Edinburgh

3 out of 5
OYO Arden Guest House, Craigmillar Castle Edinburgh
126 Old Dalkeith Road, Edinburgh, Scotland

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 51 av 223 recensioner" "
8 - Bra i betyg. 82 av 223 recensioner" "
6 - Okej i betyg. 50 av 223 recensioner" "
4 - Dåligt i betyg. 22 av 223 recensioner" "
2 - Väldigt dåligt i betyg. 18 av 223 recensioner" "

7,4/10

Renlighet

8,0/10

Personal och service

6,8/10

Bekvämligheter

6,8/10

Boendets skick och faciliteter

6,0/10

Hållbarhet

Recensioner

6/10 Okej

Frank

Gillade: Renlighet och personal och service
Bra boende
Mycket trevlig och hjälpsam personal. Fick parkera motorcykeln i deras garage vilket uppskattades mycket.
Bodde här 2 nätter i augusti 2018

8/10 Bra

Magnus

Gillade: Renlighet, personal och service och rummets bekvämlighet

6/10 Okej

Verifierad resenär

8/10 Bra

Mattias

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Steve

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Christer, Jönköping

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Guest house
Bra medelklasshotell i form av Guest House

10/10 Fantastiskt

Kevin

Gillade: Renlighet, personal och service och rummets bekvämlighet
Fantastisk service!
I sin helhet ä jag mycket nöjd med vår vistelse på Arden guest house.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra rum och bra frukost. Något störande trafik.

8/10 Bra

Barbro, Solna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good choice for medium budget travel
Easy to book online, breakfest and wifi included. Small but cosy rooms, very small bathroom. You absolutely get your moneys value.

2/10 Väldigt dåligt

Destiny

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The bedsheets were stained, we asked for new sheets and they refused. We didn't even feel comfortable to sleep in the bed. Everything was old and dilapidated. This place should be condemned.
Bodde här 2 nätter i april 2024

8/10 Bra

Nancy

Gillade: Renlighet och boendets skick och faciliteter
It was a good experience overall.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Joanna

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The service was great, friendly, kind, awesome from management to housekeeping, I always have clean towels, new sheets, always help in our requests...quiet place to sleeo, affordable price, the room is big, and transportation is so clise, and smallnshopping center around 15 minutes walk...Thanks fir gave me your vest. Breakfast is a plus, love it.
Bodde här 11 nätter i april 2024

6/10 Okej

Alice

Bodde här 2 nätter i april 2024

4/10 Dåligt

Lorna

Reste med sin partner
Gillade inte: Bekvämligheter
There was no one around when we arrived at 6pm. We rang their bing bell and was give a code to get into the property. After that we had to work out where our key and room was as no one was around. When we found our room the door handles screws where falling off. The room was fine but when I pulled back the duvet my bottom sheet had not been put on properly and the bare mattress was showing, I would of at least expected a mattress cover. The towels that where given to us to use had previous stains on them. The woman at breakfast was lovely and friendly. My experience of the property is it’s basic cleanses was not up scratch. We spent £97 for a twin room and it was not worth the amount that was charged.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Cynthia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Spledid service @ breakfast
Bodde här 3 nätter i mars 2024

8/10 Bra

Douglas

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
ok
Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

gerard

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Worst guest house ever?
I would suggest that you take this "hotel" off your books. There was no-one there to book in - we had a key safe entry. The telephone numbers given didn't work. The room was dirty. I even checked to see if there were any bed bugs - there weren't! Bits of the fake leather headboard had worn off and had fallen into the bed. The paper was peeling off the walls due to damp, and in the wardrobe there was an "external" foul water pipe which at some time had been leaking and patched up with gaffa tape- stains all around it. The radiator next to the toilet was stained - there was mould in the shower. We were in room 1. We had paid for breakfast, but there was a note saying the dining room and kitchen was closed for maintenance. I had a look in and it was all right - perhaps the owners couldn't be bothered to open it during the Christmas period. So instead there was a bag containing two bottles of water, 2 dried up pastries, a rolled up crepe - dry again and a handful of sweets. The pictures are not what the rooms look like!
This is what breakfast was! - for 2
Kitchen that was meant to be closed for maintenance.
Dining room - not being used- supposedly get maintained
Bodde här 1 natt i december 2023
Svar från Tim 23 jan. 2024
Hi, Gerard! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else, please contact us. Regards, Tim

4/10 Dåligt

gerard

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
OK for a bed for the night.
price included breakfast, which was not in the dining room. A bag of pastries,sweets and water was left in our room to "enjoy". So breakfast in name only. Room was scruffy, and not very clean, but warm and quiet, but pretty small. Beds OK, and TV OK. Plenty of room to park car.
Bodde här 1 natt i december 2023
Svar från Barbara 23 jan. 2024
Hi, Gerard! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

4/10 Dåligt

Jono

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Barbara 23 jan. 2024
Hi, Jono! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

6/10 Okej

Marie

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Great location-average accommodation
Location was excellent with good bus connections to Edinburgh. The accommodation was comfortable enough although the TV screen was very small with a poor picture. Wallpaper was peeling from the walls which detracted from the ambience. Also the fsct that there was seldom someone on the property was not good.
Bodde här 3 nätter i november 2023
Svar från Ammy 23 jan. 2024
Hi, Marie! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

10/10 Fantastiskt

Molly

Bodde här 1 natt i december 2023

8/10 Bra

John

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
My wife and I stayed here for one night only as it was convenient for our needs.
Bodde här 1 natt i december 2023
Svar från Barbara 23 jan. 2024
Pleased to hear your kind words of gratitude, John! We are going to do our best to never fail to impress you every time. Regards, Barbara

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Dont go here.
Not what we expected at all. We arrives late due to issues with flights and there was no one there let us in and no one answered any phones. Not even OYO the chain answered or sent us the 4 digit code to access customer service and OYO had not sent us the code needed to access the “hotel” either. Luckily some other guest arrived to help us in.. We could only get a hold of hotels.com earlier in the day who helped the best they could. The building itself is old, so the stairs squeak, the doors are poorly attached and you can hear everything that goes on in the house. It was also dirty on windowsills and under the beds. And the shower was rusted. The beds are hard and springy. When we came back after being out the next day the cleaning staff had been in our room despite us not hanging the sign asking for room service. The did not clean the room in any way, only emptied one trash can and left the trashbag on our bed(picture attached). The only good thing about the place was a woman working in the kitchen/the stand-in for the manager who was on vacation. This woman was so kind and helpful and did the best she could. Overall the experience was awful, we couldnt stay there our full stay.
Bodde här 5 nätter i oktober 2023
Svar från Barbara 6 nov. 2023
Hi, Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness, and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara

4/10 Dåligt

Chiara

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från Tim 6 nov. 2023
Hi, Chiara! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

8/10 Bra

Kimberlee

Gillade: Personal och service och bekvämligheter
Room was very small but comfortable. The beds were clean but the room could have been a bit cleaner. There was a shade that was not up that was against wall and had cob webs around bottom of it. The staff was very friendly and the morning breakfast itself and the breakfast area was very nice indeed! Over all, decent place to rest your head for night!
Svar från Noa 6 nov. 2023
Thank you for your appreciation, Kimberlee! We hope to give you a consistent service every time. Regards, Noa

6/10 Okej

Krista

Gillade inte: Boendets skick och faciliteter
Bodde här 5 nätter i september 2023
Svar från Barbara 6 nov. 2023
Hi, Krista! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Barbara

6/10 Okej

Miss E

Gillade: Rummets bekvämlighet
Gillade inte: Renlighet
Lovely staff but room quite basic
Staff were nice but I would say it was very overpriced for the room itself, the bathroom smelt like damp and there was mould in the shower, I also wasn’t given a towel in my room. Nice addition to offer a continental breakfast.
Bodde här 1 natt i september 2023

4/10 Dåligt

Daniel

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Disappointing
It is a very old building, which is very clear when you enter both the hall and the room. Everything seems very stitched together, and (in my room at least) there is a horrible smell from the plumbing which is a mix between stuck humidity and dirty pipes. It was extremely intrusive and uncomfortable. The service is limited and the breakfast is the same. I will not recommend this place - at least steer clear of room 5!
Bodde här 2 nätter i september 2023

2/10 Väldigt dåligt

Julia

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Probably the worst accommodation we have stayed in
This was one of the worse places we have stayed in the UK. It is an absolute disgrace that the owners are able to advertise this Guest House as a place to stay in Edinburgh and take guests hard earned money for such a awful place. The state of the room and accommodation as a whole was worse than basic places I have stayed at in the developing world including Africa, Asia and South America. Conditions included: peeling wallpaper, damp and mouldy outside wall, stained and worn carpets, mattress that was so old and in such a bad state i could feel the springs through the sheets and got little sleep, pillows that were flat and hard, room so small there was nowhere to put a small bag or toiletries , TV that was tiny and didnt work because of such poor aerial reception, smell of damp so we had to have a window open all the time which meant we heard the traffic on the main road outside constantly and no one to speak to at the property to pass on our concerns!
Bodde här 2 nätter i september 2023

6/10 Okej

Lisa

Reste med familjen
Property was fine. Very tired decor. Updated bathroom. Nice but simple breakfast. No view.
Bodde här 3 nätter i september 2023

6/10 Okej

Luis

Gillade inte: Renlighet
Bodde här 2 nätter i september 2023

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Needs Updating
We stayed for three nights, room rate overpriced for condition of facility. Room we were in (3), desperately requires redecoration as the wallpaper is peeling off the walls (possible damp problem). Breakfast was basic for being advertised as Continental, but no restriction on amount you could have. Staff member very attentive to one's needs, but a wee bit too enthusiastic with trying to clear the table at every opportunity. Parking available which is always a bonus and close to a bus stop for easy travel into town.
Bodde här 3 nätter i september 2023

6/10 Okej

Jeanette

Reste med sin partner
Gillade: Personal och service
Room had a horrible smell,damp on wall. Pillowcase was stained! Expensive for what it was. Convenient for bus getting into town.
Bodde här 1 natt i augusti 2023
Svar från Rosy 12 sep. 2023
Hi, Jeanette! We are terribly sorry for the unpleasant experience you had with us. Thanks for notifying this issue, and be assured we will be taking this up and rectifying it at the earliest. Have a nice day ahead! Regards, Rosy

10/10 Fantastiskt

Allia, Berlin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 2 nätter i augusti 2023
Svar från Ava 12 sep. 2023
Thank you for rating us with such awesome words, Allia! We will strive to keep up with your expectations always. Regards, Ava

10/10 Fantastiskt

Teresa

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från Dewi 12 sep. 2023
That is great to hear, Teresa! Thank you for joining our family, and we will always aim to live up to your standards. Regards, Dewi

8/10 Bra

Patrick

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Fine for the price
Basic hotel. Good value seeing as it was the middle of fringe. But rough around the edges but fine for the price.
Bodde här 1 natt i augusti 2023

8/10 Bra

Can

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023

2/10 Väldigt dåligt

Victor

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A fuir sans réserve. Horrible.
La chambre sentait l’humidité, le moisi. Personne à l’accueil, tout est automatisé et digital. Nous avons tenté de joindre l’hôtel pour changer de chambre et ils n’ont jamais répondu. Enfin de mauvaise foi car ils ont expliqué à hôtel.com que nous n’avions pas essayé de les appeler pour en parler.
Meuble taché
Moquette humide et tachée
Taches sur le lit
Toilettes odorantes
Bodde här 1 natt i augusti 2023

6/10 Okej

Margie

Reste med sin partner
ok in a pinch, like we were. No one to greet us. Toilet was under a sloped ceiling that made it very awkward.
Bodde här 1 natt i juli 2023
Svar från Eva 29 juli 2023
Hi, Margie! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

6/10 Okej

Anna-Lisa

Gillade: Personal och service och bekvämligheter
The check in was really easy and the staff were really nice. Also the bus station is just like a minute away so it’s easy to travel into the city or elsewhere. The guest house has pretty thin walls, so you can hear the people above you walk around and stuff like that. Also the room could be redone like the wallpaper or the shower. But over all it was fine and 3 stars are alright for that.
Bodde här 6 nätter i juli 2023
Svar från Eva 25 juli 2023
Hi, Anna! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Eva

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Helt ok
Helt ok plass å være for noen dager, veldig hyggelige ansatte som trekker opp vurderingen. Ellers var det skittent og gammelt, ser ikke ut som på bildene. Gikk greit for noen netter, men ville ikke vært der lenge. Gulvet knirker også veldig uansett hvor man trør.
Bodde här 3 nätter i juli 2023
Svar från Eva 20 juli 2023
Bonjour à tous ! Nous regrettons l'expérience désagréable que vous avez eue avec nous. Nous travaillons continuellement à l'amélioration de nos services. Nous espérons pouvoir mieux vous servir. Cordialement, Eva

6/10 Okej

Fabien

Bodde här 1 natt i juli 2023
Svar från Ammy 15 juli 2023
Hi, Fabien! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

6/10 Okej

Shona

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i juni 2023
Svar från Ammy 15 juli 2023
Hi, Shona! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Väldigt dåligt

scott

Bodde här 1 natt i juni 2023
Svar från Ammy 15 juli 2023
Hi, Scott! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah.

2/10 Väldigt dåligt

Kimberly

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Traveler Beware!
Terrible! What a waste of money! The accommodations are old, filthy, and unsafe. I would not recommend this place to anyone. We didn't even end up staying here the 2nd night because it was so bad. The carpets look burnt, the lock to our door was broken and taped, it was noisy (right next to the street and people in the guest house were coming and going all night long), and the beds were so uncomfortable. When we reached out to the property, they told us we were liars. It was one of the worst lodging experiences I have ever had.
Bodde här 2 nätter i juni 2023
Svar från Ammy 15 juli 2023
Apologies for the problems you had faced, Kimberly! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

4/10 Dåligt

Chenoa

Bodde här 3 nätter i juni 2023
Svar från Ammy 15 juli 2023
Hi, Chenoa! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Väldigt dåligt

Laura Chiara

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
My first ever bad review!!!
This is the first bad review I’ve ever written in my life but to be honest my experience was terrible here! No service at all! The room smelled so badly that I had to sleep with the window open in order to be able to breath and on top of everything when this morning I asked if they could keep my luggage for a few hours as my flight is later in the afternoon, the answer was that I could simply leave my luggage unattended in the corridor if I wanted to. Also my check out was at 10:30 am but at 10:15 am the lady knocked at my door asking me to leave, as I was still finishing charging my phone and just needed a few more minutes, but I left immediately as I was so pissed. So rude! So here I am at the airport hours earlier than I thought I would be as I didn’t have any safe place to leave my luggage writing the first bad review of my life! Totally disappointed in this place!
Bodde här 2 nätter i maj 2023
Svar från Lisa 3 juni 2023
Hi, Laura! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Lisa

6/10 Okej

Lindsey

Bodde här 1 natt i maj 2023
Svar från Lisa 3 juni 2023
Hi, Lindsey! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

4/10 Dåligt

danielle

Gillade inte: Renlighet och boendets skick och faciliteter
Very old, dirty floors and very small
Bodde här 2 nätter i maj 2023
Svar från Maria 24 maj 2023
Hi, Danielle! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Maria

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Not too bad with the price!
Overall it's not too bad with the price. Continental breakfast included, not too far from town centre with nearby bus stops (only 1-2 mins walk). Just the building is old with so much noises appearing from the floor whenever someone walks on upper floor or the stairs.
Bodde här 3 nätter i april 2023
Svar från Ammy 19 apr. 2023
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.