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Recensioner av Staycity Aparthotels, Edinburgh, West End

4 out of 5
Staycity Aparthotels, Edinburgh, West End
11 Brandfield Street, Haymarket, Edinburgh, Scotland

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 504 av 1001 recensioner" "
8 - Bra i betyg. 374 av 1001 recensioner" "
6 - Okej i betyg. 86 av 1001 recensioner" "
4 - Dåligt i betyg. 27 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 10 av 1001 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

9,0/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 6 nätter i december 2019
Svar från Jason 12 jan. 2020
Dear Guest, Thank you for taking the time to review your recent stay with us. It is great to see that you enjoyed your stay with us and scored us 4/5. Thank you once again for choosing Staycity Edinburgh. Kind Regards, Jason

10/10 Fantastiskt

Sofia

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good location and nice hotel
Good location, easy check in and check out and nice clean apartment. Only problem we had was that the shower thermostat didn’t work and once the water had heated up it became scolding and you couldn’t get it to cool down.
Bodde här 1 natt i november 2019
Svar från Jason 19 nov. 2019
Dear Sofia, Thank you for taking the time to review your recent stay with us. I am delighted to see that you enjoyed your recent stay with us. I am sorry to hear about the issues you encountered with the shower, I will be sure to pass this onto our maintenance to investigate. Thank you once again for choosing Staycity Edinburgh. Kind Regards, Jason

10/10 Fantastiskt

Magnus

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i oktober 2019
Svar från Jessica 2 nov. 2019
Dear Magnus, Thank you for taking the time to review your stay with us. I am delighted to see that you have enjoyed your time with us overall and that you would recommend us to your family and friends. Thank you once again for choosing Staycity Edinburgh, both myself and the rest of the team hope to welcome you again in the near future. Kind regards Jessica Guest Services Supervisor

8/10 Bra

Helena

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Prisvärt och bra boende om du inte kräver daglig städning och "hotellservice"
Bodde här 4 nätter i september 2019
Svar från Jessica 9 sep. 2019
Dear Helena, Thank you for taking the time to review your stay with us. I am delighted to see that you enjoyed your time with us and found our accommodation to be good and affordable. Thank you once again for choosing Staycity Edinburgh, both myself and the rest of the team hope to welcome you again in the near future. Kind regards Jessica Guest Services Supervisor

10/10 Fantastiskt

Elisabet

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2019
Svar från Jessica 30 aug. 2019
Dear Elisabet, Thank you for taking the time to review your stay with us. I am delighted to see that you have enjoyed your time with us overall and that you would recommend us to your family and friends. Thank you once again for choosing Staycity Edinburgh, both myself and the rest of the team hope to welcome you again in the near future. Kind regards Jessica Guest Services Supervisor

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Staycity rekommenderas varmt.
Hotellet var rent och fräscht. Ligger i ett lugnt området och med sköna bekväma sängar sover man som en kung. Fullutrustat käk plus tvättmaskin har man nytta av om bor en längre period. Personalen var vänliga och hjälpsamma. Extremt bra valuta för pengarna.
Bodde här 3 nätter i november 2018
Svar från Jessica 15 nov. 2018
Dear Robert, Thank you for taking the time to review your stay with us. I am very pleased to hear that you enjoyed your stay with us and that you found the beds to be very comfortable. We recently got all new mattresses and have had some very good feedback about them. We do hope to welcome you back in the future. Kind regards, Jessica, Guest Services Supervisor

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing staff and great room
The rooms were really nicely decorated and perfectly clean. Beds were comfortable but unfortunately the sofa bed was terrible. Staff was incredibly friendly, would stay here again!
Bodde här 2 nätter i augusti 2018
Svar från Cara - Guest Services Manager 25 aug. 2018
Dear Anonymous, Thank you so much for taking the time to review us from your recent stay. I am thrilled to see that you have enjoyed your visit with us overall and found our team friendly and helpful and the apartment clean,well decorated and the beds comfortable. Thank you again for choosing Staycity Edinburgh, we hope to welcome you again in the near future Best Wishes Cara Guest Services Manager

10/10 Fantastiskt

Stomper, Eneryda

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Trevligt och fräscht.
Trevlig och fräsch lägenhet med fin standard och relativt nära till begivenheter i centrala Edinburgh.
Bodde här 3 nätter i augusti 2018
Svar från Cara - Guest Services Manager 16 aug. 2018
Dear Stomper, Thank you so much for taking the time to review us from your recent stay. I am so pleased to see that you have enjoyed your visit with us overall and found the apartments modern and well located for exploring the city center. Thank you again for choosing Staycity Edinburgh, we hope to welcome you again in the near future Best Wishes Cara Guest Services Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från Cara - Guest Services Manager 17 apr. 2018
Dear Anonymous, Thank you so much for taking the time to leave such a brilliant review from your recent visit. I am so pleased to see that you have enjoyed your stay with us overall. Thank you once again for choosing Staycity Edinburgh, we hope to welcome you again in the near future Best Wishes Cara Guest Services Manager

10/10 Fantastiskt

Thomas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2017
Svar från Jamie 18 aug. 2017
Dear Thomas, thank you so much for taking the time to send us your brilliant feedback of your recent stay. We are thrilled you enjoyed your overall stay and everything was to your expectations. Once again we thank you for your stay and hope to welcome you back again soon. Kind Regards, Claire.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Praktiskt och bra läge
Staycity är prisvärt och i ett bra läge. Rent och praktiskt men mycket trångt.

4/10 Dåligt

Joakim

Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet, personal och service och rummets bekvämlighet
NOT recommended. Small rooms that had not been cleaned out not properly after the previous guests. The ad on Hotels.com showed another building (with much nicer view / exteriors) instead of the one we stayed in. Also we were given a poor room at the bottom floor just next to the lobby = always people outside the room.
Svar från General Manager 4 okt. 2016
Thank you for your feedback. I'm disappointed that you have been so underwhelmed with the choice of accommodation. We have a variety of apartments available in Edinburgh ranging from studios to 4 bedroom townhouses. Each room size is reflected in room rate, too. We promote each of our room types entirely transparently and honestly. We do take on board your comments and hope that we shall have the opportunity to welcome more befitting memories in the future. Warm Regards Jamie Trousdale

10/10 Fantastiskt

Mikael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från General Manager 12 aug. 2016
Dear Mikael, Thank you for sharing your kind feedback. I'm happy to see that you have enjoyed your time staying with us. We hope to have the pleasure of welcoming you back soon. With thanks and kind regards, Jamie Trousdale

6/10 Okej

Viveca

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Utmärkt lägenhetshotell för familjen. Gott om plats.

6/10 Okej

Magnus, Stockholm

Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet och personal och service
Sådär.
Helt ok men bäddsoffan funkade inte riktigt som den skulle, det saknades lakan när vi kom och flera muggar var inställda i köksskåpet odiskade. Å andra sidan var rummen moderna och utrustningen ganska ny. Sammantaget ett halvdant intryck.

8/10 Bra

Johan, U

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fint hotell
Nära till centrum, restauranger Edinburgh castle mm

6/10 Okej

Verifierad resenär

Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Familjeresa
Vi bodde fyra nätter här (vårt ursprungliga hotell blev vattenskadat så vi fick snabbt hitta ett nytt). Hela lägenheten lutade åt olika håll, dörrarna smällde igen om man öppnade dom och handfatet (hela badrummet) lutade åt det motsatta hållet. En tunn drag-vägg skiljde rummen åt (vi valde två sovrum). Soporna blev inte hämtade trots att vi påpekade detta. Läget var bra för att utforska Edinburgh, området var lugnt MEN lägenheten var väldigt lyhörd och man hörde tydligt vad som pågick på gatan.

10/10 Fantastiskt

Per, Sundsvall

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra alternativ !
Ett mycket prisvärt och fräscht lägenhetshotell , centralt beläget. Jag och mina döttrar var i alla fall jättenöjda med vistelsen , både med boendet och Edinburgh.

10/10 Fantastiskt

DeFreixas

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Stille og rolig alt funket i leiligheten bra personal
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Muhammad

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is at such ideal location. Further the staff was really nice and cooperative. The apartment itself was really really great!!
Bodde här 1 natt i mars 2024
Svar från Stewart Hotel Manager 5 apr. 2024
Dear Muhammad, Thank you for sharing your positive feedback about the property and staff at the ideal location. I'm glad to hear that you had a great experience with the apartment. We hope to see you again soon.

8/10 Bra

Erik Blair

Reste med sin partner
It was close to most amenities and attractions in the city centre. Staff was wonderful and friendly. Needs sharp kitchen knives; we had 2 twin beds pushed together and they kept sliding apart during… Shower had a little mildew in the corners. The fan was a welcome addition on warm days. Overall a very nice place to stay.
Bodde här 6 nätter i mars 2024
Svar från Stewart Hotel Manager 5 apr. 2024
Dear Erik, Thank you for providing detailed feedback about your experience at the property. I'm glad to hear that the location was convenient and that the staff was friendly. Your comments about the kitchen knives, twin beds, mildew in the shower, and the fan are duly noted. Your feedback will be valuable for improving the overall experience for future guests.

10/10 Fantastiskt

Catherine

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good, modern and spacious apartment within walking distance of Haymarket station. Pubs and restaurants nearby. Would stay again.
Bodde här 1 natt i januari 2024
Svar från Stewart Hotel Manager 5 apr. 2024
Dear Catherine, Thank you for sharing your positive experience with the modern and spacious apartment near Haymarket station. It's great to hear that the location was convenient with pubs and restaurants nearby. I'm glad to know that you would consider staying again.

10/10 Fantastiskt

Lisa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Would recommend staying here.
Bodde här 2 nätter i mars 2024
Svar från Stewart Hotel Manager 5 apr. 2024
Dear Lisa, Thank you for recommending the place. We hope to see you back again soon.

8/10 Bra

Rob

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location for us
Bodde här 1 natt i februari 2024
Svar från Vanessa 3 mars 2024
Dear Karin, Thank you for taking the time to provide us with your feedback and for choosing Staycity Westend for your recent stay. Thank you for your feedback and I am happy to hear you enjoyed your stay with us. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for. Thank you once again for staying with us and we are looking forward to seeing you again soon.

6/10 Okej

Neelam

Reste med familjen
Gillade inte: Renlighet
OK
Bodde här 2 nätter i februari 2024
Svar från Stewart Hotel Manager 5 apr. 2024
Dear Neelam, thank you for your review

10/10 Fantastiskt

Mélanie

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Très bien juste revoir la propreté de la vaiselle
Bodde här 6 nätter i januari 2024
Svar från Stewart Hotel Manager 5 apr. 2024
Dear Melanie, Merci d'avoir relevé la propreté de la vaisselle. Vos commentaires sont importants pour garantir un haut niveau de propreté aux futurs clients. Je veillerai à examiner et à résoudre ce problème avec l'équipe d'entretien ménager.

8/10 Bra

Andrew

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Vanessa 3 mars 2024
Dear Karin, Thank you for taking the time to provide us with your feedback and for choosing Staycity Westend for your recent stay. Thank you for your feedback and I am happy to hear you enjoyed your stay with us. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for. Thank you once again for staying with us and we are looking forward to seeing you again soon.

10/10 Fantastiskt

HUA

Bodde här 2 nätter i december 2023
Svar från Vanessa 3 mars 2024
Dear Karin, Thank you for taking the time to provide us with your feedback and for choosing Staycity Westend for your recent stay. Thank you for your feedback and I am happy to hear you enjoyed your stay with us. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for. Thank you once again for staying with us and we are looking forward to seeing you again soon.

8/10 Bra

Marianela

Reste med familjen
Gillade: Personal och service och bekvämligheter
The location of this property is great-it is close to bus lines and the train station (Haymarket). The property itself is not the newest or the cleanest but it works. You get a small apartment with plenty of room to move around.
Bodde här 3 nätter i december 2023

8/10 Bra

Ross

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
Staff were excellent but apartments really need updating, huge apartment with TV and couch at opposite ends of the country!! Worth it if in a group I’d imagine
Svar från Vanessa 3 mars 2024
Dear Karin, Thank you for taking the time to provide us with your feedback and for choosing Staycity Westend for your recent stay. Thank you for your feedback and I am happy to hear you enjoyed your stay with us. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for. Thank you once again for staying with us and we are looking forward to seeing you again soon.

10/10 Fantastiskt

Sharon

Reste med sin partner
Great customer care
Bodde här 1 natt i december 2023
Svar från Martyna 15 dec. 2023
Dear Sharon,Thank you for taking time to provide us with your feedback and for choosing StayCity WestEnd for your recent stay. I am happy you enjoyed your stay with us. We are continuously striving to deliver the highest levels of service and to ensure our guests are genuinely cared for. Thank you once again for staying with us and we are looking forward to seeing you again soon ! Kind regards,MartynaOperations Manager

10/10 Fantastiskt

Karl Jón

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastic
This is second time we have stayed at Staycity West End in Edinburgh. Fantastic place to stay.
Bodde här 4 nätter i november 2023
Svar från Martyna 15 dec. 2023
Dear Karl Jon,Thank you for taking time to provide us with your feedback and for choosing StayCity WestEnd for your recent stay. I am happy you enjoyed your stay with us. We are continuously striving to deliver the highest levels of service and to ensure our guests are genuinely cared for. Thank you once again for staying with us and we are looking forward to seeing you again soon ! Kind regards,MartynaOperations Manager

10/10 Fantastiskt

LIN

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable and wonderful
A totally wonderful stay.
Bodde här 3 nätter i november 2023
Svar från Vanessa 5 dec. 2023
Hello Lin! Thank you for your positive review! We are glad that you enjoyed your stay! Best wishes, Staycity Team

10/10 Fantastiskt

Nicholas

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Vanessa 1 dec. 2023
Hi Nicholas, Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon. Best regards, Staycity Team

10/10 Fantastiskt

Áki

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice and clean
Bodde här 4 nätter i november 2023
Svar från Jed 29 nov. 2023
Hi Aki,Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team

4/10 Dåligt

Goedele

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The apartment was spacious and clean and quiet, with a comfy bed. It was in a great location near Haymarket and short walk to Edinburgh old town. I really enjoyed my stay and will use staycity apartments in future.
Bodde här 3 nätter i november 2023
Svar från Jed 23 nov. 2023
Hi,Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team

10/10 Fantastiskt

Winyfred

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It is close to city center and shops
Bodde här 3 nätter i november 2023
Svar från Jed 19 nov. 2023
Hi Winyfred,Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team

8/10 Bra

Jerome

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I just want next time there is tooth paste and shampoo inside the bathroom
Bodde här 1 natt i november 2023
Svar från Jed 19 nov. 2023
Hi Jerome,Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team

4/10 Dåligt

Tyra

Bodde här 2 nätter i november 2023
Svar från Jed 29 nov. 2023
Hi Tyra,Thank you very much for taking the time to write your review. I passed on your remarks to my management to improve our service and deliver a better guest experience in the future. We wish you all the best,Staycity Team

10/10 Fantastiskt

Ryan

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Jed 1 nov. 2023
Hi,Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team

10/10 Fantastiskt

Kier

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great
Bodde här 2 nätter i oktober 2023
Svar från Vanessa 28 okt. 2023
Hi Kier,Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team

10/10 Fantastiskt

Maria Teresa

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023
Svar från Jed 24 okt. 2023
Hi Maria,Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team

10/10 Fantastiskt

Jean-Simon

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Service more than perfect and the price was very advantageous!
Bodde här 2 nätter i oktober 2023
Svar från Fruzsina 15 okt. 2023
Hi Jean-Simon, Thank you so much for your positive review! We are glad to hear you enjoyed the service. We wish you all the best and hope to see you again soon. Best regards,

10/10 Fantastiskt

Bolin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
good
Bodde här 2 nätter i september 2023
Svar från Vanessa 13 okt. 2023
Hello Bolin!Thank you very much for your positive review! We are glad that you enjoyed your stay with us! Hope to see you soon again!Best wishes,Staycity Team

10/10 Fantastiskt

xuehua

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good
Bodde här 1 natt i oktober 2023
Svar från Jed 11 okt. 2023
Hi Xuehua,Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team

6/10 Okej

Sara Philip

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från Vanessa 6 okt. 2023
Hello Sara,Thank you for your feedback! It's much appreciated! We are aiming to improve our service and provide a better customer experience in the future!Best wishes,Staycity Team

8/10 Bra

Helen

Bodde här 1 natt i oktober 2023
Svar från Vanessa 6 okt. 2023
Hello Helen,Thank you for your feedback! We are happy to hear that you enjoyed your stay with us. We are aiming to improve our service and deliver a better customer experience.Best wishes,Staycity Team

10/10 Fantastiskt

Freydís Jóna

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i september 2023
Svar från Fruzsina 3 okt. 2023
Hello Freydís Jóna,Thank you very much for this wonderful review. We are really happy to hear that you enjoyed your stay. We wish you all the best and hope to see you soon.