The Lodge is done to a high standard and has a great restaurant.
Our room, was spacious, warm and done to high standard.
Location is out of the way but maybe that's what some people are looking for and of course if you are looking for a round of golf, the course looks amazing with some great views.
However, What let our experience down was the lack of customer service from the front desk.
We tried to contact the front desk on numerous occasions to ask for directions as our satnav was given us false directions.
When we found the hotel, we went inside to check in. There was no one at the front desk, just a small sign to direct us to go to the bar. We went to the bar and we were then told to go back to front desk and somebody would be with us in a minute. We found a young man checking us in to be quite rude and very unhelpful. When we said to him we had been trying to phone the front desk, he replied with “I’ve been too busy at the bar, I wouldn’t have answered the phone”
Once we had checked in, the staff member then asked us if we were going to dine with them for dinner, before we could answer, we were told that it was very busy and if we didn’t want to dine with him he would be we need to let him know now. He didn’t make us feel welcome atall. We understand that hotel dining can be busy however his tone was very dismissive and we were made to feel like an inconvenience.
Our negative experience is more down to the service upon checking in, and not the quality of the hotel.