Hotell nära El Charco del Ingenio botaniska trädgård

“I want to start by thanking Laura, who was wonderful and stayed up late to check me in after my flight arrived in the middle of the night. Unfortunately, the rest of my experience was highly disappointing. The next morning, there was a complete lack of staff in the breakfast area. After waiting for a full hour, I finally had to message Laura via WhatsApp just to find out if anyone was available to provide breakfast. The worst part, however, occurred after I checked out. I was inundated with a...

“The apartment was super nice and the location was excellent ”

“All good and convenient”

“Pros: close to Centro, spacious, kitchen well equipped, A/C in bedroom area (that mostly cooled living room too), big balcony with view, pet friendly. Hostess was very responsive & helpful. Cons (not really cons, just things to CONsider): no check-in desk (it says hotel but it’s more like an Airbnb), 1/2 to 3 flights of stairs so if you have heavy luggage that might be an issue. Handrails only on 1 side of stairs.”

“Food service and ambience are wonderful. This was our third visit. Would love it if they added some lounge chairs so we could enjoy the courtyards and rooftop even more.”

“El personal es muy atentos, todos sabían mi nombre… muy personalizado todo. Incluso tuve que utilizar el auto y me entregaron limpio sin pedirlo.”

“We really enjoyed our stay in this beautiful hotel. Location is great and the breakfast was delicious. The staff was extremely helpful from the general manager Miguel to the receptionist Elisabeth. I will definitely come back to stay here again.”

“Un hotel bonito, bien ubicado y una atención excelente”

“Property was excellent!”

“A very quiet hotel.”

“I wish there had been a few more choices on the breakfast menu. I will say what I had was good. The bar was nice, I would have preferred the music to be a little lower volume, I am in my 60's, so that probably influences my preferred volume.”

“Casa Arca es un hotel hermoso. El concepto, la arquitectura, las habitaciones y el ambiente nos encantaron. Se nota el cuidado en cada detalle y entendemos por qué ha recibido una Llave Michelin. Sin embargo, nuestra experiencia estuvo muy cerca de ser de una sola estrella. Siempre he creído que, en hotelería, el servicio al huésped es lo más importante. Una noche estábamos cenando en el restaurante cuando se fue la energía. Seguimos ordenando comida, pero al pedir dos Coca-Cola Zero nos...

“The staff was so helpful with everything especially plans and reservations. Always very clean! Breakfast was incredible!”

“No words everything was excellent”

“Everything was wonderful, the room was super clean , the staff was very welcoming.”

“Breakfast was nice and cosy. Great staff”

“The very best shower water pressure in town, magnificent! It is well situated, a block from the famously welcoming restaurant Berlin. The roof terrace is sumptuously furnished with a splendid view of the Jardin. Picture yourself reading a book on a real chaise lounge, surrounded by historical Centro.”