Lyxhotell i El Kerma

“A very nicely kept hotel. Basic elegance. Bar available. Spa and gym closed during pandemic. Ordinary breakfast with limited structure to the service organisation (many staff, limited outcome). Very good bed. Rooms were kept perfectly. Air port shuttle can be ordered in advance. Limited use of the reception desk when in need of PCR laboratory on a Friday (find excellent service at Laboratoire Belarbi), when in need of advise about a cash point accepting international bank cards (refer yourself...

“Personalen kunde inte engelska och var allmänt otrevliga. Vi fick ingen städning under vår vistelse på tre dagar. Hotellet håller inte alls den vanliga Sheraton standarden!”

“They lost my car keys, and my pants , they told me breakfast wasn’t included in my reservation, even though it was, when I ordered food they wouldn’t let me bring it in, they told me I had to eat it past the property line then I could come back. The staff seemed eager to take advantage of the fact I am not a native French or Arabic speaker.”

“Déçu des consignes non signalées dans le descriptif de la piscine accès aussi par l’extérieur pour la chambre pour 4 personnes ustensiles et serviettes pour 2 manquants verres tasse à café les serviettes ne sont pas échangées tout les jours Point positif la literie top”