Upon arrival, I booked for 2 standard quadruple rooms, but because their Wifi was not working, they stated that they only had one quadruple room and instead gave us a classic double room. They stated their Wifi wasn't working for weeks and had no idea when it would be fixed. They offered a massage service from an outside company. When we booked the massages, they came to our hotel and said that their rates had changed and that the hotel had advertised incorrect prices. They also said they didn't have enough time to provide the services we had reserved for. There was also poor cell phone reception so it was difficult to stay in touch with anyone, most importantly our shuttle service & tour guide, During this time, they were also doing construction, so it was very noisy (loud banging). Whoever was doing construction, cut off our cable TV. So, our TV did not work. The breakfast is late. Most people need to get into town by 8am for their tours. We also had to leave early to get back to the airport which did not give us enough time for breakfast. The people at the front desk gave our room number to strangers who came looking for us for money. They opened our door while we were changing our clothes. This is a major safety issue. There are not elevators, so be prepared to climb stairs. Also, there are no phones to ring the front desk. So, if we ever needed anything, we had to find someone. I am very unhappy and dissatisfied with this property. I do not recommend it to anyone.
