Hotell med pool i Eldoret

“Everything was OK”

“The room was very clean, the staff were very nice and helpful. I’m terrible at names but the young lady at the front desk was super nice, friendly, helpful every day. ”

“Positive: - breakfast was nice Negative: - staff was not really service minded - the rooms are worn out and need a makeover. We changed rooms two times. - the bathroom was flooding and full of mold on the walls. - windows couldn't close properly, because the handles were broken. It was really cold at the nights. - only in the rooms on the ground floor are telephones. It was out of service in our room. - while checking out the receptionist told me that my credit card didn't go through,...

“Awesome ”

“I enjoyed the property overall, but there are significant opportunities to improve communication and service, particularly with housekeeping and the kitchen. Housekeeping needs to be more responsive. It took three days to complete my laundry, and I never received either a price list or an itemized invoice—even at checkout. In addition, requests to housekeeping were not handled promptly throughout my stay. The kitchen service also requires considerable improvement. I placed an order for three...