Hotell nära Elefantbyn

“No iron, Mattresses are hard, like sleeping on the wooden plank. No hotel shops.”

“Would have gotten full 5.0 score if it weren't for sloppy administration. We had pre-booked and pre-paid three rooms, but when I called the day before to arrange a pick-up at airport the hotel staff could not find the booking. That is kind of scary when you travel overseas with your family. During our 18 minute conversation on the phone, I gave our names, our passport numbers and our Expedia/hotels.com booking number at least five times, but the hotel staff maintained there was no booking. Later...

“Great place to stay in Bandung”

“Our room was 3 bedrooms and certainly big enough to accommodate a large family. The property looks nice and the location is fine. The problems we encountered were: Unclean linen, when asked to change the linen, they left same linen and just made the bed again. There was no hot water at all, when asked staff to check they said there is only one room, The Presidential Suite, which has hot water, and we can take a shower there if we need a shower. Even though there was no hot water the shower only...

“Definitely NOT going to stay in a unit managed by Travelio! So disappointed!”