Bäddmadrasser, skrivbord, mörkläggningsgardiner och strykjärn/strykbräda

Recensioner av Comfort Suites Elgin

2.5 out of 5
Comfort Suites Elgin
2480 Bushwood Drive, Elgin, IL

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 459 av 969 recensioner" "
8 - Bra i betyg. 281 av 969 recensioner" "
6 - Okej i betyg. 108 av 969 recensioner" "
4 - Dåligt i betyg. 67 av 969 recensioner" "
2 - Väldigt dåligt i betyg. 54 av 969 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

7,6/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel
Decent hotel in a location with a lot of restaurants. Probably used mostly by business travellers. Ok pool with horrible acoustics in the pool room. American breakfast with mostly carbs and barely anything fresh.
Bodde här 3 nätter i juni 2023
Svar från Manager 7 juli 2023
Dear Guest,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Väldigt dåligt

Susan

Reste med familj och småbarn
Gillade inte: Personal och service och boendets skick och faciliteter
We wanted a hotel with a pool. The pool was under maintenance. We entered the elevator to get to our room and it was filthy: food, dirt and who knows what else! Our bathroom had no washcloths or hand towels. The front panel of the vanity was off and leaning against the bathroom wall exposing the pipes under the sink. The toilet paper holder was installed backwards so every time the toilet paper was used the roll fell on the floor. The shower curtain was too short which caused the floor to flood when you took a shower. The tub plug leaked and I had to keep running the water to keep the tub filled with water. I had to go under the vanity to retrieve a bath toy and found a panty liner wrapped in toilet paper that was obviously there from previous guests - disgusting! The sofa bed was like sleeping on springs and there was debri and crumbs under the sofa. There was no bedding supplied for the sofa bed. I believe only one ice machine in the hotel worked. The laundry area also had out of order on machines. Fixing and maintaining equipment did not seem to be a priority. Staff were unwelcoming and seemed put off when asked for items that should have been supplied before our arrival. Terrible stay and we will not return.
Bodde här 2 nätter i april 2024
Svar från Manager 25 apr. 2024
Hello Susan, We apologize for the inconveniences you encountered during your stay. We value your feedback and will be sure to share your comments with the relevant teams for review. Our aim is always to provide a comfortable experience for our guests, and we regret that we fell short on this occasion. Your concerns will be addressed appropriately to enhance the quality of our services.

8/10 Bra

Matt

Gillade: Renlighet och personal och service
Bodde här 4 nätter i april 2024
Svar från Manager 15 apr. 2024
Hello Matt, We appreciate you choosing our hotel for your stay. Feel free to contact us directly if you would like to share any feedback that could help improve future experiences for our guests.

4/10 Dåligt

Anthony

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
They never cleaned the room in a six day stay. Old food was in the hallway for all six days.
Bodde här 5 nätter i april 2024
Svar från Manager 11 apr. 2024
Hello Anthony, We apologize for any inconvenience this may have caused during your stay. Your feedback will be shared with our housekeeping team to ensure such oversights are addressed moving forward. Should you wish to discuss your experience further, please contact our management team directly for assistance with your concerns.

10/10 Fantastiskt

ERIC

Bodde här 4 nätter i mars 2024
Svar från Manager 26 apr. 2024
Hello ERIC,We are thrilled to hear that you had an excellent experience at our hotel! If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back soon!

10/10 Fantastiskt

Lamar

Bodde här 1 natt i mars 2024
Svar från Manager 20 apr. 2024
Hello Lamar,Thank you for choosing to stay with us! We are delighted to hear that you enjoyed your experience at our hotel. If you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Fantastiskt

Esveyde

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Cleanliness
Bodde här 2 nätter i mars 2024
Svar från Manager 24 mars 2024
Hello Esveyde,We appreciate your feedback on cleanliness and will inform our housekeeping team for further improvement. Please feel free to reach out to our management for any additional concerns or feedback.

6/10 Okej

Maria

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Everything was good except that the pool was on maintenance thats the real reason i picked this hotel
Bodde här 2 nätter i mars 2024
Svar från Manager 22 mars 2024
Hello Maria, We apologize for any inconvenience caused by the pool maintenance. We recommend contacting our management for further assistance with your concerns regarding this matter.

10/10 Fantastiskt

Melissa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great rooms
Svar från Manager 7 mars 2024
Hello Melissa,We are delighted to hear that you enjoyed our rooms during your stay. Your satisfaction is very important to us, and we appreciate your positive feedback. We hope to have the pleasure of hosting you again soon.

6/10 Okej

BETTINA J

Reste med familjen
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
None of the ice machines worked and were leaking. Mold was starting to grow on the wall and there was an awful smell. I talked with front desk about no lights in the parking lot on our arrival and that was never fixed.
Bodde här 2 nätter i februari 2024
Svar från Manager 29 feb. 2024
Hello BETTINA J, We apologize for the inconveniences you experienced during your stay. Our team takes all feedback seriously and will address these issues promptly to ensure a more comfortable experience for our future guests. Thank you for bringing this to our attention.

10/10 Fantastiskt

Hannah

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent stay! Will return.
Bodde här 9 nätter i februari 2024
Svar från Manager 29 feb. 2024
Hello Hannah,We are delighted to hear about your wonderful experience with us and look forward to welcoming you back in the future for another fantastic stay at our hotel.

10/10 Fantastiskt

David

Bodde här 1 natt i februari 2024
Svar från Manager 22 mars 2024
Hello David,We are delighted to hear you had a wonderful stay with us! Please do not hesitate to reach out if you have any further comments or need assistance in the future.

10/10 Fantastiskt

Faten

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Grata and welcoming representatives. Fast and easy check in. Didn’t care for the breakfast too much. It wasn’t what I’m used for breakfast options
Bodde här 2 nätter i februari 2024
Svar från Manager 20 feb. 2024
Hello Faten,We're delighted you found our representatives welcoming and enjoyed the fast check-in process. Your feedback on the breakfast options is duly noted for future improvements. We appreciate your insights to enhance our guests' experiences.

4/10 Dåligt

Stewart

Reste med familjen
Gillade: Bekvämligheter
Room did not have hot water called front desk and they never got back to me with any solution to the issue
Bodde här 1 natt i februari 2024
Svar från Manager 7 feb. 2024
Hello Stewart, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the lack of hot water in your room. Our team strives to address guest concerns promptly, and we regret that we did not meet your expectations in this instance. Please know that we have notified the appropriate department to ensure this is properly addressed.

10/10 Fantastiskt

Sheryl

Nice surprise!
Exceeded expectations. Clean and well appointed. Everything we needed for a comfortable over-night stay. Great location. Staff was very attentive and accommodating. Recommend.
Bodde här 1 natt i januari 2024
Svar från Manager 1 feb. 2024
Hello Sheryl,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that we exceeded your expectations with our clean and well-appointed rooms. Our team prides themselves on providing attentive and accommodating service to ensure a comfortable stay. Thank you for recommending us, and we look forward to welcoming you back in the future.

10/10 Fantastiskt

Richard

Bodde här 1 natt i januari 2024
Svar från Manager 9 feb. 2024
Hello Richard, We are glad to hear that you had a great experience with us. Thank you for staying with us. We look forward to welcoming you back in the future.

10/10 Fantastiskt

Thomas

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Manager 13 jan. 2024
Hello Thomas,We are thrilled to hear that you had such a fantastic experience during your stay with us! We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Please feel free to reach out to us if there is anything else we can assist you with.

4/10 Dåligt

Rufino

Affärsresenär, Reste med sin partner
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
The tub don’t have hot water for take shower is was super cool I Turn the water on the tub never come out hot water I take shower with cool water I was not happy about
Bodde här 1 natt i december 2023
Svar från Manager 31 dec. 2023
Hello Rufino,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the hot water in the tub during your stay. Our team will look into this matter to ensure that it doesn't happen in the future. We appreciate you bringing this to our attention.

4/10 Dåligt

suzanne

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Accessible room was very uncomfortable. Beds way too low. Desk chair was not made for a person with leg issues. No chair in the shower.
Bodde här 1 natt i december 2023
Svar från Manager 28 dec. 2023
Hello suzanne,We apologize for any inconvenience you experienced during your stay. Our team strives to provide comfortable accommodations for all guests. If you have any specific accessibility requirements, we recommend contacting our front desk in advance, so that we can ensure your needs are met. We appreciate your feedback as it helps us improve our services.

2/10 Väldigt dåligt

Jessica

Bodde här 2 nätter i december 2023
Svar från Manager 30 dec. 2023
Hello Jessica, We're sorry to hear that your stay with us wasn't up to your expectations. We would appreciate it if you could contact our hotel directly to share any feedback you may have regarding your experience. We value your input and would like the opportunity to make improvements for future guests.

10/10 Fantastiskt

Carol

Reste med sin partner
Gillade: Boendets skick och faciliteter
Front desk staff very friendly and helpful. Always ready with towels or utensils when needed. Even over the holiday was a peaceful stay.
Bodde här 4 nätter i december 2023
Svar från Manager 28 dec. 2023
Hello Carol,Thank you for your wonderful feedback! We take pride in providing friendly and helpful service to our guests. It's great to hear that our front desk staff was attentive and efficient. We're delighted to know that your stay with us was peaceful, even during the holiday season. We look forward to welcoming you back in the future.

10/10 Fantastiskt

Ricardo

Bodde här 1 natt i december 2023
Svar från Manager 17 jan. 2024
Hello Ricardo,Thank you for staying with us! We are thrilled to hear that you had a fantastic experience at our hotel. We're continually striving to provide exceptional service and a comfortable stay for all our guests. If you have any other comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Fantastiskt

Thomas

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Manager 25 dec. 2023
Hello Thomas,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a fantastic experience with us. We hope to welcome you back in the future!

10/10 Fantastiskt

Kimberly

Bodde här 1 natt i december 2023
Svar från Manager 13 jan. 2024
Hello Kimberly,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We strive to provide excellent service and it's great to know that we met your expectations. If you have any further feedback or suggestions, please feel free to reach out to us. We hope to welcome you back in the future!

6/10 Okej

Cynthia

Reste med familjen
Gillade: Renlighet och personal och service
The room had been recently updated and we were initially pleased until we discovered my sister’s room next door was in the process of being renovated. She was given a room not too far from ours and we were satisfied until we began smelling fumes from the sealer being used on the room next door at around 6 pm. The smell was so strong I had to put a towel under the door and open the window a crack to help keep the smell out of the room. I called the front desk and they came up and asked the contractor to stop for the night. We heard raised voices when this happened and my husband said he could tell by the contractor’s body language as he was leaving that he was not happy about having to stop. The renovations continued the two evenings we stayed and the fumes were present the whole time.
Svar från Manager 23 dec. 2023
Hello Cynthia, Thank you for sharing your feedback with us. We apologize for the inconvenience you and your sister experienced due to the ongoing renovations. Our team strives to ensure a comfortable stay for all our guests, and we understand that the strong smell of the sealer disrupted your experience. We appreciate your patience in reaching out to the front desk, and we will address this matter with our contractors to prevent similar occurrences in the future. We hope you will give us another chance to provide you with a more pleasant stay.

2/10 Väldigt dåligt

Thomas

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
There was urine on toilet when we checked in and hairs all over the bathroom. I wqs not able to bring my wife breakfast to the room while she was getting ready, the front desk yelled at me. There was no hot water for me on 4 of 5 mornings. Housekeeping only came once in 5 days and we had to ask for it, other than when housekeeping pounded on our door twoce loudly when we had the do not disturb sign out 20 mins before checkout
Svar från Manager 23 dec. 2023
Hello Thomas, Thank you for sharing your feedback regarding your recent stay. We apologize for the inconveniences you encountered during your visit. We strive to maintain high cleanliness standards, and we regret to learn about the issues in your room. We appreciate your feedback about the breakfast situation and customer service at the front desk. Our team will review your comments and take appropriate measures to improve our service. We apologize for the inconvenience caused by the hot water and housekeeping concerns. We value your patronage and hope to have another opportunity to provide you with a more enjoyable stay in the future.

10/10 Fantastiskt

Anna

Bodde här 1 natt i december 2023
Svar från Manager 21 dec. 2023
Hello Anna,Thank you for choosing to stay at our hotel! We are delighted to hear that you had an excellent experience during your stay. Should you have any additional feedback or if there is anything else we can do to make your future visits even more enjoyable, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon.

8/10 Bra

Walter

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The only reason its not getting 5 stars from me is because the breakfast was pretty bad. That is litterally the only thing i could complain about. I would definitely stay again.
Bodde här 1 natt i december 2023
Svar från Manager 13 dec. 2023
Hello Walter, Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your positive remarks about your overall experience at our hotel. We apologize if the breakfast did not meet your expectations, and we will take note of your comments for future improvements. We hope to welcome you back again in the future for another enjoyable stay.

8/10 Bra

Sandy

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was very friendly and room was clean and fresh
Bodde här 1 natt i december 2023
Svar från Manager 13 dec. 2023
Hello Sandy, Thank you for your kind words about our friendly staff and clean rooms. We appreciate your positive feedback and are glad you had a fresh and enjoyable stay with us. We look forward to welcoming you back in the future for another excellent experience.

10/10 Fantastiskt

Farrukhbek

Bodde här 2 nätter i december 2023
Svar från Manager 14 dec. 2023
Hello Farrukhbek,We are delighted to hear that you had an excellent stay with us! We appreciate you choosing our hotel and we hope to welcome you back in the future. If you have any further suggestions or feedback, please feel free to reach out to us directly. We value your input.

10/10 Fantastiskt

Rustam

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 4 nätter i december 2023
Svar från Manager 10 dec. 2023
Hello Rustam,After reviewing your feedback, we appreciate your time in sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We value your input and will take it into consideration for future improvements. If there is anything else we can assist you with, please feel free to reach out to us directly.

2/10 Väldigt dåligt

Gary

Bodde här 3 nätter i november 2023
Svar från Manager 7 dec. 2023
Hello Gary, We're sorry to hear that you didn't have a positive experience during your stay. We value all guest feedback and encourage you to reach out to us directly with any specific concerns or issues you may have encountered. We would appreciate the opportunity to address them and make things right.

10/10 Fantastiskt

Karina

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean hotel and nice staff
Bodde här 1 natt i november 2023
Svar från Manager 30 nov. 2023
Hello Karina,Thank you for your kind words about our hotel. We take pride in maintaining a clean environment and providing excellent service. We're glad to hear that our staff made a positive impression on your stay. Your feedback is greatly valued and we hope to welcome you back in the future for another enjoyable experience.

8/10 Bra

Soledad

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Manager 12 nov. 2023
Hello Soledad,Thank you for taking the time to review your recent stay with us. We appreciate your feedback and apologize for any inconvenience you may have experienced. We value your input and will address your concerns with our team to ensure a better experience for future guests.

6/10 Okej

Ann

Bodde här 2 nätter i oktober 2023
Svar från Manager 25 nov. 2023
Hello Ann,We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns about your experience, we encourage you to reach out to us directly so we can address them accordingly. Thank you for your support.

8/10 Bra

Mary

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was helpful. Very friendly. Breakfast was decent. Kind of bare bones in the Bathroom but otherwise okay.
Bodde här 2 nätter i oktober 2023
Svar från Manager 3 nov. 2023
Hello Mary,Thank you for your feedback. We are glad to hear that our staff provided helpful and friendly service, and that you enjoyed the breakfast. We appreciate your comment on the bathroom and will take it into consideration for future improvements. We hope to welcome you back in the future for another pleasant stay.

10/10 Fantastiskt

Joey E

Bodde här 3 nätter i oktober 2023
Svar från Manager 21 nov. 2023
Hello Joey E,Thank you for leaving a perfect rating for our hotel! We are thrilled to hear that you had an enjoyable stay with us. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us. We hope to welcome you back again soon for another wonderful experience.

10/10 Fantastiskt

andrenetta

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Manager 25 okt. 2023
Hello andrenetta,Thank you so much for your exceptional rating! We're thrilled to have exceeded your expectations and we look forward to welcoming you back soon.

10/10 Fantastiskt

Elise

Bodde här 1 natt i oktober 2023
Svar från Manager 12 nov. 2023
Hello Elise,Thank you for taking the time to share your positive experience at our hotel! We're thrilled to hear that you had a great stay with us. We strive to provide exceptional service and it's wonderful to know that we met your expectations. Should you have any future travel plans, we would love to welcome you back for another fantastic stay.

10/10 Fantastiskt

Vanessa

Gillade: Renlighet och personal och service
Bodde här 1 natt i oktober 2023
Svar från Manager 18 okt. 2023
Hello Vanessa,Thank you for your excellent rating! We are delighted to hear that you had a great experience with us. We hope to welcome you back soon!

8/10 Bra

Antonio

Reste i grupp, Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Renovation was nicely done.
Bodde här 1 natt i oktober 2023
Svar från Manager 18 okt. 2023
Hi Antonio,Thank you for sharing this review, and glad that the renovation we did has been appreciated. We welcome you to visit us again anytime!

8/10 Bra

Christian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i oktober 2023
Svar från Manager 10 okt. 2023
Hello Christian,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Fantastiskt

Vanessa

Bodde här 1 natt i september 2023
Svar från Manager 24 okt. 2023
Hello Vanessa,Thank you for your excellent review! We are delighted to hear that you had a great experience at our hotel. We hope to welcome you back soon.

10/10 Fantastiskt

Ernesto

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice place to stay, happy with this visit. Only thing was bad is that the bathroom lock didn’t work, it seems like someone installed wrong the lock.
Bodde här 1 natt i september 2023
Svar från Manager 3 okt. 2023
Hi Ernesto,Your review is greatly appreciated, and we are happy to have met most of your needs with our friendly services. I would like to apologize for not exceeding your expectations with our bathroom's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you visit so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

Francis

Bodde här 2 nätter i september 2023
Svar från Manager 18 okt. 2023
Hello Francis,Thank you for your 5-star rating! We are delighted to hear that you had a wonderful stay with us. We look forward to welcoming you back soon.

10/10 Fantastiskt

Igor

Gillade: Renlighet, personal och service och boendets skick och faciliteter
That's realy convenient. Breakfast was great
Bodde här 1 natt i september 2023
Svar från Manager 26 sep. 2023
Hello Igor,We appreciate the time you have taken to bring to our attention your feedback with regards to our breakfast. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Fantastiskt

Justin

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från Manager 22 sep. 2023
Hello Justin,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Fantastiskt

BRIAN

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall,very good experience breakfast was nice and convenient.
Bodde här 1 natt i september 2023
Svar från Manager 16 sep. 2023
Hello BRIAN,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our breakfast. We hope you'll return to see how we continue to improve our service and hospitality.

4/10 Dåligt

kelsie

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Lots of hair was found all over the room. The towels had stains on them. Was really gross. All the lighting was fluorescent and it flickered nonstop in the bathroom. The food wasn't edible.
Bodde här 4 nätter i september 2023
Svar från Manager 14 sep. 2023
Hello kelsie,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 Bra

shazia

Gillade: Renlighet och boendets skick och faciliteter
I liked that gas station, highway, shopping area, and food was near around the accommodation.
Bodde här 4 nätter i juni 2023
Svar från Manager 13 sep. 2023
Hi Shazia,We are stoked to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.