Exteriör

Recensioner av The Mansion House Hotel

4 out of 5
The Mansion House Hotel
The Haugh, Elgin, Scotland

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 181 av 404 recensioner" "
8 - Bra i betyg. 140 av 404 recensioner" "
6 - Okej i betyg. 45 av 404 recensioner" "
4 - Dåligt i betyg. 25 av 404 recensioner" "
2 - Väldigt dåligt i betyg. 13 av 404 recensioner" "

8,8/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Mats

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Mansion House 6 okt. 2023
thank you for your feedback. we hope you enjoyed your stay with us. could we have done anything differently during your stay for us to make it 10 out of 10 for next the time.

10/10 Fantastiskt

Lennart

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Jättebra
Det var en trevlig upplevelse, mycket fina rum med himmelsäng. Utvändigt kunde det kanske varit lite finare, men annars ett trevligt och fint ställe.
Bodde här 1 natt i augusti 2023
Svar från Mansion House 25 aug. 2023
thank you for your feedback, we hope you enjoyed your stay with us.

2/10 Väldigt dåligt

Michael

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
VARNING För detta hotel
VARNING! för detta hotel. Vi tilldelades ett rum (Superior nr 5) som man uppenbarligen försökt sanera från ett allvarligt mögelangrepp. Detta innebar att rummet stank av starka kemikalier och mögel. Mögel trängde ut i fogarna på toaletten. Rummets möbler och textilier var snuskigt nedfläckade och smutsiga. Rummet var direkt ohälsosamt och gav oss rinnande ögon och andningsproblem. Vi fick tillbringa stora delar av natten i vår bil. Som enda hotel utav 13 på denna resa krävde man betalning innan vi fick tillgång till rummet!? Vi har försökt att reklamera till hotellet, MEN man svarar inte ens trots påminnelser.
Bodde här 1 natt i augusti 2019
Svar från -Kay 22 aug. 2019
Dear Guest Thank you for your review. We apologise that you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.” We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Regards.

10/10 Fantastiskt

Gunnar

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Trevligt hotell med mysig atmosför
Mycket trevligt hotell, med mysig atmosfär, bra restaurang och trevlig personal. Ligger avsides i fin miljö och samtidigt snabbt att gå in till stan.
Bodde här 2 nätter i mars 2019

10/10 Fantastiskt

Mathilda

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful hotel with clean, comfortable rooms
This was a truly fantastic place. Beautiful inside and out, the rooms were in superb condition with really high standard bathrooms. Clean and comfortable, surpassed our expectations. The building and the sitting room, foyer and so forth were all wonderful. Would recommend, and I would absolutely stay here again.
Bodde här 1 natt i november 2018

8/10 Bra

Christer

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2018

8/10 Bra

Elisabeth

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mysig "slotts" miljö, sov super gott i den gigantiska sängen. Synd bara att staden var utdöd. Endast ett par restauranger öppna, inget större utbud.
Bodde här 1 natt i juni 2018

8/10 Bra

Kent

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2017

8/10 Bra

Alan

Reste med sin partner
Lovely hotel in fantastic surroundings
Bodde här 1 natt i januari 2024
Svar från Mansion House 11 apr. 2024
Dear Guest,Thank you for your stay at Mansion House Hotel. We are really Glade that you loved your stay at our property.

8/10 Bra

Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The dining room for evening meals was closed, although this had no affect on our overnight stay. The full Scottish breakfast was lovely. The "sleigh" bed was very comfy. Check in and breakfast staff were welcoming, friendly and helpful.
Bodde här 1 natt i februari 2024
Svar från Mansion House 26 feb. 2024
Dear Robert,Thank you for sharing your experience. We're pleased to hear you enjoyed the comfort of our "sleigh" bed, and we appreciate your positive comments about our welcoming and friendly staff during check-in and breakfast.We apologize for the inconvenience regarding the closure of the dining room for evening meals, but we're glad it didn't impact your overall stay. It's great to know you found the full Scottish breakfast delightful.We look forward to hosting you again.

8/10 Bra

Brian

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Mansion House 2 feb. 2024
we hope you enjoyed your stay with us, thank you for your feedback.

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
The hotel is in a good location. It’s clean and the staff are friendly. Some of the bedrooms have stains on the carpets but I always wear slippers.
Bodde här 1 natt i januari 2024
Svar från Mansion House 1 feb. 2024
thank you for your feedback, we hope you enjoyed your stay with us here at The Mansion House Hotel.

8/10 Bra

David

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stunning hotel but no facilities
Amazing hotel and staff were very helpful and friendly. However bar is only manned by The receptionist and no restaurant at hotel. Stunning hotel but lets it self down having no facilities.
Bodde här 4 nätter i januari 2024
Svar från Mansion House 1 feb. 2024
thank you for your feedback. we hope to get our restaurant back open again soon as we can. hope you enjoyed your stay with us here.

4/10 Dåligt

B

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Poor wi-fi but comfy rooms
Nice place with comfortable room. The wifi in the room was rubbish . There was also no restaurant available for an evening room. So B&B only
Bodde här 1 natt i januari 2024
Svar från Mansion House 1 feb. 2024
thank you for your feedback, we are sorry to hear this happened through your stay with us. we hope to have the restaurant back open as soon as we can. in the meantime we hope you enjoyed your stay with us.

10/10 Fantastiskt

kathleen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
What a wonderful place to stay.
Bodde här 1 natt i januari 2024
Svar från Mansion House 1 feb. 2024
Thank you for staying with us at the mansion House Hotel we hope you enjoyed your stay with us.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Something different to the commercial hotels.
A hotel with so much history and character. A little tired, but very clean and comfortable with friendly staff.
Bodde här 1 natt i januari 2024
Svar från Mansion House 14 jan. 2024
Dear Guest,Thank you for taking the time to share your thoughts about our hotel. We truly appreciate your kind words regarding our rich history and character. It's wonderful to hear that you found the atmosphere welcoming.We apologize if you felt that some aspects of the hotel seemed a bit tired. We continuously strive to maintain and improve our facilities to ensure our guests have a comfortable stay. Your feedback is invaluable, and we will certainly take it into consideration as we work on enhancing the overall experience for our guests.It's heartening to know that you found our hotel to be clean and comfortable. Our dedicated staff takes pride in providing a warm and friendly environment for our guests. We'll be sure to share your positive comments with them.We hope to have the pleasure of welcoming you back in the future, and we appreciate your support.Best Regards

10/10 Fantastiskt

Findlay

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
If I had to fault anything, it would be the getting in and out of the Bath/Shower. It was quite high with a built out bath panel. Making it a high and wide to step into. Other than that we enjoyed our stay in this elegant hotel.
Bodde här 2 nätter i december 2023
Svar från Mansion House 5 jan. 2024
Good Evening FindlayThank you for taking the time to share your experience with us. We greatly appreciate your feedback and are pleased to hear that you enjoyed your stay in our elegant hotel.We take your comments about the bath/shower accessibility seriously and apologize for any inconvenience it may have caused. We understand that the design may have presented challenges, and we appreciate you bringing this to our attention. Our team will review the bath/shower setup to explore possible improvements for future guest comfort and convenience.We are delighted that, despite this concern, you had an overall positive experience during your stay. If there's anything else you would like to share or if you have further suggestions, please feel free to reach out. Your input is invaluable as we strive to make continuous enhancements to ensure our guests have a delightful experience.Thank you once again for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

10/10 Fantastiskt

Philip

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Mansion House 5 jan. 2024
Dear Phillip,Thank you for the stellar 10/10 review! We're thrilled you enjoyed your stay, and we can't wait to have you back for another fantastic experience.

10/10 Fantastiskt

Malcolm

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A fascinating and historic hotel with good parking in a quiet location yet only minutes from major shops and the centre of Elgin. The staff could not have been more helpful, the bed was huge and comfortable and the breakfast was plentiful and well cooked.
Bodde här 2 nätter i november 2023
Svar från Mansion House 5 jan. 2024
Dear Malcolm,Thank you for your wonderful review! We're delighted you found our historic hotel fascinating, enjoyed the convenient parking, and appreciated our quiet yet centrally located setting. It's fantastic to hear that our staff, comfortable beds, and plentiful, well-cooked breakfast made your stay memorable. We look forward to welcoming you back on your next visit to Elgin!

10/10 Fantastiskt

Bradley

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i november 2023
Svar från Mansion House 5 jan. 2024
Dear Bradley,We appreciate your positive feedback and are thrilled to hear you enjoyed your stay with us. We wish to welcome you again in future.

8/10 Bra

kevin

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay
We stayed here while in town working It’s a beautiful old building The rooms were very clean and comfortable a bit tired but still a great place The beds were very comfortable The staff could not do enough to help And also a great breakfast was included We would stay here again while back in town
Bodde här 1 natt i november 2023
Svar från Mansion House 27 nov. 2023
Thank you for your feedback! We love to hear you enjoyed your stay with us here at the Mansion House Hotel, We look forward to welcoming you back in the future.

10/10 Fantastiskt

Fiona

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very clean and cosy room. Nice quiet location but within easy walking distance to town centre. Great breakfast choice
Bodde här 1 natt i november 2023
Svar från Mansion House 15 nov. 2023
thank you for staying with us we look forward to welcoming you back in the furture, We are happy to hear you enjoyed your stay.

6/10 Okej

Charles

Reste i grupp
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023
Svar från Mansion House 24 okt. 2023
thank you for your feedback, please let us know if there was anything else we could of done to make your stay a 10 out of 10.

10/10 Fantastiskt

Robyn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i oktober 2023
Svar från Mansion House 24 okt. 2023
thank you for your feedback! hope to see you again soon

8/10 Bra

Jackie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Grand Old House
Very helpful staff, pleasing to deal with. The room was a little dated but comfortable. The bathroom was spotless and the water was ample and very hot. The breakfast was fantastic.
Bodde här 1 natt i oktober 2023
Svar från Mansion House 16 okt. 2023
Thank you for your feedback! We are glad to hear you enjoyed your stay with us here at the mansion house hotel. we hope to see you again in the future.

8/10 Bra

Jocelyn

Reste med sin partner
Gillade: Renlighet och personal och service
Very convenient next to Tesco Superstore and walking distance to the main town centre. Lovely large property but is aging and needs a good refurb. Stains in carpet, kettle power cable too short to reach mains have to ask for an extension. Nice accommodating staff.
Bodde här 2 nätter i september 2023
Svar från Mansion House 6 okt. 2023
Thank you for your feedback, we will look into these further for you. we hope you enjoyed your stay with us.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A Delightful Stay
I had a fantastic stay at The Mansion House Hotel in Elgin, Scotland. The staff was great, the location was perfect for exploring the town, and the facilities were top-notch. Nice parking area in the hotel. The overall wonderful experience. Highly recommended for a memorable visit to Elgin.
Bodde här 1 natt i september 2023
Svar från Mansion House 29 sep. 2023
thank you for your great feedback, We look forward to welcoming you back here with us in the future.

10/10 Fantastiskt

Engin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Mansion House 29 sep. 2023
Thank you for your feedback we hope you enjoyed your stay here at the Mansion house hotel.

8/10 Bra

mick

Gillade: Renlighet och personal och service
A wonderful place to stay, just a little tired. A shame that they cannot open the restaurant, but that is reflected in the prices. Staff there were great.
Bodde här 1 natt i september 2023
Svar från Mansion House 29 sep. 2023
We appreciate your feedback, we hope to have the restaurant back fully open in the near future. We hope to see you back with us in the future. .

10/10 Fantastiskt

Chris

Bodde här 1 natt i september 2023
Svar från Manson House 15 sep. 2023
Thank you for your feedback we hope you enjoyed your stay with here at the Mansion House Hotel.

8/10 Bra

Ken

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Mansion House 15 sep. 2023
Thank you for your feedback, we would love to know what we could have done to make your stay a 10 out of 10. we hope you enjoyed your stay with us.

6/10 Okej

Scott

Reste med familjen, Reste med sin partner
Gillade: Personal och service och bekvämligheter
When we pulled up the property looks amazing. Even the inside has great rooms. Then there was apparent and visible water damage and a musty smell in the air. A great building that just needs some TLC. Room was large and comfortable.
Bodde här 1 natt i augusti 2023
Svar från Mansion House 29 sep. 2023
thank you for your feedback, we are aware of these and are looking into getting them repaired to make the hotel better for our guests. thank you for choosing the mansion house for your stay.

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good overall stay
Comfortable, spacious room with clean bathroom. Good value. Slightly dated decor.
Bodde här 1 natt i augusti 2023
Svar från Mansion House 1 sep. 2023
We are glad to know that you enjoyed your stay at the Mansion House and we wish to welcome you again in future. We would like to know how we could of made your stay a 10 for future with us. Best Regards

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really nice and quiet hotel. Superb breakfast. Lovely room and bed. Will book again if need a hotel in the area.
Bodde här 1 natt i augusti 2023
Svar från Mansion House 1 sep. 2023
Good Evening James, We are glad to know that you enjoyed your stay at the Mansion House and we wish to welcome you again in future. Best Regards

10/10 Fantastiskt

David

Bodde här 1 natt i augusti 2023
Svar från Mansion House 18 aug. 2023
Thank you for taking the time to review. we hope you enjoyed your stay with us here at the mansion house, we look forward to welcoming you back to with us again. king regards

6/10 Okej

Theresa

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
This property could be an excellent place to stay with a bit of an update. It would be a special venue for visitors. Surroundings very picturesque.
Bodde här 1 natt i augusti 2023
Svar från Mansion House 17 aug. 2023
Good Afternoon Theresa, We are glad to know that you enjoyed your stay at the Mansion House. We thank you for your stay and a kind feedback. We wish to welcome you again in future.

10/10 Fantastiskt

William

Bodde här 1 natt i augusti 2023
Svar från Mansion House 14 aug. 2023
thank you for taking the time to leave us a review, we hope you enjoyed your stay with us.

10/10 Fantastiskt

Tracey

Gillade: Renlighet, personal och service och rummets bekvämlighet
Great hotel
Great short stay. Lovely hotel although a little tired. Everything you need an more though. Great location. Great staff. Can’t do enough for you. Great breakfast too. Would definitely stay again.
Bodde här 1 natt i augusti 2023
Svar från Mansion House 10 aug. 2023
Good Afternoon Tracey, We are glad to know that you enjoyed your stay the Mansion House. We thank you for your stay and a kind feedback. We wish to welcome you again in future. Best Regards

8/10 Bra

Lorna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från Mansion House 8 aug. 2023
thank you for taking the time to leave us a review we hope you enjoyed your stay with us here at the mansion house

10/10 Fantastiskt

Mark, Austin

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The Mansion House is well located near the center of Elgin, with beautiful grounds and a very helpful staff.
Bodde här 3 nätter i juli 2023
Svar från Mansion House 8 aug. 2023
thank you for taking the time leaving us a review, we hope you enjoyed your stay with us here at the mansion house

6/10 Okej

Lucas

Reste med familjen
It’s a beautiful place but not clean enough!
Bodde här 1 natt i juli 2023
Svar från Mansion House 8 aug. 2023
thank you for leaving a review, we are sorry to hear you wasn't happy with your stay, we will look in to this and take action where needed. thank you

8/10 Bra

ALEXANDER

Gillade: Renlighet, personal och service och rummets bekvämlighet
Good
Bodde här 1 natt i augusti 2023
Svar från Mansion House 8 aug. 2023
thank you for leaving a review, we hope you enjoyed your stay with us.

8/10 Bra

Michael

Affärsresenär, Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet
Lovely setting and building, great staff but very dated decor, marked carpeting etc
Bodde här 1 natt i juli 2023
Svar från Mansion House 31 juli 2023
Thank you for taking the time to leaving us a review we appreciate all the feedback possible.

10/10 Fantastiskt

karianne utne

Reste i grupp
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Supert hotell med god atmosfære og beliggenhet. Imøtekommende og blide ansatte.
Bodde här 1 natt i juli 2023
Svar från Mansion House 31 juli 2023
thank you for taking the time to leaving us a review we hope you enjoyed your stay with us.

8/10 Bra

Lauren

Bodde här 1 natt i juli 2023
Svar från Mansion House 19 aug. 2023
I'm sorry to hear your stay wasn't a 5 out of 5, please let us know if we could of done anything to help make your stay better for the future.

10/10 Fantastiskt

Lotta

Bodde här 1 natt i juli 2023
Svar från Mansion House 31 juli 2023
thank you for taking the time to leave us a review. we hope you enjoyed your stay with us.

10/10 Fantastiskt

Sébastien

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Un très bel hôtel, propre et figé dans le temps (dans le bon sens du terme). Malheureusement, peu de chambre semblaient réservées, ce qui fait que l'hôtel semble abandonné. Dommage que le restaurant était fermé pour le souper par manque de personnel, mais le déjeuner était parfait. Hôtel magnifique !
Bodde här 1 natt i juli 2023
Svar från Mansion House 17 juli 2023
Thank you for taking the time to leave us a review we hope you enjoyed your stay with us here at the Mansion House

10/10 Fantastiskt

Ben

Bodde här 1 natt i juli 2023
Svar från Mansion House 10 juli 2023
Thank you for taking the time to leave us review, we hope to see you back soon

10/10 Fantastiskt

Harald

Bodde här 1 natt i juni 2023
Svar från Mansion House 7 juli 2023
Good Evening Herald, We are glad to know that you had a nice stay at the Mansion House. It was a pleasure hosting you and we wish to welcome you again in future.

10/10 Fantastiskt

Antony

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Really nice place and superb breakfast! Great place to stay after an 11 hour drive from Southampton and special mention to yesterdays waitress at breakfast who was good fun and also gave us some good tips of places to visit
Bodde här 2 nätter i juni 2023
Svar från Mansion House 2 juli 2023
Thank you again for staying with us here at the mansion house, we look forward to welcoming you back in the future, we are over the moon to hear you enjoyed your stay with us.