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Recensioner av Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
2009 N Mulberry St, Elizabethtown, KY

Recensioner

6,8
10 - Fantastiskt i betyg. 112 av 527 recensioner" "
8 - Bra i betyg. 159 av 527 recensioner" "
6 - Okej i betyg. 109 av 527 recensioner" "
4 - Dåligt i betyg. 76 av 527 recensioner" "
2 - Väldigt dåligt i betyg. 71 av 527 recensioner" "

6,8/10

Renlighet

7,6/10

Personal och service

6,4/10

Bekvämligheter

6,2/10

Boendets skick och faciliteter

6,2/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Herb

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
Filthy and smelled musty and moldy … 😷👎☹️
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

James

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Sara 21 maj 2024
Hello James,Thank you for the wonderful 5/5 review! We are thrilled to hear that you had such an excellent experience with us. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm Regards!Sara DrammehGuest Relations Associate

2/10 Väldigt dåligt

Juan

Gillade inte: Renlighet
Bodde här 1 natt i maj 2024
Svar från Sara 20 maj 2024
Hello Juan,I'm really sorry to hear about your experience. We take feedback seriously and will address the issues you've raised to ensure a better stay for our future guests. Thank you for bringing this to our attention.Warm Regards!Sara DrammehGuest Relations Associate

4/10 Dåligt

Carin

Affärsresenär
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
Weird smell in the room just kind of the older hotel smell it did dissipate. Parts of the carpet by the window was wet. Ceiling in the bathroom had a tiny leak. There was water all over the bathroom floor behind the toilet. Staff were lovely and long and parked right by the hotel
Bodde här 1 natt i maj 2024
Svar från Sara 20 maj 2024
Hello Carin,I'm sorry to hear about your experience. Thank you for bringing these issues to our attention. We will address them immediately to ensure a better stay for our future guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Warm Regards!Sara DrammehGuest Relations Associate

2/10 Väldigt dåligt

Elizabeth

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Sara 15 maj 2024
Hello Elizabeth,We are deeply sorry to hear about your experience. Your feedback is important to us, and we would appreciate the opportunity to learn more about your concerns so we can address them promptly.Please reach out to our team directly so we can make things right.Warm Regards!Sara DrammehGuest Relations Associate

10/10 Fantastiskt

Lauren

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The bathtub needs a slipper rug but otherwise my room was huge, the bed was comfy, the TV and wifi connection was great. It was quiet and I felt safe.
Bodde här 1 natt i maj 2024
Svar från Sara 13 maj 2024
Hello Lauren,Thank you for your feedback. We are happy you liked your room's size, comfy bed, and good TV and WiFi. We will think about adding a rug for the bathtub.We are glad you felt safe and had a peaceful stay. We hope to see you again soon for another comfortable visit.Warm Regards!Sara DrammehGuest Relations Associate

4/10 Dåligt

Michael

Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
Room had strong musty smell, appeared clean though. No closet or accommodation for hanging garments, tub had curved bottom making it unsafe to do stand up shower. Had to hold on to safety bars while showering! Continental breakfast had coffee that was room temperature, bisquit & gravy offering was even colder, apparently kept in refrigerator overnight and served cold. Most of parking was at rear of property, rear entrance door to building had keycard magnetic locks that didn't always engage.
Bodde här 2 nätter i maj 2024
Svar från Sara 13 maj 2024
Hello Michael,We appreciate your feedback and regret to hear that your experience fell short of expectations. Your comments are valuable to us as we continually strive to enhance our guest experience.If there are specific areas where we can improve, please feel free to have the opportunity to welcome you back and provide a more positive stay in the future.Warm Regards!Sara DrammehGuest Relations Associate

6/10 Okej

Jodie

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Room was stinky. Not sure what it was…. Shower head was like a tiny trickle and hard to get hot. The facility is run down. But friendly staff.
Bodde här 1 natt i maj 2024
Svar från Sara 13 maj 2024
Hello Jodie,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay. We take cleanliness and maintenance seriously, and we are addressing the concerns you have raised.We are glad to hear that you found our staff friendly, and we hope to have the opportunity to improve your experience in the future.Please don't hesitate to reach out if there is anything we can do to make your stay more comfortable.Warm Regards!Sara DrammehGuest Relations Associate

10/10 Fantastiskt

Diane

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Comfortable beds.
Bodde här 1 natt i maj 2024
Svar från Management Team 3 maj 2024
Thank you for taking the time to rate our property Diane! We hope that you enjoyed your stay with us and will stay again when visiting the Elizabethtown area.

10/10 Fantastiskt

Karen

Reste med familjen
Excellent location, big , clean room.
Bodde här 1 natt i april 2024
Svar från Hotel Management 2 maj 2024
Thank you for taking the time to rate our property Karen. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Fantastiskt

Emilee

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good value for the cost. I needed to stay somewhere affordable that wasn’t totally rundown, and it fit that bill! The room was spacious and the bed was comfortable. I felt a little uneasy outside because I arrived at night in the dark and was by myself and the lighting wasn’t great. Besides that, it’s what I expected for my stay. The breakfast was nice as well!
Bodde här 1 natt i mars 2024
Svar från Hotel Management 5 apr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay Emilee. We sincerely appreciate and value your feedback! Please visit us again soon!

10/10 Fantastiskt

Brandon, Austell

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice stay
Bodde här 1 natt i januari 2024
Svar från Hotel Management 27 mars 2024
Thank you for taking the time to rate our property. Your feedback is very important to us Brandon. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Fantastiskt

Kylie

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Nice room and bed, spacious. Shower was cracked and stained. Pool may be nice but too cold today to swim.
Bodde här 1 natt i mars 2024
Svar från Hotel Management 25 mars 2024
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

2/10 Väldigt dåligt

Ashley

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Hotel Management 18 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

Lawrence

Bodde här 3 nätter i mars 2024
Svar från Hotel Management 1 apr. 2024
Thank you for taking the time to rate our property Lawrence. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

6/10 Okej

william

Reste med familjen
The carpet in the hallway was dirty. The receptionist at the check-in was unprofessional. In the bathroom the grout around the bathtub was black and moldy
Bodde här 1 natt i mars 2024
Svar från Hotel Management 11 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. There are many things you have mentioned that are troubling to me. The unprofessionalism and cleanliness will be discussed with our staff. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okej

Cindy

Room too dark. One chair (office and not comfy). Lady at the front desk was wonderful!!
Bodde här 1 natt i mars 2024
Svar från Hotel Management 10 mars 2024
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

2/10 Väldigt dåligt

Lisa

Reste med familjen, Reste med husdjur
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Deplorable. I cannot believe that Wyndham allows this property to remain open. Old, run down, beyond upgrades. We didn’t want to take a shower or eat breakfast. Can’t imagine what the kitchen looks like. TV connection was worthless. Gouges in the wall next to shower. Bathroom mirror was awful. I have pictures of those areas, if I am able to send them. Door #4 was not lockable. Totally unsafe.
Bodde här 1 natt i mars 2024
Svar från Hotel Management 7 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I can understand why you weren't comfortable with your stay due to the many issues you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Väldigt dåligt

Maricel

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
A lot bed bugs rooms
Bodde här 4 nätter i februari 2024
Svar från Hotel Management 10 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bra

Larry

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Defective Light Switch in room 111
Bodde här 1 natt i februari 2024
Svar från Hotel Management 7 mars 2024
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

4/10 Dåligt

Mark

Bodde här 8 nätter i januari 2024
Svar från Hotel Management 20 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bra

Jason

Bodde här 1 natt i januari 2024
Svar från Hotel Management 20 mars 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Fantastiskt

Jewelianna

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i januari 2024
Svar från Hotel Management 7 mars 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

2/10 Väldigt dåligt

Bill

Affärsresenär
I was charged $106.00 for my Dog it should have been $26.50 for one night but they charged me for my entire stay , if this is the way you do Business I will not be staying at your hotel . I wouldn’t recommend you to anyone
Bodde här 8 nätter i januari 2024
Svar från Hotel Management 7 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Väldigt dåligt

Rogerio

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I have never had such bad experience in lower end hotel like this property. The floors were dirty all the way to the actual room. By entering the room I noticed an awful smell, went back to the front desk and another room was not available. I had to hold my breath in order to stay in the room. I left the hotel five minutes later. Tried to check out and was told that was possible, staff not very helpfull. Travelers be aware!
Bodde här 5 nätter i januari 2024
Svar från Hotel Management 7 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. This experience seems quite awful and can imagine why you couldn't continue with your stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Väldigt dåligt

Brad

Bodde här 7 nätter i januari 2024
Svar från Peter Tarrant, Jr. 18 jan. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Dåligt

Lynette

Gillade inte: Boendets skick och faciliteter
I made reservatit's for a 2 Queen size bed. Instead I got one king size bed. I told the lady up front show my phone, and she said this is what show on there computer a kind size bed. They didn't give a credit or nothing. Im not going stay there again.
Bodde här 1 natt i januari 2024
Svar från Peter Tarrant, Jr. 15 jan. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okej

Sandra

Bodde här 1 natt i december 2023
Svar från Hotel Management 7 mars 2024
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

10/10 Fantastiskt

Leah A.

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderful! We will for sure 👍 stay again! Sanitary safe conditions and super sweet staff
Bodde här 1 natt i januari 2024
Svar från Peter Tarrant, Jr. 8 jan. 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

2/10 Väldigt dåligt

Chris

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet
Bodde här 5 nätter i januari 2024
Svar från Peter Tarrant, Jr. 8 jan. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bra

Barry

Bodde här 1 natt i januari 2024
Svar från Peter Tarrant, Jr. 8 jan. 2024
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

8/10 Bra

Deborah

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bad bathroom
Beds were comfortable and that area where beds were clean. However bathroom had mold around top of tub and shower head was also nasty. Did not shower. But did not complain was on way home and only going to stop for gas or restroom.
Bodde här 1 natt i december 2023
Svar från Peter Tarrant, Jr. 8 jan. 2024
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

2/10 Väldigt dåligt

Amber

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Peter Tarrant, Jr. 1 jan. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okej

Christopher

Affärsresenär
Bodde här 8 nätter i december 2023
Svar från Peter Tarrant, Jr. 22 dec. 2023
Thank you for taking the time to rate our property! We hope that you enjoyed your stay with us and will stay again when visiting the Elizabethtown area.

10/10 Fantastiskt

Anthony

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice place
Nice place for the night
Bodde här 1 natt i december 2023
Svar från Peter Tarrant, Jr. 20 dec. 2023
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

8/10 Bra

Doloris

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Breakfast not good great room
Bodde här 1 natt i december 2023
Svar från Peter Tarrant, Jr. 14 dec. 2023
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

6/10 Okej

James

Reste med familjen, Reste med husdjur
Gillade: Personal och service
You get what you pay for. $78 for a king room not bad. "Mattress" was thin and firm. The sink was clogged with a plunger sitting next to it (known problem). Over all not bad for a one night stay.
Bodde här 1 natt i december 2023
Svar från Peter Tarrant, Jr. 11 dec. 2023
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

8/10 Bra

Melody

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean & Quiet
Bed was comfortable; clean; the bathroom needs some renovations to make it look more appealing; quiet; breakfast is available; hair dryer worked well; heating system worked well.
Bodde här 1 natt i december 2023
Svar från Peter Tarrant, Jr. 7 dec. 2023
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

8/10 Bra

Samuel, Grand Prairie

Gillade: Renlighet och personal och service
Fine hotel. Friendly staff
Bodde här 1 natt i november 2023
Svar från Peter Tarrant, Jr. 29 nov. 2023
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

8/10 Bra

Barnet

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice.staff too.
Bodde här 1 natt i november 2023
Svar från Peter Tarrant, Jr. 29 nov. 2023
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

6/10 Okej

Mary

Reste med familjen
Gillade inte: Boendets skick och faciliteter
The unit was clean
Bodde här 1 natt i november 2023
Svar från Peter Tarrant, Jr. 27 nov. 2023
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

8/10 Bra

Gloria

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Overall great experience.
Bodde här 3 nätter i november 2023
Svar från Peter Tarrant, Jr. 10 nov. 2023
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

4/10 Dåligt

Kenneth

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
This fan may not be used but it was above the shower and it was disgusting.
Not sure what was going on but it wasn't necessary.
Half the room was dark because no one could put a light bulb in the lamp.
Air conditioner needs cleaning desperately and immediately.
Bodde här 1 natt i oktober 2023
Svar från Peter Tarrant, Jr. 1 nov. 2023
Thank you so much for your response. The most important thing to us is the happiness of our guests and we value every review that we receive, whether good or bad, in an effort to maintain that level of satisfaction. We hope that you consider us again for your future travels so that we might have the opportunity to create a better experience.

8/10 Bra

AJ

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från Peter Tarrant, Jr. 1 nov. 2023
Thank you so much for your response! It means the world to us to deliver you and all of our guests as best of an experience as possible, and we hope you consider us for any of your future accommodations.

8/10 Bra

Owen

Bodde här 1 natt i oktober 2023
Svar från Peter Tarrant, Jr. 1 nov. 2023
Thank you so much for your response! It means the world to us to deliver you and all of our guests as best of an experience as possible, and we hope you consider us for any of your future accommodations.

10/10 Fantastiskt

Richard

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023
Svar från Peter Tarrant, Jr. 1 nov. 2023
Thank you so much for your response! It means the world to us to deliver you and all of our guests as best of an experience as possible, and we hope you consider us for any of your future accommodations.

10/10 Fantastiskt

Kenneth

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a little outdated but overall it was great stay the staff is very polite and professional and I have no complaints
Bodde här 3 nätter i september 2023

4/10 Dåligt

Mark

Reste med familjen
Gillade inte: Rummets bekvämlighet
Bodde här 1 natt i september 2023

4/10 Dåligt

Keith

Bodde här 1 natt i september 2023
Svar från Peter Tarrant, Jr. 6 nov. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bra

Sharon

Affärsresenär, Reste med sin partner
Gillade: Personal och service
The rooms were far from the lobby and you had to walk a good distance to reach your room. The carpeting in the hotel was very dirty but our room carpet was okay
Bodde här 1 natt i september 2023