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Recensioner av SpringHill Suites by Marriott Enid

2.5 out of 5
SpringHill Suites by Marriott Enid
5815 KL Drive, Enid, OK

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 153 av 273 recensioner" "
8 - Bra i betyg. 67 av 273 recensioner" "
6 - Okej i betyg. 26 av 273 recensioner" "
4 - Dåligt i betyg. 18 av 273 recensioner" "
2 - Väldigt dåligt i betyg. 9 av 273 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

7,8/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Ron

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Niki

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Our stay here was pleasant. Clean rooms, friendly staff and comfortable beds. But if you’re on the first floor beware to keep your curtains closed as cars can park right at your window. The black out curtains work well and too well to keep them closed as it is very dark in the rooms. Free breakfast in the am wasn’t too bad at all.
Bodde här 2 nätter i mars 2024

8/10 Bra

Therese

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Front desk gave us a room just above the bar so it was loud and front light not working. I asked for a bottle of water and there was no stock
Bodde här 1 natt i mars 2024

4/10 Dåligt

Joshua

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Mark

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Awesome experience and stay.
Awesome experience and stay.
Bodde här 3 nätter i december 2023

6/10 Okej

Andrea

Bodde här 1 natt i december 2023

6/10 Okej

Terry

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The room we stayed in needs updating…water stain in wall, unfinished trim work in the room. It would be appreciated to have higher quality tissue and bath tissue for guests. The parking lot is terrible for negotiating vehicles…the event center has parties in 2 of the nights we stayed and left crowded and tight parking spaces for hotel guests. Breakfast was advertised to be available until 9:30 and on one of the mornings we went down breakfast had been pulled just before 9. The desk staff and housekeeping personnel were friendly…it just seemed they were short handed and/or unprepared for the amount of guests they were taking care of.
Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Lisa

Bodde här 3 nätter i november 2023

4/10 Dåligt

william

Reste med familjen
Gillade inte: Personal och service och bekvämligheter
We purchased 2 nights in the double queen “suite.” The pictures were confusing, but we have stayed with this company before and had hopes that it would be an actual suite. It was not. It was an oddly shaped room than was just a touch longer than standard. The bathroom doors are sliding and heavy and sooooo loud. The breakfast was also terrible. We made plans based on the confirmed and posted start time to breakfast. This was 40 minutes late to be set out. And it was also terrible. I’ve been at $50/night motels with more respect for their guests. They just had eggs, oatmeal, orange juice and apple juice. No milk, yogurt, ice, pastries, drinks. I was pretty surprised at how bad it was. 2 nights for $360 in a fake suite feels like a scam. I would pay no more than $82 to stay there again. Terribly disappointing for our holiday travels.
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Tresea

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Areli Nunez 23 nov. 2023
The staff here at the Springhill Suites greatly apologize for the bad time you experienced at our location . I assure you that we will be having a meeting with all staff members addressing the issues stated earlier in your review, and we will work diligently to improve the future experience of our guest. Once again i deeply apologize for your experience , and thank you for choosing Springhill Suites !

8/10 Bra

Sharon

Bodde här 1 natt i oktober 2023
Svar från Areli nunez 23 nov. 2023
The staff here at the Springhill Suites greatly apologize for the bad time you experienced at our location . I assure you that we will be having a meeting with all staff members addressing the issues stated earlier in your review, and we will work diligently to improve the future experience of our guest. Once again i deeply apologize for your experience , and thank you for choosing Springhill Suites !

10/10 Fantastiskt

Jerald

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Areli Nunez 23 nov. 2023
The staff here at the Springhill Suites greatly apologize for the bad time you experienced at our location . I assure you that we will be having a meeting with all staff members addressing the issues stated earlier in your review, and we will work diligently to improve the future experience of our guest. Once again i deeply apologize for your experience , and thank you for choosing Springhill Suites !

8/10 Bra

Emily

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was pretty tidy and nice. Only weird things I noticed that our room’s shower door didn’t close all the way. The shower faucet was moveable and the toilet didn’t flush.
Bodde här 2 nätter i september 2023
Svar från Areli Nunez 23 nov. 2023
The staff here at the Springhill Suites greatly apologize for the bad time you experienced at our location . I assure you that we will be having a meeting with all staff members addressing the issues stated earlier in your review, and we will work diligently to improve the future experience of our guest. Once again i deeply apologize for your experience , and thank you for choosing Springhill Suites !

6/10 Okej

Kenneth D

Reste med sin partner
There was barely any hot water in the shower. Otherwise, the place was nice.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

daniel

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Edge of Town but great hotel
A little out of the way, but a nice, new hotel. Very clean. Staff was super friendly. Good breakfast. Bed was comfortable. Room is spacious. Will stay again when back in Enid.
Bodde här 1 natt i september 2023

8/10 Bra

Jeffrey, Frankewing

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Not a lot the hotel can do about it but they have a large number of oil field workers that come into the hotel with with lots of red dirt mud on their boots. other than that, the hotel was in good repair, comfortable and our room was clean, nicely furnished and had everything we needed.
Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

Joseph

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
HOTELS.COM AND SPRINGHILL SUITES RIPOFF
Hotels.com charged me for 2 rooms for 1 night. The hotel said they only got 1 room reservation and charged my card for another room. Hotels.com blames springhill suits in enid ok. Springhill suits blames hotels.com. Neithet one is taking responsibility for double charging me and Neither one is regunding my money
Bodde här 1 natt i augusti 2023

2/10 Väldigt dåligt

kimberly d

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Not enough handicap parking, my daughter has a broken ankle. Had to wait a moment for the lady at desk to finish texting to help me let alone ZERO greetings. Stayed in room 232. Bathroom where toilet is, i have no Idea what that concept is for. And at the other end was a shower tub and normal size sink. Walls had smears or dirt and grime all over especially in bathrooms. Some sort of remodeling looks to have been done horribly. Breakfast was appreciated, what would have been AMAZING is coffee in the 4 coffee containers during breakfast. The front desk lady knee several of us were looking for coffee and did nothing to assist. The absolute worst was the god forsaken "bar" in lobby that is so loud and rowdy with people. When you have been on the road all day and obviously are from out of town the last thing my family needs to see ir hear is a damn loud bar with yelling and horribly loud music HOTEL DEFINITELY NEEDS TO THINK ABOUT THINGS.
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

LYNN V

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Wr enjoyed our stay very much
Bodde här 4 nätter i juli 2023

8/10 Bra

Brook

Bodde här 2 nätter i juli 2023

8/10 Bra

Heath

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Brook

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i juni 2023

6/10 Okej

Theresa

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
The property and rooms look nice at first glance, but it’s deceiving. The hotel and our room had a musty smell. There were dead roaches on the floor near the pool. We also found mouse feces under the mattress in the trundle bed. Our sheets also had stains. We covered it up with extra sheets but felt a bit uncomfortable. All in all the location wasn’t bad and the room was nice looking, but dirty.
Bodde här 2 nätter i juni 2023

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Kaylie (not sure I am spelling her name correctly) was always helpful, smiling, and professional.
Bodde här 2 nätter i juni 2023

8/10 Bra

Michelle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2023

10/10 Fantastiskt

Bodee

Bodde här 1 natt i april 2023

10/10 Fantastiskt

Shannon

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Short and Sweet
Very friendly staff, very clean room.
Bodde här 1 natt i april 2023

10/10 Fantastiskt

Penny Elizabeth

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Super comfy
Very clean room and super comfy bed. We felt right at home. The layout of the room was nice as my daughter could do her homework on the desk or couch. The lighting in the room was perfect, so many options. A lamp and another by the desk as well as reader lamps by the bed. We enjoyed our stay very much!
Bodde här 2 nätter i mars 2023
Svar från GM 5 apr. 2023
Thank you for sharing your experience with us, I will be sharing this with the hotel staff as an example of the great work they are doing. Thank you for staying with us!

8/10 Bra

mark

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
All good
Bodde här 1 natt i januari 2023

2/10 Väldigt dåligt

Jonathan

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Terrible Experience
Original suite's ac and refrigerator didn't work, when trying to find a different room was offered a normal room that was significantly smaller. Had to settle in a smaller only to find rat poop and traps in the pull out bed. The advertising on Hotels.com said there was a pool but it was out of order and staff did not notify when i picked up my room keys. (Had photos but upload function wasn't working)
Bodde här 1 natt i december 2022

10/10 Fantastiskt

Debra

Bodde här 1 natt i november 2022

2/10 Väldigt dåligt

Jeremy

Reste med familjen
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Pool broken They won’t tell you tell your checked in Even over phone they say pool is open but it’s not it’s empty
Bodde här 1 natt i november 2022
Svar från Areli nunez 30 nov. 2022
Hi Jeremy, I want to reach out and apologize for the inconvenience this may have caused during your stay, unfortunately out pool railing needs to be replaced since it’s completely impossible to use without causing any harm to anyone I had to close the pool in order to get the entire pool railing replaced, I do apologize for not informing you of the pool at time of check in, I see how this may have caused some inconveniences for you and I truly do apologize for that, I hope you can give us one more chance in the future once our pool is back up and running.

10/10 Fantastiskt

Joan

Bodde här 2 nätter i september 2022

6/10 Okej

Dana

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Mice dropping/ant hotel
The bed was good. It had a trundle bed, when we pulled it out we noticed mice droppings and food on it. We went down for breakfast the next day there were ants crawling on what little food they had available.
Bodde här 1 natt i augusti 2022

10/10 Fantastiskt

Mary

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing place to stay at
Bodde här 1 natt i juli 2022

8/10 Bra

Theodore

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Enjoyed our Stay, but....
2nd time to stay and we enjoyed ourselves. Staff was great. Inside was clean and quiet. However, we did have insects show up in the bathroom. Outside I did see they had poison in the front and back of the building but nothing on the sides. The outside of building needs some repairs especially on the outside sitting areas. Also need butt cans for smokers. Had to throw mine on the ground. But overall it was a good stay.
Bodde här 1 natt i maj 2022

8/10 Bra

Christopher

Affärsresenär
Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
Eh
Room could have been a little cleaner, the young lady working the bar was extremely rude, spent most of the evening flirting with a couple of guys at the end of the bar, other guests and myself had to wait a good while to get drinks or refills. Usually I stay here for the bar and service but not anymore. Will be looking for a new place to stay when I come to town. Beds are ok, not super comfortable but overall rooms are nice, service isn't.
Bodde här 1 natt i maj 2022

10/10 Fantastiskt

Gavin

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent Stay in Enid
Really nice hotel, very clean and spacious room. Great food and amenities.
Bodde här 1 natt i april 2022

10/10 Fantastiskt

Ashley

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i mars 2022

2/10 Väldigt dåligt

Tim

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The rooms are designed very poorly. Paper thin walls and staff was not existent. Dirty walls and elevators.
Bodde här 2 nätter i mars 2022

10/10 Fantastiskt

Janice

Reste i grupp, Reste med familjen
Gillade: Renlighet och personal och service
Lots of room
Bodde här 1 natt i mars 2022

10/10 Fantastiskt

Niki

Bodde här 1 natt i februari 2022

4/10 Dåligt

Judith

Affärsresenär
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Toilet, heater were broken and TV hard to oper
Bodde här 1 natt i januari 2022

4/10 Dåligt

Jennifer

Affärsresenär
Gillade: Renlighet och bekvämligheter
Gillade inte: Boendets skick och faciliteter
I did not have a working toilet during my stay. I checked in late at night and only had a few hours before having to leave for a long drive. The toilet ran extremely loudly all night and had a broken flush. Not what i would expect from a Marriott facility. Never had a problem there before.
Bodde här 1 natt i januari 2022

8/10 Bra

Brian

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2021

8/10 Bra

jason

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
weekday in enid
good fun. enjoyed the pool.
Bodde här 1 natt i oktober 2021

8/10 Bra

Rachael

Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet
I stayed for two nights. The first night my room was on the bottom floor by the side exit. There was a storm that night and the hotel is on the west edge of town by a field. There were a lot of bugs, black beetles (alive and dead) in my room the next morning. I killed three of them and a cricket before I found all the dead ones around the baseboards of the entire room and around the bed. The front desk changed my room but never did apologize or offer anything other than the room change. The next morning I found a spider in my bed. Very disappointing stay.
Bodde här 2 nätter i oktober 2021

10/10 Fantastiskt

Laura

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was friendly. The room fit our needs great. I do wish there would have been a hot tub in the pool area.
Bodde här 1 natt i september 2021
Svar från SHS staff 3 okt. 2021
Dear Laura, Thank you for choosing Enid Marriott as your destination. I am very sorry we do not have a hot tub on property. We hope to see you again

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great. I'm not a fan of hotel beds in general but the bed here was one of the most comfortable hotel beds I've slept in. The only negative was the layout in the room. They had the TV in a very inconvenient place. You couldn't really watch TV from the bed very easily and the couch was uncomfortable so you don't want to sit on the couch to watch TV.
Bodde här 1 natt i augusti 2021
Svar från ShS staff 3 okt. 2021
Thank you for your review. We appreciate all feedback. We understand completely regarding the tv layout and are looking at options for the future to reposition them.

10/10 Fantastiskt

Jonathan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean is the dream
Clean and fresh smelling.
Bodde här 1 natt i augusti 2021
Svar från SHS team 3 okt. 2021
Dear Jonathan, Thank you for your review!