6/10 Okej
Vanessa
Reste med familjen
12 aug. 2025
Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
Customer service, we planned this trip with my adult cousins , I called earlier that morning just to see if our room could be ready early,y ,the receptionist told us our room wouldn’t be ready but our cousins would and we were right next door to them,they after a couple hour we went to the receptionist desk to get the keys to our room,imagine my surprise when we wasn’t right door to our family but on a different floor on opposite side of buildings, I told the gentleman that can’t be right we already be told we were right next door to our cousins he looked again and said no we not, then a couple minutes later another women called and said that they gave our room away to someone who had mobility issues and that there lots of people who come with the last name and since the previous receptionist didn’t leave a note stating that we were all together she tried to fix it by offering a room with 2 queens our was a king, I asked would we be right next to them then and no we were closer but not beside them, I declined there offer,the rest of the stay no one reached out to us at all
Vanessa
Bodde här 2 nätter i augusti 2025
