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Recensioner av Bear Lodge

2.5 out of 5
Bear Lodge
325 Wedgewood Dr, Fairbanks, AK

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 139 av 259 recensioner" "
8 - Bra i betyg. 86 av 259 recensioner" "
6 - Okej i betyg. 17 av 259 recensioner" "
4 - Dåligt i betyg. 12 av 259 recensioner" "
2 - Väldigt dåligt i betyg. 5 av 259 recensioner" "

9,4/10

Renlighet

8,8/10

Personal och service

8,0/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice environment. Popular to Japanese. They don't schedule pick up shuttle. I had to call them after I landed.
Bodde här 2 nätter i augusti 2017

10/10 Fantastiskt

SEAN

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023

2/10 Väldigt dåligt

Shusheng, Redmond

Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Perry

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Late arrival at the airport was no problem for the free shuttle pick up. 2:30 am check in was no problem either. Breakfast was expensive but most everything is in Alaska.
Bodde här 2 nätter i augusti 2023
Svar från Karen 16 aug. 2023
Thank you, Perry! We're so pleased that you had a wonderful time in Fairbanks, and staying with us. Safe travels!

10/10 Fantastiskt

Tracey

Reste med familjen
Gillade: Bekvämligheter
Many indoor and outdoor common areas to relax and socialize.
Bodde här 1 natt i augusti 2023
Svar från Karen 16 aug. 2023
Thanks so wonderful, Tracey, that you found wonderful peacefulness during your stay!

10/10 Fantastiskt

Daniel

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
O
Bodde här 1 natt i augusti 2023
Svar från Karen 16 aug. 2023
Thanks, Daniel!

10/10 Fantastiskt

Noel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great atmosphere
Bodde här 1 natt i augusti 2023
Svar från Karen 16 aug. 2023
Thank you, Noel!

10/10 Fantastiskt

Thomas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice, quiet stay. Too high cost.
We were not part of a tour group, so it seemed pretty quiet. We were told by a front desk clerk most of the occupants were from tour groups, explaining an empty parking lot. It was also mentioned that if you were not part of a tour group the rates are much higher. This was disappointing to hear.
Bodde här 2 nätter i augusti 2023
Svar från karen 16 aug. 2023
Hi Thomas! Thank you for your review and for letting us know of your experience. We are sorry for the commentary you heard from our front desk, which is simply not accurate. Tour group rates are oftentimes negotiated a year in advance, but are generally not far off of where our predicted average daily rates will be for the time of year. We apologize for this and know that your feedback helps in training and helps us grow. We hope you had a wonderful time in Fairbanks, safe travels!

10/10 Fantastiskt

Lydia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice hotel. Great service
Bodde här 1 natt i augusti 2023
Svar från Karen 7 aug. 2023
Thank you, Lydia! We're so happy that you enjoyed your stay, safe travels!

8/10 Bra

Amy

Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Churroz

Reste med familj och småbarn, Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Thank you for the room. I really enjoyed it and really appreciate it.
Bodde här 1 natt i juli 2023
Svar från Karen 3 aug. 2023
We're so happy that you had a wonderful stay, Churroz. Thanks!

2/10 Väldigt dåligt

Lane

Bodde här 1 natt i juli 2023
Svar från Karen 7 aug. 2023
We are sorry we didn't meet you expectations, Lane, we wish we would have known more about your situation.

8/10 Bra

JoAnne, Abington

Bodde här 1 natt i juli 2023
Svar från Karen 3 aug. 2023
Thank you, JoAnne!

10/10 Fantastiskt

MIKE

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023
Svar från Karen 5 juni 2023
Thank you for staying with us, Mike!

8/10 Bra

Lynn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The person that picked us up from the airport at midnight was happy informative and went way beyond taking care of us. The room was large and pretty , best we've had so far. My only complaint would be no food, but actually that has been an ongoing problem. I love this place, I'd stay again.
Bodde här 1 natt i maj 2023
Svar från Karen 24 maj 2023
Thank you, Lynn! Yes, early in the season, our food program, like many hotels, is still ramping up. We apologize for the lack of availability. Safe travels and we hope you loved your time in Fairbanks!

10/10 Fantastiskt

josh, Kirkland

Bodde här 1 natt i juli 2022

8/10 Bra

Heather

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Was fine
Bodde här 4 nätter i juni 2022
Svar från Karen 22 juni 2022
Thank you, Heather!

10/10 Fantastiskt

Farron

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great views
Quiet location and the sounds from the river really helped the overall ambiance.
Bodde här 1 natt i maj 2022
Svar från Karen 17 juni 2022
Thank you Farron!

8/10 Bra

Valerie

Reste med familjen
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Had a nice stay with a very spacious room. Women at front desk seemed a bit grumpy. Did not have much interaction with staff because of covid.
Bodde här 3 nätter i augusti 2021
Svar från Karen 20 sep. 2021
Thank you for your feedback, Valerie!

8/10 Bra

stephanie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
VERY SMALL ROOM
This was one of the smallest rooms I have ever stayed in. I travel with a lot of stuff and this small room really cramped my style.
Bodde här 1 natt i augusti 2021
Svar från Karen 20 sep. 2021
We are very sorry to hear that, Stephanie. More often than not, guests comment on the spaciousness of the rooms. Regardless, thank your stay and for your review, we appreciate it!

8/10 Bra

Richard

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A little lonely...but a great resort
Our stay was very pleasant. The hotel was clean and the staff helpful and pleasant! The Bear Lodge is part of a larger resort eith lots to do. We were here at the end of the season so there were very few people at our location and the front desk at our building was never manned so it felt weird and alone. The restaurant was closed, vending machines unplugged, no coffee, etc. Not too many restaurants within close walking distance. But we liked the resort and would stay again earlier in the season
Bodde här 2 nätter i september 2021
Svar från Karen 20 sep. 2021
Thank you for your feedback, we appreciate it. Our community (and many communities all over the country) navigated unprecedented staffing shortages this year, so we apologize for the isolation. We'll bounce back though next year. Hope you trip to Fairbanks was wonderful!

4/10 Dåligt

Spring

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
Was not what what it
Bodde här 1 natt i september 2021
Svar från Karen 20 sep. 2021
Thank you Spring. We are sorry that our hotel was not what you wanted. Safe travels!

8/10 Bra

Timothy

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
A roof over my head
Check in process was slow. Communication about what to expect during my stay was not there. No cleaning of room during stay. Bathroom and room was not as clean as I would have liked upon arrival. Was relatively quiet overall.
Bodde här 3 nätter i augusti 2021
Svar från Karen 20 sep. 2021
Thank you for your feedback, Timothy. You should have been informed about our housekeeping policies that we had to employ this summer due to staffing difficulties and shortages. We are tracking customer feelings and appreciate your review. Safe Travels!

10/10 Fantastiskt

Viktoriya

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2021
Svar från Karen 20 sep. 2021
Thank you, Viktooriya!

8/10 Bra

John

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i augusti 2021
Svar från Karen 20 sep. 2021
Thank you, John!

6/10 Okej

Srinivas

Gillade: Renlighet och boendets skick och faciliteter
Understaffed and therefore no reception facility. Wish this was made clear as part of standard instructions.
Bodde här 1 natt i augusti 2021
Svar från Karen 20 sep. 2021
Thank you for your feedback, Srinivas. It is the end of the season and we have had to make some operational changes due to staffing shortages. We apologize you the inconvenience. Safe travels!

10/10 Fantastiskt

Mary

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2021
Svar från Karen 20 sep. 2021
Thank you Mary! Safe Travels!

6/10 Okej

Glenn

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Had to wait 1 hour after check in time for room to be ready.
Bodde här 1 natt i augusti 2021
Svar från Karen 20 sep. 2021
Apologies, Glenn. The staff we do have on hand are working incredibly hard. We appreciate your patience.

6/10 Okej

Walter

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i augusti 2021
Svar från Karen 23 aug. 2021
Thank you for your rating, Walter. Safe Travels!

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet
Gillade inte: Personal och service
Arrived at 4:15 pm for check-in. My room wasn’t ready and they said they would call me after about 30 minutes. When I finally got my room, the key cards did not work so I had to return to the front desk which then had about 10 parties in line awaiting check-in. Finally got in my room at 5:20 pm.
Bodde här 1 natt i augusti 2021
Svar från Karen 23 aug. 2021
Oh no! We never like hearing that but appreciate your feedback We hope you enjoyed your trip to Fairbanks.

10/10 Fantastiskt

Verifierad resenär

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice area around the hotel. A few nice walking trails. We enjoyed the hotle would stay there again.
Bodde här 4 nätter i augusti 2021
Svar från Karen 23 sep. 2021
Thank you! Safe travels and we hope to see you again!

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic place to stay. Extra friendly, courteous, and helpful staff! Will stay here again!!!
Bodde här 1 natt i augusti 2021
Svar från Karen 23 aug. 2021
That's wonderful! Thank you for the recommendation!

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
The hotel is part of a convention center. Due to Covid, this isn’t much staff. There was no one at the front desk. You had to go to the building next door to check in. The restaurant also wasn’t operating. The room was nice. The towels were thin.
Bodde här 1 natt i augusti 2021
Svar från Karen 23 aug. 2021
We appreciate your feedback 100%. Thank you and safe travels.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staywith excellent service.
Bodde här 5 nätter i augusti 2021
Svar från Karen 23 aug. 2021
Thank you! We're so happy you enjoyed your stay!

6/10 Okej

Shauna

Bodde här 3 nätter i augusti 2021

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
NICE place. Great room. Quiet
Bodde här 2 nätter i augusti 2021
Svar från Karen 23 aug. 2021
That's wonderful, thank you!

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Hotel was beautiful, super clean, and good location.
Bodde här 2 nätter i juli 2021
Svar från Karen 23 aug. 2021
Thank you taking the time to leave a review!

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good place to stay
Bodde här 2 nätter i augusti 2021
Svar från Karen 9 aug. 2021
Thank you for your review! Safe travels!

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
The property is very nice and clean. The down side is no restaurant and no microwave available for your stay
Bodde här 2 nätter i augusti 2021
Svar från Karen 9 aug. 2021
Thank you for your review! We apologize for the inconvenience of having to close the restaurant mid-summer. We hope you had a wonderful time in Fairbanks!

6/10 Okej

Annette

Tired interior and noisy hallways
Bodde här 2 nätter i juli 2021
Svar från Karen 9 aug. 2021
Thank you for your feedback, Annette, we appreciate it. Safe travels!

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice room...lots of space. Nice grounds as well
Bodde här 1 natt i augusti 2021
Svar från Karen 9 aug. 2021
Thank you for your kind review, we are so pleased that you enjoyed your stay!

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean area, friendly staff. East check in.
Bodde här 1 natt i juli 2021
Svar från Karen 9 aug. 2021
Thank you for your review! We are so happy that you enjoyed your stay and appreciate you sharing. Safe travels!

4/10 Dåligt

William

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i augusti 2021
Svar från Karen 9 aug. 2021
Thank you, William!

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly staff, very comfortable bed/pillows.
Bodde här 2 nätter i juli 2021
Svar från Karen 9 aug. 2021
Thank you for your feedback and for sharing your experience at Bear Lodge. We appreciate it and hope your trip to Fairbanks was wonderful. Safe travels!

10/10 Fantastiskt

jose

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2021
Svar från Karen 3 aug. 2021
Thank you, Jose!

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice property. Convenient.
Bodde här 2 nätter i juli 2021
Svar från Karen 3 aug. 2021
Thank you for your review!

10/10 Fantastiskt

Jennie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Sisters’ trip 2021
Really appreciated the shuttle service provided in the middle of the night! Disappointed we weren’t told restaurant was closed.
Bodde här 2 nätter i juli 2021
Svar från Karen 3 aug. 2021
We hope you had a great trip, Jennie. Thank you for letting us know about the restaurant communication, we will remedy it. Safe travels!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff, clean
Bodde här 1 natt i juli 2021
Svar från Karen 3 aug. 2021
Thank you!

8/10 Bra

Steve

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Bodde här 1 natt i juli 2021

2/10 Väldigt dåligt

Verifierad resenär

Reste med sin partner
Gillade inte: Personal och service och bekvämligheter
Nice room and grounds. BUT DO NOT STAY HERE. General Manager, Front Desk Manager or Clerk WERE NOT AVAILABLE. Housekeeping only offered once every 4 days according to maid; no one makes the bed, empties the garbage(s), nor do used towels get replaced each day. Shuttle driver had a full load when we arrived at 1am. He said that he "was only going to the Bear Lodge and would be right back to get us" and others who were left behind on the curb. About 1hr later, he returned from the 8 mile drive (16 mile round trip) to the "resort" and back. We called and got a front desk clerk at 1am. The clerk said we could "take a cab if we didn't want to wait." Then, from another guest who had called, we are told "the driver had other things to do" instead of coming right back. What "things" would those be for a shuttle driver at 1am while ostensibly "on the clock" and being paid to serve arriving guests? Then to find out that our approx $200/nite room doesn't come with housekeeping from a maid in a hallway the next afternoon. Do you think that the GM/Front Desk mgr(s) were "ducking" and that's why they were never there to take our complaints? Do you think that if the "resort" is short staffed that the GM ought to be at the front desk and cleaning rooms? Don't want to hear the "Covid" excuse when GM is too lazy to work. GM could have been handing out towels, in-room coffee, retrieving trash, issuing credits. No credits offered. Expedia won't credit either. No more Expedia bookings by us.
Bodde här 3 nätter i juli 2021