Hotell i Faleolo

“This hotel does not meet my expectations for a Sheraton property. It may be time for Sheraton HQ to either improve it or remove the Sheraton sign here. The bathroom was incredibly dirty, likely not cleaned properly for months or even years. While the staff is friendly, they are extremely disorganized and forget things all the time. If you decide to stay at this hotel, keep your expectations in check.”

“Staff and rooms were ok, some rooms better than others, but the noise and lack of consideration towards guests trying to get some sleep was literally disturbing. The shuttle driver, with loud diesel van turning the vehicle around right next to people's bedrooms. I didn't sleep all night ...”

“The friendly and welcoming staff is what immediately stood out for me right from entering onto the resort’s premises. So friendly, welcoming and hospitable, you will be well taken care of by the staff.”

“The resort is nicely located by the sea with nice garden . Pool and pool deck also good. The room was spacious, but a bit dated with some minor issues such as loose toilet seat. The main drawback is that the beach is not swimmable. There is a bay which looks inviting, but the bottom is not sandy, but made up of slippery and soggy mud. Staff was friendly and helpful as always on Samoa. All in all, not really value for the money charged.”

“Klassiskt hotell som dock inte riktigt lever upp till sin prisnivå. Sköna sängar och helt ok frukost, men för middag rekommenderas någon av restaurangerna (speciellt Paddles) några hundra meter norrut istället. Trevlig personal, men mycket långsam service.”

“We only stayed one night and unfortunately the weather didn't allow us to utilise the water activities. We thought our room was lovely with its cosy deck and overlooking the beach. We loved the seating areas set up for sunny weather and had the most delicious dinner with accompanying drinks. The owners and staff were very friendly, down to earth people who made us feel very welcome. I would recommend this magic spot as it was a great location to also access the Giant Clams and Coastal lava cliff...

“Very beautiful and relaxing stay”

“The property was good and the breakfast was enough to keep you fuelled until evening meal time the staff where fantastic and nothing was ever a problem”

“Hotellet var fräscht och personalen trevlig och serviceminded. Hotellets beskrivning vid bokningen angav att hotellet ligger nära en strand. Det fanns dock inte någon möjlighet till havsbad i hotellets närhet.”

“Allt var i hög klass. Men... Som vanligt så tappar man den där "själen", i brist på bättre ord. Missförstå mig inte. Personal och allt var i topp. Men när det är stora hotell, man tappar ibland personligheten i hotellet. Det blir tyvärr ett annat i raden av bra hotell. ”

“The room service was top tier as well as the customer service was top notch. The only thing I would recommend, is being able to adjust the temperature on the aircon to be a bit lower than 22 Celsius As unfortunately it wasn’t cold enough in the hotel room. Another factor I would recommend fixing, would be the glitching on the Channels on the TV”

“The staff are very friendly and helpful. The rooms are clean and the place feels very secure and safe. The bathrooms were recently upgraded and very clean and comfortable to use. The location is close to some very nice restaurants and within the compound it feels very peaceful.”

“Amazing! Luna is such a great person! ”

“Yes”

“Friendly staff, clean room, close to town, spacious room also. Must say it was nice having a small kitchenette! This was very handy. Thank you for a great stay.”