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Recensioner av Homewood Suites by Hilton Knoxville West at Turkey Creek

3 out of 5
Homewood Suites by Hilton Knoxville West at Turkey Creek
10935 Turkey Dr, Farragut, TN

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 238 av 415 recensioner" "
8 - Bra i betyg. 97 av 415 recensioner" "
6 - Okej i betyg. 42 av 415 recensioner" "
4 - Dåligt i betyg. 30 av 415 recensioner" "
2 - Väldigt dåligt i betyg. 8 av 415 recensioner" "

8,8/10

Renlighet

9,0/10

Personal och service

7,8/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

6/10 Okej

MICHAEL

Affärsresenär
Gillade inte: Renlighet och bekvämligheter
Our room smelled like dog poop! I moved the coffee table and yes a nice huge brown stain! I arrived at hotel exhausted from driving and just went to bed! If HOTELS ARE GOING TO ALLOW ANIMALS IN THE ROOMS RIP OUT CARPET AND USE VINYL FLOORS!
Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

Robert

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bed was dirty
Bodde här 1 natt i maj 2024
Svar från Jennifer- 7 maj 2024
Dear Robert,Providing a comfortable and clean environment for our guests is of utmost importance to us, and we deeply regret that we fell short of your expectations in this regard.Your feedback is invaluable to us, and we take your concerns very seriously. Rest assured that we have already taken immediate steps to address the cleanliness issue you encountered. Our team is undergoing additional training to ensure that our high standards are consistently met and exceeded.We truly value your patronage and hope that you will give us another opportunity to provide you with the exceptional service and hospitality that we are known for. Your satisfaction is our top priority, and we are committed to ensuring that your next stay with us exceeds your expectations in every way.Please accept our sincerest apologies for the cleanliness issue you experienced. Thank you for bringing this matter to our attention, and we look forward to the opportunity to welcome you back to Homewood Suites in the near future.Warm regards,Assistant General ManagerHomewood Suites - Knoxville

10/10 Fantastiskt

Daniel

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were phenomenal. Rooms great and spacious. Wee bit loud if room faces I-40.
Bodde här 14 nätter i april 2024

10/10 Fantastiskt

Paula

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Charles

Bodde här 4 nätter i mars 2024

8/10 Bra

Barry

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från David M. General Manager 14 mars 2024
Thank you for the great review. We look forward to seeing you again!

8/10 Bra

Neil

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice room layout
Bodde här 11 nätter i januari 2024
Svar från David M. General Manager 14 mars 2024
Thank you for the great review. We look forward to seeing you again!

10/10 Fantastiskt

Angela

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från David M. General Manager 14 mars 2024
Thank you for the great review. We look forward to seeing you again!

10/10 Fantastiskt

Richard, Rochester

Bodde här 1 natt i januari 2024
Svar från David M. General Manager 14 mars 2024
Thank you for the great review. We look forward to seeing you again!

8/10 Bra

Paul

Reste med familjen, Reste med husdjur
Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från David M. General Manager 28 mars 2024
We appreciate the positive review of your stay with us. We hope to see you again soon!

10/10 Fantastiskt

Nicole C

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från David M. General Manager 28 mars 2024
Thank you for the great review...We hope you visit us again the next time you travel to the area!

10/10 Fantastiskt

Jenny

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Jennifer- 24 dec. 2023
Thank you, Jenny, for your positive review of our hotel. We hope to see you again soon!

10/10 Fantastiskt

jason

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Bodde här 1 natt i december 2023
Svar från David M. General Manager 20 dec. 2023
Thank you for the review...We look forward to seeing you again!

10/10 Fantastiskt

Karla, Hales Corners

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful room, beautiful property, outstanding customer service, great free breakfast!
Bodde här 1 natt i december 2023
Svar från David M. General Manager 28 mars 2024
Thank you for the great feedback...We hope to see you again soon!

10/10 Fantastiskt

Shannon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderful stay and breakfast at Hotel Indego
Stayed here for a park and cruise vacation the day before we left port. Hotel was very attractive, clean and service from desk team was exceptional. I recommend if you stay here to prepay for the hotel breakfast at the time of your booking as it is discounted and the breakfast was excellent. This is the only time the discounted breakfast is offered so if you wait until you arrive you will pay full price for the breakfast which is on the more expensive side.
Bodde här 2 nätter i november 2023
Svar från David M. General Manager 20 dec. 2023
I believe this may be a review for a different hotel as we are in Knoxville TN. We do hope you will give us a try sometime if your travels bring you our way!

10/10 Fantastiskt

Sara

Gillade: Renlighet, personal och service och boendets skick och faciliteter
👍
Bodde här 1 natt i december 2023
Svar från David M. General Manager 20 dec. 2023
Thank you for the review...We look forward to seeing you again!

8/10 Bra

Debra

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från David M. General Manager 20 dec. 2023
Thank you for the review...We look forward to seeing you again!

6/10 Okej

hanen

Reste med familj och småbarn
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
There was only one staff member in the hotel!!!! On my first night my kids took a shower and I was surprised that the shower floor was flat it didn’t have an edge or wasn’t surrounded with anything to stop the water! The water went everywhere in the bathroom, I was worried my kids will slip when they use the bathroom so I called front desk to get house keeping to dry my floor she said there was no house keeping and that she has no one to send me some towels to my room for me to dry the floor!!! The next night when I came back to the room it wasn’t cleaned and the wet mountain of towels was still in the bathroom floor I moved on, but I did call to get some sheets for the bed she tells me so WHAT ARE YOU DOING WITH SHEETS!!!! That made me so frustrated turns out she was trying to avoid sending sheets because she was the only staff there and had no one to send them!!! Will not stay there again and will not recommend
Bodde här 3 nätter i november 2023
Svar från David M. General Manager 20 dec. 2023
I am sorry that you experienced this during your stay. We have addressed these issues with our staff so that we insure this doesn't happen again. We hope you'll change your mind and give us another try in the future.

10/10 Fantastiskt

Randall

Gillade: Personal och service och boendets skick och faciliteter
I liked that everything that I needed was in walking distance
Bodde här 1 natt i november 2023
Svar från David M. General Manager 20 dec. 2023
Thank you for the review...We look forward to seeing you again!

10/10 Fantastiskt

Kim

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från David M. General Manager 20 dec. 2023
Thank you for the review...We look forward to seeing you again!

10/10 Fantastiskt

Thomas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great sty
Bodde här 1 natt i november 2023
Svar från Jennifer- 13 nov. 2023
Thank you for staying with us, we hope to see you again!

4/10 Dåligt

Michael

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Should have kept driving
When we checked the staff was gracious (faked). When we got to the room I noticed that the floor transition strip had a chunk missing out of it and the chair for the desk needed to be replaced. If the Hilton family needs some money let me know and I think I can buy a new chair for them. The showei head leaked all night long. The thermostat kept going to an error and I had to go to the front desk and have them get ahold of the maintenance man to look at, he seemed to be not caring about my problem. He did come and reset the thermostat. But later it did the same thing and I had to reset it 6 times throughout the night. The kitchen was dirty. The sink had some sort of sticky residue around the drain. The backsplash ledge was dusty. The dishwasher and the refrigerator door gaskets were filthy. For the money I spent and the name of the parent company led me to believe that the standards would be pretty high, Boy was I wrong. I stayed 5 days earlier at the Springfield Suites right across the parking lot and had a better room and service. I feel that I didn't get my money's worth and will never again stay at the Homewood Suites by Hilton in the future and have notified my friends of my experience and they also said that they wouldn't stay there and pass along the word how terrible this establishment is.
Bodde här 1 natt i oktober 2023
Svar från David M. General Manager 31 okt. 2023
Thank you for taking the time to provide feedback on your recent stay at our hotel. We apologize for issues you had experienced during your stay. We appreciate your comments as we can use them to make corrections to oversights.Regarding your concerns about the shower head and thermostat, Our maintenance team has been alerted and have addressed these issues. We understand the importance of a comfortable and hassle-free stay, and we regret any inconvenience this may have caused you.We are also sorry to hear about the cleanliness issue you encountered as this is not a normal occurrence here. Our housekeeping team has been notified and they will ensure thorough cleaning is carried out in that area to avoid such situations in the future.We were slightly confused about the comment " When we checked the staff was gracious (faked)". Feel free to reach out if you would like to clarify because we pride ourselves on our customer service and if there was an issue we would like to address it immediately. We appreciate your valuable feedback as it helps us to continuously improve our services. We deeply regret any inconvenience caused during your stay and would like to assure you that we take your comments seriously. Should you decide to stay with us again, we will do our best to provide you with a more enjoyable and comfortable experience.Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future.

10/10 Fantastiskt

Kathy, San Diego

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very clean and comfortable staff was helpful and friendly
Bodde här 1 natt i oktober 2023
Svar från David M. General Manager 20 dec. 2023
Thank you for the review...We look forward to seeing you again!

10/10 Fantastiskt

Vijay, CARMEL

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good overall experience for self and family. We had two suites which were clean, well-kept and spacious. Hot buffet breakfast was very good.
Bodde här 1 natt i oktober 2023
Svar från David M. General Manager 20 dec. 2023
Thank you for the review...We look forward to seeing you again!

10/10 Fantastiskt

Vijay, CARMEL

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice rooms/suites. Decent cooked breakfast.
Svar från David M. General Manager 20 dec. 2023
Thank you for the review...We look forward to seeing you again!

6/10 Okej

Russell

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My girlfriend didn't sleep well because every door closing and footstep echoes through the building all night.
Bodde här 1 natt i oktober 2023
Svar från David M. General Manager 20 dec. 2023
Sorry you had noise issues during your stay. We hope you give us another try in the future. We will do our best to get you in a quieter area.

10/10 Fantastiskt

Iain

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från David M. General Manager 20 dec. 2023
Thank you for the great review...We hope to see you again soon!

10/10 Fantastiskt

Serra

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

8/10 Bra

Paul

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very clean and modern
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Daniel

Bodde här 3 nätter i september 2023

8/10 Bra

Robert

Bodde här 1 natt i oktober 2023
Svar från David M. General Manager 20 dec. 2023
Thank you for the review...We look forward to seeing you again!

8/10 Bra

Tom, Chattanooga

Reste i grupp
It is a typical suite hotel In nice suburban location. Nice breakfast.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Brad

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was super friendly and very helpful. Close to.many options shopping and dining. Great stay. Would staynhere again.
Bodde här 1 natt i september 2023
Svar från David M. General Manager 27 sep. 2023
Thank you for the great review. We hope to see you again soon!

10/10 Fantastiskt

Kelly

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från David M. General Manager 27 sep. 2023
Thank you for the great review...We hope to see you again soon!

6/10 Okej

Nicole

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från David M. General Manager 27 sep. 2023
Hi Nicole, We hope you'll give us the chance to make your stay a 10 in the future...Thank you!

10/10 Fantastiskt

April

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a lovely hotel.
Bodde här 2 nätter i september 2023
Svar från David M. General Manager 27 sep. 2023
Thank you for the great review...We hope to see you again soon!

10/10 Fantastiskt

Biff

Bodde här 1 natt i september 2023
Svar från David M. General Manager 3 okt. 2023
Thank you for the great review...We hope to see you again soon!

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was great!! Very clean and great customer service.
Bodde här 1 natt i augusti 2023
Svar från David M. General Manager 27 sep. 2023
Hi Robert...Thank you for the great review...We hope to see you again soon!

6/10 Okej

Bradley, Lakewood

Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i augusti 2023
Svar från David M. General Manager 27 sep. 2023
Hi Bradley...Thank you for taking the time to review your stay with us!

10/10 Fantastiskt

Vicki

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från David M. General Manager 27 sep. 2023
Thank you for the great review...We hope to see you again soon!

10/10 Fantastiskt

Brian

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice and nice rooms with nice breakfast and lots of outdoor seating. Easy to walk to restaurants or shopping. Would definitely stay again!
Bodde här 2 nätter i augusti 2023
Svar från David M. General Manager 27 sep. 2023
Thank you for the great review...We hope to see you again soon!

4/10 Dåligt

Glenn

Bodde här 2 nätter i juli 2023
Svar från David M. General Manager 27 sep. 2023
Hi Glenn we noticed you gave us a 4 out of 10 but no details. Please feel to reach out to us if there is anything we can do

6/10 Okej

James

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Hotel needs a freshen up, been the same for 20 years, just needs upgrading
Bodde här 1 natt i juli 2023
Svar från David M. General Manager 27 sep. 2023
Thank you for taking the time to review us. I did want to mention that we went through a renovation at the end of 2023. We hope you will viisit us again soon!

8/10 Bra

Jeffrey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location in Turkey Creek. Facilities and staff were very nice.
Bodde här 2 nätter i juli 2023
Svar från David M. General Manager 27 sep. 2023
Thank you for the great review...We hope to see you again soon!

8/10 Bra

Ronald

Reste med sin partner
Gillade: Bekvämligheter
The room was nice and the service was good.
Bodde här 1 natt i juli 2023
Svar från David M. General Manager 27 sep. 2023
Thank you for the great review...We hope to see you again soon!

8/10 Bra

Michael

Bodde här 1 natt i juli 2023
Svar från David M. General Manager 27 sep. 2023
Hi Michael, Thank you for the great review...We hope to see you again soon!

10/10 Fantastiskt

Allison

Bodde här 1 natt i juli 2023
Svar från David M. General Manager 27 sep. 2023
Thank you for the great review...We hope to see you again soon!

10/10 Fantastiskt

William

Bodde här 2 nätter i juni 2023
Svar från David M. General Manager 27 sep. 2023
Thank you for the great review...We hope to see you again soon!

10/10 Fantastiskt

Matthew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great
Bodde här 1 natt i juli 2023
Svar från David M. General Manager 27 sep. 2023
Thank you for the great review...We hope to see you again soon!

10/10 Fantastiskt

Karen

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We like the area it was in for convenience.
Bodde här 3 nätter i juni 2023