Reception

Recensioner av Tru by Hilton Knoxville West Turkey Creek

2.5 out of 5
Tru by Hilton Knoxville West Turkey Creek
380 LOVELL ROAD, Farragut, TN

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 251 av 442 recensioner" "
8 - Bra i betyg. 88 av 442 recensioner" "
6 - Okej i betyg. 55 av 442 recensioner" "
4 - Dåligt i betyg. 30 av 442 recensioner" "
2 - Väldigt dåligt i betyg. 18 av 442 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,6/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Carl

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient!!!
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Amy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great
Bodde här 2 nätter i mars 2024
Svar från Marisa Kehn 13 maj 2024
Thank you for taking the time to submit a review for our hotel. We Truly appreciate it and are thrilled that you enjoyed your stay with us. We cannot wait to host your next stay again very soon.

10/10 Fantastiskt

Tangela

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was a little small and there was no microwave or closet space. However…the coffee was always hot and available. Bonus points for flavored creamer options. The staff was friendly. The water was hot and the pressure was good (that’s a biggie for me). And the bed was EVERYTHING. I slept like a Queen. I would stay there again just to get a good nights sleep. Great value, especially for the price.
Bodde här 2 nätter i maj 2024
Svar från Marisa Kehn 7 maj 2024
Thank you for taking the time to submit a review for our hotel. We Truly appreciate you and are thrilled that you enjoyed your stay with us. Please come again very soon!

10/10 Fantastiskt

Tiffany

Gillade: Renlighet, personal och service och boendets skick och faciliteter
price and location
Bodde här 1 natt i april 2024
Svar från Marisa Kehn 28 apr. 2024
Thank you for taking the time to submit a review for our hotel. We Truly appreciate it and are thrilled that you enjoyed your stay with us. We cannot wait to host your next stay with us again very soon.

10/10 Fantastiskt

Sueann

Bodde här 1 natt i april 2024

6/10 Okej

Jessica

Bodde här 1 natt i april 2024
Svar från Marisa Kehn 28 apr. 2024
Thank you so much for taking the time to submit a review for our hotel. We do Truly appreciate it. If there is anything we can do to make your next stay with us a 5/5, please do not hesitate to let us know.

8/10 Bra

charles

Bodde här 1 natt i april 2024
Svar från Marisa Kehn 24 apr. 2024
Thank you for taking the time to submit a review for our hotel. We Truly appreciate it. If there is anything we can do to make your next stay with us a 5/5, don't hesitate to ask or make a suggestion. Thank you again and we cannot wait to host your next stay with us again very soon,

10/10 Fantastiskt

Donna

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient off the expressway for a quick stay while traveling.
Bodde här 1 natt i april 2024
Svar från Marisa Kehn 24 apr. 2024
Thank you for taking the time to submit a review for our hotel. We Truly do appreciate it and cannot wait to host your next stay with us again very, very soon.

10/10 Fantastiskt

Robert

Affärsresenär
Gillade: Renlighet
It’s a little on the plain side
Bodde här 1 natt i april 2024
Svar från Marisa Kehn 24 apr. 2024
Thank you for taking the time to submit a review for our hotel. Our lobby is very vibrant and has a lot to offer. The Tru Brand rooms are very nice but it is more basic instead of having suites. We hope to see you again very soon.

6/10 Okej

Daniel

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
No microwave in the room, fridge on floor and too small to utilize, and limited desk space! For the $150 per night, and being an avid Hiltons Honors member, I was disappointed in my stay. I will mainly stay with Home 2 Suites by Hilton going forward.
Bodde här 1 natt i mars 2024
Svar från Marisa Kehn 24 apr. 2024
We are sorry you didn't enjoy your stay with us. The Tru Brand does not have microwaves in the room but we do have one available in the lobby 24/7 for all of our guests if they would like to use it. Our mini fridges in the rooms are comparable to other places but they are not full-sized refrigerators. Again, we are terribly sorry that you did not enjoy your stay with us.

6/10 Okej

Derek and Kristina

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Bed and pillows were not comfortable
Bodde här 1 natt i mars 2024
Svar från Marisa Kehn 24 apr. 2024
We are terribly sorry that you felt the bed and pillows were not comfortable. We find most people love our Serta beds and have a wonderful nights sleep. Again, we greatly apologize for any inconvenience this caused for you during your stay.

6/10 Okej

Jason

Bodde här 1 natt i mars 2024
Svar från Marisa Kehn 24 apr. 2024
Thank you for taking the time to submit a review for our hotel. Please let us know if there is anything we can do to make your next stay a 5/5. Thank you again.

10/10 Fantastiskt

William

Bodde här 1 natt i mars 2024
Svar från Marisa Kehn 24 apr. 2024
Thank you for taking the time to submit a review for our hotel. We Truly appreciate it and cannot wait to host your next stay with us again very soon.

4/10 Dåligt

Patricia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room was unbelievably small. Towels are very poor quality. Will not stay at a Tru again.
Bodde här 1 natt i mars 2024
Svar från Marisa Kehn 24 apr. 2024
Thank you for submitting a review and letting us know about your experience. Our rooms are all good sized rooms but we do not offer suites. We are terribly sorry that you did not like the quality of our towels as well. We normally do not get complaints about that. We are so sorry for any inconvenience you had during your stay and hope you give us another try in the future. Thank you again.

4/10 Dåligt

Kristin

Reste i grupp, Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
The lady at check-in complained the entire time about us using a third party booking source instead of focusing on just checking us in. I had to call said third party customer service upon check-in to have them send over confirmation of payment. Overall just inconvenient experience.
Bodde här 1 natt i mars 2024
Svar från Marisa Kehn 24 apr. 2024
We are terribly sorry about any inconvenience that this caused for you during your stay. Unfortunately reservations from third party sites do not always come across into the system. We apologize for the unfortunate transition and we hope that the rest of your stay was much better. Thank you again

2/10 Väldigt dåligt

Jeremy

Bodde här 1 natt i mars 2024
Svar från Marisa Kehn 24 apr. 2024
Thank you for taking the time to submit a review for our hotel. We are terribly sorry for any inconvenience you had while staying with us. If you have any suggestions on how we can make your next stay with us a 5/5, please reach out directly to the hotel so we can help

10/10 Fantastiskt

MATT

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Comfortable
Bodde här 1 natt i mars 2024
Svar från Marisa Kehn 24 apr. 2024
Thank you for taking the time to submit a review for our hotel. We Truly appreciate it and cannot wait to host your next stay with us again very soon.

8/10 Bra

Trinity

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
if you like to stay out late and sleep in, beware housekeeping is very loud and you will get woke up around 9am due to banging, stomping, and slamming doors
Bodde här 2 nätter i februari 2024
Svar från Marisa Kehn 24 apr. 2024
Thank you for submitting a review and letting us know about this situation. I have had a meeting with the housekeepers about this and let them know. We do apologize for any inconvenience this caused for you.

2/10 Väldigt dåligt

Stacey

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Dirty sheets
Bodde här 1 natt i februari 2024
Svar från Marisa Kehn 24 apr. 2024
Thank you for taking the time to submit a review for our hotel and letting us know about your experience. We are terribly sorry for any inconvenience this caused for you during your stay. I have addressed this with the housekeeping staff and corrective actions have been taken. Thank you again.

10/10 Fantastiskt

Andrew

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great stay. Joseph at the desk was friendly, helpful an very knowledgeable. Thanks!
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Jill

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Desk staff was very friendly & helpful
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Daniel

Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Jamie

Bodde här 1 natt i februari 2024

8/10 Bra

J

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Polite staff. Clean. Some semi noise from expressway.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Marcia

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Convenient and affordable.
Front desk staff was helpful.
Bodde här 2 nätter i januari 2024

4/10 Dåligt

Jarrod

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Loud
For exterior noise, this is the loudest hotel in which I have ever stayed. The associates with whom I came into contact were kind and accommodating, though the room was small, uncomfortable, and noisy.
Bodde här 1 natt i januari 2024

6/10 Okej

Fahmida

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

6/10 Okej

mauricio

Gillade: Personal och service och rummets bekvämlighet
They can improve
Bathroom shower was in bad condition, limited breakfast, no fruits or pancakes
Bodde här 1 natt i december 2023

4/10 Dåligt

Esther

Gillade: Personal och service
Gillade inte: Renlighet
When checkingvin the desk host called to mske sure the room she was giving us was 'ready'. She was advised, that it was. We travel with food in a cooler, when opening the fridge, there was food left in it. I did advise the desk. Also, when traveling, we will not choose Tru agsin, there is no coffee pot in te room, and no microwave. These are an error on my part, i just assumed all hotels were equipped with these items. We carry food to heat at night, so we dont have to go out once we stop.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Theresa

Bodde här 2 nätter i december 2023

8/10 Bra

Tammy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

4/10 Dåligt

Joe

Reste med familjen
Gillade inte: Renlighet
Morning staff not helpful or friendly. Our room mirror looked disgusting. I did take a picture. The other room I reserved has poop splattered on the wall .
Bodde här 1 natt i december 2023

8/10 Bra

Teresa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The hotel is very pretty, safe, and the front desk staff were extremely friendly. There was a soda lid on the floor and a dirty handprint on the bathroom door so i did question the cleanliness
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Dean

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Tricia

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice stay and great staff. Will stay again.
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Regan

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I continually stay at this property when I am in town for business. Its very convenient and I always feel safe there.
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
One night stay
It was very good. Very clean, quiet, easy to check in over all excellent.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Justin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice place and convenient right off the interstate. Comfortable beds and great breakfast.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Frances Maica

Bodde här 1 natt i november 2023

2/10 Väldigt dåligt

Kayleigh

Bodde här 1 natt i november 2023
Svar från Marisa 3 dec. 2023
Thank you for taking the time to submit a review for our hotel. We are terribly sorry you did not enjoy your stay with us. If there is anything in particular that we can do better, please reach out and let us know.

10/10 Fantastiskt

Thomas

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Marisa Kehn 9 nov. 2023
Thank you for taking the time to submit a review for our hotel. We Truly appreciate it and are thrilled that you enjoyed your stay with us.

2/10 Väldigt dåligt

Kelly Mccullough

Bodde här 1 natt i november 2023
Svar från Marisa Kehn 9 nov. 2023
Thank you for taking the time to submit a review for our hotel. We are terribly sorry that your stay with us was not what you expected. Please let us know if there is anything specific we can do to make your next stay with us better.

6/10 Okej

Donna

Affärsresenär, Reste med familjen
Gillade inte: Bekvämligheter
The room was tiny without a coffee maker. The beds are uncomfortable. The floors are cold af The first v channels do not tell you what’s on tv, even the information screen says “ no information “ They charge me an extra 25.00 for something. I don’t even know what that was for. The room was way more expensive than it should’ve been because it definitely isn’t anything special
Bodde här 1 natt i november 2023
Svar från Marisa Kehn 9 nov. 2023
We are terribly sorry that your stay with us was not what you were expecting. Our rooms do not have coffee makers but there is coffee available in the lobby 24/7. The 25 was just an incidental hold, which most hotels do, but rest assured you were not charged as the fee fell off upon departure.

10/10 Fantastiskt

Jennifer

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Marisa Kehn 30 okt. 2023
Thank you for taking the time to submit a review for our hotel. We cannot wait to host your next stay again very soon.

10/10 Fantastiskt

Alexander

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från Marisa Kehn 30 okt. 2023
Thank you so very much for taking the time to submit a review for our hotel. We Truly appreciate it. We cannot wait to host your next stay with us again very soon.

6/10 Okej

Maria

Bodde här 4 nätter i september 2023
Svar från Marisa Kehn 20 okt. 2023
Thank you for taking the time to submit a review of our hotel. If there is anything specific that we can do better to make your next stay with us a 5/5, please let us know. Thank you for staying.

4/10 Dåligt

Nathan

Affärsresenär
Gillade inte: Rummets bekvämlighet
I think I will pay the extra $10 for aloft hotels next time. Shower was small, bed was uncomfortable, it never got cold, tv channels were horrible, walls are very thin.
Bodde här 1 natt i september 2023
Svar från Marisa Kehn 3 okt. 2023
Thank you for leaving us a review and let us know areas in which we can work on. I will address this with my staff. Thank you again.

10/10 Fantastiskt

Edward

Bodde här 1 natt i september 2023
Svar från Marisa Kehn 3 okt. 2023
Thank you for taking the time to submit a review for our hotel. We are Truly grateful and cannot wait for you to come stay with us again very soon.

10/10 Fantastiskt

Derrick

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från Marisa Kehn 5 sep. 2023
Thank you so much for taking the time to submit a review for our hotel. We Truly appreciate it and cannot wait to host your next stay again very soon.

6/10 Okej

Kurt

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från Marisa Kehn 1 sep. 2023
Thank you for taking the time to submit a review for our hotel. Please come and stay again very soon.