All inclusive-hotell i Finestrat

"I had a very bad experience. The primary objective of booking the hotel was there was an indoor pool. The hotel is located far away from anything, so with kids we booked it because of the indoor pool. However, the indoor pool was closed on Monday and on Tuesday we were told kids were not allowed according to the hotel policy. This is not stated anywhere in the pre and actual booking info from Hotel.se. So besides being a dissapointment, I had to take taxis to and from the hotel, as we had to do something else. I expect a full refund as this is completely false and wrong marketing. I have spoken you yesterday and a case should be opened. I expect a full refund, "

"The hotels dosent match the expectations for a 4 stars hotel. Not even a 3 stars hotel except the pool. 1. Therer were some isues with the air condtioning. 2. Room furniture was torn and dirty. 3. Fridge is so old that dosent have any cooling capasity as it is too old and unmaintained properly. 4. Bathroom ventilations was awful. While have a dusch no oxygen. No any bathroom articles were available. 5. Bathroom furniture were dirty and broken. 6. Called the reception asking them to bring me 2 teaspoons , they wanted to charge me 5 euros for that as it was " room service" 7. Fire alarm at level 10 was out of order. There were 2 false alarms during my stay. 8. Reception, elevators and corridors lack air conditiong. You have to sweat everywhere in the hotel. 9. Moisture-damaged celling dropping water at level 10 corridors. 10. Air conditioning window dropping water. 11. Table lamps by the bed were extremily direty with many stains, so as the headboard. 12. Breakfast was good with a good variety. 13. The hotel needs a total renovation to get back in shape as it seems that its not maintained as it should be. "