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Recensioner av Sonesta ES Suites Flagstaff

3 out of 5
Sonesta ES Suites Flagstaff
1400 North Country Club Drive, Flagstaff, AZ

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 580 av 1000 recensioner" "
8 - Bra i betyg. 243 av 1000 recensioner" "
6 - Okej i betyg. 115 av 1000 recensioner" "
4 - Dåligt i betyg. 40 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 22 av 1000 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,6/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Steven

Reste med familjen
The lady who checked in was wonderful, very polite, very knowledgeable however, when we walked into our suite, here’s a picture of the sofa cushion that looks like a dog chewed it up, which was not a pleasant way to start staying in a two bed king size suite
Bodde här 1 natt i april 2024

4/10 Dåligt

Timothy

Gillade inte: Personal och service
Bodde här 1 natt i april 2024
Svar från Taylor 22 apr. 2024
Tim - thank you for taking the time to review our hotel, it is appreciated! If there is anything we can do to reconcile any issues with your recent stay please reach out to us.

6/10 Okej

Joe

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Was nice and quiet and peaceful. Only thing I do not like is couldn't relax and watch TV. Remote didn't work. No toilet paper for the bathroom. Try calling the front desk. It just rings and goes to reservations. Never heard anything else
Bodde här 2 nätter i april 2024
Svar från Taylor 14 apr. 2024
Thank you for taking the time to review out hotel, we appreciate the feedback!

8/10 Bra

Monica

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
I really liked how there was a kitchenette and table to eat. The room was very spacious. The only complaint I have is the dog poop stains everywhere. I still felt gross walking around in socks. You would think if you are asking for a pet deposit you should use that money to shampoo the carpets. I would stay here again but call for a room that has no poo stains.
Svar från Taylor 12 apr. 2024
Monica - thank you for taking the time to leave a review and feedback! We will look into your reservation to address your room concerns and pass them along to our staff.

10/10 Fantastiskt

Amy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Taylor 5 apr. 2024
Amy - thank you for your review! We hope to see you again on your next trip to Flagstaff.

8/10 Bra

Marcin, Pasadena

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
It's an OK place, I liked the two bedroom option with a dedicated living room and kitchen. The unit, however, was not very clean and was outdated and in need of renovation. First thing you notice when you enter a room is the floor/carpet, and this one was dirty and disgusting. I couldn't shake this feeling during our two-nights stay. The breakfast was fairly basic, but surprisingly delicious. In general I think the place was overpriced for how it looked.
Bodde här 2 nätter i mars 2024
Svar från Taylor 4 apr. 2024
Marcin - thank you for reviewing our hotel and leaving feedback, we appreciate it! We will be looking into your reservation to address your room concerns. We are on the schedule for a renovation at the end of this year - we hope you come back and see us when it has been completed.

8/10 Bra

Eric

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The bed in 613 was broken. Other then that, the other stays and this one was great.
Bodde här 3 nätter i mars 2024
Svar från Taylor 4 apr. 2024
Eric - thank you for taking the time to review our hotel and leave feedback. We will be passing along your mentioned room issues to our team.

8/10 Bra

Andres

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Taylor 4 apr. 2024
Thank you for your review! We hope to see you again soon on your next trip to Flagstaff.

10/10 Fantastiskt

Edith

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Todo está muy bien el desayuno ni se diga excelente todo de calidad
Bodde här 1 natt i mars 2024
Svar från Taylor 4 apr. 2024
Thank you for your amazing review and feedback! We hope to see you again soon.

10/10 Fantastiskt

Deborah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Average hotel. It has a very overwhelming smell in the lobby area, like there are too many cleaning solutions used.
Bodde här 1 natt i mars 2024
Svar från Taylor 12 apr. 2024
Deborah - thank you for your review! We are trying out a new scent/air freshener system for the property so we appreciate the guest feedback.

10/10 Fantastiskt

Pelagia

Bodde här 1 natt i mars 2024
Svar från Taylor 22 apr. 2024
Thank you for taking the time to review our hotel! We are glad to see you enjoyed your stay and we hope to see you again soon.

4/10 Dåligt

Mihail

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Taylor 4 apr. 2024
Thank you for taking the time to review our hotel - if there is anything we can do to earn an improved score in the future please reach out to us.

10/10 Fantastiskt

Christina, Grand Terrace

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The rooms are big and perfect for a stop from a cross country drive with a toddler that needs to run and get energy out in the huge room and had his favorite kid channels do mom could relax from driving.
Bodde här 1 natt i mars 2024
Svar från Taylor 4 apr. 2024
Thank you for your amazing review and feedback! We hope to see you again on your next visit to Flagstaff.

8/10 Bra

Cesar

Gillade: Renlighet, personal och service och boendets skick och faciliteter
it was just OK
Bodde här 4 nätter i mars 2024
Svar från Taylor 4 apr. 2024
Thank you for reviewing our hotel - if there is anything we can do in the future to earn a higher score please reach out to us.

10/10 Fantastiskt

Jennifer

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great food and a surprise to have an apartment room for the price. Great kitchen
Bodde här 3 nätter i mars 2024
Svar från Taylor 4 apr. 2024
Jennifer - thank you for taking to the time to review our hotel. We are glad to see you enjoyed our hot breakfast! We hope to see you again soon.

10/10 Fantastiskt

Trish, Winchester

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Such a great suite for the price. Clean, large comfy beds and great amenities. Love it!!
Bodde här 1 natt i mars 2024
Svar från Taylor 4 apr. 2024
Trish - thank you for your review! We hope to see you again on your next visit to Flagstaff.

10/10 Fantastiskt

Josue

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Taylor 4 apr. 2024
Thank you for your amazing review! We hope to see you again soon.

10/10 Fantastiskt

Barbara

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Suites were nice size and immaculate.
Bodde här 1 natt i mars 2024
Svar från Devon 25 mars 2024
Barbara- Thank you for taking the time to review our hotel! We hope to see you back at Sonesta soon.

10/10 Fantastiskt

Cathleen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Taylor 21 mars 2024
Thank you for your amazing review! We hope to see you at Sonesta again soon.

10/10 Fantastiskt

Mary

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We LOVE Devon! What a kindhearted and efficient person to have running the place. She went above and beyond to make our stay better than we could imagine, then left us checking out with the wonderful Rena in the morning. Enjoyed our stay and would stay here again
Bodde här 1 natt i mars 2024
Svar från Taylor 19 mars 2024
Mary - thank you for your review and feedback! We love to hear when our team goes above and beyond for our guests, and we are glad to see both Devon and Rina could make your stay the best in Flagstaff. We look forward to having you again soon!

10/10 Fantastiskt

Bruce

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice
Bodde här 1 natt i mars 2024
Svar från Taylor 12 mars 2024
Bruce, thank you for taking the time to review our hotel! We hope to see you again on your next trip to Flagstaff.

10/10 Fantastiskt

mark

Gillade: Renlighet, personal och service och boendets skick och faciliteter
N/A
Bodde här 1 natt i mars 2024
Svar från Taylor 5 mars 2024
Mark - thank you for taking the time to review our hotel, we appreciate it!

10/10 Fantastiskt

Sushil

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Spacious room.
Bodde här 1 natt i februari 2024
Svar från Taylor 29 feb. 2024
Thank you for taking the time to leave us a review! We hope to see you again on your next trip to Flagstaff.

8/10 Bra

Katie

Bodde här 1 natt i februari 2024
Svar från Taylor 21 mars 2024
Katie, thank you for leaving a review for our hotel! If there is anything we can do to earn a perfect score in the future please reach out to us.

10/10 Fantastiskt

YULOU

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Taylor 22 feb. 2024
Thank you for your amazing review! We hope to see you at Sonesta again soon.

10/10 Fantastiskt

ANGEL ROBERTO

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Gracias
Bodde här 2 nätter i februari 2024
Svar från Taylor 8 feb. 2024
Thank you for your review! We hope to see you again soon.

4/10 Dåligt

Brett

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Hotel was okay but not in a desirable location
Bodde här 2 nätter i december 2023
Svar från Taylor 6 feb. 2024
Brett - thank you for your review and feedback!

6/10 Okej

Lorena

Reste med familj och småbarn
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
Muy mal servicio de recepcion, estaban enojados , nada amigables , al preguntar por algo no te ayudaban.
Bodde här 2 nätter i februari 2024
Svar från Taylor 6 feb. 2024
Lorena - We are sorry to see you had this issue with your stay. We will be discussing this with our staff.

10/10 Fantastiskt

Erica

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was A nice quiet place. Room could use A little update. Enjoyed the fireplace and grill
Bodde här 1 natt i januari 2024
Svar från Taylor 2 feb. 2024
Erica, thank you for your review and feedback! We are on the schedule for a renovation later this year, we hope you come back and see us when it is completed.

10/10 Fantastiskt

CHARLES

Bodde här 3 nätter i januari 2024
Svar från Taylor 21 mars 2024
Thank you for your amazing review! We hope to see you at Sonesta again soon.

8/10 Bra

David

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Taylor 25 jan. 2024
David, thank you for taking the time to review our hotel, we appreciate the feedback!

10/10 Fantastiskt

Kevin

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Pleasant surprise
Like to go, Location, as well as the spacious room! Had all the amenities and more. Exceptionally clean.
Bodde här 1 natt i januari 2024
Svar från Taylor 25 jan. 2024
Kevin - thank you for your review and feedback! We are happy to see you enjoyed your stay and we hope to see you again soon.

10/10 Fantastiskt

Jonathan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best Place In Flagstaff!!
My stay was fantastic! The two women that ran the front desk were super friendly and down to earth. In fact, i spent a good deal of my first night at the little bar. Devon, the thing woman in charge is check in, poured beer and conversed with us the entire night. She's AWESOME! The beds were super comfortable and the shower was on point. We got our van stuck in ice and one of he staff helped us get free by getting salt and pouring it out. Great help!!
Bodde här 2 nätter i januari 2024
Svar från Taylor 21 jan. 2024
Jonathan - Thank you for your wonderful review and feedback, it is truly appreciate! We love to see our staff being mentioned for the outstanding work they do - we are to lucky to have them on our team. We hope to see you again on your next trip to Flagstaff!

10/10 Fantastiskt

Vanessa

Gillade: Bekvämligheter
Great place for great price and amazing breakfast
Bodde här 1 natt i december 2023
Svar från Taylor 21 jan. 2024
Vanessa, thank you for your amazing review! We love our hot breakfast too, and we hope to see you at Sonesta again soon.

8/10 Bra

Rochele

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Our room was great. It was spacious, the bed was comfortable and, the kitchen was a good size. The only complaints I have is the plugs next on the nightstand didn't work, the bathroom door wouldn't shut completely and the coffee maker and toaster didn't work. They brought us replacements but the toaster didn't work. Overall it was a nice place to stay and the staff was great. The property is actually more like an apartment complex which we thought was pretty cool!
Bodde här 1 natt i januari 2024
Svar från Devon 19 jan. 2024
Rochele- Thank you for taking the time to leave us a review and feedback, we will be looking into your room concerns. We are on schedule for a renovation later this year, we hope you come back and see us when it is completed!

2/10 Väldigt dåligt

Michael

Bodde här 2 nätter i januari 2024
Svar från Rina 15 jan. 2024
Michael - please reach out to us if there is anything we can do to reconcile any issues you had with your stay.

8/10 Bra

Jose

Bodde här 4 nätter i januari 2024
Svar från Devon 4 feb. 2024
Jose- Thank you for taking the time to review our hotel, we appreciate the feedback. We hope to see you back soon!

8/10 Bra

Andrey

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean,fast check in , friendly staff, breakfast was great would recommend too others
Bodde här 1 natt i januari 2024
Svar från Taylor 14 jan. 2024
Thank you for your amazing review and feedback! We are glad you enjoyed your stay and hope to see you again soon.

10/10 Fantastiskt

Justin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Taylor 14 jan. 2024
Thank you for your amazing review! We hope to see you again soon.

6/10 Okej

Vincent, Lachine

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It is an excellent hotel however we were charged a parking fee 5$/day which was not explained to us nor mentioned in the contract
Bodde här 3 nätter i december 2023
Svar från Taylor 9 jan. 2024
Thank you for taking the time to review our hotel and leave feedback, we appreciate it! We have additional charged such as parking and pet fees posted on all our websites so guests are aware of them before booking.

8/10 Bra

stan

Gillade: Personal och service
Bodde här 1 natt i januari 2024
Svar från Taylor 9 jan. 2024
Thank you for your review! If there is anything we can do to earn a higher score in the future please reach out to us.

6/10 Okej

Rachel

Bodde här 1 natt i januari 2024
Svar från Devon 29 jan. 2024
Rachel- Thank you for reviewing our hotel! If there is anything we can do to earn a better score please reach out to us.

6/10 Okej

Chanon

Reste med familjen
Gillade: Rummets bekvämlighet
Gillade inte: Renlighet och boendets skick och faciliteter
Great Size but Needs Major Updating
Very spacious suite but it was not very clean and is very run down. Carpet was torn, furniture wasn’t in great shape, missing kitchen items like baking sheet for oven or an oven mitt. Had to clean everything to use because a lot of it had dust and black stuff on it. No elevator - apartment style building.
Bodde här 4 nätter i december 2023
Svar från Taylor 8 jan. 2024
Chanon, thank you for taking the time to leave us a review and feedback, we deeply appreciate it and will be looking into your room concerns. We are on schedule for a renovation later this year, we hope you come back and see us when it is completed.

10/10 Fantastiskt

Rebekah

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Taylor 8 jan. 2024
Thank you for your amazing review! We hope to see you at Sonesta again soon.

8/10 Bra

ASTRID

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Comodo y seguro
Bodde här 1 natt i december 2023
Svar från Taylor 8 jan. 2024
¡Gracias por tu reseña y comentarios!

10/10 Fantastiskt

Richard

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely Spot
Great location for those on the road trip east or west
Bodde här 1 natt i december 2023
Svar från Taylor 8 jan. 2024
Thank you for your amazing review and feedback! We hope to see you again soon on your next trip through Flagstaff.

10/10 Fantastiskt

Patricia, Glendale

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Taylor 7 jan. 2024
Thank you for your amazing review! We hope to see you on your next trip to Flagstaff.

10/10 Fantastiskt

Desiree

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Taylor 29 dec. 2023
Thank you for your amazing review! We hope to see you on your next trip to Flagstaff.

8/10 Bra

BRIAN

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Location was very good, breakfast was good too.
Bodde här 1 natt i december 2023
Svar från Taylor 29 dec. 2023
Brian, thank you for taking the time to leave us a review and feedback! We hope to see you at Sonesta again soon.

10/10 Fantastiskt

Susan

Reste med familj och småbarn, Reste med husdjur
Gillade: Bekvämligheter
The staff was polite except one young nightime female desk clerk. The breakfast was good. The rooms we rented were poorly maintained, for instance the wall paint was cracked and peeling, baseboards were dirty, cabinet drawers were sticking and drawer faces were loose, furniture was patched and ripped from previous pet damage, carpet was dirty, return air vent was dirty, coat hook fell off the wall, sliding closet door fell off the track.
Bodde här 3 nätter i december 2023
Svar från Taylor 27 dec. 2023
Susan - thank you for taking the time to leave us a review with feedback. We will be looking into your reservation to review your room concerns. We are getting a renovation in 2024 and we hope to see you again once it has been completed.