Dear Bryan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management

Dear Rubi, We are grateful you enjoyed your stay with us and found our location near the airport convenient for your travel plans. Thank you for taking the time to share your experience and for choosing to stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back for your next visit to the area.Sincerely,Hotel Management

Dear Rikki, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; without it, we cannot improve. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve. Sincerely, Hotel Management

Dear Patricio, It was disappointing to learn about the difficulties you encountered and the behavior our associate showed you. We hope you accept our apologies and let us review the incident and assist you accordingly. We appreciate you being our guest and look forward to hearing from you soon.Sincerely,Hotel Management

Thank you for your feedback Gary!

Thank you for your feedback! :)

Dear Joel, Thank you for staying with us and sharing your experience. We were disappointed to read that our accommodations did not provide the value you were hoping for. We try to compete with similar hotels in the area and always strive to provide exceptional service and hospitality to our guests. We truly value your feedback and hope to have another opportunity to welcome you back to our hotel.Sincerely,Hotel Management

Thank you for your feedback.

Thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback!

Dear Julie, Thank you for choosing us. We are sorry for the inconvenience caused by the several issues you came across. If we had the opportunity to correct this, we would have loved to do so. To ensure cleanliness, the dishes of your room are kept with the front desk and delivered to the room as requested. We have instructed our team to clearly mention the kitchenware at check-in. We never expect our guests to have the experience of our staff; being helpful and attentive is our top priority. We regret the maintenance and housekeeping issues that you encountered. Our team is already at work to correct and improve them. Please find this isolated incident and revisit us for a better experience.Sincerely,Hotel Management

Thank you for your feedback!

Thank you for your feedback! We are happy to hear you enjoyed your stay!

Dear Kathy, Thank you for choosing us and taking the time to share your comments. It is disappointing we did not meet all your expectations. We will address these concerns and appreciate valuable feedback like yours, which helps us improve our guest experience and ensure similar situations do not occur in the future. We hope you will revisit for the seamless, outstanding stay you deserve the next time you are in the area. Sincerely,Hotel Management

Dear Lisa, Thank you for choosing us for your recent visit to Cincinnati. We are glad we could exceed your expectations and that you loved your stay at our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Extended Stay America.Sincerely, Hotel Management

Dear Pamela, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased you loved our front desk associate's hospitable service, we apologize for the condition of your suite and any oversight in our hotel areas. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to Cincinnati.Sincerely,Hotel Management

Eric,Thank you for taking the time to tell us about your experience. I apologize that you encountered such problems during your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America .

Hello Chris. We are so sorry for the issues that you experience with the noise levels. We do hope that your future travels are both comfortable and pleasant.

Thank you for sharing your experience with us. We hate to see that there were not able to stay due to maintenance issues. There is certainly an area of opportunity to improve in this area for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.

Thank you for taking the time to review your stay with us, Juan. We hate to see that you experienced issues with the unpleasant odors and the discomfort of the bed. We are always looking for ways to improve and will use your feedback to help us improve in these areas for all our future guests.

Hello Janice. Thank you for allowing us to host you, and we appreciate you for sharing your experience with us. We sincerely apologize that you encountered issues with cleanliness and pest sightings. This is never our intention and we will make sure that we address these concerns with our team at the property for immediate action and resolve.

Thank you for your feedback and rating, Janes. We are disappointed to hear your impression of our hotel. We work hard to create an environment that feels like home and we apologize that this did not come through during your stay. We would love to show you a much better experience the next time your travels bring you this way.

Thank you for sharing your experience, Rashmi. I'm so sorry for all the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. Since we are more of an extended stay, we offer limited amenities. We believe in allowing our guests to customize their experience to so that we can offer the lowest possible to rates to all our wonderful guests. We are terribly sorry that we fell short in these areas, but we do wish you all the best in your future travels.

Thank you for the great rating, Michael! We love that you enjoyed your time with us! Thank you so much for allowing us to host you and we look forward to seeing you again soon!

Thank you for rating your stay, Jane. We hope that you enjoyed your time with us, and would love to see you again the next time your travels bring you this way.

Thank you for your review. We are happy to see that you enjoyed our friendly staff, but sincerely apologize that we missed the mark in creating an exceptional experience. We will make sure that we address these concerns with our team for further improvement. We wish you all the best in your future travels.

We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

Thank you for sharing your experience, Brandon. I'm so sorry for all the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. We will make sure that we address the issues with the overall cleanliness, noise levels and safety with our team at the property directly. We do hope that all your future travels are wonderful ones.

Thank you so much for sharing your experience with us. We do hope that you enjoyed your overall stay and would love another opportunity to show you a better experience.

Thank you for your review and comments. We are terribly sorry to hear that you experienced issues with the overall cleanliness. This is an area that we take great pride in and we are so sorry that this was not a part of your stay. We will address these matters with our team to prevent these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.

Thank you for sharing your troubling experience with us, Ranada. Please accept our sincerest apologies for the service that you received, along with the hotel being overbooked. We value all our guests and we can't telling you disappointed we are to hear this feedback. We can certainly understand how frustrating this must have been and will do everything we can to improve in this area for all our future guests. We do hope that all your future travels are wonderful ones.

Thank you for being our guest and letting us provide you with an overall comfortable stay, Omar. We hope that our hotel was able to meet your needs during your stay.

Thank you for your rating, Steven. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve

We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

We sincerely apologize for the offensive odors that were present during your time with us. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.

Thank you so much for sharing your rating with us. We value the opinions of our guests and hope that our accommodations met your needs, Cortina. All the best in your future travels.