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Recensioner av Holiday Inn Express Hotel & Suites Florence I-95 at Hwy 327, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Florence I-95 at Hwy 327, an IHG Hotel
2101 Florence Harllee Blvd, Florence, SC

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 579 av 1002 recensioner" "
8 - Bra i betyg. 239 av 1002 recensioner" "
6 - Okej i betyg. 97 av 1002 recensioner" "
4 - Dåligt i betyg. 43 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 44 av 1002 recensioner" "

8,8/10

Renlighet

9,0/10

Personal och service

8,6/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Sarah

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location. Great staff. Convenient.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Nathalie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quick access to I95. Beds are comfortable and sheets also. Very clean also.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Ira

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff went above and beyond to meet my needs.
Bodde här 1 natt i april 2024

6/10 Okej

Amy

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Check in/out was easy, the facility was quiet and breakfast was typical. The beds however were awful! We stayed in a “suite” and were tossing and turning all night because the beds were hard and lumpy as if springs were broken. Unfortunately we will not be staying here again.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Jeff

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

6/10 Okej

Shelly

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service
Staff were not professional and not welcoming. Breakfast was disappointing. By 7:30am most of the food was gone and didn’t look like it was being replenished. We will not stay at that location again.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Sandra

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great !!!
Bodde här 1 natt i april 2024

8/10 Bra

Kathy

Gillade: Personal och service och boendets skick och faciliteter
Near Buc-ees
Bodde här 1 natt i april 2024

6/10 Okej

Nasir

Reste med familj och småbarn
Gillade: Renlighet
Gillade inte: Personal och service
This staff was neither rude or disrespectful. However more could have been done to make my stay
Bodde här 1 natt i april 2024

4/10 Dåligt

Patricia

Reste med sin partner
Room was obviously not cleaned after last client left. There was actual garbage in the little sink near the coffee machine. There was dirty footprints in the bathroom. I think this is a fairly building I won’t stay again.
Bodde här 1 natt i april 2024

8/10 Bra

MIRALKUMAR

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Breakfast is not the best but rooms were clean and spacious. Hotel is overall good.
Bodde här 1 natt i mars 2024
Svar från Rachel 6 apr. 2024
Thank you for taking a moment to share your positive feedback. I’m ecstatic to hear you enjoyed your stay here at the Holiday Inn Express & Suite Florence Harllee Blvd. Our mission is to meet and exceed your expectations and it looks like we’ve done just that. Thank you again for choosing to stay with us. We look forward to welcoming you back to our hotel in the future.

2/10 Väldigt dåligt

Yoonhee

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bathroom was not cleaned well. Overall not a clean property.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Thomas

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Breakfast was amazing, room was squeaky clean, staff were helpful. All in all a 5/5 stay!
Bodde här 1 natt i mars 2024
Svar från Rachel 29 mars 2024
Thank you for taking a moment to share your positive feedback. I’m ecstatic to hear you enjoyed your stay here at the Holiday Inn Express & Suite Florence Harllee Blvd. Our mission is to meet and exceed your expectations and it looks like we’ve done just that. Thank you again for choosing to stay with us. We look forward to welcoming you back to our hotel in the future.

4/10 Dåligt

Danielle

Reste med familjen
Gillade inte: Personal och service
While staying overnight at this location we checked in around 845pm. Once up in our room and settled in we noticed that the bathroom toilet had been clogged. I tried for 45 minutes alternating between calling the hotel number and the main desk and it was constantly busy. I went downstairs and asked for housekeeping which was I was advised was not on the premise. I suggested someone plunge the bathroom. The woman at the reception desk brought the plunger to me to plunge without even suggesting she take care of the issue. Needless to say I will no longer be staying at holiday inn hotels.
Bodde här 1 natt i mars 2024

6/10 Okej

Danielle

Reste med familjen
Gillade inte: Renlighet
Bathrooms needed a good cleaning. Hair in the shower and shower doors were dirty
Bodde här 1 natt i mars 2024
Svar från Rachel 29 mars 2024
Thank you for taking a moment to share your experience. We are constantly working to improve our hotel and your comments will help us improve in this area. We look forward to welcoming you back to our hotel in the future.

8/10 Bra

fiona m, Little Egg Harbor

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
We arrived around 10p. The woman at the desk was not professional or friendly. I said hello we have a reservation. She replied last name. I said XXXX, she tapped away at the computer and said, another third party. I didn’t say anything. She made a comment about her stomach hurting. I said is there a problem. She said no. She asked the other woman that was behind the desk with her, do you have a room key for XXXX? She next said you wouldn’t it is third party. She next said I need your card for a $1 incidental on the room. I was confused on what she actually said. I said you need my card for what? She said I need o hold your credit card so if you damage my hotel room I’ll charge you. I couldn’t believe the manor this transaction was going. She help out our room cards and quick fired out what time breakfast and checkout were. We walked away. It the ok all my power to not walk out and go somewhere else. If the hotel was not so convent to 95 and so nice and clean, I would not be writing this review right now. We left around 7a the next day and the woman we saw at the front desk was so cheerful and professional. Would have rated this hotel higher but after a long drive it was so unfair to be treated like we were when we arrived and checked in.
Bodde här 1 natt i mars 2024
Svar från shatodd , GSM 21 mars 2024
Good Morning! My name is Shatodd Oliver and i am the guest services manager here at holiday inn express. I want to first extend our sincerest apologies. We set a standard of always giving 100% customer service in all aspects of. Thank you for your feedback. This info is vital and helps us solve the issues. will speak with that associate regarding your experience.

10/10 Fantastiskt

Geneva

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great. Love Everything front Desk was nice when checking in. I didn't see anything wrong. Well be back soon
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Margaret

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The place is a nice clean stop along I95. The rooms in the front are more prone to road noise compared to the back of the hotel.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Julie

Bodde här 1 natt i mars 2024
Svar från Todd Oliver, Front Desk Manager 14 mars 2024
We thank you for the feedback; whether positive or negative. this helps us with issues that we have unknown and how the give you % customer service . we look forward to you staying with us again in the near Future!!Shatodd Oliver.Front desk Manager

2/10 Väldigt dåligt

Derek

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
We checked into our room, which was dirty and not fully cleaned after previous guests. The floor had sticky spots and the bathtub was clearly not cleaned, with hair and dirt on the floor, plus a few hairs in one of the beds. The front desk attendants did everything they could to assist, but there were no other available rooms of similar size. There would be no credit or refund in moving to a smaller room, and because there was no manager on duty, there was nothing they could do. I spent over an hour of my night trying to sort through it before giving up and staying in the original room. Expedia customer service was helpful, but also limited in what they could do with no manager on duty.
Bodde här 1 natt i mars 2024

6/10 Okej

Tayler

Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Harry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

carol

Bodde här 1 natt i februari 2024

8/10 Bra

Christine

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice and quiet
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

D. Mac

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Fair for its price, lots of restaurants around the area
Bodde här 1 natt i februari 2024
Svar från Rachel 10 feb. 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay here at the Holiday Inn Express & Suite Florence Harllee Blvd. We are constantly working to improve our hotel and your comments will help us improve in this area. We look forward to welcoming you back to our hotel in the future.

10/10 Fantastiskt

Robert

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Units facing Hiway 327 (even numbers) get constant noise from heavy truck traffic. Units facing to the rear (odd numbers) might be better. Nothing but fast food in immediate vicinity. If you go into Florence (15 minutes ) many good food options.
Bodde här 1 natt i januari 2024
Svar från Rachel 10 feb. 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay here at the Holiday Inn Express & Suite Florence Harllee Blvd. We are constantly working to improve our hotel and your comments will help us improve in this area. We look forward to welcoming you back to our hotel in the future.

10/10 Fantastiskt

Brian

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Same exit as Bucees
Bodde här 1 natt i november 2023
Svar från Rachel 27 jan. 2024
Thank you for taking a moment to share your experience. We take pride in delivering exceptional customer service. I’d like to apologize for falling short during your stay. We are constantly working to improve our hotel and your comments will help us improve in this area. We look forward to welcoming you back to our hotel in the future.

10/10 Fantastiskt

Kathy

Gillade: Boendets skick och faciliteter
This room for one night served its purpose. The staff was fantastic!
Bodde här 1 natt i januari 2024

2/10 Väldigt dåligt

Curtis, Ruther Glen

Reste med sin partner
Gillade inte: Renlighet, personal och service och bekvämligheter
Upon check in we were given a room that was not clean and made up. Next room had a do not disturb on the door. The manager opened it and as we settled in found more dirty towels, floor was filthy, bathroom was filthy with hair everywhere, found toenail cutting on floor. We finished cleaning the room only to find bed sheets dirty. The manager did change the sheets. Breakfast was awful and picked up well before the posted time.
Bodde här 1 natt i januari 2024

8/10 Bra

Kristin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The noise from the road was awful. I heard every semi, loud car, tire squeal, etc. But the hotel is very clean, staff was nice, & breakfast was better than most.
Bodde här 1 natt i januari 2024

4/10 Dåligt

Ronald

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check in very slow room not very clean. At breakfast there was no hot coffee when I arrived and LIMITED food when my wife came down later, there was no food. Staff very slow. Had trouble operating the computer.
Bodde här 1 natt i december 2023

6/10 Okej

Kathleen

Bodde här 1 natt i januari 2024

6/10 Okej

John

Reste med sin partner
Bodde här 1 natt i januari 2024

8/10 Bra

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The location and room was very nice. The cleaning staff just missed a towel in the shower that someone left on the showerhead.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Felix

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean Rooms , very good breakfast. Very helpful and friendly staff .
Bodde här 1 natt i december 2023

10/10 Fantastiskt

George, Baltimore

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was pretty friendly staff and very clean facility/room. I think for breakfast they should have a little more options other than that it was pretty good
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Fredrick

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

6/10 Okej

William

Reste med sin partner
Gillade: Personal och service och bekvämligheter
The room was not thoroughly cleaned. There was hair on the sheets and on the bathroom counter. The rack which held the soap, shampoo, and conditioner in the shower was broken and falling apart. The kitchen staff was exceptionally nice, but there was no microwave out where I could heat my food after it cooled, and they were out of pancakes and oatmeal. The biscuits were fantastic and the cinnamon buns were delicious .
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

bill

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
Overall ok hotel
Overall this hotel is ok for what it is and that is a quiet, safe and comfortable place to stay right off I-95. The good is the rooms are clean, the parking is convenient and it's right by a number of places to eat some within walking distance. The hotel offered breakfast is a little sparse though and the check in is a little disorganized but nothing major. Overall would recommend if traveling to or through Florence
Bodde här 1 natt i december 2023

8/10 Bra

Jiju

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Parking area needs security
Bodde här 1 natt i december 2023

8/10 Bra

Robyn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Victoria

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice and clean. Staff very helpfull
Bodde här 1 natt i december 2023

10/10 Fantastiskt

IRA, Leesburg

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Abby

Bodde här 1 natt i december 2023

4/10 Dåligt

Leighton

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Nice property, convenient to I -95. Not much nearby for dining. Absolutely horrible experience at breakfast. Went to breakfast at 815, hours are until 930. There were only a few omelets left and some gravy. No other hot food! I notified the staff. Very slow reaction. I over heard another guest ask and the answer was it will be about 15 minutes. Unacceptable Holiday Inn!
Bodde här 1 natt i december 2023

8/10 Bra

Rachael

Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

THOMAS, roslyn hts

Bodde här 1 natt i december 2023

8/10 Bra

Renita

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Customer Service is Key
The accommodations were suitable for the cost, however customer service was just okay.
Bodde här 1 natt i december 2023

8/10 Bra

John

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Breakfast was good the first morning. Run by an experienced staff member. Remainder mornings the staff member had no experience on preparing food items. Most items were cold.
Bodde här 3 nätter i december 2023