Dear Mr. Chaim, We are truly surprised by your review we do not understand how can you write such a thing considering that you left before entering the room, we think that in order to judge a room you need to see it first but the problem was your mistake by booking the wrong type of bed and instead of two separate beds you booked a double bed and at 08:00 PM in the evening you wanted somebody to separate your beds for you, and when we told you that we will separate the beds as requested even though it was late and no housekeeper at that hour, you left without saying anything.our best regards !!!Hotel Berna

thank you see you next time

thank you

thank you for visit Florence see you next time

thank you see you next time ciao

thank you see you soon Nadia

see you soon kiss from Florence

thank you see you soon

感謝 私たちはまだフィレンツェであなたを待っています もしもし

Thank you so much for your kindness. I hope you'll come back again to visit Florence Cheers.

Thank you so much for your kindness. We'll wait for your coming back. Ciao from all the staff.

Your warmth and your sweetness comforts us and encourages us to improve even more. We hope to have in the near future, the pleasure of welcoming you again :-) Thank you again!

Speriamo di poterVi avere nuovamente come nostri ospiti - così da farVi avere un soggiorno ancora migliore dell'ultimo trascorso. Se desideraste tornare a Firenze, inviateci una semplice email e saremo felici di risponderVi con la nostra migliore offerta. A presto!

Very Good location Yes, we are in the heart of Florence, This is a special moment in the life and we are very pleased that you have chosen us for this. We wish you a wonderful life and look forward to welcoming you again in our b / b. Kindest regards. Nadia (the crazy ) to solve any problem.:):) see you soon

Thank you so much for your kindness. We'll wait for your coming back. Ciao from all the staff.

Muchas gracias por la valoración positiva que ha dado a nuestra estructura. Siempre estoy muy feliz cuando nuestros clientes están bien en casa y espero que volver de nuevo. Ciao Nadia & Staff

尊敬的客人， 感谢您花时间分享您最近在伯纳酒店住宿的经历。 我很高兴地看到你与我们有着美好的经历。 我们当然期待着在不久的将来欢迎你回来的快乐。 我们期待着您的回音。 亲切的问候。 前台工作人员Berna酒店

Gentili Signori, Vi ringraziamo per la Vostra gentilezza e siamo lieti di averVi fatto trascorrere un buon soggiorno a Firenze!! Allora la prossima volta vi aspettiamo per un periodo più lungo!

Thank you for choosing "B&B" for your holidays in Florence. We would like to express our sincerest thanks for the words you wrote regarding our b/b. We always hope that our friendly and informal way to help our clients is appreciated. Also your review will help us to improve our services, starting from the control over the work of our staff. When you will come back, we will be happy to show you the improvements which have contributed. Thank you agian for your collaboration. Kindest regards