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Recensioner av Hyatt Place Cincinnati Airport / Florence

3 out of 5

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 532 av 1005 recensioner" "
8 - Bra i betyg. 281 av 1005 recensioner" "
6 - Okej i betyg. 105 av 1005 recensioner" "
4 - Dåligt i betyg. 49 av 1005 recensioner" "
2 - Väldigt dåligt i betyg. 38 av 1005 recensioner" "

8,8/10

Renlighet

9,0/10

Personal och service

8,2/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

4/10 Dåligt

Marvin

Gillade inte: Renlighet och boendets skick och faciliteter
Needs updates for the price I paid
Bodde här 2 nätter i april 2024
Svar från Customer Service 3 maj 2024
Marvin, we value your feedback and acknowledge your concerns regarding the need for possible updates. Whilst ensuring all guests receive the best value for their stay is of utmost importance to us, we do understand the significance of keeping our facilities updated. To make your future stays more comfortable and valuable, we're consistently working on improvements and adjustments. We hope to have the opportunity to serve you better in the future.

6/10 Okej

Keith

Reste med familj och småbarn
Gillade inte: Personal och service
Rude front desk staff. Poor customer service.
Bodde här 1 natt i mars 2024
Svar från Customer Service 3 maj 2024
Keith, we regret to hear about your recent experience with our front desk team members. Superior customer service is our utmost priority and it seems we fell short during your visit. We sincerely appreciate your feedback and will certainly use it to improve moving forward. We hope for another opportunity to provide you with the exceptional experience that we're known for.

10/10 Fantastiskt

Carolyn

Gillade: Boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Customer Service 3 maj 2024
Carolyn, it's pleasing to see you've had a great experience at the Hyatt Place Cincinnati Airport Florence. Your high rating is greatly appreciated and we're delighted that our efforts paid off. We hope to see you again soon!

10/10 Fantastiskt

Bill

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place to stay
Bodde här 1 natt i mars 2024
Svar från Customer Service 2 maj 2024
Bill, it is heartening to hear that you enjoyed your stay at the Hyatt Place Cincinnati Airport Florence. We appreciate your succinct but impactful feedback. Looking forward to welcoming you back for your next visit.

8/10 Bra

William

Gillade: Renlighet
Bodde här 3 nätter i april 2024
Svar från Customer Service 1 maj 2024
William, thank you for choosing Hyatt Place Cincinnati Airport Florence for your stay. We're glad to know that your overall experience was enjoyable. We're looking forward to welcoming you back next time your travels bring you to our city.

8/10 Bra

Diana

Gillade: Boendets skick och faciliteter
The only thing bad was you had to pay for parking. I never paid unless in a downtown area.
Bodde här 2 nätter i april 2024
Svar från Customer Service 25 apr. 2024
Diana, it's great to hear that you enjoyed your stay at the Hyatt Place Cincinnati Airport Florence. We understand your concerns about the parking charges. Our location necessitates such measures to ensure availability and security for all our guests. We appreciate your understanding and hope to welcome you back in the future.

8/10 Bra

bob

Gillade: Boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Customer Service 25 apr. 2024
Bob, it's fantastic to see your high rating for Hyatt Place Cincinnati Airport Florence. We trust you enjoyed your stay with us, and we hope to have the opportunity to provide another memorable experience in the future.

10/10 Fantastiskt

Andrew

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was nice. It was clean. The staff was helpful. The area has plenty of food options. We would stay here again.
Bodde här 3 nätter i april 2024
Svar från Customer Service 23 apr. 2024
Andrew, thank you for choosing to stay at Hyatt Place Cincinnati Airport Florence. We're thrilled to hear you enjoyed our clean accommodations and found our team members helpful. The variety of food options in our area is indeed a bonus. We look forward to welcoming you back in the future.

6/10 Okej

NIhar

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was fine -- not amazing, but sufficient. They tagged on a parking charge which was misleading.
Bodde här 1 natt i april 2024
Svar från Customer Service 16 apr. 2024
Nihar, your feedback is appreciated. It seems the hotel met your basic needs, which is a starting point. However, the issue regarding the parking fee has been noted. We endeavor to communicate all costs as clearly as possible and we regret any oversight that may have led to a dissatisfaction for you. Nevertheless, we hope to provide a more exceptional experience in the future.

10/10 Fantastiskt

Jennifer

Bodde här 2 nätter i april 2024
Svar från Customer Service 3 maj 2024
Jennifer, it's great to see such a high rating for Hyatt Place Cincinnati Airport Florence. Your support is highly valued. We aim to provide exceptional service to our guests and glad to know we were successful in your case. We look forward to welcoming you back soon.

10/10 Fantastiskt

Leonardo, Miami

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff. Well located. Shuttle from & to Airport was very convenient. Many restaurants & shopping within walking distance.👍
Bodde här 3 nätter i april 2024
Svar från Customer Service 11 apr. 2024
Leonardo, it's delightful to read your positive insights about Hyatt Place Cincinnati Airport Florence. Our dedicated team members, ideal location, and handy shuttle service seem to have served you well. We're equitably thrilled that you had an enjoyable time exploring the myriad dining and shopping options nearby. We trust we'll have the pleasure of welcoming you back in the near future for another fantastic visit.

10/10 Fantastiskt

Donato

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Todo está muy bien.
Bodde här 2 nätter i mars 2024
Svar från Customer Service 10 apr. 2024
Donato, estamos encantados de saber que disfrutó de su estadía en el Hyatt Place Cincinnati Airport Florence. Agradecemos sus palabras y esperamos darle la bienvenida nuevamente pronto.

10/10 Fantastiskt

carl

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
All good….Thanks
Bodde här 1 natt i april 2024
Svar från Customer Service 7 apr. 2024
Carl, it's great to hear that you enjoyed your stay at Hyatt Place Cincinnati Airport Florence. Our team appreciates your feedback. We hope to see you again soon.

10/10 Fantastiskt

gabriel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room needs to have a microwave everything else it’s good
Bodde här 1 natt i mars 2024
Svar från Customer Service 4 apr. 2024
Gabriel, thank you for sharing your valuable feedback. At Hyatt Place Cincinnati Airport Florence, we're delighted to hear your overall experience was satisfactory. Your suggestion for an in-room microwave has been noted and will be taken into consideration for future improvements. Looking forward to welcoming you back for another enjoyable experience.

10/10 Fantastiskt

Christopher

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Customer Service 4 apr. 2024
Christopher, it's wonderful to hear that your stay at Hyatt Place Cincinnati Airport Florence met your expectations. We appreciate the top rating and are thrilled to know you had a positive experience. We look forward to having the opportunity to host you again in the future.

8/10 Bra

Brant

Bodde här 2 nätter i mars 2024
Svar från Customer Service 19 apr. 2024
Brant, we're pleased to see your positive rating for Hyatt Place Cincinnati Airport Florence. We continually strive to provide memorable experiences and we hope to serve you again soon.

10/10 Fantastiskt

Amber, Pekin

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice big clean rooms. Pool was decently big, just a little cold. Breakfast was pretty awful unfortunately, that was our only complaint. Otherwise it was a very nice hotel stay.
Bodde här 1 natt i mars 2024
Svar från Customer Service 29 mars 2024
Amber, it's heartening to hear you found Hyatt Place Cincinnati Airport Florence to have spacious and tidy accommodations along with a sizable pool. We, however, regret that you found the breakfast to be less satisfactory. Your comments will be shared with our culinary team for review. Thank you for your thoughts and we're looking forward to making your next stay even more enjoyable.

10/10 Fantastiskt

Jack

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Didnt care for the parking. They had their van parked at the hotel entrance and that made it a little hard to maneuver when there was more than 1 guest checking in
Bodde här 1 natt i mars 2024
Svar från Customer Service 31 mars 2024
Jack, we're thrilled to read your positive review on Expedia. At the Hyatt Place Cincinnati Airport Florence, we continuously strive for satisfactory experiences for our valued guests. We make note of your feedback and are attentive to aspects affecting guest convenience like parking situations. Rest assured we'll organize things better to maintain a comfortable flow. We eagerly await your next visit.

8/10 Bra

Salma

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Customer Service 26 mars 2024
Salma, we appreciate your positive rating you've given Hyatt Place Cincinnati Airport Florence on Expedia. We strive to offer a memorable stay for our guests and we're glad to know you had an enjoyable experience. We look forward to welcoming you back the next time your travels bring you to our area.

6/10 Okej

sely

Affärsresenär
Gillade: Personal och service
Overall good
Bodde här 2 nätter i mars 2024
Svar från Customer Service 26 mars 2024
Thank you for taking the time to submit this feedback, Sely.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

2/10 Väldigt dåligt

Holly

Gillade inte: Renlighet och personal och service
Bodde här 1 natt i mars 2024
Svar från Customer Service 24 mars 2024
We appreciate you taking the time to share your feedback, Holly.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Fantastiskt

Michael

Reste med familj och småbarn, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We chose Hyatt place because we were hoping for a better than average breakfast and because we wanted to be within walking distance to I guess I have Tesla chargers and we weren't disappointed. They had almond milk for those who care and French toast.
Bodde här 1 natt i mars 2024
Svar från Customer Service 23 mars 2024
Michael, we're delighted to hear that Hyatt Place Cincinnati Airport Florence met your expectations for a superior breakfast, and our proximity to Tesla chargers added value to your stay. We appreciate you highlighting our almond milk offering and the French toast. Thank you for your kind words and we're looking forward to hosting you again in the future.

8/10 Bra

Landon

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This is our second time here. It is a good inexpensive place to stay.
Bodde här 3 nätter i mars 2024
Svar från Customer Service 22 mars 2024
Landon, it's delightful to hear that you chose Hyatt Place Cincinnati Airport Florence once again. We're glad to offer value for your accommodations and hope that your trips continue to be pleasant. We eagerly await your return for the third time.

10/10 Fantastiskt

Thomas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Customer Service 22 mars 2024
Thomas, it's great to see your perfect score for Hyatt Place Cincinnati Airport Florence. We are thrilled to know your stay was enjoyable and we truly appreciate your support. We look forward to welcoming you again soon for another exceptional experience.

10/10 Fantastiskt

Ingrid

Bodde här 1 natt i mars 2024
Svar från Customer Service 10 apr. 2024
Ingrid, thank you for your review! We're elated to know that you enjoyed your stay at the Hyatt Place Cincinnati Airport Florence. Our team looks forward to your next visit.

10/10 Fantastiskt

Crystal

Gillade: Renlighet
Bodde här 1 natt i mars 2024
Svar från Customer Service 18 mars 2024
Crystal, thank you for your fantastic rating of Hyatt Place Cincinnati Airport Florence. We're thrilled that you enjoyed your stay and we look forward to welcoming you back the next time you're in town. Safe travels!

6/10 Okej

Arpit

Gillade: Renlighet
Gillade inte: Personal och service
Bodde här 2 nätter i mars 2024
Svar från Customer Service 13 mars 2024
Arpit, thank you for your rating. Feel free to share any detailed feedback from your visit as it helps us to continually improve our guest experiences. We hope you'll consider staying with us again in the future.

10/10 Fantastiskt

Charles, Owensboro

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The morning breakfast buffet well staffed and they were friendly. Hot food was hot and cold food was cold and a good selection of food.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Luisa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked the area of the hotel
Bodde här 2 nätter i mars 2024
Svar från Customer Service 10 mars 2024
Luisa, it's fantastic to hear that you enjoyed the surroundings of Hyatt Place Cincinnati Airport Florence. We appreciate your positive feedback and look forward to having you stay with us again in the future!

8/10 Bra

Thomas

Gillade: Boendets skick och faciliteter
Nice value good location
Bodde här 1 natt i mars 2024
Svar från Customer Service 8 mars 2024
Thomas, we're thrilled to hear that you found value and a convenient location during your stay at Hyatt Place Cincinnati Airport Florence. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Fantastiskt

Beverly

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good breakfast, nice room, very clean. We didn't have a need for it, but they have a shuttle to the airport. Staff was friendly.
Bodde här 2 nätter i mars 2024
Svar från Customer Service 5 mars 2024
Beverly, thank you for sharing your experience at the Hyatt Place Cincinnati Airport Florence. We're glad you enjoyed our tasty breakfast and appreciated our well-maintained rooms. It's also great to hear that our team members made you feel welcome. Even though you didn't require it, it's good to note our convenient shuttle service. We hope to have the pleasure of welcoming you back in the future.

8/10 Bra

Claud

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Paid parking, whats next metered flush toilet
Bodde här 1 natt i februari 2024
Svar från Customer Service 1 mars 2024
Claud, thank you for choosing to stay with us at Hyatt Place Cincinnati Airport. We understand your comment about our parking fee. Rest assured, we intend to offer a comprehensive range of amenities to ensure a seamless experience. Your patronage is deeply appreciated and we look forward to welcoming you back in the future.

10/10 Fantastiskt

John

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and spacious rooms
Bodde här 1 natt i februari 2024
Svar från Customer Service 26 feb. 2024
John, we're delighted to hear that you enjoyed your stay at Hyatt Place Cincinnati Airport Florence, particularly noting our tidy and roomy accommodations. We look forward to welcoming you back in the future.

8/10 Bra

Tsungai

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to the airport and has a convenient shuttle service. Very friendly staff. Room service is limited - not done daily. Parking is an additional charge; that is not nice.
Bodde här 2 nätter i februari 2024
Svar från Customer Service 26 feb. 2024
Tsungai, thank you for sharing your feedback regarding your recent stay at Hyatt Place Cincinnati Airport Florence. We're thrilled to hear you appreciated our near-airport location and convenient shuttle service, as well as our team's friendliness. We're aware that our room servicing frequency and parking charges might have been unexpected aspects - it's part of our ongoing effort to provide the best compromise between services offered and rates. Your feedback provides an invaluable opportunity for improvement. We hope to welcome you back in the future.

8/10 Bra

Brad

Bodde här 1 natt i februari 2024
Svar från Customer Service 20 mars 2024
Brad, thank you for visiting Hyatt Place Cincinnati Airport Florence and rating your stay. We're glad you had a positive experience and look forward to welcoming you back on your next visit.

10/10 Fantastiskt

Marcy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Customer Service 25 feb. 2024
Thank you for the fantastic rating, Marcy!It's outstanding you had such a wonderful experience at Hyatt Place Cincinnati Airport Florence. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Fantastiskt

Kaushik

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Closer to airport and very friendly staff. Hotel is clean and good .breakfast
Bodde här 2 nätter i februari 2024
Svar från Customer Service 19 feb. 2024
Kaushik, your feedback paints a wonderful picture of your stay at Hyatt Place Cincinnati Airport Florence. We're thrilled to hear our proximity to the airport and the warm hospitality of our team members contributed positively to your experience. We're also happy to know cleanliness and breakfast met your expectations. We're looking forward to your next visit!

10/10 Fantastiskt

Pam

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
great room Comfortable and relaxing space.
Bodde här 1 natt i februari 2024
Svar från Customer Service 16 feb. 2024
Pam, thank you for your positive feedback about Hyatt Place Cincinnati Airport Florence. We're absolutely delighted to hear that you found your room to be comfortable and provided a relaxing environment. We aim to provide all our guests with a serene and soothing experience. Looking forward to welcoming you back for another exceptional stay!

10/10 Fantastiskt

Keith

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Awesome breakfast nice clean room
Bodde här 1 natt i februari 2024
Svar från Customer Service 16 feb. 2024
Keith, it's wonderful to hear you enjoyed your stay at Hyatt Place Cincinnati Airport Florence. Your acknowledgement of our impressive breakfast and neat accommodation is greatly appreciated. Our team members endeavor to offer excellent experiences to our guests and we're thrilled to know we achieved this during your stay. We hope your travels bring you back soon.

8/10 Bra

Bakhtiyor

Gillade: Renlighet, personal och service och boendets skick och faciliteter
No microwave in the room
Bodde här 3 nätter i februari 2024
Svar från Customer Service 14 feb. 2024
Bakhtiyor, we appreciate your feedback and are pleased to hear that you found your overall stay satisfactory. We understand the need for certain amenities like a microwave in your room. At Hyatt Place Cincinnati Airport Florence, guest satisfaction is our priority and we are continuously seeking to improve our facilities to meet all guests' needs. We hope this will not deter you from considering us in your future travel plans.

10/10 Fantastiskt

Angela

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was very roomy and cozy. There was a spill on the couch but staff was very generous and polite about the cleanup and very apologetics. Will stay again.
Bodde här 1 natt i februari 2024
Svar från Customer Service 6 feb. 2024
Angela, we appreciate your feedback. It's wonderful to hear that you enjoyed the spacious accommodation at Hyatt Place Cincinnati Airport Florence. We're glad that our considerate team members swiftly attended to the minor issue you experienced. We're excited to welcome you back for another excellent stay.

8/10 Bra

Steve

Bodde här 1 natt i februari 2024
Svar från Customer Service 20 mars 2024
Thank you for the 4/5 rating, Steve!We are excited to see that you had an enjoyable experience at Hyatt Place Cincinnati Airport Florence. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 Fantastiskt

William

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Everything was great! The front desk was courteous and helpful, the room was clean and roomy, the breakfast was good, with a variety of choices, and the price was very reasonable.
Bodde här 1 natt i januari 2024
Svar från Customer Service 2 feb. 2024
William, we're delighted to read about your positive experience at Hyatt Place Cincinnati Airport Florence. It's wonderful to know you found our team members at the front desk accommodating and our rooms well-kept. Appreciating our diverse breakfast options and finding our price attractive is equally satisfying. We value your feedback and we're looking forward to welcoming you back.

6/10 Okej

Chantal

Reste med familjen, Reste med husdjur
Gillade: Renlighet och personal och service
Nowhere in the ad does it say that there is a $75 fee for one pet
Bodde här 1 natt i januari 2024
Svar från Customer Service 30 jan. 2024
Chantal, it's regrettable to hear about the misunderstanding regarding our pet policy. While the charges are designed to guarantee a comfortable and allergen-free environment for all guests, we understand the communication could have been clearer. We appreciate your feedback and will make efforts to ensure the information is more transparent in the future on all platforms.

4/10 Dåligt

Max

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Item stolen by employee
It was a decent experience till it came to leaving and realizing my kids christmas present was left behind and instead of being able to get it back, never got a call back nor " they couldnt find it " so housekeeping stoled it the same day i checked out and cant even get it handled properly.
Bodde här 1 natt i januari 2024
Svar från Customer Service 27 jan. 2024
Max, we're truly sorry to hear about your disappointing experience connected with a lost personal item. This is certainly not typical of our practices and we want all guests to have complete confidence when leaving their items in their rooms.We did thoroughly investigate the situation and got in touch with you after we concluded that only an empty bag was left in the closet of the room. Please feel free to reach back out to us if you have any further concerns.

10/10 Fantastiskt

Michael, Queen Creek

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent Service!
Bodde här 2 nätter i januari 2024
Svar från Customer Service 26 jan. 2024
Michael, we are delighted to hear that you appreciated the outstanding service at Hyatt Place Cincinnati Airport Florence. It's truly wonderful to know that our commitment to exceptional guest experiences was noticeable during your stay. We trust that you'll choose us again the next time you find yourself in our charming city.

10/10 Fantastiskt

Michael, Queen Creek

Affärsresenär
Gillade: Bekvämligheter
Exceptional service from the team.
Bodde här 10 nätter i januari 2024
Svar från Customer Service 23 jan. 2024
Michael, it's wonderful to know that Hyatt Place Cincinnati Airport Florence delivered exceptional service during your stay. We agree, our team members truly are exceptional. We're looking forward to welcoming you back for your next trip.

10/10 Fantastiskt

Brendon

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Well Done
Well maintaned property. Checked in late due to dangerous travel due to weather. Great place to stop. Breakfast was excellent.
Bodde här 1 natt i januari 2024
Svar från Customer Service 21 jan. 2024
Brendon, we're thrilled to hear about your satisfying stay at Hyatt Place Cincinnati Airport Florence. It's fantastic that you found our property well-kept and your late check-in process smooth despite inconvenient weather conditions. We're also pleased to note you enjoyed our plentiful breakfast options. We hope to be your chosen stopover again on your future travels.

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Personal och service
Bodde här 1 natt i januari 2024
Svar från Customer Service 20 jan. 2024
We appreciate the feedback.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Fantastiskt

Andrea

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i januari 2024
Svar från Customer Service 19 jan. 2024
Andrea, your top rating is much appreciated! It brings us joy to know that your recent stay at Hyatt Place Cincinnati Airport Florence met your expectations. We hope to have the pleasure of serving you again in the near future.